organisation study on for united electricals kollam

1. An Organization Study at
United Electricals Industries Ltd
Submitted in partial fulfillment for the requirement for the award of the degree
MASTER OF BUSINESS ADMINISTRATION
M G UNIVERSITY
KOTTAYAM
Submitted by
Register No:
Under the guidance of
Mr.:
Faculty Member
MBA Department, BSS IT MISSION THYACDU

2. DECLARATION
I declare that the project report entitled “An organization study on” UEI LTD ” Submitted by me for the award of Master of Business Administration of M.G University is my own work. The report has not been submitted for the award of any other degree of this university or any university.
Place: Kollam
Date:

3. ACKNOWLEDGEMENT
First of all I wish to express my deep gratitude and thanks to God who helped us in completing the organization study successfully.
I shall remain grateful to. Mr.:…………………………BSS IT MISSION THYACDU for his amble guidance and encouragement for completing the organization study. I am also extremely grateful to faculty member for their valuable suggestions and advice regarding this work. I also express my profound gratitude to project guide ……………….,Sr. Manager, HRM for his valuable guidance and timely advice and well-wishers for Encouragement given to us during the course of the project. It is my pleasure to express a deep sense of grateful to ………………………….,
Sr. Manager, Safety & Environment Department & MIS without his untiring efforts and tremendous background information this work would not have materialized. I express my sincere
Thanks to all the staff of UEI LTD for their co-operation during my study in the company. Last but not least we thank my parents and for all their moral support and help, they Had given to me.

4. CONTENTS
 Introduction
 Industry Profile
 Company Profile
 Product Profile
 Customer Profile  Departmentalization  Human Resource department  Finance department  Production department  Planning department  Commercial department  Purchase department  Marketing department  Quality Control department  Research and Development department  Store department  Safety department
 SWOT Analysis
 Findings
 Suggestions & Recommendations
 Conclusion
 Bibliography

5. INTRODUCTION

6. Organization study deals with critical evaluation and analysis of all the aspects of particular firm. It gives a clear idea about the functions and practice of variousdepartment heads and operational efficiency of the department as a whole. This particular study gives a clear idea about the functions, practices and the delegation of authority of United Electrical Industries Ltd, Kollam. With this, study gives an overview about the practical situations, which a company is functioning According to Allen Kelly an “organization is the process of identifying and grouping of work to be performed defining and delegation of authorities and responsibility andestablishing the relationship of people efficiently towards the achievement of organizational goals”. So it is very much important to study the organization structure. The organization study will help us to reveal the how things are coordinated in real time situations. The personnel function is really all about motivation. It is agreed that unless individuals are motivated to perform effectively, they may not achieve the level of performance that is desired to them. Managerial people are always facing the problems motivating their subordinates to release their potential more effectively and thereby permit the desired goals of the organization and the needs of employees to be achieved. The purpose of motivation is to create conditions which people are willing to work with zeal, initiative, interest and enthusiasm so that the goals of an organization are achieved effectively. Leadership is means of directing. It is the ability to influence a group towards the achievement of goals. It is the human factor that helps a group identify where it is going and then motivate it towards its goals. Without leadership, an organization would be only a confusion of the people and machines. Training makes a very important contribution to the development of the organization’s Human Resources and hence to the achievement of its aims and objectives. To achieve its purpose, training needs to be effectively managed so that the right people, in the format right time and at the right costs.

7. OBJECTIVES OF THE STUDY
 To get an organizational exposure.
 To understand the organizational structure.
 To understand the functioning of each and every department
 To understand the actual functioning of the organization
 To understand the basic of depart mentation
 To study about the employee – employer relationship
 To make an evaluation of the performance or the organization
 To make a SWOT analysis
METHODOLOGY
The study was conducted using the method of interview and observation and also made use of the primary and secondary data
Primary data
Primary data is collected through observation or through direct communication with reoidentsin one form or another or through personal interviews.
 The formal and informal interviews with Managers and Department heads, employee
 Direct observation

8. Secondary data
Secondary data are those which have been collected by someone else and which have already been passed through statistical process. The secondary data were collected from.
 Company records
 Journals
 Annual report.
 Website
SCOPE OF THE STUDY
The study restricted to the functioning of, UEI LTD. The study gives a detailed knowledge about the different functional areas like finance, marketing, operations and their functions
The study covers the various aspects of UEI LTD the different functioning of UEI LTD .The main topic include the following
 Profile of the UEI LTD industry
 Company profile
 Product profile
 Functioning of various departments
 Findings, suggestions
 SWOT analysis

9. LIMITATIONS OF THE STUDY
The study was limited, because the time period allotted was not sufficient to conduct a thorough study on the functioning of the organization. The employee of the various departments was not able to spend enough time in explaining the functions of their department, as it affected their work schedule. Respondents were reluctant to reveal complete details. This lack of knowledge of the respondents and the bias of them has acted as a hindrance to the study.

