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US WASH Ambassador's Meeting - Lockwood
- 1. Explaining Triple-S and the service delivery approach Supporting water sanitation and hygiene services for life
- 2. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Rural water supply: we are making progress − Tens of $ billions invested − 800 million with new access 1990 – 2010 (JMP, 2012) − Almost doubling of on-premise piped supplies − New approaches and knowledge gained Millennium development goal on safe drinking water reaches target early. In short , we have become pretty good at providing first time access
- 3. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH ... but mind the “sustainability gap”
- 4. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Current approaches to rural water supply are not working Too many systems are non-functional at any one time or broken beyond repair Commonly cited figures average between 30% and 40%
- 5. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Comparing coverage with actual service delivered And non-functionality is just the tip of the iceberg
- 6. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH hardware ≠ service
- 7. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Underlying causes of poor functionality and low service levels Sector dynamics and political economy focuses on hardware provision Weak government and low political priority Poorly harmonized donors and NGOs Fragmented and projectised approaches Limited capacity to learn, innovate and change
- 8. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH As sectors evolve, so effort, cost and institutional requirements also change Source: Moriarty, 2011
- 9. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH As sectors evolve, so effort, cost and institutional requirements also change Danger zone: as basic infrastructure is provided, coverage risks stagnating at around 60 – 80 Source: Moriarty, 2011
- 10. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH The rural water sector is a complex adaptive system. Fixing it requires systemic change, multiple stakeholders, relationships and entry points.
- 11. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Adopting a service delivery approach to rural water
- 12. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH A new paradigm? Investment (capital expenditure) Investment (operational expenditure) Infrastructure Approach Service Delivery Approach Source: IRC, 2011 Service level
- 13. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH The concept of service delivery An approach to the provision of rural water supply services, which emphasises the entire life-cycle of a service, consisting of both the hardware and software required to provide a certain level of water service Source: Lockwood and Smets 2011
- 14. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Better life cycle cost assessments and improved asset management are major challenges Recurrent and replacement costs have often been ignored in the past
- 15. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Moving towards service delivery − WASH services quality, quantity, accessibility, reliability − A service is indefinite planning, financing, O&M, monitoring, support and reinvestment − Scale matters district, regional and national − Capacity development is at the centre
- 16. EXPLAINING TRIPLE-S AND THE SERVICE DELIVERY APPROACH Government vision and leadership is critical
Editor's Notes
- Looking at the global picture – the numbers of rural people being served are growing – almost 2.75 billion by 2010 and conversely those un-served are declining – JMP data tells us this that rural un-served are now at around 653 million Placing this against longer-term trends we actually see that the global rural population will peak at around 2020/2030 (UNDP) and that IF functionality rates can be maintained at high levels full coverage can be reached within a generation So one of the first things to say is that in fact across all of the countries in the study and more globally a lot of progress has been made in putting infrastructure in place – but the big question as a sector is how to address the new – or next generation of challenges and problems of service quality and sustained benefit
- Monitoring service delivery; · Service delivery indicators.
- Monitoring service delivery; · Service delivery indicators.