This presentation reveals that true system success isn't just about software features, but transforming people's behavior. We explore the critical shift from simply learning a system to adopting new ways of working. It outlines 8 essential cornerstones for achieving this crucial behavioral change, detailing what's involved, and how an unbiased Change Consultant can provide invaluable tools and methods at each step to ensure your ERP project, or any system implementation, truly flourishes through human empowerment.

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Unleash Your System's Full
Potential: It's All About
People Power!
B e y o n d S o f t w a r e : D r i v i n g S u c c e s s T h r o u g h
B e h a v i o r a l Tr a n s f o r m a t i o n
By: G.Kabbara
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Past and Present Methods
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The old Way of Thinking The New Vision: Two Key Goals!
• What does if mean to “implement a new
system”?
• Often, its just seen as “information Transfer”
teaching the ‘whats, whys, and hows’.
• But the here’s the secret: Just knowing the
facts isn’t enough!
• System adoption has two super important
goals:
1. Information Transfer: Yes you still need to
learn the basics!
2. Behavioral Transformation: This is where the
real magic happens!

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What is Behavioral Transformation?
• It’s moving from old, informal ways to a professional, structured
system.
• It’s truly understanding why and how to the new system as a team.
• It’s seeing how it benefits you and the whole company!
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Real-World Impact: Sales & Production
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•Sales & Client Engagement:
•Learning: Knowing about sales planning.
•Changing: Actively participating in planning because it means better service, more sales,
and stronger competitiveness!
•Manufacturing Operations:
•Learning: Understanding new production schedules.
•Changing: Managers confidently remove "hot lists" because they trust the system!

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Real-World Impact: Engineering & Finance
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•Product Development:
•Learning: Grasping change control within planning.
•Changing: Proactively communicating updates to cut waste and delivery delays!
•Financial Stewardship:
•Learning: Knowing about high inventory record accuracy needs.
•Changing: Leading the drive to stop annual physical counts because they believe
the system's data is accurate!

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Why This Change Is So Important
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•Behavioral transformation is central to a successful system launch.
•It's a huge task: getting hundreds, even thousands, of people to change their jobs.
•The program for this change is extremely important.
•A weak approach to guiding this change means low chances of success.
•Effective guidance is a key part of a proven path to success.
•It builds belief in new tools and new ways of working.
•People will own it; it becomes "the way we run the business".
•This transformation is a management challenge, not just a technical one!

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Cornerstone 1: Senior Leadership Drives the Way!
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•What it is: Top management, especially the CEO/COO, must be deeply
involved, visible, and well-informed. Change flows from the top down! An
uninformed leader can even derail the system.
•How a Consultant Helps: An unbiased Change Consultant can help senior
leadership truly grasp the profound impact of the new system, guiding them to
become visible, informed champions for the transformation. They can offer
insights and data to address any hesitation, ensuring leaders set the right
example and lead with conviction.
•Tools/Methods: Executive Briefings, Readiness Assessments, Leadership
Workshops, Peer Connection Facilitation.
•Example Forms: Executive Buy-in Checklist, Leadership Commitment
Agreement.

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Cornerstone 2: Operational Accountability for Change!
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•What it is: Key operational managers must be directly responsible for guiding
their own teams through changes. This job shouldn't be handed off to HR or
outside parties. These managers need to know the business, have authority, and
be accountable for success in their areas.
•How a Consultant Helps: A Change Consultant helps define clear
accountabilities for operational managers, equipping them with the strategies and
tools to effectively communicate the vision and manage the adoption process
within their teams. They can provide frameworks to ensure managers own the
change, rather than just overseeing it.
•Tools/Methods: Role Clarity Workshops, Accountability Frameworks, Change
Leadership playbooks, Performance Measurement Linkage.
•Example Forms: Manager Change Mandate Form, Departmental Change
Readiness Checklist..

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Cornerstone 3: Deep Immersion for Key Personnel!
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•What it is: The managers who will lead others need an intensive, in-depth learning
experience first. They are the first to go through this change. This "total immersion"
prepares them to be effective change agents.
•How a Consultant Helps: Consultants can design and facilitate "total immersion"
experiences for key personnel, ensuring they gain a comprehensive understanding of
the system's benefits and challenges. Their external perspective helps these crucial
individuals become truly effective change agents, ready to lead their teams..
•Tools/Methods: intensive Simulation-Based Training, Executive Coaching,
Scenario-Based Learning, Mini-Change Agent Certification Programs.
•Example Forms: Immersion Program Feedback Form, Change Agent Readiness
Assessment.

