Upendra Kumar Kunwar is seeking a managerial position in education or business. He has over 7 years of experience in e-learning and training, currently working as a Senior Account Manager. His responsibilities include smooth operations, training teachers, maintaining relationships, promoting products, and supporting new client acquisition. He has a track record of promotions and exceptional performance. His core competencies include administration, training, customer relationship management, personnel management, and finance/collections.

1. Upendra Kumar Kunwar
Email: upendrakumar.mail@gmail.com
Cell: +918223088867
Current CTC -5.4 lakh per Annum
Seeking a Trainer/Managerial position in Educational Organisation and Bussiness firm
A growth-driven professional with 7 years’ experience in e-learning through knowledge led solution playing key role in
providing smooth operation of the program, trainings and client relationship management. Got 3 promotions and rated
with ‘exceptional performance’ during the period. Presently working as Senior Account Manager for Training &
Operation Dept. in DS. Digital Pvt. Ltd.
Core Competencies
Administration
• Handle administrative matters in schools with respect of organizations product portfolio, scrutinizing
work/performance of team and providing assistance to improve their functioning and processes.
• Responsible for staffing and scheduling of resources based on the programs need.
• Ensuring proper implementation of policies, trainings and communication for smooth operations.
• Drive payment collection in the region
Training / Customer Relationship Management
• Responsible for continuous training engagement to ensure effective product usage across the region.
Personnel Management
• Responsible for staffing gap identification and fulfillment in assigned territory basis defined HR guidelines.
• Conceptualizing and effectuating training and development initiatives for improving team productivity.
Finance Operations and Collections
• Monitoring payment collection through ongoing customer engagement.
• Identifying pending payments with the help of central MIS and prioritizing collection.
Work Experience
DS Digital Pvt. Ltd. Senior Account Manager July 2015 – Till Date
Role:
• Responsible as Key account manager for all the schools.
• Conduct Smooth operation and training of teachers on program : "Destination Succes"
• Maintain relationship with stakeholders.

2. • Promote usage of the various product.
• Support new client acquisition
• Keep existing customers happy and and create upsell/crossell leads to increase revenue.
Educomp Solutions Ltd. Area Manager 1st
Apr 2015 – Till Date
Role:
• Take care of sales of existing smartclassclient and promote new sale initiatives and thus support revenue
generation.
Educomp Solutions Ltd. Area Manager 20th
Dec, 2013 – Till Date
Role:
• Support in potential leads servicing cross selling / up selling existing customers.
• Overall responsibility to ensure smooth functioning of the 'Smart Class' program (a software having a vast
repository of audio-visual contents used by teachers to engage students to have better learning experience of
abstract concepts) in all the schools in the allocated region.
• Ensure higher level absorption of the program by teachers and school. Relationship management with client
schools (on a monthly basis) Train, coordinate and manage team in the given region.
• Facilitate the operations management initiatives, managing the logistics and integrating deliveries to achieve
organizational objectives.
• Handling the recruitment of personnel.
• Developing, managing, implementing new content required with the help of team and dealing with subject
matter experts for the same.
• Analyzing and preparing action plans based on the reports sent by the team and monthly reviews with team
on Process Health.
• Responsible for client communication, payment collection, trainings and customer relationship.
Educomp Sol. Ltd. Asst. Manager 1st
April, 2011 – 20th
Dec 2013
Role:
• Maintenance of software used by schools. Ensuring training, relationship building, payment collection and
documentation support to schools.
• Providing support to Academic Support Group manager to collect pending payment thus ensuring all schools
are ‘zero debt outstanding’.
• Ensuring training of all new and existing team members about the processes of the program.
• Maintaining documents for smartclass schools without SCC.

3. • Ensuring necessary support is provided to the ASG manager in all the training workshops (as and when
required /need based )
• Periodic coordination for annual maintenance of hardware in schools with the operations group.
Previous Experience
Educomp Solutions Ltd. Resource Coordinator 14th
June, 2008 – 31st
April 2011
• Worked as the Resource Coordinator in ASG( Academic Support Group) administration department in school
for technical support and as a representative of “Smart Class” program
• Responsible for the running and monitoring of all systems, content support handle various user requests.
• Host distinguished visitors from other school, give presentation for the smart class branding
• Resource Planning , taking feedback from teachers about the modules, sending it to RA and software
application team for further development and amendment.
• Build up a healthy relationship between the school management and the company keeping in view the growth
of the business.
• Take decisions and develop problem solving skills to run the program smoothly by motivating the
teachers at times.
Education
B.C.A (Information Technology) 61.25% IGNOU Ranchi Year – 2004
Isc (Math, Phy, Chem) 56.8% (CBSE) Bokaro Ispat Senior Secondary School Year -1999
Matriculation 63.8% (CBSE) Bokaro Ispat Vidyalaya, sec 8/c Year -1997
IT Skills: MS Office, Windows and Internet applications
Personal Details
Date of Birth: 10th
May 1981
Address: Ramkrishna Nagar, Patna, Bihar
Languages Known: English, Hindi
(Upendra Kumar Kunwar)