4. CENTRALIZED ROBOTIC RECON FARM
Branch Recon
Cards Recon
ATM, POS
Recon
Nostro Recon
Bills Recon
Treasury Recon
Robotic Recon Farm
Centralized 24*7, Real Time
Reconciliation, Reporting,
Notifications
Multiple or Multiple Instances of Existing Recon Applications
Many or Too many FTEs across the bank for Recon
Eliminate or Reduce Manual Tasks
Eliminate or Reduce Batch Interval
Eliminate Human Errors
Automate using
existing recon
applications
6. ATM Switch
Bank’s own A
TM Network
Or
Outsourced / Managed A
TMs
EJ Log, PJ Log, ATM Host & Switch Log, CBS entries,
Payment gateway log, ATM Journal, Cash Journal etc.
Robotic A
TM
Reconciliation
ONUS
Our Card Our Machine
Remote ONUS
Our Card Their Machine
Not On Us
Their Card Our Machine
Cash
Deposit
Machine
(CDM)
Legacy A
TMs
Cash Only
Transaction
Modern A
TMs
Cash Transactions
Non-Cash Financial Transaction
Non Financial Transaction
Non Cash &
Non Financial Transactions
Cash in
ATM
Cash in
A
TM
Core Banking System
Other Banking Apps
Robotic
Automation
Management
Console
MIS
Reports
Visa
Master card
AMEX
JCB, etc.
Branch
POS
Terminal
3rd Party Services
Bills, Mobile
top up, Mobile
money, etc.
END TO END ROBOTIC ATM PROCESS AUTOMATION – CONTD.
7. 40+ process steps
8 dedicated Banking Staff
Average 8 minutes per dispute transaction
A large NYSE Listed Bank
13,500+ ATMs
6 ATM MSPs
6 different ATM
Models
Existing Recon App
Too many manual steps
Human errors
Compliance issues
High turn around time
EJ Logs Suspect
Report
Core
Banking
System
Average 300 ATM
disputes per day
FCRM System
6,000+ ONUS ATM complaints
79,000+ OFFUS ATM complaints
Manually credit or debit,
Customer or
MSP ATM account
Manual Notification
ATM DISPUTE MANAGEMENT – BEFORE AUTOMATION
8. Automated 100% of 40+ process steps
Reduced 7 Banking Staff
A large NYSE Listed Bank
13,500+ ATMs
6 ATM MSPs
6 different ATM
Models
EJ Logs -
6 formats
Suspect
Report
Core
Banking
System
Average 300 ATM
disputes per day
FCRM System
Significant reduction in
complaints
Error Free, Improved Compliance
Robotic ATM
Dispute
Management
1 FTE for
exceptions
Existing Recon App
No manual steps
No Human errors
No Compliance issues
Reduction in turn
around time
X
Manually credit or debit,
Customer or
MSP ATM account
Automated
Notification
Deployed in 6 Weeks!
ATM DISPUTE MANAGEMENT – AFTER AUTOMATION
9. MasterCard POS
Sales
Complaints
Compliant
Management
System
Download file from CMS
Filter records
Remove duplicate records
Format file for ReconApp
Output Excel
Branch
POS Terminals
For exceptions Only
Automated Reports & Notification
Unattended, Robotic POS Compliant Management
Check Switch Logs
Check Transaction In CBS
Check MasterCard Interface
Switch
CBS
Master
Card
Interface
POS - MASTERCARD DISPUTE MANAGEMENT
10. Expired LCs with Outstanding Items Report
Closed LCs with Outstanding Items Report
LCs Due to Expire Report
LCs due to be Closed Report
Commission Due and Activity reports
Periodic Commission Activity Report
Unreplied Tracers Report
Confirmed LCs Report
Overrides
LC Daily Activity Journal Report
Accruals Control Report
Process Exception Report
Import License Details and Utilization Report
Lodged Guarantee Claim Report
Automatic closure
Automatic calculation of periodic commission
Automatic liquidation of periodic commission
Automatic reinstatement of the LC amount
Automatic status update
Automatic accrual of commissions
Generation of tracers
Closure of open insurance policies
Straight Through Processing of LC SWIFT Messages
MT710, MT707, MT730, MT740, MT742, MT768
MT742 Reimbursement Claim
MT754 Advice of Payment/Acceptance/Negotiation
MT700 Issue of a Documentary Credit
MT710 Documentary Credit
MT740 Authorization to Reimburse
MT747 Amendment to an Authorization to reimburse
MT707 Amendment to documentary credit
MT705 Pre-Advice
Automated LC Reports
Automate the Automated
Auto Invoke LC Batch Process
Capture LC Docs
Process LC Contract
Amend LC
LC Maintenance
Transferring LC
