Up close & even more personal

@RebeccaBrocton // @WeAreJH
V
even more
UP CLOSE AND PERSONAL

UP CLOSE AND RELEVANT
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even more

Right place.
Right time.
Right price.
Right product.
Right device.
Right pictures.
Right description.
Right reviews.
Right social proof.
Right colour add to basket button.
Right recommended products.
Right messaging.
Right user journey.
Right free delivery threshold.
Right promotion.
Right basket page.
Right internet connection.
Right checkout process.
Right address autoﬁll options.
Right delivery options.
Right level of trust.
Right payment methods.
Right order summary.
Right payment button.
Right website.

Wrong battery life.

You can please some of the people all of the time,
you can please all of the people some of the time,
but you can’t please all of the people all of the time.

can we be RELEVANT all of the time?
_

we can be RELEVANT all of the time.
_

INCREASE PROFITS BY UP TO 95%
by increasing customer retention by 5%

STEP 1
Assess what you are currently doing.

STEP 2
Unify your objectives.

STEP 3
Collate your data & insights.

STEP 4

STEP 4
Join forces.

STEP 5
Never stop.

-
Rebecca Brocton
eCommerce Solution Specialist

Up close & even more personal

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