The document contains information about ServiceNow's products and services. It includes forward-looking statements and disclaimers noting that actual results could differ from what is presented. It also notes that new product information is intended as a general outline and not as a basis for purchasing decisions. The document consists of slides with headings, images, text, and buttons to navigate to different sections.

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Safe harbor notice for forward-looking statements
This presentation may contain forward-looking statements. These statements are intended to be covered by
the safe harbor provisions contained in the U.S. Private Securities Litigation Reform Act of 1995. These
statements reflect the current beliefs of ServiceNow and are based on current information available to the
company as of the date hereof. ServiceNow does not assume any obligation to update the forward-looking
statements provided to reflect events that occur or circumstances that exist after the date on which they
were made. The forward-looking statements in this presentation are subject to various risks and
uncertainties that could cause actual outcomes and results to differ materially and adversely from those
expressed in such forward-looking statements. Further information on factors that could affect the
company’s financial and other results is included in the filings we make with the Securities and Exchange
Commission from time to time, including those discussed in our most recent Annual Report on Form 10-K.
The information in this presentation on new offerings, features, or functionality is intended
to outline our general product direction and should not be relied upon in making a purchasing decision.

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Table of contents
Click the buttons to go directly to the section/s relevant to you
Now Platform Employee Workflows
Industry
App Engine
IT Workflows
Customer Workflows
Get Ready to Upgrade

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Now Platform
Now Intelligence
Now Mobile
IntegrationHub
Now Platform Foundation
App Engine
Learn More

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Demo

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Blog

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IT Workflows
IT Service Management
IT Operations Management
IT Business Management
IT Asset Management
Learn More

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IT Workflows
Security Operations
Governance, Risk & Compliance
CMDB
ServiceNow DevOps
Learn More

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Blog
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Demo

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Security Operations
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Demo

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Demo

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Customer Service Management
Field Service Management
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Employee Workflows
Deliver your employee the right
experience anywhere.
What’s new in the Paris release
• HR Agent Workspace
• Now Intelligence for HR Service Delivery
• Campaign Builder
• Onboarding enhancements
• Mobile Enhancements
• Document Templates: Advanced Forms
• Employee Relations
• Legal Council Center
• Legal Self-Service
• Legal Matter Management
• Legal Reporting and Dashboards
• Legal Service Delivery Packs
HR Service Delivery
Legal Service Delivery
Learn More

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Demo

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Industry
Financial Services Operations
Telecommunications
Learn More

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eBonding​ for telecommunications
Elevate the enterprise customer experience ​
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Highlights
• Connect ServiceNow instances of service
providers with B2B and wholesale
customers​​
• Publish service catalog directly into
enterprise customer allowing for
seamless experience​
• Bi-directional sync of requests initiated by
the customer
Outcomes
• Lower call volumes
• Reduce operational costs
• Increase customer loyalty
Demo

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Why ServiceNow in telecommunications
We m a ke t h e w o r l d o f
w o r k , w o r k b e tte r fo r
t e l e co mm u n i ca t i o n s
Single platform connecting
network to the customer
Differentiated enterprise
experience with eBonding
Committed roadmap
aligned with TMForum
Open API

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Get ready to upgrade to the
Now Platform Paris release

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Reduce the time spent on upgrades by as
much as 81%
Get faster access to new features, reducing
time spent on buildouts
and developments by
as much as 80%
Increase workflow efficiency by up
to 25%
Improve platform performance
and upgrade process
Achieve business value
faster
Bring new capabilities to
market faster
Stay current to fast-track digital initiatives
New Forrester study reveals that ServiceNow upgrades can be an engine for innovation
*Annual benefits in USD for a 17,500-person composite organization from Total Economic Impact™ Of Staying Current With ServiceNow Upgrades,
a November 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.

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