Liquidation of LC
LC Credit Limit Tracking
Auto Generate LC related letters
11. A Leading International Bank Operating in 70+ Countries
Large contact center
for Credit Card
Operations
Customer Information
in various systems,
data islands
Legacy
Systems
TP
Syste
ms
12+ Applications
High call transfers
Need to use multiple applications
Too many navigation, inefficient
workflow
Not empowered with end to end
solution
Lack of enough product
knowledge
No set guidelines
Wrong Cross sell / Upsell
High compliance errors
High AHT
Low CSAT
High Sales
Rejects
Silo agent
groups
Unqualified calls
Brand embarrassment
High training time &
cost
New processes
Too many product
offerings
Product Info in
too many
applications Manual pre-
checks during
call flow
No set rules for
cross sell / up
sell
CREDIT CARD CONTACT CENTER – BEFORE AUTOMATION
12. Large contact center
for Credit Card
Operations
Customer Information
in various systems,
data islands
Legacy
Systems
TP
Syste
ms
12+ Applications
Guided enquiry workflows for
account snapshot, balance enquiry
and transactions
Guided request workflows for
change of contact number, address,
card cancellation or blocking, card
replacement, card not-received,
preclosure, parameter override,
reversal request, statement not-
received, transfer of balance, etc.
Automated pre-checks
AHT Reduced by 30%
High CSAT
Reduced Sales Rejects from 6% to 1%
40% improvement in cross sell, Upsell
Smart Dashboard with all
checkpoints for Name,
Relationship number, TPIN
verification, SMS banking,
Email statement registration,
Internet banking, One touch
call flows for enquiry, request
& complaint
Auto Sign in
Qualified calls
Gain Brand
Reputation
A Leading International Bank Operating in
70+ Countries
Training time
declined by 70%
Smart Single
Screen View
Removed fatal
errors
Single screen view to cater to all
enquiries specific to customer, such
as demographic details, detailed
credit cards statements,
transactions, charges levied, loans
taken, reward points, previous
interactions and last reported
escalations and complaints
CREDIT CARD CONTACT CENTER – AFTER AUTOMATION
14. • Batch Journal Report
• Cash Position Branch Wise
• Teller Transaction Branch Wise
• Overage and Shortage Report
• Instrument Details Report
• Authentication Report
• Cheques Deposited Today Report
• Cheque Purchased Report
• Cheque Purchased Returned Today Report
• Drawer-wise Returned Cheques Report
Unattended
Run for all branches at EOD
Eliminate manual tasks at branch level
Auto notifications, mails
Feed summary to your analytics
For Illustration, Using Flexcube CBS
ROBOTIC RETAIL BRANCH REPORT GENERATION
15. Physical
Document
BRANCH BPM
CBS
Signature
Verification
App
Other
Banking
Apps
Automatically
Generated report as
per bank’s process,
Can be mailed to
customer or auditor
Robotic
Automation
Desktop
Automation
Existing method
of Request Letter
From Auditor /
Customer
One time input by maker:
• Auditor Details
• Customer CIF No
• Audit Date of Issuance
Other activities including BPM,
CBS, Signature Verification etc.
are automated
Back Office
AUDIT CONFIRMATION REQUEST REPORTS
17. A Large Regional Bank with 100+ Branches
Compliance errors
Manipulation
Benefits Fraud
Manual Checks
& Pre-checks
Manual steps,
Human errors
Too many tabs,
repeat data
entry, too many
manual steps
Time consuming
training to learn
many
applications
Frequent time
consuming changes
in CBS
Implementation
delay or new
process delay
Welcome Kit
Manual Entry, re-entry, verification
& issuance:
Account Form
CIF
KYC Docs
Customer Signature
Internal KYC
External KYC
Dow Jones Risk Check
Workflow
System
Core
Banking
System
Document
Management
System
Account
Opening
Form
Supporting
docs and
KYC docs
CASA ACCOUNT OPENING – BEFORE AUTOMATION
18. Workflow
System
Reduced
Compliance errors
Automated checks
and Pre-checks
Automated all
manual steps except
first time data entry ,
signature verification
Smart Screen -
No tabs, no
toggles !