10. INDUSTRY PROFILE

11. One of the main problems the industrial world faces now is the scarcity of energy. The demand is more and supply is less. More research is done to find out alternative source of energy. The researchers are still in its beginning phase. Till some new alternative energy is found out, the dependence will be on existing forms. Electricity being the important among them plays a major role in almost all industries. Apart from industries, it is the basic form of energy for house hold purposes also. Production of electricity has become more expensive which demands careful utilization and accurate measurement.
The share of electricity consumption of large buildings in the commercial sector is currently of the order 7 percent of country’s overall consumption and it is growing at about 12 percent over the last few years. Annual energy consumption in commercial buildings which is in excess of 200kwh with the standards is implemented. According to Construction Industry Development Council (CIDC), residential and commercial construction has been growing in excess of 10 percent per annum and that accounted for nearly 41 million square meters last year.
With escalating power demand in South East Asia, most countries in the region are demanding novel electricity meters. Moreover, as increasingly more electric utilities meters at their consumers (both small power and large power consumers) site, sale for both single phase and three phase meters are increasing. Hence, the electricity meters market is witnessing stable growth. This is likely to further accelerate with the transition of electro mechanical meters to electronic/digital meters in the future.
As the electricity metering and billing industry moves ever closer to full automation and computerization, electronic meters that can communicate with each other and with other electronic systems are expected to become an essential part of the network. An Electromechanical meter merely measures demand and consumption of energy and quite simple. “However, with the latest electronic meters one can implement the tariff at which the utilities sell the electricity”, cites the analyst of this research service. Therefore, power distribution electric utilities can sell electricity at a lesser price when the demand is low and Kilowatt-hour (Kwh) pricing can be high when the demand is high. Manufacturers must offer additional and more advanced technology features to stand apart from competition.

12. The South East Asian electricity meters market is highly active, with several public and private utilities, smaller municipalities and electronic co-operatives. There is intense competition in the electricity meter markets attributed by the presence of Chinese and other manufacturers and suppliers in South East Asia. One of the main concerns that affect the local meters market is the presence of the many meter brands from China. These are typically low priced and low quality meters, which utilities are sometimes forced to opt for since such meters would meet their budget especially on household meters segment. However companies that offer high quality meters are likely to find greater demand with certain utilities in the market and may even increase their profit margins due to the end-user confidence in their products, says the analyst. With several software-based and multi-functional features such as automated remote metering and multi-calibrations in demand, manufacturers will have to incorporate more applications into their products and offer more than just the normal measurement of energy flow for billing. The main players in the electricity measuring instrument manufacturing in India are
 HPL Socomet Pvt Ltd, New Delhi
 Anchor Electricals Ltd, Daman
 Naina Powers Pvt Ltd, Hyderabad

13. COMPANY PROFILE

14. United Electricals Industries Ltd, Kollam was incorporated in the year 1950 in the private sector. It is the factory in India to manufacture Electricity House Service Meters. It is located at 3 km South of Kollam. The company started its manufacturing activity in technical collaboration with world renowned measuring instrument manufacturers M/Sarong Meters Ltd, England. It is initially started with the assembly of Single-Phase meters with imported components for sub-assemblies. The company owes its origin to Shri. K.P.S. Nair, the chief Electrical Engineer of Travancore-Cochin State and Shri. Abraham Pothen, an eminent industrialist. Major shares of the company were taken over by the Kerala Government in 1957 and reconstituted as a Public Ltd Company.
As usual with most industries, this company also had to face certain troubles like inadequate working capital, labor unrest etc. The company gradually overcome this and started establishing steady market for the product. In 1956 a plan of diversification was initiated and manufacturing of Motor Control Gear was started with technical collaboration from Mysore Electrical industries Ltd, Bangalore. In the same year, production of Poly Phase Meters commenced which was developed by Research and Development wing of the company. The company entered into a technical collaboration with General Electricity of India Ltd, Calcutta for manufacturing of oil and air breaker up to 22 KV rating.
The company manufactures electricity house energy service meters of both electromechanical and static types; motor starters and contractors. At present the company is mainly concentrating on the production of static type energy meters and motor starters. The annual turnover of the organization is about Rs 16 crores and more than 90 percent of the company’s turnover is from the sales of Energy meters to KSEB. Its employee strength is 143.
The major shareholder is Government of Kerala and is holding 99 percent of the total share value. The Board of Directors of the company comprises Government nominees, usually from the Industries Department and General Manager of the company and also from among other shareholders.
The company has been running in profit consistently since 1988 and maintains a positive net worth and negligible debt equity ratio and there is no instance of production loss due to the labor unrest for the past 30 years.

15. Strategic Intent
The Mission, Vision and Quality Policy of UEI Ltd are stated as follows:
Mission
“
To become the number one supplier of electricity meters and to grab two digits share in the transformer and water meters market in India by ensuring customer satisfaction of its product and services and continuous improvement”.
Vision
“To become the pioneers through operational effectiveness and customer satisfaction”.
Quality Policy
“UEI and its employees are committed to develop, manufacture and marketing of House Service Energy Meters and Motor Control Gears ensuring customer satisfaction of the products and services through continual improvement of the effectiveness of its QMS achieved by setting and reviewing quality objectives”.
Quality Objective
UEI shall establish quality objectives at relevant functional levels which will bring continual improvement in the functions and thereby in the organization. The quality objectives focus on strategic advantage to the department as well as performance improvement. The quality objectives established are realistic, quantifiable and shall set suitable action plans. Also the management will assign responsibilities to the concerned managers for achieving the objectives as targeted in the MPRM.

