This document discusses providing a 21st century library service at the University of Brighton. It outlines the vision of having many libraries function as one unified service with consistency and equality. The university is transforming its spaces, systems, and services to better meet the needs of 21st century library users and librarians. This includes developing an integrated three-tier service delivery model, one-stop shops, and self-service options. The future brings excitement but also uncertainty, and the university aims to continually improve its service so that it remains fit for purpose.