The usability test report summarizes the testing of a cap restoration guide. Four female participants between ages 25-40 either used the guide remotely or in-person to provide feedback. Their feedback noted grammatical errors, issues with color-coding steps, and opportunities to improve the clarity of accompanying photos. Next steps include addressing the grammatical errors, standardizing color-coding and bullet points, and re-shooting photos to ensure a clear and easy to understand final guide.

1. USABILITY TEST REPORT
CAP RESTORATION GUIDE
139.246 - TEXT IMAGE DESIGN: DIGITAL TECHNICAL WRITING
MUNZ-RAUCH-SU19S1G4
Prepared by: Hayley Rankin
Instructor: Susan Rauch
07 June 2019

2. TABLE OF CONTENTS
04 06 08
11
Page
SUMMARY METHODS TEST &
PLAN OBJECTIVES
USABILITY FINDINGS
THE NEXT STEPS
03
12
Page
INTRODUCTION
CONCLUSION
Page Page Page
Page
13
Page
APPENDIX

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INTRODUCTION The usability test report looks at
different perceptions of participants
who were involved in the testing of a
cap restoration guide.
The cap restoration guide has been provided
to ensure preventative and simple measures
can be taken to restore caps. Upon the
completion of the cap restoration guide,
feedback was provided on the guides
usability from concise and clear instructions
to the clarity of the guide photos.
The Participants were advised to read
through the guide, and if possible, perform
the steps included in the guide to ensure full
feedback could be provided. There were four
female participants, varying in age between
25 – 40 years of age. Three were external
members of the public and one is a University
student. Two of the participants completed
the usability test remotely, however, they
were provided full support via email and
phone when required.

4. 4|
SUMMARY
The usability test plan contains the
information regarding the guide that was
created, the participants involved and the
outcome from the feedback provided.
To assist with the planning of the usability
report, a usability dashboard was first filled
out with a plan on the product, procedures
and desired outcome.
Each step was planned meticulously to
successfully complete the guide.

5. The original usability
dashboard allowed
the space to fully plan
out how to
accomplish the guide
and what action
would need to be
taken to ensure this.
The usability
dashboard provided
thorough questions
for the smooth
creation of the guide.

6. 6|
Equipment Feedback
Once completed, each participant were
provided with a peer review questionnaire
with an outline of YES or NO questions
and space for further comments.
Testing Environment
Remotely and at the home of participants.
METHODS TESTAND
PLAN OBJECTIVES
The Participants were provided with
cap restoration items and/or advised of
necessary items, a laptop and the
repair guide.
While it was not completely necessary
to participate in the actual restoration,
it was a recommended step to ensure
complete accuracy in the feedback
and assurance that the guide did work.

7. 7|
METHODS TESTAND
PLAN OBJECTIVES The plan objective was to find out the following -
1) The guide is easy to read, makes grammatical
sense and provides easy to follow instructions
2) The guide answers questions surrounding the
use of items and the reason they are being
used as part of the restoration.
3) Testing the guide and the restoration allows
feedback to make any necessary adjustments
to ensure the guide really works.
4) Accompanying photos are clear and provide a
good visual on how to action the written step.
5) Adjusting the guide as per follow up feedback
from participants.
Testing would be completed
over the period of two weeks
when participants are available
and to complete the list of
objectives.

8. 8|
USABILITYFINDINGS
Participants provided varying feedback
during their experience. All four
participants were female, with three
confirming to be Professionals and one
a Student.
The participants noted the ease of the
instructions and had positive insights on
what they had noticed during the testing
period.
Two of the most notable mentions was
grammatical errors and colour
coordination of step bullet points.
Further to the main participants,
feedback was provided by the instructor
and tech team overlooking the project.
Helpful feedback consisted of
grammatical errors, the use of markers
and clearer accompanying photos.
Background
Student Professional
Gender
Male Female

9. 9|
USABILITYFINDINGS
Each feedback form was reviewed and
noted for the final publishing.
It was imperative to make amendments
according to the feedback as future
readers will have a clearer and greater
understanding of the guide.
See Appendix 1 – page 13 for
questionnaire.

10. 10|
USABILITYFINDINGS Participant one confirmed wrinkles
on the cap to be no longer visible.
Participant two confirmed that the
use of hand soap did come in
handing to improve the smell of the
cap, however, the inside of the front
of cap had some sweat stains which
could not be removed by the hand
soap.
As mentioned, the option to test the
guide with recommended items was
carried out by two participants.
Both participants reported to have
seen great results with the cap
restoration and found the steps easy
to follow.

11. 11|
THE NEXT STEPS The final steps are what can be seen
for the future of the cap restoration
guide and what steps will be taken to
address the usability feedback.
Grammatical errors will be reviewed and
amended on the guide itself. The
understanding of this comes down to future
readers and the benefits in providing a
clear and concise guide with minimal error.
It is noted that some mark ups and bullet
points were unnecessarily placed and
coloured. These will be removed and
coloured bullet points corrected to not
confused future readers.
Photos will be reshot to ensure clear
visuals of items and their portrayed
use.
The intention is to address these
immediately to commence online
publishing for the public.

12. 12|
CONCLUSION
The overall results of the usability test and the feedback provided was successful.
The feedback was needed to ensure the guide is appealing, well written and establishes
the intended results.
The cap restoration guide will need a few further amendments as not all caps will benefit
from the instructions.
Contactinformation
Feelfreetocontactme
forinformationonthe
guideitself,usability
testingand/orresults.
H.R@education.com

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APPENDIX 1

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