16. PRODUCT PROFILE

17. The main products of United Electrical Company Ltd. are;
1. Meters
2. Starters
3. AB Switches
4. Water Meters
5. UPS

18. Meters
Different types of meters produced in this firm are:
i. Single Phase & Three Phase Electronic Energy Meters.
ii. Single Phase AC Watt-Hour Meter.
Product description
i. Single Phase & Three Phase Electronic Energy Meters:
Types of UEM statics meter is designed and manufactured to satisfy the highest standard of accuracy and reliability of energy measurement in single phase and three phase circuits. The meter is designed for tropical climate and fully complies with ISI 3779,(199) REC specification.
Meter casing is made of fiberglass reinforced high impact strength polycarbonate. It is UV (Ultra Violet) stabilized for outdoor application. The meter is broadly divided into base, top cover and terminal cover. The meter base consists of two compartments, i.e., PCB compartment and terminal compartment. In PCB compartment, bass terminal suitable up to 40A positioned securely. A synthetic rubber gasket is used between the top cover and the base to ensure protection against moisture and dust. The top cover is transparent to facilitate easy and clean reading of count and display of other parameters

19. Product Features:
1. Conform to ISI3779 and CBIP technical report No. 88.
2. Flame retardant and high compact strength polycarbonate enclosure.
3. Computerized calibration.
4. One time life-time calibration, no Trim pots used.
5. Meter performs with low power loss.
6. Low-voltage operation, at 120 V AC.
7. Safety protection against high voltage.
8. Meter designed to suit the Indian environment and all the tamper features.

20. ii. Single phase AC Watt-hour meter:
Type K VI – M magnetic suspension bearing meters are designed and manufactured to satisfy the highest standards of accuracy and reliability of energy measurement in single phase AC circuits. These are designed for tropical climate and fully complies withISI13010 (2002) and its latest amendments.
The metering elements are completely enclosed in a dust-proof mechanically strong, tamper-proof steel/polycarbonate cabinet. The termination arrangement has been provided in a sturdy Bakelite/polycarbonate terminal block. Superior quality laminated core and copper wire coils are used as voltage and current elements. High polished, hardened stainless steel pin is used as top bearing.
Starter
Different types of starters are:
1. Fully automatic auto transformer.
2. Manually operating starter.
 NSD (Neo Star Delta) starter.
 OSR (Oil Immersed) starter.
 ATS (Auto Transformer) starter.

21. PRODUCT DESCRIPTION
NSD starter
These control gears are available in the range of 10 HP to 200 HP. Correct sequence device incorporated in the unit ensures proper sequence of operation so that the starter is first put into the star position. Manual tripping is provided on the side of the starter.
Oil dash pot type overload relays are calibrated from full load to double full load and are easily adjustable. Under voltage relays, open the circuit in case of abnormally low voltage.
The contact tips are of electrolytic copper extrusion, silver-plated to prevent corrosion and pitting. These are of self-aligning type and are easily replaceable. The starter is with a sheet metal case and facilities are provided to fix pedestal type ammeter.
Up to 20 HP, the price is Rs. 4650, which is the lowest limit and the price up to 150 HP NSD is Rs.15, 625.

22. Oil Immerse Auto Transformer Starter, Type “ATS”
These starters are designed to provide control for AC Squirrel Cage introduction Motors up to 200 HP where it is found necessary to minimize the starting the currents and attain higher starting torque. These starters embody an auto-transformer and reduce the current taken by the motor while starting.
The starter unit is separate from the transformer and this eliminates carbonized oil from the starter entering the auto-transformer oil. Tapping is provided for 40%, 60% and 80%of the voltage to be supplied to the motor while starting.
These starters are of floor mounting type and facilities are provided for mounting a pedestal type ammeter.
For ATS up to 15 HP, the price is 11,125 and up to 150 HP, it ranges till Rs 43,700.
Oil Immersed Slip-ring motor starter type 1 & 2 “OSR”
These starters are available in the range of 10 HP to 150 HP. They have electrical interlock between the starter and rotor circuits, so that it is not possible to start the motor unless all the rotor resistances are in circuits. The starter is fool-proof and the motor can only be starter from the full position. Rotor resistances are of high-grade resistance wires, wound on ceramic tubes.
Oil dashpot type relays control the overload; no volt releases and trips the starter in case of low voltage or power failure.
The contacts are of electrolytic copper extrusions of ample size and are silver- plated. These are of self-aligning type and are replaceable.
Type II OSR starters above 60 Hp will be provided with oil circuit breakers of suitable range for starter control.

23. Water Meter:
Features:
Water meters have both pointer and kilometric reading counters and are duly sealed against tampering. They conform to IS specification No. IS: 779-1994 Class B (latest amendment) equivalent to international standard ISO-4064.
The hydrostatically tested brass body is machined to a very high degree of accuracy.
Both nuts and nipples are made in brass
Internal components are made of high quality, self-lubricating, wear resistant and anti-corrosive engineering plastics. The turbine revolves & floats around frictionless stainless steel pivot on a synthetic sapphire bearing, ensuring long and accurate working life.
Meters are designed to withstand hydraulic pressure of 20kg/cm2, specified temperature and perform accurately over its entire range. 100% of the meters are tested and calibrated as per standards
Less than 0.025MPA and 0.10MPA at nominal and maximum flow rates respectively allowing water to reach upper floors.