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Cornerstone 4: Organization-Wide Reach: Include Everyone!
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•What it is: Almost everyone in the company needs to be educated because
changes affect everyone. The goal is to educate a "critical mass" (at least 80%)
before going live, creating awareness and excitement. This includes everyone from
top leaders to factory floor staff.
•How a Consultant Helps: An unbiased consultant helps develop a comprehensive
communication and engagement plan that reaches every corner of the organization.
They can identify specific departmental needs and tailor messages to foster broad
understanding and enthusiasm, ensuring no one feels left behind.
•Tools/Methods: Stakeholder Analysis, Communication Strategy Matrix, Customized
Engagement Roadmaps, Awareness Campaigns(e.g. posters, internal newsletters,
town halls).
•Example Forms: Stakeholder Communication Plan, Departmental Engagement
Tracking.

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Cornerstone 5: Keep the Learning Going!
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•What it is: Quick, one-off training sessions don't work; people forget easily. You need
a continuous process over a longer time. Repetition is important to build ownership,
which leads to behavioral change.
•How a Consultant Helps: Consultants assist in creating a long-term reinforcement
strategy, including ongoing communication, feedback loops, and practical application
workshops. They can help establish mechanisms for continuous learning and
problem-solving, ensuring ownership grows over time through consistent engagement.
•Tools/Methods: Reinforcement Schedules, Knowledge Retention Assessments, Q&A
Forums, Post-Implementation Review Frameworks, “Lunch & Learn” Series.
•Example Forms: Reinforcement Activity Log, Feedback Loop Questionnaire..

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Cornerstone 6: Educators Must Be Believable!
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•What it is: The people guiding the education must know their topic well and be
trustworthy. This ensures participants believe the information and solutions.
•How a Consultant Helps: A Change Consultant can help identify and prepare credible
internal educators(Super Users), providing them with advanced facilitation skills and
subject matter expertise coordinating with SI Consultants on-site. They can also
facilitate training workshops ensuring knowledge transfer is documented for the now
and future.
•Tools/Methods: "Train-the-Trainer" Programs, Subject Matter Expert (SME)
Identification & Empowerment, Communication Skills Coaching, Credibility Assessment
Checklists.
•Example Forms: Trainer Competency Matrix, Session Evaluation Form.

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Cornerstone 7: Colleagues Affirm It!
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•What it is: When your colleagues and teammates accept the new system, it helps others
believe in it too. Peer support provides reassurance and encourages widespread
adoption.
•How a Consultant Helps: Consultants can devise strategies to foster "peer champions"
who model positive adoption and share success stories. They help create platforms for
inter-team dialogue and problem-solving, leveraging the power of peer influence to build
collective confidence and acceptance.
•Tools/Methods: Change Champion Networks, Peer Mentoring Programs, Success Story
Collections (case studies, videos), Cross-Functional Collaboration Initiatives.
•Example Forms: Change Champion Nomination Form, Peer Feedback Surveys.

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Cornerstone 8: Maintain Positive Momentum!
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•What it is: The whole mood around the education and the new system needs to be
positive and exciting. This enthusiasm fuels successful changes.
•How a Consultant Helps: An unbiased consultant can help maintain a high level of
enthusiasm throughout the transformation journey. They can assist in celebrating
milestones, managing resistance proactively, and continuously communicating the
exciting vision, keeping the entire organization energized and focused on success.
•Tools/Methods: Vision & Mission Workshops, Resistance Management Frameworks,
Communication Calendars, Recognition & Reward Programs, "Quick Win"
Demonstrations.
•Example Forms: Enthusiasm Tracking Dashboard, Success Story Submission Form.

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Ready to Drive Your Transformation? Let's Connect!
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•If your organization is embarking on a new ERP project, or looking to maximize the return on
existing investments, consider bringing in specialized expertise.
•My Expertise:
•20+ Years of IT Leadership: Driving digital transformation and operational excellence.
•ERP Master: Successfully led large ERP projects, including a zero-customization IFS
implementation.
•Change Architect: Created IT departments from scratch and restructured existing ones to be more
service-oriented.
•Problem Solver & Efficiency Driver: Expert at analyzing processes, finding bottlenecks, and
redesigning workflows to hit KPIs.
•Seasoned Consultant: Extensive experience in IT consultancy, business re-engineering, and
strategic project oversight across diverse sectors.
•Communicator & Negotiator: Excellent at communicating with all levels of staff, from senior
management to technical users, and building strong supplier relationships.
•Commercially Focused, Technically Savvy: Bridging the gap between business needs and
cutting-edge technology.

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Ready to Drive Your Transformation? Let's Connect!
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•Let's discuss how an unbiased approach can accelerate your journey to true system
mastery!
•Contact Ghassan Kabbara:
•Mob: +61 431 671 170
•Email: Ghassan.kabbara@gmail.com
•LinkedIn: https://www.linkedin.com/in/kabbara/
•SlideShare: https://www.slideshare.net/gkabbara
•"Disclaimer: Content adapted from 'ERP: Making it Happen.’”
•*Sample Forms Available upon request. Just DM me on linkedin