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User Love and how to get it through good documentation

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PaulWay

It is a well-acknowledged fact that users love good documentation. It is a less well known fact that developers love good documentation too. This talk, aimed at developers, shows why you should love good documentation, and proves that it's not difficult to write. It also explains what tools you should use and a couple of points on how to make documentation that users will want to help write.

Technology
1 of 117
User Love and how to get it
User Love and how to get it through good Documentation
Facts and Stories
Story
LMMS original documentation
LMMS original documentation ,[object Object]
LMMS original documentation ,[object Object],[object Object]
LMMS original documentation ,[object Object],[object Object],[object Object]
LMMS original documentation ,[object Object],[object Object],[object Object],[object Object]
Ask the Developers
Ask the Developers ,[object Object]
Ask the Developers ,[object Object],[object Object]
Ask the Developers ,[object Object],[object Object],[object Object]
Developer problems
Developer problems ,[object Object]
Developer problems ,[object Object],[object Object]
Developer problems ,[object Object],[object Object],[object Object]
LMMS – the self help guide ,[object Object]
LMMS – the self help guide ,[object Object],[object Object]
LMMS – the self help guide ,[object Object],[object Object],[object Object]
LMMS – the self help guide ,[object Object],[object Object],[object Object],[object Object]
LMMS – the self help guide ,[object Object],[object Object],[object Object],[object Object],[object Object]
Facts
Fact 1: Users Love Documentation
Users Love Documentation cayusa : golden compass - http://flickr.com/photos/cayusa/2061945970/
Fact 1: Users Love Good Documentation
Users Love Good Documentation cayusa : golden compass - http://flickr.com/photos/cayusa/2061945970/
Fact 2: Developers Love Good Documentation
Developers Love Good Documentation ,[object Object],rogimmi : manifestazione- http://flickr.com/photos/rogimmi/2385263392/
Developers Love Good Documentation ,[object Object],[object Object],thesheriff : telling a secret - http://flickr.com/photos/thesheriff/194236786/
Developers Love Good Documentation ,[object Object],[object Object],[object Object],tizzie : the greatest book - http://flickr.com/photos/tizzie/65362232/
Developers Love Good Documentation ,[object Object],[object Object],[object Object],[object Object],michale : girl power - http://flickr.com/photos/michale/238445168/
Starting the documentation ,[object Object]
Starting the documentation ,[object Object],[object Object]
Starting the documentation ,[object Object],[object Object],[object Object]
Starting the documentation ,[object Object],[object Object],[object Object],[object Object]
Starting the documentation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Starting the documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Starting the documentation ,[object Object]
Starting the documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Starting the documentation ,[object Object]
Starting the documentation ,[object Object]
Fact 3: There are different types of user futureshape : interesting crowd - http://flickr.com/photos/futureshape/2620528647/
Fact 3a: There are different types of documentation heliocentric : reading stack - http://flickr.com/photos/heliocentric/528094587/
Different users ,[object Object],wiccked : riding a bike - http://flickr.com/photos/wiccked/358029324/
Different users ,[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different users ,[object Object],[object Object],[object Object],ross : experts only - http://flickr.com/photos/ross/4368015/
Different documentation ,[object Object],[object Object],[object Object],[object Object],wiccked : riding a bike - http://flickr.com/photos/wiccked/358029324/
Different documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],ross : experts only - http://flickr.com/photos/ross/4368015/
Different documentation ,[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different documentation ,[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different documentation ,[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different documentation ,[object Object],[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different documentation ,[object Object],[object Object],[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],whyisjake : ski runs - http://flickr.com/photos/whyisjake/3089679612/
Different documentation ,[object Object]
Different documentation ,[object Object],[object Object],wnorrix : pre group photo – IndLinux 2005 - http://flickr.com/photos/wnorrix/43845049/
Different documentation ,[object Object],[object Object],wnorrix : pre group photo – IndLinux 2005 - http://flickr.com/photos/wnorrix/43845049/
Fact 4: Good Documentation is not hard to write dey : serious child – http://flickr.com/photos/dey/69542427/
Writing Documentation ,[object Object]
Writing Documentation ,[object Object]
Documentation is just another project
How do you normally write code?
Approaches to Programming ,[object Object],[object Object],[object Object],[object Object]
Approaches to Programming ,[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Programming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Approaches to Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
LMMS Documentation examples
LMMS Documentation examples
LMMS Documentation examples
Fact 5: Only one tool... chazferret : framing hammer collection - http://flickr.com/photos/chazferret/2658412857/
Fact 5: Use a Wiki chazferret : framing hammer collection - http://flickr.com/photos/chazferret/2658412857/
Documenting on a Wiki ,[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
Documenting on a Wiki ,[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
Documenting on a Wiki ,[object Object],[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
Documenting on a Wiki ,[object Object],[object Object],[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
Documenting on a Wiki ,[object Object],[object Object],[object Object],[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
What you want from a Wiki jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
What you want from a Wiki ,[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
What you want from a Wiki ,[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
What you want from a Wiki ,[object Object],[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
What you want from a Wiki ,[object Object],[object Object],[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/
What you want from a Wiki ,[object Object],[object Object],[object Object],[object Object],[object Object],jdlasica : wiki wiki – http://flickr.com/photos/jdlasica/413488042/ [1]
Fact 6 Style matters og2t : scotland with style – http://flickr.com/photos/og2t/89821504/
Writing Style
Writing style ,[object Object],[object Object],[object Object],[object Object],[object Object]
Writing style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Writing style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Writing style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Writing style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Writing style ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Get the facts ,[object Object]
Get the facts ,[object Object],[object Object]
Get the facts ,[object Object],[object Object],[object Object]
Get the facts ,[object Object],[object Object],[object Object],[object Object]
Get the facts ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get the facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do you have time?
Do you have time? ,[object Object]
Do you have time? ,[object Object],[object Object]
Do you have time? ,[object Object],[object Object],[object Object]
Yes! You have time!
Yes! You have time! Write good documentation!
Questions?
http://lmms.sourceforge.net

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