24. UPS:
Features:
When input main supply is between 165 to 270V AC. It is stabilized through built in AVR and output voltage regulated to 230V
When input main voltage ranges beyond 165 to 270 V (Brownout) or if there is power failure (Blackout). In this condition the inverter battery comes into action and supplies power through output socket. Changeover time is less than8ms, so supply to computer remains virtually uninterrupted.
Battery - Backup time: 20min.40minm-
Maximum charging voltage: 13.8V -27.6V
Protection - Short circuit: Electronic Shutdown-
Low battery & Overload: Buzzer sound

25. Air Break Switches:
Features:
 11KV 200/400 Amps Triple Pole Gang operated Air Break Isolator suitable for Horizontal Mounting Conforming to IS 9920/1981, 9921/1985 and2633/1964.
 Connectors are suitable for Rabbit / Raccoon.
 All Ferrous parts are hot dip galvanized.
 The contact ends are tin coated.
 The fixed contact elements are made of excruded electrolytic grade copper flat with flexible ends.
 The leakage current passes to earth and not between terminals of the poll or between polls.
 The operating mechanism is suitable for normal operation by one manwithout undue effort.
 Switch is permitted to pad locking in both open and close position.

26. ORGANIZTIONAL CHART

28. DEPARTMENTS

29.  Human Resource department
 Finance department
 Production department
 Planning department
 Commercial department
 Purchase department
 Marketing department
 Quality Control department
 Research and Development department
 Store department
 Safety department

30. HUMAN RESOURCE DEPARTMENT
Human Resource Department is concerned with the people’s dimension in the organization. Here in UEI, Personnel officer is the head of Human Resource Department Under him there is the Personnel Office, Time Office, and an Establishment Section.
Personnel Office
The Personnel Office deals with recruitment. Wage administration, promotion and industrial relations, disciplinary actions etc. The employees are appointed through Pecan employment exchanges. The additional employees required are taken as apprentice or on contract basis. Selected persons could get 6 months training efficiency in concerned on the supreme quality while selecting managerial staffs. Presently there are145 permanent employees including the managers and engineers. Out of which 131employees are presently working and the rest 14 are on deputation and on long leave. The temporary posts consist of more than 100 apprentices and contract based workers. Contract based workers consist of former employees who took VRS from the company and external persons who are expert in this field. The peoples recruited could get training and also various seminars and classes are conducted.

31. Functions
 To recruit right kind of persons for the right job at the right time.
 To arrange for training programmers.
 To evaluate performance of the employees.
 To the handle the grievances of the employees.
 To provide welfare facilities to the employees.
 Provide and maintain safety measures.
Formulating policies
Statutory Labor Welfare Facilities provided (Personnel Office) in UEI
Canteen Facility
The Company provided a canteen for its members. Here foods are provided at a rate of Rs 8 per day for permanent employees. Working time of canteen is 8 hours.
Rest Rooms & Lunch Rooms
Adequate suitable rest rooms and lunch rooms (with provisions for drinking water) where workers can eat their meals brought by them are provided

32. Facilities for Sitting
Company offers very good sitting facilities for employees in their working spot
Medical Facility
The company arranges medical checkups for all employees once in a year. Health data cards are then issued to all the employees. The medical facilities are provided to employees as well as his/her family members.
Risk Allowance
When an employee meets with an accident, during employment for the disablement compensation is paid as per the rules of the Workmen Compensation Act. In addition to the UEI allows an excreta payment of loss of wages i.e., 50% of the (basis DA) due to such accident.
Drinking Water Facility
An effective arrangement of drinking water for the workers in each section or department is available. Also arrangements are made for cold drinking water.
Recreational Facility
Recreational club is organized in the company premises and Rs 10/- per month are revised from each employees.
A well functioned time keeping system is used by UEI Ltd for proper time keeping. For this purpose an electronic punching system is maintained by the Time Office.

33. Statutory Labor Welfare Facilities Provided (Time Office) in UEI
Working Hour
a) First Shift6.30 am to 2.30 pm
b) Second shift2.30 pm to 10.30 pm
c) Third Shift10.30 pm to 6.30 am
d) General Shift8.30 am to 5 pm
Overtime Allowance
Overtime will be paid at double the normal wages. (Basic + DA) to all the eligible staff and workers for those who are engaged in overtime
Leave Facilities
a)Casual Leave-15 days in a year b)Earned Leave-30 days in a year c)Medical Leave-7 days
Conveyance Allowance
Officers who have put in a minimum of 15 days attendance in a month will be eligible for getting an conveyance allowance amount of Rs 400/-
First aid Appliances
First aid boxes or cupboards equipped with the prescribed contents is provided and maintained in UEI. This is readily accessible during all working hours.
Establishment Section
All the wages, salary, administration and labor welfare facilities are controlled by establishment section in UEI.

