Assignment in Upgrad for user journey map for a dissatisfied customer of CoD e-commerce customer and the corrected/ better user flow for customer retention.
A typical journey of a user who wants to purchase a digital camera from an e-commerce website is provided with various stages of the user journey highlighted.
Assignment in Upgrad for user journey map for a dissatisfied customer of CoD e-commerce customer and the corrected/ better user flow for customer retention.
A typical journey of a user who wants to purchase a digital camera from an e-commerce website is provided with various stages of the user journey highlighted.
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Whether you are a small or a big restaurant, you want to be able to distill and own your loyal customers. You may be relying on Just Eat and Hungry House for traffic but how do you keep that traffic coming back for more? Do it with an app effortlessly. Trust us, this is the best marketing tool you can own today.
www.abcmob.com | sales@abcmob.com | +1 (657) 214-1590
abcRetail will easily allow us to create a mobile application for your retail store or series of stores. The application will allow users to go through items, photos, reviews, product details and prices from their handsets. Users can also get recommendations or offers from their handsets allowing them to discover new items or discounted offers.
The application offers a simple dashboard through which you can control the items viewable by users. Retail store owners can offer discounts, offer packages, make some items/products more appealing to users and recommend products depending on users previous purchasing behaviors.
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Advancement made for App Improvement and Business Development: App Store Optimization Login panel for delivery boy Location Based App system Two way pin verification Initiate Offers with promo code and cash back(monthly basis) Regular Updates for Costumers and Delivery Partner details Chat bots for Feedback Rating Interface Dedicate separate contact page Order detail displayed with images for delivery partners Compensation and Remuneration based on performance & daily basis for Delivery Partners Hub and Spoke Delivery System to address non dense areas Order Replace option(within 1 hour of delivery) if products delivered wrong or perished
Source: https://www.managementolympiad.org/nmo-2020-bcs/NMO-1154-yash-garg.html
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Geminate comes with an amazing feature of real time tracking of shipment location once shipment out for delivery. it allows you to define routes and each route can have multiple delivery orders which are assigned to the delivery boy. While delivery boy is on his way to deliver the shipments, customer, delivery boy and backend team all three of different roles of user can monitor and track the progress real time with powerful use of gps from their own account.
In case, shipment is not delivered successfully by any reason, we allow the delivery boy to add the reason so it can be taken care of in near future with utmost priority.
Feedback is the same as important to improve the system, we collect customer feedback and send timely notification to customers about the status of delivery order.
Nowadays, PWA is more powerful, so it supports accurate UI using pwa with company specific design when you have a multi company environment.
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Allows you to define routes and each route can have multiple delivery orders which are assigned to the delivery boy.
Allows the delivery boy to add the reason so it can be taken care of in the near future with utmost priority.
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Mike Cohn has said it beautifully "User stories are a promise to have a conversation about the requirements" that indicates user stories are not requirements.
In this workshop, we will refresh the concept why user stories are "a promise of having conversation" and not requirements in themselves. Then we will dive into some of techniques used to break down user stories for realistic sizing, estimations and completeness taking a real product example.
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Whether you are a small or a big restaurant, you want to be able to distill and own your loyal customers. You may be relying on Just Eat and Hungry House for traffic but how do you keep that traffic coming back for more? Do it with an app effortlessly. Trust us, this is the best marketing tool you can own today.
www.abcmob.com | sales@abcmob.com | +1 (657) 214-1590
abcRetail will easily allow us to create a mobile application for your retail store or series of stores. The application will allow users to go through items, photos, reviews, product details and prices from their handsets. Users can also get recommendations or offers from their handsets allowing them to discover new items or discounted offers.
The application offers a simple dashboard through which you can control the items viewable by users. Retail store owners can offer discounts, offer packages, make some items/products more appealing to users and recommend products depending on users previous purchasing behaviors.
On Demand Courier Delivery App DevelopmentPeppyOcean
Check out this PDF about the features of On-Demand Courier Delivery App Development. Expand your courier delivery business by developing your business mobile app! Launch your own courier delivery app with PeppyOcean.
Advancement made for App Improvement and Business Development: App Store Optimization Login panel for delivery boy Location Based App system Two way pin verification Initiate Offers with promo code and cash back(monthly basis) Regular Updates for Costumers and Delivery Partner details Chat bots for Feedback Rating Interface Dedicate separate contact page Order detail displayed with images for delivery partners Compensation and Remuneration based on performance & daily basis for Delivery Partners Hub and Spoke Delivery System to address non dense areas Order Replace option(within 1 hour of delivery) if products delivered wrong or perished
Source: https://www.managementolympiad.org/nmo-2020-bcs/NMO-1154-yash-garg.html
Information about Electronic commerce. E-marketing. electronic marketing system. Information about E retailers. what is E-tailing. what is electronic retailing? CHARACTERISTICS OF E- RETAILERS. HOW DOES ELECTRONIC RETAILING WORK?