Reduced training
time & effort,
better skills
management
Makes changes in CBS
without impacting
business needs
Implement
changes rapidly at
presentation layer
Account
Opening
Form
Supporting
docs and
KYC docs
Welcome Kit
First Manual Entry, auto re-entry,
auto verification & issuance:
Account Form
CIF
KYC Docs
Customer Signature
Internal KYC
External KYC
Dow Jones Risk Check
Adapt
Not
Adopt
Core
Banking
System
Document
Management
System
This automation process can be
extended across other account
opening and client onboarding:
• Term Deposits
• Premier Banking
• Business or Corporate Banking
• Wholesale Banking
A Large Regional Bank with 100+ Branches
CASA ACCOUNT OPENING – AFTER AUTOMATION
19. • Receive and verify account opening form and other documents
• Seek approval for missing documents / details
• Input details of savings account
• Verify details of savings account
• Verify Prospect / Customer
• Sub process – Know your customer checks
• Block customer in Core Banking System (CBS)
• Notify prospect / customer on negative status of KYC checks
• Create / Modify customer details in CBS
• Create account in CBS
• Store document reference in CBS
• Check available balance
• Generate cheque book in Oracle CBS
• Retrieve pre-printed cheque book and capture cheque book details
• Generate welcome / thanks letter in CBS
• Deliver account kit to customer
• Store documents
CASA ACCOUNT OPENING – STEPS IN CBS
20. REMITTANCES (MT-103)
1. Download SWIFT Messages each day
2. Upload SWIFT Messages in Omniflow
application
3. Initiate the Case Processing in
Omniflow’s Maker Queue
4. Perform Data Validation against Finacle
5. Verify Current Exchange Rates from
Thomson Reuters
HIGH LEVEL PROCESS STEPS
REMITTANCES (MT-103) BEFORE AUTOMATION
ALLIANCE
WEB
ALLIANCE
WORKSTATIO
N
OMNIFLOW
FINACLE
EXECUTIVES
THOMSON REUTERS
23. CDD AUTOMATION – THE COMPLEXITY
Individual Customer
Trade Customer
Individual Beneficiary
Trade Beneficiary
Local
Regional
Foreign
Beneficiary Bank
Correspondent Bank
Politically Exposed
Person(PEP)
Terrorist
Your Bank & Staff
Insider Fraud
Benefit Fraud
Cyber Fraud & SWIFT Fraud
Customer Due Diligence
(CDD)
Know Your Customer
(KYC)
Anti Money Laundering
(AML)
Countering Financing of
Terrorism
(CFT)
26. KYC AUTOMATION - TRADITIONAL & EKYC
Branch
Core
Banking
System
KYC Docs Document
Management
System
Financial
CRM
Workflow
System
Automated
steps
Automated Data
Entry
Auto Checks, View
only right and relevant
document
No “man in the middle”
- Auto checks and pre-
checks
KYC Checklist is auto
integrated into the
whole process /
operation
Automated KYC
Compliance Reports
Bank Staff perform
Signature verification
only
Automated customer
communications if KYC is
negative and state the
missing documents for
submission
Aadhaar eKYC
KYC.com
ClarinetGlobal
SWIFT KYC
Thomson Reuters Org ID
Dow Jones Risk Center
External KYC
& AML APIs
27. ROBOTIC “NON-STOP” KYC REMEDIATION SERVICE
Banks & Financial
Institutions
Fewer Remediation
Shared Service Team
Remediation SMEs
Remediation
KYC Docs Document
Applications
Management
System
CRM
Workflow
System
Digital
Remediation
Workforce
(Option to deploy
at bank/financial
institutions on
premise)
Automated
notifications,
remainders, updates
Clients
Auto upload &
index KYC docs
Third Party
KYC/AML
portals
Unattended
Auto checking
& data extraction
Robotic
APIs
Rapid
Non-invasive
Integration
Automated
Remediation Dashboard,
Report Generation, notifications
Automated
Remediation Rule Manager
Single Screen
Automated
remediation
scheduler,
timeline tracker
non-invasive
integration
Scale up, Scale down
On-demand
28. ROBOTIC AML WORLD-CHECK AUTOMATION
www.world-check.com
Positive
match ?