34. Statutory Labor Welfare Facilities Provided (Establishment Section) in UEI
Wages and Salaries
To provide wages and salaries to the employees
Gratuity
The payment of gratuity act 1972 has been amended by the payment of gratuity (amendment) act 1987. This came into force from 01-10-1987. Maximum salary taken will be Rs 3500 for gratuity calculation. In the amendment act of 1987, the maximum amount of gratuity payable to the employees will be Rs 3.5 lakhs. It is given for good faithful service and efficiently rendered to whole time employees of the company.
E.S.I
The employee of the UEI covered by the ESI Act and contribution is deducted from the employee’s salary since 01-11-1992. Employee’s whose salary does not exceedRs10000/- per month are covered under this act. When employees are registered with ESI, they are entitled to get the following benefits from ESI:-
Sickness Benefit
7 days full pay or 14 days half pay sick leave can be availed by the employees at any time. If more than 30 days leave is required, medical certificate from an authorized medical attendant should be produced.
Disablement Benefit
An injured person is given free medical treatment and all the expenses incurred by him. The total expense in connection with the treatment will be reimbursed.

35. Dependent Benefit
Legal heirs of the employee get the dependent benefit after his death. Main dependent are job and compensation.
Maternity Benefit
Women employees shall be allowed maternity leave with full pay for 90 days after the date of confinement. In addition, one month leave with wages is also allowed to the employee who suffers diseases arising out of delivery.
Funeral Benefit
For the funeral of employees, the funeral benefit provided is Rs 1000/-
Provident Fund
According to employees Provident Fund Act 1952, the employees of the company are entitled to contribute a certain percentage of salary or wages to this fund. The rules followed in UEI are known as “Employees Provident- Fund Rules”. The fund shall deem to have been established on and from 16th
February 1956. A worker is eligible to get Piffle he had completed continuous six months of regular service or 120 days during the period of 12 months. Under this scheme, repayable loans are available to employees in liberal terms. As the scheme is recognized, employees get benefit in income tax also.
Bonus
Bonus is paid in accordance with the guidelines issued by the government from time to time. An employee whose salary is less than Rs 2500/- per month is eligible to get bonus. 8.33% of the total salary is the minimum bonus to be paid.

36. House Rent Allowance
House rent allowances are allowed at the following rates.
A) Salary less than Rs 2500/- is eligible to get HRA = RS 145/-
B) Salary less than Rs 3000/- is eligible to get HRA = RS 165/-
C) Salary above Rs 3000/- is eligible to get HRA = RS 185/-Uniform Allowance
Uniform allowance
Provided to workers is Rs 525/-, once in 2 years.
Footwear Allowance
Footwear allowance is provided to the workers in the spot welding shop, paint shop, mechanical maintenance shop etc. is Rs 425/- in every 2 years

37. FINANCE DEPARTMENT
Finance refers to money or funds available to a firm. A business needs at every step to start a business, to operate it and to expand or modernize its operations. Finance is required to bring a business into existence, to keep it alive and to see it growing. The management of finance is essential for the success of the business. Finance manager is the head of the finance department. He looks after the budget, finance posting and audits of accounts. The senior officer accounts takes charge to look into the day today affairs of the financial of the company. The senior officer establishment deals with calculating employee’s wages provide provident fund, ESI etc. The cost section prepares cost sheet and evaluate job card. There is an internal audit section that deals with verification of accounts. The United Electrical Industries Ltd has an initial capital amount to 4 crores. Its products are sold to its main customer KSEB. It also has other domestic customers.

38. TAX:
UEI Ltd has to pay the following taxes:-
•Income tax.
•Sales tax.
•Excise duty.
•Educational cess.
The sales tax charged per meter in Kerala is at the rate of 12.5%, whereas, if sold to other states outside Kerala, the rate is only 4% per meter (i.e., Central Sales tax). Educational cess is 2% on the excise duty. Presently, the excise duty is 16% on one meter and the educational cess 2% of the 16%.
Job Card:
It is used to calculate the quality of products individual production time. The important registers maintained by the finance are given below:
•Purpose Journal.
•Sales Journal.
•Payroll.
Sections of Finance Departments:
The various sections under finance department are:
 Book and Budget.
 Sales
 Priced Stores Ledger.
 Costing.
 Establishment.

39. Book and Budgets:
 Collection of accounts from different sections.
 Preparation of trial balance and final accounts.
 Coordination with auditors.
 Helps statutory auditor.
Sales:
 Invoice generation.
 Billing
 Collection
 Debtor’s ledger.
Price Store Ledger:
This section is responsible for maintaining accounts for the stores in monitory items.
Costing:
Each product is having a separate section. It sets the cost of that which issued by commercial group to add profit margin to set the price.