Geminate comes with an amazing feature of real time tracking of shipment location once shipment out for delivery. it allows you to define routes and each route can have multiple delivery orders which are assigned to the delivery boy. While delivery boy is on his way to deliver the shipments, customer, delivery boy and backend team all three of different roles of user can monitor and track the progress real time with powerful use of gps from their own account.
In case, shipment is not delivered successfully by any reason, we allow the delivery boy to add the reason so it can be taken care of in near future with utmost priority.
Feedback is the same as important to improve the system, we collect customer feedback and send timely notification to customers about the status of delivery order.
Nowadays, PWA is more powerful, so it supports accurate UI using pwa with company specific design when you have a multi company environment.
Hot Features
Real time tracking of shipment location once shipment is out for delivery.
Allows you to define routes and each route can have multiple delivery orders which are assigned to the delivery boy.
Allows the delivery boy to add the reason so it can be taken care of in the near future with utmost priority.
Why should you add a social login to your eCommerce website?Knowband Store
Social logins have now become an important part of eCommerce. Why are they so important for your e-commerce website? There are several other reasons which you should give a look at to understand why a social login feature is a much-needed addition to your eCommerce website.
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This is an introduction of new service, PerPack.
PerPack is a global P2P purchasing and delivering service platform. So if someone wants some products from other countries, someone who goes that place will buy and deliver that.
Let's make the real market without border with PerPack.
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"User stories" are building blocks of the products. It brings concepts to tangible form. The quality and completeness of the features are critical for the customers, on the other hand, realistic sizing, estimations and completeness of a user story is critical for the teams to make their customers happy.
Mike Cohn has said it beautifully "User stories are a promise to have a conversation about the requirements" that indicates user stories are not requirements.
In this workshop, we will refresh the concept why user stories are "a promise of having conversation" and not requirements in themselves. Then we will dive into some of techniques used to break down user stories for realistic sizing, estimations and completeness taking a real product example.
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Mike Cohn has said it beautifully "User stories are a promise to have a conversation about the requirements" that indicates user stories are not requirements.
In this workshop, we will refresh the concept why user stories are "a promise of having conversation" and not requirements in themselves. Then we will dive into some of techniques used to break down user stories for realistic sizing, estimations and completeness taking a real product example.
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What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
2. Assignment Instructions
For the given scenario (Slide - 3), you need to prepare the following:
● User journey map
● Describe whether the user experience was good, neutral, bad for each of the steps in user journey map
● How can you improve the bad and neutral experience?
● Updated user journey map after you have improved the bad and neutral experience
● As a PM is your role of ensuring great UX only limited to the website/app? (Yes/No). Give reasons for your choice.
3. Scenario
Archit a photography enthusiast, is looking for a new digital camera, he is going on a holiday to Shillong after 5 day(Oct 5) so he needs the
camera to arrive by then. He goes to “Buyonline” website, he quickly finds the camera he wants, checks the delivery time and upon seeing “Free
delivery by Oct 3 (Three days later)”, adds it to the cart, and without incident, confirms the order and selects COD as the payment option. Quick,
easy — he is pleased and excited to receive the camera.
He was also e-mailed the tracking no. for the courier partner when the item was shipped. After 2 days, he wanted to check the delivery status,
so he went to the “Buyonline” website, but he was frustrated to find that he could not track the package there and had to go to a third party
website to track it. The website of courier partner was badly designed and he was not able to figure out how to get the details. Then he called
up the customer support of “Buyonline”, where he talked with the customer support executive and came to know that his order was delayed a
bit due to logistics issues at the courier partner's end. He was unhappy about the whole process and asked to cancel the order as he needed the
camera urgently. But the customer support executive told him that COD orders can only be cancelled after delivery and not during while the
item was in transit. Archit explained to him that no one would be there to receive the package when it arrived. He was frustrated with the whole
situation and finally had to buy the camera offline at higher price.
Also when the “Buyonline” package arrived the courier partner tried to deliver the package for three days before they sent it back and every day
a new delivery boy kept calling Archit about how the house was locked and where should he deliver the package and whom should he deliver
to?
Archit was frustrated with the whole experience and decided that he will never buy from “Buyonline” again and instead use some other website.