Auto trigger World-Check
process
Yes
No
End if no
more records
to check
Auto start AML Check
Auto Login to Case Mgmt Tool
Auto Fetch list of customers for AML check
Auto Fetch their name
Auto log in
Enter Surname or Full Name of the Customer
(option to search by Alias or Maiden Name)
Click the appropriate search result
Auto update in Case Management &
auto generate report
30. OTHER BANKING PROCESSES SUITABLE FOR AUTOMATION
Suspense Account Reconciliation
Quick Credit – Planning Phase
Contact Centre – Credit Card
ECS Credit / Debit
Anti Money Laundry - Transaction Screening
Master Card / VISA POS Reconciliation
Activation of Dormant Accounts
ATM Dispute
Cheque Book Issue/Destruction
Partial Settlement / Overdue payment
Nostro,Vostro,Sundry,Retail Recon
Credit Risk Control (CRC) - Credit Limit Setup & Maintenance
Client Onboarding
Business Loan Facility (BLF) Generation
BG & LC Charge Reversal
TDS Processing
Cash Management Service - Master Setup & Modification
Cash Management Service - Collections
RE KYC
Service Request Process (Waiver Requests, EMI Debits, Part-Payment)
Cash Management Service Master Setup
Charge Back
Fund Authorization
Cash Management Service Collection
CMS Tax Deducted at Source
BC OD
SDU (Static Data Unit)
Trade Account Opening
FM Account Opening
Crop Loan Account Opening
Regulatory Reporting
SCC Issuance
SOM report
Stock Statement
Transaction Lifecycle Management Configuration automation
BCA Validation
SC Star monitoring
SCI FM & FM TP – Static data update based on daily report, Regulatory fields etc
Automation of Remittance Charges
Automation of Card Funds transfer process
RFES Extract (Bill & LAP)
RLS account creation
Cards Validation process
Legal Bills Processing
Instruction received thru IWS
Debit Card Renewal Automation
I-Banking Facility Issuance/Reissuance/Termination
ARM/Segment/ISIC Code Changes update
KCC A/C Opening
Passport Update
Processes with High ROI
31. OTHER BANKING PROCESSES SUITABLE FOR AUTOMATION
Address Update
Contact Details Update
TL Update
Signature App Maintenance
Vendor Code Creation
Fixed Deposit Placement / Opening
SI Setup/deletion
FATCA Flag
Online Banking for Business – Profile Creation
Online Banking for Business – Profile Maintenance
Name/Title Change
Online Banking Issuance and Reset
Fixed Deposit Closure / Amendments
Online Banking – Profile Creation
KYC
Tax Collection
Address/Mobile/Email Preferred
Conversion of Accounts
Online Banking – Profile Maintenance
POA Updation/Deletion
Authorized caller representative
CIF Linking/Delinking Process
Adding Salary Indemnity
Sweep Setup/Deletion
National ID Update
Under Formation Removal
Capital Letter Issuance
CIF Suspend/Unsuspend
Minor to Major
Deceased Account
3rd
Party Cheque Indemnity
Fax Indemnity
Statement Frequency Change
WPS Email ID Update
Statement enable/disable
Waiver Code All Types
VIP Indicator
Balance Order Setup/deletion
Liability/No Liability Letter
Deferment of Installment
Early Settlement
Clearance Letter
Release letter
Settlement of Liabilities
NGLO Account Opening
EMI Date Change
Change of Payment Mode
CIF Update
33. ONLINE PORTAL
SALES TEAM
DTRS EXECUTIVES
Endorse to
Verification
Application
OK
Application
NOT OK
• Validates the application form
• Maps it against C3NTRO
Send back to
sales team
CUSTOMER
FULFILMENT REQUEST
PRE-SCREENING – BEFORE AUTOMATION
34. ONLINE PORTAL
SALES TEAM
DTRS
Auto-Email, auto
SMS to verification
team
Application
OK
Application
NOT OK
• Auto-validates the application
• Encodes in C3NTRO
Send back to
sales team via auto-
Email / auto SMS
CUSTOMER
FULFILMENT REQUEST
ROBOT
PRE-SCREENING – AFTER AUTOMATION
35. C3NTRO SYSTEM