40. Establishment:
This section is responsible for cash disbursements and payment. It handles all the payment said to the employees.
Benefits:
Medical reimbursement
Provident Fund
Incentives
Loans and advances etc.
Bills payable:
This section handles the payment to be made to the suppliers once the SRV (Store Receipt Vouchers), PO (Purchase order) and invoice are received, cross verification of the PO terms, quality and quantity assurance with the SRV and invoice. Once all the claims are found satisfactory, the payment is issued as per the terms.
Other Important Functions
Payment to establishment
 Wages
 Salary
Payment to suppliers
 Indigenous Purchase

41.  Important Purchase (Purchase, Bills)
Terms of payment for purchase are
 Letter of credit (L/C)
 Advance (DD)
 Cash and delivery (COD)
 Site Draft (SD) (If suppliers are not familiar)
Service Bills
This section maintain bills for payment of
 Factory service
 Maintance (Civil and mechanical)
Internal Audit
The main function of internal audit are
 Fault recognition
 Suggestion for improvement
 Assisting working level people
 Internal audit conducts site audit, once in a year.

42. PRODUCTION DEPARTMENT
Structure of Production Department

43. In every organization, production department carries the main function i.e., production. Some companies produce various products and some a single product. UEI Ltd is a company, which produces Electric Meters and Starters. Before production of electronic meters the company was manufacturing mechanical meters. For this they have a full-fledged manufacturing unit. Due to sudden change in customer need for mechanical meter to electric meter, it couldn’t develop or install machines for this purpose. As a result now it imports various parts of the meter from different places and assembles it manually. Only some components such as connectors, seal wires for the meters are now manufactured. As a part of its diversification program, UEI planned the production of Water meters and AB Switches
Objectives
•To achieve monthly production target as per customer requirement
•To improve quality by reducing process rejection below 3%
•Increase productivity by effective utilization of resources
•Maintain production and discipline in the section
•Coordination of workers and shop floor activities
•Share information
In UEI, there are two well-established production units:
 Production of meter components and assembling
 Production of Starters
Meter Production Unit
The scope of this department is to assemble & test Single Phase and Three Phase meters. SMW has the overall responsibility of this department the responsibilities of Se are as follows
 Authorization of material indent, stationary indent.
 Authorization of work tally
 To keep up production schedule
 Material follow up
 Maintaining records of relevant Indian standards specifications of BIS and inspection scheme
 Reallocation of work
 All standard meters shall be sent once in a year for calibration with an outside approved agency.

44. Assembly Procedure
In this unit some components are required for meter assembling. It has
 Press shop
 T&D shop
 Lathe Room
 Platting shop
 Tool room
Procedures of assembly units are as follows:
Materials are collected as per indent issued by production control. Assembled PCB is inspected visually for all components and energized for 24 hours on the rack. Terminal block is fixed on the base. Earth sticker is affixed on the base. The two CT jumps are wired through the CT and then fixed on the terminal block in the base. Voltage lead from the PCB is connected to terminal block. The values will be selected by trial and error method by testing one batch of meters. For traceability purpose ‘x’ marks have to be given in PCB. Counter leads are soldered on the Band counter is fixed to the bracket. The PCB assembly is then fixed on the base pillar. The assembled meters are then tested for HV and tested for LED display in the testing equipment provided. In case of any rejection, sticker giving the defect is affixed on reject meters and returned for troubleshooting.

45. Starter Production Unit
The scope of this department is to assemble, test, finish, cover, and store the motor starters of different IIP rating.
Procedure
UEI produces two types of starters. They are as follows:
 NSD starters
 ATS starters
 OSR IPI
 FATS
Assembly procedure of NSD Starters
The collection of materials should be as per regular indents issued by production control- CH. The finger contact assembly is done as per chart by reviewing appropriate components. Using the appropriate number of different kinds of carrier assembly and other components in the board carries out board assembly as per the chart. The over coils are wound to suite the different HP by utilizing the chart specifying gauge number of turns and lead length. The main assembly is done by fixing the N/V release assembly.
Assembly Procedure of ATS Starters
The finished painted frame is selected depending upon Horse Power. The drain plugs fitted. Transformer of appropriate Horse Power inserted and fitted into frame. All leads are terminated to the Terminal Board after trimming and soldering. The tested and painted unit of appropriate Horse Power is bolted to the frame. Operations of the ATS starter are checked. The voltage at each tape is verified. The tripping of starter is verified with U/V release only.

46. Assembly Procedure of OSR Starters (1&2)
The magnet assembly and setting is done on the assembled board irrespective of Horse Power. The Rotor setting is done on the magnet set OSR board and ensured that the protection of the handle is properly transferred to the moments of rotor contact over the fixed contacts. The rotor set board is assembled into the box overload coils in sets are introduced as per Horse Power. Connections are done as per the wiring diagram. The operations of the magnets and connections are also rectified in testing.
Assembly Procedures of FATS
The silent constructional feature of this starter is that it is manufactured on a motor control panel. Manufactured out of LOSWG steel sheet and supported on the transformer tanks. The transformer tank is leak proof with oil drain using air drying enamel paint. The auto transformer is oil cooled or air cooled and will be suitable for three starters per hour equally spread and starting time not exceeding 30 second.

47. PLANNING DEPARTMENT
Structure of Planning Department

48. The objective of this department is to achieve monthly target as per production program issued from marketing department. SMW has the overall responsibility of this department. He is responsible to the following:
•Ensuring targeted production.
•Authorization of annual/monthly production plan based on budget. The responsibilities of SEW are:
•Preparation of annual/monthly production plan.
•Planning, scheduling and dispatching of job cards.
•Identifying the gap in the implementation process.
•Responsibilities of other functionaries involved are given against individual activities.
The scope of this department is:
•Planning in respect of components relating to the production of products.
•Testing the products
•Finishing and packing the products
•Scheduling of operations in respect of manufacture of components.
•Assembly of part and finished products.

