The document summarizes the results of a web survey conducted by a library district. It shows that over half of patrons primarily use the library website to perform account-related activities and search for items. When asked secondary purposes, a third selected account features and a quarter selected searching. Staff responses indicated accounts, catalog, and ebooks as top priorities for patrons and themselves. Recommendations include rebuilding the site as a portal to tools rather than a separate catalog and improving the account experience, search, and reader advisory functions.

1. Web Survey
Results
Overview
Leadership Council
March 7 2012

2. How often do you visit the District’s
web site, arapahoelibraries.org?

3. Where are you, most
often, when you use the web
site?

4. How often do you use your phone or
mobile device to access
arapahoelibraries.org?

5. How old are you?

6. Patron Site Use Responses:
Primary Purpose
 55% use the web site to perform account-
related activity
 41% use the site to search for items
 8% use the site to access downloadable
items
 6% use the site for readers advisory
 4% use the site for research
 2% use the site to find information about
programming and events

7. Patron Site Use Responses:
Secondary Purpose
 32% use the web site to perform account-
related activity
 26% use the site to search for items
 12% use the site for readers advisory
 11% use the site to find information about
programming and events
 11% use the site for research
 8% use the site to access downloadable
items

8. Staff Responses:
What’s the most important thing for
our patrons?
 28% account features
 18% catalog/classic catalog
 18% ebooks/downloadables
 13% search
 5% information
 3% programming and events

9. Staff Response:
What’s the most important thing YOU
use?
 40% catalog/classic catalog
 35% ebooks/downloadables
 11% databases
 10% readers advisory
 8% information
 6% programming

10. Staff Responses
 What problems do patrons have?
 27% catalog/classic catalog
 23% ebooks/downloadables
 What problems do staff have?
 28% catalog/classic catalog
 22% ebooks/downloadables
 18% search
 15% site speed/performance
 8% cart/book bag

11. Staff Responses
 How could the site support your work better?
 18% “ok as is”
 14% improved search
 12% improved speed/performance
 12% visibility of X
 If you could change one thing…
 13% ebooks/downloadables
 11% catalog/classic catalog
 11% visibility of X
 9% “nothing,” “no suggestions”

12. 5 Recommendations
 Rebuild the web site as a portal to the
catalog and other tools, rather than a
second catalog.
 Improve III account experience.
 Improve search function across formats.
 Keep exploring and expanding reader
advisory opportunities.
 Reconsider content refresh intervals of
content for web team workflow.