Retrieve cases from
C3NTRO
Verify Credit and
Blacklisting
EXECUTIVES
DOCUMENT
VERIFICATION
CREDIT
SYSTEM
Validate details in
DB, FTA
DATABASE
Details NOT OK
Send the case to
Sales Team
Details OK
Auto-Email, auto
SMS to verification
team
DOCUMENT VERIFICATION – BEFORE AUTOMATION
36. C3NTRO SYSTEM
Retrieve cases from
C3NTRO
Verify Credit and
Blacklisting
DOCUMENT
VERIFICATION
CREDIT
SYSTEM
Validate details in
DB, FTA
DATABASE
Details NOT OK
Send the case to
Sales Team
Details OK
Auto-Email, auto
SMS to verification
team
ROBOT
DOCUMENT VERIFICATION – AFTER AUTOMATION
37. ONLINE PORTAL
SALES TEAM
C3NTRO EXECUTIVES
Endorse to
next leg
Approve Reject
• Validate application
• Check credit as per policies
• Validate application as per business
policies
Send back to
sales team
APPLICATION APPROVAL – BEFORE AUTOMATION
38. ONLINE PORTAL
SALES TEAM
C3NTRO ROBOT
• Auto-emails the Approval
notes to Issuance Team
• Populates the case in
Issuance System Queue
Approve Reject
• Auto-emails to
Sales Team
• Validates the application parameters
• Credit policies validation
• Business policies validation
APPLICATION APPROVAL – AFTER AUTOMATION
39. APPROVAL
NOTES
APPLICATION
FORM FROM
C3NTRO
Endorse to
Activation Team
Approve Reject
If insufficient details,
send to sales
Retrieve cases from
C3NTRO
Look for inventory in
Inventory Management
System
Create Delivery Case
and Profile in myBSS
EXECUTIVES
ISSUANCE AND DISPATCH – BEFORE AUTOMATION
40. APPROVAL
NOTES
APPLICATION
FORM FROM
C3NTRO
Approve Reject
Retrieve cases one by
one from C3NTRO
Check inventory in
Inventory Management
System
Create Delivery Case
and Profile in myBSS
ROBOT
• Auto-emails to
Activation Team
• Populates the case
in Queue
• Auto-emails to
Sales Team
ISSUANCE AND DISPATCH – AFTER AUTOMATION
42. PROCESSES EVERY ENTERPRISE SHOULD AUTOMATE
HR services Supply chain IT services Finance & Accounting
Due to the huge amount of
repetitive, often manual,
administrative tasks, in the form
of filling, capturing data,
updating and disseminating a
large number of requests, &
processing, HR is a gold mine of
opportunities for automation.
Supply chain problems cost
companies between 9-20% of
their value over a period of 6
months. The processes listed
are typically well disposed to
automation and represent a
typical area of improvement to
any supply chain operation.
With an estimated 30% of time
spent on low level tasks, IT is
urged to embrace automation as
a way to tackle the critical
organizational tasks currently
consuming most of their time,
thus being able to focus on the
initiatives that require innovative
thinking.
F&A is another area where
correctly applied automation can
have a significant positive
impact in reducing costs,
improving efficiency, and
streamlining processes.
o Data entry
o Payroll
o New hires, transfers, exits
o Time & attendance management
o Benefits administration
o Recruitment (back office)
o Compliance and reporting
o Personnel administration
o Inventory management
o Demand and supply planning
o Invoice and contract management
o Work order management
o Returns processing
o Freight management
o Software development
o Server and app monitoring
o Routine maintenance & monitoring
o E-mail processing and distribution
o Batch processing
o Password reset/unlock
o Back up and restoration
o Procure to Pay
o Order to cash
o Record to report
o Vendor management
o Collections
o Incentive claims
o Sales order management
Besides the typical horizontal services, there are other
organizational activities that can easily fall under the scope of any
automation strategy.
Automation opportunities are practically
everywhere in any organization.