49. COMMERCIAL DEPARTMENT
Structure of Commercial Department
Overall responsibility for marketing policy rests with GM. Coordination commercial function including marketing. Commercial Department include sales department also.
Procedures
The company markets its products in 3 ways. Firstly, responding to tenders and quotations as per customer requirement and specification. SMM shall consolidate the requirements of the product, taking into consideration the customer requirements, stated or unstated, statutory and regulatory requirements or any other additional requirements determined by the company, if any, including requirement. He shall prepare note incorporation the above requirements and submit the same to the Apex Management for review and approval. Secondly, through approved dealers or distributors. Order for UEI standard products are normally handled through dealers. Changes occur in the case of specifications additional features or standard products.

50. Thirdly, it’s through counter sales. When a customer approaches directly to purchase the product of the company, he has to fill up the order format and if his requirement is in line with the company specification, company registers the order and sales is affected.
The function of this department also includes handling, storage, packaging, preservation and delivery of finished products.
Major Competitors of Meter
 HPL Socomec Pvt Ltd New Delhi
 Anchots Electricals Ltd Damon
 Naia Powers Pvt Ltd Hyderabad
 FCE Industries Hyde
 TTL Ltd Noida
 Avener Power Industries Hyderabad
 Holy Meters(India) Pvt Ltd Hyderabad
Major Competitors of Starter
 DB Traders Calcutta
 Bentex Calcutta
 L & T Mumbai
 Crompton Greaves Mumbai
 Jyothi Electricals Calcutta
 Adwani Orlicon Mumbai
Materials and Planning control (MPC)
This department plays a strategic role in materials management. MPC is the prime agency responsible for the availability of any material, required for production and hence constantly keep track of material status. It is the department which receives the material is made available to the manufacturing section. As this department has the major responsibility of the stock in store and for allocation and coordination with the purchase department procuring right material.

51. PURCHASE DEPARTMENT
Structure of Purchase Department
This department deals with the purchase of raw materials from various sources. In Elite, raw materials are purchased through inviting tenders from suppliers 100% of raw materials are purchased from outside suppliers. Production department gives order to the purchase department to purchase raw materials. The main raw materials are aluminum sheets, aluminum road, steel sheet, steel parts, copper sheets and copper parts.
Purchase Policy:
UEI Ltd has a purchase policy to purchase raw materials in right quantity and quality aright time, at right place from a right source. The source of materials is selected by checking the samples collected from different suppliers. Acceptance of sample can be done as per the recommendations from the quality assurance department. If the samples are qualified, the criteria the suppliers can be included in the list of qualified suppliers. Tenders should be sent to qualified suppliers only. They only have the ability to provide bulk of raw materials of the company. Raw materials required for the company as follows,
 Raw materials.
 Components.
 Consumables.
 Tools.
 Stationeries.
 Capital goods.
 Sub assemblies.
 Services.
 Spare parts.

52. The responsibility of purchasing material rests on the SO purchase. He is responsible for procurement, components and raw materials.
Purchase procedures:
•All the purchase shall be made by purchase department.
•Bill of materials shall be given by the production department.
•Material intends in forward to purchase department against each projects.
Other items except capital goods required by various departments are intimated to store who prepares purchase intend and forward the same to giving full specification, samples of necessary requirement of capital goods is identified in various departments and set to purchase department often getting approval from the competent authority. Some of the major suppliers are:
•Indian Technological Products Private Limited.
•Delhi Electronic Products Limited, Chennai.
•Sermet electronics, Pune.
• NSP, Bangalore.
•Konark Industries, Bangalore.
•Urvi electronics, Ahmadabad.

53. MARKETING DEPARTMENT
Structure of Marketing Department
The scope of this department is to cover all the products of the company sold directly to customers against order or through approved dealers/distributors appointed by the company. Overall responsibility for marketing policies rests with GM, coordination of commercial function including marketing. This function rests with SMM.
Duties of SO-marketing:
Now the UEI produce motor starter and meters. The responsibility of marketing of motor starters and other products rest with SO-marketing. The responsibility of the SO-marketing is to maintain and promote dealers, preparation and providing production programmer to workers, arranging dispatches as per schedule, payment follow up, customer coordination scrap sales and other assignments given by SOM.
Duties of SO-sales
The responsibility of marketing of meters and contractors rests with the section officer-sales. The responsibility of the section officer-sales is to assist SMM in achievement of departmental objectives and record keeping, tendering and other assignments given by him.
The other duties of section officer-sales are as follows:
•Preparation and providing production program to works.
•Arranging dispatches a per schedule.
•Payments follow up.
Customer coordination.
•Compliance of excise formalities.
•Stock maintenance.
•Arrange packing.
•Invoicing.
•Payment collection and filing excise return in respect of meters and contractors.
•Payments follow up in respect of starters, scrap and other products.