4. User Journey map
Sample
User journey map should be created like above, in the next slide.
Add details for each point (images not needed)
5. User Requires
new Camera
Visits “Buy
online”
Website
Zeroed In on the
Camera he wants
to buy
Checks for
Delivery Time and
prefers “Free
Delivery” &
“Early arrival”
Adds product to the
cart and confirms
the order by
choosing “COD” as
Payment Option
Checks Delivery
status of the
product by
visiting “Buy
Online” website
User redirected to
“Third party website”
but couldn’t find
necessary details
about the delivery
status
Calls Customer
support of “Buy
online” to know
about delivery
status
Cancels Order
but unable to do
so because of
“COD” order
Receives multiple
phone calls from
different delivery
persons each day,
until product is
sent back
6. Describe whether the user experience was good, neutral, bad for each of the steps in user journey map
Note: Consider only the information provided in the scenario.
User journey steps Experience
Visits “Buy online” Website to buy new camera Good
Zeroed In on the Camera User wants to buy Good
Checks for Delivery Time and prefers “Free
Delivery” &“Early arrival”
Good
Adds product to the cart and confirms the order by
choosing “COD” as Payment Option
Good
7. Describe whether the user experience was good, neutral, bad for each of the steps in user journey map
Note: Consider only the information provided in the scenario.
User journey steps Experience
Checks Delivery status of the product by
visiting “Buy Online” website , unable to track
the order from the website
Bad
User redirected to “Third party website” but
couldn’t find necessary details about the
delivery status
Bad
Calls Customer support of “Buy online” to
know about delivery status
Neutral
Cancels Order but unable to do so because of
“COD” order
Bad
8. Describe whether the user experience was good, neutral, bad for each of the steps in user journey map
Note: Consider only the information provided in the scenario.
User journey steps Experience
Receives multiple phone calls from different
delivery persons each day, until product is
sent back
Bad
Buy Camera Offline at higher Price Bad
9. Improving the experience
User journey steps Experience
(include only neutral
or bad here)
How can the experience be improved?
Checks Delivery status of the product by
visiting “Buy Online” website , unable to
track the order from the website
Bad User gets details of the tracking status with a text
option in the UI of “Buy online” webpage to enter
tracking number and submit.
• An add-on option with an embedded Google Map
to show the location of the package and ETA
(Estimated Time of Arrival) could enhance the
user experience.
• “Notify me” - An option to notify user about the
delivery status sent to his/her mobile as a
Text/WhatsApp message is advisable in the UI.
User redirected to “Third party website”
but couldn’t find necessary details about
the delivery status
Bad
Calls Customer support of “Buy online”
to know about delivery status
Neutral User shall raise a request to cancel order from the UI
of website (or) A link is provided in the Text/WhatsApp
message sent to the user during the transit of the
delivery package, under the heading “For
cancellation”.
10. Improving the experience
User journey steps Experience
(include only neutral
or bad here)
How can the experience be improved?
Cancels Order but unable to do so
because of “COD” order
Bad User shall be given an option to cancel any type of
order at any given time during the transit through the
messages he/she receives from “Buy online” website.
Receives multiple phone calls from
different delivery persons each day, until
product is sent back
Bad User shall be communicated via phone call only once
through CSE (Customer Support Executive) for
confirmation of cancellation of delivery.
Buy Camera Offline at higher Price Bad If the above steps in the user journey are taken care
off, then user would be elated to shop again through
“Buy Online”.
11. Create the updated user Journey map
User Requires
new Camera
Visits “Buy
online”
Website
Zeroed In on the
Camera he wants
to buy
Checks for
Delivery Time and
prefers “Free
Delivery” &
“Early arrival”
Adds product to the
cart and confirms
the order by
choosing “COD” as
Payment Option
Notification of
Delivery status is
received at every
stage of transit to
User’s mobile
Tracks Delivery status
in the Website
UI/through
Text/WhatsApp
Messages to his
mobile
User Cancels order
through the link in
the notification
message he/she
received
User receives
confirmation call
from CSE only once
for confirmation on
cancellation of
delivery
12. As a PM is your role of ensuring great UX only limited to the website/app?(Yes/No)
Give reasons for you choice above.
Customer experience does not limit to the user interaction with website/App , but extends to every touch point the
user has from ordering of the product to the delivery of the product.
A PM is responsible to enhance customer delight in each and every step of the User journey.
Better handling of operational cycle for a user journey process , could gain the confidence of the customer
towards the organization and hence leads to more loyalty of the customer in the purchase of different products of
the company.
No