AUTOMATION
43. IT SERVICES AND SECURITY
• L1, L2 Ticket Management
• Patch Management
• Automated Service Start , Stop
• Automated SQL Queries
• Targeted Event Monitoring with least skills
• Code free IAM Integrations
• Password Requests, Resets
• IT Asset Management
• New Employee Onboarding - IT Resources Enablement
• Configuration Management - Quality and Consistency Checks
• Security Event Data Enrichment
• Parsers
• API less Data Orchestration / Mash Up
• Data Migration
• Code Reviews
• Service Provisioning
• VM Provisioning
• Self Service, IT Service Chatbot / Virtual Assistant
• One touch Workflow toolbars for IT / SOC operations tasks
• Runbook Automation
• Code Free Service Desk Integrations
• Cloud Orchestration
• Agentless Service Monitoring
• One Touch Deployment
• Advanced Event Correlation across multiple SOC systems
without integration
• Automated Incident Management
• Unified Master Console Single Screen
• One SOC, One View
• One IT Ops Console
• Be Future Ready - Monitor & Manage Your Cognirati
Digital Workforce
• Anota (Robot + Process + Automation)
• Robotic API (Synthetic API)
44. ROBOTICS F&A SERVICE AUTOMATION
• Speed
• High Degree of Precision
• Accuracy
• Consistency
• Reliability
that exceeds human capabilities
30% to 100% F&A and HR Tasks Can Be Fully Automated
Without Human Intervention, with Reduced Cost
45. ROBOTIC “NON-STOP” F&A SERVICE AUTOMATION
Customer Account
Maintenance
Asset
Management
Accounts
Payable
Accounts
Receivable
Collections
Purchasing
General
Management
Cash
Management
Expense
Management
Reports
SLA
KPI Monitoring
Client
Communications
Compliance
&
Risk Control
Core F&A
Systems
Customer
Due Diligence
System
Document
Management
System
Financial
CRM
Workflow
System
Customers &
Bank Systems
Robotic
APIs
Rapid
Non-invasive
Integration
Automated
F&A Service Dashboard,
Report Generation,
notifications
Digital F&A Workforce
Scale Up, Scale Down On Demand
Runs 24x7, 365 Days, Non-Stop
46. FINANCE & ACCOUNTING AUTOMATION
Procure to Pay
• Vendor Management
• Invoice Processing
• Invoice Exceptions
• Issue Resolution
• Payment Run
• Travel and Expense Management
• Vendor Reconciliation
• Customer Master
Order to Cash
• Order Management
• Credit Management
• Billing Data
• Cash Applications
• Collections
• Procure to Pay
• Order to cash
• Record to report
• Vendor management
• Collections
• Incentive claims
• Sales order management
• Vendor / Customer Account Maintenance
• Asset Management
• Account Payables
• Account Receivables
• Customer/Vendor Communications
• Exceptions
• Reports
• Cash Management
• Expense Management
Compliance & Control
Record to Report
• Chart of Accounts
• Month Close
• Quarterly Close
• Yearly Close
• Reconciliations
• Variance Analysis
• Forecasting & Budgeting
• Reporting
• General Accounting
• Filings
• Health of Accounts
• Real-time view of P/L Exposure
• Treasury
• Tax
48. HR AUTOMATION
• Employee onboarding
• Self Service
• Payroll
• Compensation & Benefits
• Hiring & Employee exits
• Performance Management
• Surveys
• Reporting & Dashboard
• Employee Communications
• Sentiment Analysis
• Employee Care Line
• Health & Welfare Management
• Knowledge Management
• Data entry
• New hires, transfers, exits
• Time & attendance management
• Benefits administration
• Recruitment (back office)
• Compliance and reporting
• Personnel administration
49. PROCESS: Employee Hiring Form
IMPLEMENTATION TIME: within 6 weeks
The Process Brief and Challenges
The customer needed to automate a employee Hiring Form process
with a volume of 30,000 cases per month, and AHT of 90 hours per
case with 2 FTEs. In this process two applications are involved
PeopleSoft and database for the logging purpose .
Which is a time consuming and tedious recursive job and the chances
of errors are also high.
The Solution
The robot picked the data from the excel and update it to the HRMS
system i.e. web application(PeopleSoft) and finally generates a output
file with status of each case .
THE BENEFITS
• Improved quality and speed of processing
• AHT reduced to 6 hours
• Capacities were expanded cost-effectively
• Customer has time to concentrate on other
processes that involves more critical thinking
• Manual effort reduction to 5%
• Covered multiple applications (PeopleSoft, MS
Excel, SQL Server)
A Global Bank with operation in 70+ Countries
50. PROCESS: Final Settlement
IMPLEMENTATION TIME: within 4 weeks
The Process Brief and Challenges
The customer needed to automate Final Settlement process with a
volume of ~2,000 cases per month, and AHT of 70 hours per case and
2 FTEs. The challenge was to verify multiple fields on the web portal
and pdf file.
