2007 Story

What We Believe & Who We Are
Three pillars that change everything




  Media Innovation   Consumer Change   Attitude Formation
Global leadership team


                                                          Nick Brien
                                                          Chief Executive Officer




  Hugh Dow                Graham Duff     Mary Gerzema         Carlos Guiterrez      David Morgan
Canada President         EMEA President    US President         LATAM President      APAC President




                   Tara Comonte                                          Wayne Fletcher
                                                                         Head of Comms
                    Chief Financial                                      Planning
                             Officer
Tomorrow’s world is here today


        Interactivity              Personalisation



                        Mobility



        Community                     Control
Consumers think, interact and behave differently


EXPLORATION                                                            TRIBES
                                       Brands           Peers
Willingness to experiment                                              Self organising into
and shift between                                                      communities of shared
services, brands and                                                   values and interests.
technologies in the                                                    Creating meeting
pursuit of self identity, self                                         grounds for the similarly
expression and social                                                  minded, socialising in rich,
connections                                                            ad hoc and instant ways.



           EMOTION                                              FLEXIBILITY
           Movement toward                                      Turning towards services
           consumption out of wants                             and technologies that
           and desires rather than              Media           make work, rest and play
           out of need, defining                                easier and more flexible
           value in terms of emotion
           reward
Brand experience is the driver of attitude
and behaviour

Direct Contacts
(generated by marketer)
Advertising
Promotional Initiatives
Events
Pricing & Packaging etc.
                                                    Indirect Contacts
                                                    (generated by someone else)

                                                    WOM/Advocacy
                                                    Competitor initiatives
                                                    Cultural References etc.




             Brands as Ideas formed through Cumulative Experience
Index of Influence
                                                             (Average)
Word-of-mouth                                                      129
Friends / Family recommendation                                    120
TV ad                                                              117
Test / tasting                                                     113
Message delivered in person by staff or expert                     113
Exhibitions / Galleries                                            111
Packaging                                                          111
Branded items                                                      110
POC / POS                                                          110
Mag ad                                                             109




                                          Source: Universal McCann UMCA, Integration 2006
Experience is everything




         Contact     Experience    Content




                   Shared Vision
Thinking along different lines

                            Top-down
                     Determined by the brand



       Interact                                    Invite
       Share                                     Express
       Experience                                Involve


                            Bottom-up
                    Determined by the consumer
Exploring different avenues

                                  Top-down
                           Determined by the brand



       Interact                                                               Invite
       Share                                                                Express
       Experience                                                           Involve


                                 Bottom-up
                         Determined by the consumer


                                         Directories

                          Search                            CRM

        Social Networks / WOM                                     Content Network

                                Events & Sponsorship Marketing

                                      Mobile Marketing
Best-in-class companies built to deliver
total communications that propel business forward

                                              Advertising




                                          Media Communications




                                           Relationship Marketing




                                          Events & Promotions




                                       Brand Identity




                                                        Public Relations
Traditional media are in transition
              A while ago            Yesterday                 Today        Tomorrow


 Television

                 Broadcast             Cable                     HD               ITV




  Radio &
    Music
                                      Stereo system /    Portable mp3          Satellite &
                   Radio                 Walkman         players / iPods      online radio




Readership
                                       Magazines &
                   Books               Newspapers         Online, blogs     Electronic paper




     News

                                       Broadcast &
                Newspapers & radio       cable TV       Online & podcasts   News on mobile
Traditional media are in transition
                  A while ago              Yesterday         Today                  Tomorrow

     Television

                   Mainframe & mini-apps    PC software     Web applications             Cyborgs




      Internet
       access
                      Internal network        Dial-up       Broadband & WiFi               WiMax




     Personal
communication
                           Mail             Courier, fax         E-mail               Multi-platform IM




        Phone
                      Landline phone       Portable phone    Mobile phone               Smart phone




  Home video
                       Film projector           VHS               DVD                  DVR and VOD




       Games                                 Electronic                PC games
                          Pinball          arcade games              and consoles    Mobile multiplayer
Our expertise is as diverse as our global roster
   Technology   Packaged Goods            QSR            Automotive




   Healthcare   Financial Services   Transportation   Beverage/Alcohol

Universal McCann PowerPoint Credentials

  • 1.
    2007 Story What WeBelieve & Who We Are
  • 2.
    Three pillars thatchange everything Media Innovation Consumer Change Attitude Formation
  • 4.
    Global leadership team Nick Brien Chief Executive Officer Hugh Dow Graham Duff Mary Gerzema Carlos Guiterrez David Morgan Canada President EMEA President US President LATAM President APAC President Tara Comonte Wayne Fletcher Head of Comms Chief Financial Planning Officer
  • 5.
    Tomorrow’s world ishere today Interactivity Personalisation Mobility Community Control
  • 6.
    Consumers think, interactand behave differently EXPLORATION TRIBES Brands Peers Willingness to experiment Self organising into and shift between communities of shared services, brands and values and interests. technologies in the Creating meeting pursuit of self identity, self grounds for the similarly expression and social minded, socialising in rich, connections ad hoc and instant ways. EMOTION FLEXIBILITY Movement toward Turning towards services consumption out of wants and technologies that and desires rather than Media make work, rest and play out of need, defining easier and more flexible value in terms of emotion reward
  • 7.
    Brand experience isthe driver of attitude and behaviour Direct Contacts (generated by marketer) Advertising Promotional Initiatives Events Pricing & Packaging etc. Indirect Contacts (generated by someone else) WOM/Advocacy Competitor initiatives Cultural References etc. Brands as Ideas formed through Cumulative Experience
  • 8.
    Index of Influence (Average) Word-of-mouth 129 Friends / Family recommendation 120 TV ad 117 Test / tasting 113 Message delivered in person by staff or expert 113 Exhibitions / Galleries 111 Packaging 111 Branded items 110 POC / POS 110 Mag ad 109 Source: Universal McCann UMCA, Integration 2006
  • 9.
    Experience is everything Contact Experience Content Shared Vision
  • 10.
    Thinking along differentlines Top-down Determined by the brand Interact Invite Share Express Experience Involve Bottom-up Determined by the consumer
  • 11.
    Exploring different avenues Top-down Determined by the brand Interact Invite Share Express Experience Involve Bottom-up Determined by the consumer Directories Search CRM Social Networks / WOM Content Network Events & Sponsorship Marketing Mobile Marketing
  • 12.
    Best-in-class companies builtto deliver total communications that propel business forward Advertising Media Communications Relationship Marketing Events & Promotions Brand Identity Public Relations
  • 13.
    Traditional media arein transition A while ago Yesterday Today Tomorrow Television Broadcast Cable HD ITV Radio & Music Stereo system / Portable mp3 Satellite & Radio Walkman players / iPods online radio Readership Magazines & Books Newspapers Online, blogs Electronic paper News Broadcast & Newspapers & radio cable TV Online & podcasts News on mobile
  • 14.
    Traditional media arein transition A while ago Yesterday Today Tomorrow Television Mainframe & mini-apps PC software Web applications Cyborgs Internet access Internal network Dial-up Broadband & WiFi WiMax Personal communication Mail Courier, fax E-mail Multi-platform IM Phone Landline phone Portable phone Mobile phone Smart phone Home video Film projector VHS DVD DVR and VOD Games Electronic PC games Pinball arcade games and consoles Mobile multiplayer
  • 15.
    Our expertise isas diverse as our global roster Technology Packaged Goods QSR Automotive Healthcare Financial Services Transportation Beverage/Alcohol