An overview of the benefits Univision was able to see after switching to InterCall's conferencing service

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Miami, Florida-based Univision is the leading and largest Spanish-
language media company in the United States. It owns and
operates more than 50 TV as well as 70+ radio stations around
the country, along with three TV/cable networks: Univision,
Telefutura and Galavision. Future plans call for the addition of a
new Spanish-language sports network and 24-hour news network.
In addition to its Miami headquarters, Univision also has a strong
presence in New York and Los Angeles.
The Challenge
As the leading Spanish-language media company in the U.S., Univision reports on breaking
news and events (such as World Cup soccer) all over the world. Delivering this coverage
entails having employees travel to where the news is occurring and coordinating efforts via
conference calls. Univision was having difficulty getting quality, consistent support for these
efforts from its previous conferencing provider. In particular, those calling in from outside the
U.S. had to use different phone numbers depending on their location, leading to a lot of
confusion on which number to call, ultimately resulting in delayed or missed meetings.
Incorporating video into HR training sessions was another challenge. Univision needed a
provider that would listen to its concerns and provide solutions to the issues it was facing.
The InterCall Solution
In December, 2010, Univision went live with InterCall’s Reservationless-Plus® conferencing
with Global Network Access and InterCall Unified Meeting for all employees. The Global
Network Access solution gives Univision employees a single toll-free number to call (and
remember) in order to join conference calls from anywhere in the world, which has simplified
the process greatly for users. With InterCall Unified Meeting, employees take advantage of
combined audio and web conferencing solutions so they can control the call from the web
interface, as well as share their desktops and slides without requiring participants to
download any software. The HR department’s main objective is to include short videos in
their online meetings, so they have rolled out Adobe Connect, which easily slips back and
forth between desktop and video sharing. The business to business marketing department
uses InterCall Streaming because it can deliver video broadcasts to thousands of people at
once without the need to install software.
UNIVISION
Achieving seamless international
connectivity and communication.
”When InterCall came
in, it blew our minds.”
Steve Lenz
Director of Telecommunications
Univision

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The biggest change for Univision, however, was the level of customer service InterCall is now
providing. “We became a little used to the poor customer service with our old provider, so when
InterCall came in, it blew our minds,” says Steve Lenz, director of telecommunications at Univision.
“We now get responses to questions in minutes or hours instead of days or weeks. Most of our
employees think our InterCall account executive is on my staff because she is so responsive and
knows our platform inside and out.” Univision also likes the flexibility within the InterCall platform.
Features and preferences, such as Quick Start (which allows conference participants to chat with one
another before the moderator arrives) can be turned on and off at the department or group level
rather than requiring a global decision across all users.
The Benefits
Univision realized several benefits by moving to Global Network Access and InterCall
Unified Meeting, including:
• A rate reduction of 40 percent
• Users only need to know one toll-free phone number to join a conference from
anywhere in the world
• InterCall has helped drive use and adoption of conferencing; this has led to more
collaboration, which makes Univision even more of a high-performance organization
• Much higher satisfaction with response times to questions and problems; users can
make one call, know any issues will be resolved quickly