In some cases FS communication was send to wrong employee which
contains confidential data .The process handled by HR department.
FS process use one web application and database for the logging
purpose .It includes sharing the pay slips of last three months
including final settlement details with employee.
The Solution
The robot picked the data from the excel, verify data in HRMS portal
and download the pay slip for last three months , zipping the files and
send it to official email id of employee using HRMS portal and finally
update the status in the log file .
THE BENEFITS
• 100 % Accuracy
• Staff costs reduced by 90%
• TAT reduced to 4 hours
• Error rate reduced to 0%
• Capacities were expanded cost-effectively
• Process handled with great efficiency
• Manual effort reduction to 5%
• Covered multiple applications (PeopleSoft, MS
Excel, SQL Server ,Nuance PDF)
A Global Bank with operation in 70+ Countries
51. PROCESS: Hiring Amendments
IMPLEMENTATION TIME: within 8 weeks
Process Brief and Challenges
This HR process has a volume of 3,000 cases per month, with TAT of
30 hours per case and 2 FTEs. It uses one web application
(PeopleSoft) and database, for logging purpose.
They need to touch more than 600 fields in the web app on more
than 10 screens which is a confusing task toggling between the
screens and result in missing update of few fields which creates lots
of rework . It includes amendments of all the information received
through an excel file e.g. Department, LOB, Benefits, Payroll
Information etc..
The Solution
The robot picks up data from the excel file and updates HRMS
system i.e. PeopleSoft and finally generates a output file with status
of each case.
THE BENEFITS
• Degree of robotization: 85% of effort automated
• 100 % Accuracy
• TAT reduced from 30 hours to 6 hours
• Quality improvement to 0% error rate
• Improved efficiency of object managers
• Reduction in training cost
• Covered multiple applications (PeopleSoft, MS
Excel, SQL Server)
A Global Bank with operation in 70+ Countries
52. PROCESS: Pay slip
IMPLEMENTATION TIME: within 5 weeks
The Process Brief and Challenges
Customer wanted to automate Pay Slip distribution process with a
volume of 30,000 cases per month, and AHT of 150 hours per case
and 3 FTEs.
The number of cases are high and difficult for 3 FTE’s to manage
such a huge volume of data with high accuracy for multiple countries
.
The process handled by HR department and include two application
1) HRMS Portal and 2) database for the logging purpose .
It includes downloading the pay slips from the portal , zip the pay
slips and send it to employee official email id’s.
The Solution
The robot picked the data from the excel and extract the pay slip from
HRMS portal , zipping the files and send it to official email id of
employee using HRMS portal and finally update the status in the log
file .
THE BENEFITS
• Degree of robotization: 95% of effort automated
• 100 % Accuracy
• AHT reduced to12 hours
• Reduced operation costs
• Error rates reduced as compare to errors in
manual processing
• Capacities were expanded cost-effectively
• Faster processing time – reduction of 90%
• Covered multiple applications (PeopleSoft, MS
Excel, SQL Server ,Nuance PDF)
A Global Bank with operation in 70+ Countries
53. PROCESS: Briefing Notification / Exit Process
IMPLEMENTATION TIME: within 6 weeks
The Process Brief and Challenges
Briefing notification process includes calling the employee in
separation and explain the formalities of exit process which is a
tedious process and create more doubts/confusion.
Total volume of process is 2,000 cases per month, and AHT of 40
hours per case with 2 FTEs.
The process handled by the HR department and include two
applications: 1) one web application (HRMS) 2) database for the
logging purpose.
The Solution
The robot picked the data from the excel , instead of calling the leaver
the robot will send a notification to the leaver which brief the
formalities of leaving the organization finally generates a output file
with status of each case .
THE BENEFITS
• 80% steps were automated
• 100 % Accuracy
• AHT reduced from 40 hours to 9 hours.
• Error rate reduced to 0%
• Effective utilization of FTEs
• Reduction in Training cost
• Covered multiple applications (PeopleSoft, MS
Excel, SQL Server ,Nuance PDF)
A Global Bank with operation in 70+ Countries
