This document discusses how software usage has evolved and the need for instant usability. It summarizes that software now plays a role in everything rather than just specific tasks or core processes. People expect constant improvement rather than planned obsolescence and tools for any task rather than all-in-one solutions. They want fast results without long learning curves. The shift is toward real-time, interactive, and effortless software use. Userlane was built for this need by providing direct, interactive, and effortless user onboarding, customer support, and employee training solutions.