SlideShare a Scribd company logo
1 of 58
{ the marketing brief }
Brand
Manager
Run a business
Grumpy
Growlers
Dog & Owner
Training business
Brief
a website build
Digital
landscape
has changed
User intent
rules search
{ RankBrain : semantic search }
Cool
Relevant
Search
Query results
User
search intent
User
satisfaction
with results
{ the marketing brief : has evolved }
{ strategy }
Our strategy
is to go live
next month
“
{ 1 : user research }
Ask
The audience
What
do you like?
What
problem have you got?
Ask
the team
{ 2 : build personas }
Users
appear to look the same
Users
have unique characteristics
Users
are actually quite different
More than
Just demographics
What
are users interested in?
{ 3 : define user intent }
Search
terms
users use
Variety
of search term
users use
{ 4 : unique value proposition }
Solve
a problem
Unique
to each landing page
Visitor-centric
Specific
to the persona
{ 5 : user content audit }
Outdated
content
Content
to keep
{ persona : search : content }
Sketched out persona
Content
to keep
What
the persona wants
{ persona : buying cycle }
Where
the persona is in the
buying cycle
{ persona : user journey }
How
the persona finds
the right content
The persona
experience
{ persona : scenarios }
Build out
persona further
{ refine persona : user research }
Really get
to know
the user / persona
{ conversation : story : brand trust }
Create great
stories
for each persona
Persona
Specific content
Build
brand trust
{ user benefits : ROI }
{ ready to write the brief : ? }
Thank you!

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User-centric approach for profitable websites

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