54. Marketing Procedures:
This department also does marketing of products. In three ways, the department does its function. Firstly, responding to tenders and quotations as per the specification and requirements. Secondly, at the rate contact with the KSEB, with the support of Kerala State Govt. thirdly, by counter sales. The company has distributors and dealers in Chennai, Mumbai, UP, etc. Dealers and distributors do the advertisement jointly. Indian Electrical & Electronic Manufacture Association publication magazine and other technical magazine are the main source of advertisements.
Major customer:
KSEB:
KSEB already requires purchasing single phase energy meters from the organization. Hence, sufficient demand will be increasing during succeeding years. Moreover, the industry makes enquiries from Electricity Board of other states also.
Major suppliers of Meter:
•Kerala State Electricity Board.
• Northern Power Distribution Company Ltd, Andra Pradesh.
•Eastern Power Distribution Company Ltd, Andra Pradesh.
•Southern Power Distribution Company Ltd, Andra Pradesh.
•Central Power Distribution Company Ltd, Andra Pradesh.
UEI produced starters mainly for water authority and other sectors related to irrigation facilities.
Major suppliers of Starter:
The major suppliers of starter are Kerala Water Authority, Mills, and IrrigationDepartment, etc.

55. Marketability of UEI Product:
Single Phase AC Watt-Hour Meter:
Watt-hour meters are required by KSEB. The present annual requirement of single- phase watt-hour meters is assessed as 12 lakhs nos, but in future, it has low demand due to the advancement of technology. In addition to KSEB, UEI distributes meters to other states also.
Electronic Energy Meters:
KSEB already purchases required single-phase energy meters from the organization. The presently used Electronic Energy Meters will be placed by KSEB. The present annual requirement of Electronic Energy Meters is assessed as 15 lakhs nos. hence; there will be sufficient demand during succeeding years. Moreover, the industry makes enquires from Electricity Boards of other states also.
Fully automatic auto transformer starter:
Fully Kerala Water Authority requires Automatic Auto Transformer Starters. In addition to the KWA, starters are required for irrigation department, mills, etc. hence, presently; there will be sufficient demand for starters. The present annual requirements of starters are assessed to be 15 lakhs nos. it is a successful unit in this organization.
AB Switches:
AB switches are required by KSEB. The present annual requirements of AB Switches by KESB are assessed as 15 lakhs nos and the demand is expected to be increasing during the succeeding years. Hence, there is in no problem in selling any number of ABS witches to KSEB.

56. Transformer production and repairing:
 Repair of distribution transformer:
The high rate of failure of Distribution Transformer is SKEB; power system may perhaps be described as one of the weakness of distribution transformers worth Rs 10crores fail in power system. The average period before a new distribution transformer comes back to repair shed is estimated to be medical record 3 to 4 years. Even conservative estimate puts the failure rate at 20% compared to 1% to 2% compared to 1%to 2% in other countries.
 Manufacture of distribution transformer:
In the XI th plan period, the power system may perhaps be described as one of the weakness of distribution system management in present times. In every year, power system in Kerala, the additional requirement of distribution transformer will be of hematocrit order of 500 MVA per year, which will amount to an addition of 2000distribution transformers per year.

57. QUALITY CONTROL DEPARTMENT
Structure of quality control department
This department is concerned with checking the quality of products made in the company. At each and every stage of production, the quality of the product is checked. Before it becomes the final product, it is cross checked.
Quality Policy:
UEI and its employees are committed to develop, manufacture and market house service energy meters and motor control gears, ensuring customer satisfaction of its products and services through continual improvement of the effectiveness of its OMS achieved by setting and reviewing objectives.
Quality Objectives:
Top management of UEI establishes implements and communicates operational measureable quality objectives at all relevant functional levels. The achievement of the same is measured monthly through MPRM.

58. Quality Management Principles:
UEI has framed its quality policy and manages its quality policy manage its quality system following the eight management principles of ISO: 9000:2000, listed below.
1) Customer Focus:
UEI meets customer requirements and strives continuously to meet customer expectation by determining and reviewing customer requirements and measuring customer satisfaction.
2) Leadership:
Top management of UEI establishes and provides leadership and unity of purpose and direction through management review meetings and provision of resources.
3) Involvement of People:
UEI believes that involvement of all employees is essential for the better functioning of the organization. This is achieved by planned training as given in the guidelines for training.
4) Process Approach:
The departmental guidelines of major functions follow a process approach and include PDCA cycle, which provides proper direction for achieving results when resources are managed as a process. It also helps to provide direction in taking planned corrective actions.
5) Continual Improvement:
Continual improvement of QMS is achieved through measurement of quality objectives achieved, measurement of customer satisfaction.
6) Factual Approach in Decision Making:
UEI takes effective decisions based on results of analysis of data. This is achieved through the interactions in the management meeting on the performance of individual departments.
7) Mutually Beneficial Supplier Relationship:
UEI tries to maintain beneficial and a mutual relationship with supplier.

59. Quality Assurance
The SE Quality Assurance is in charge of quality checking of the raw material samples. The quality assurance department also checks quality of incoming raw materials and the products in process. Inspections of finished goods are done by AE inspection. All meter products in the company are handed over to sales department. The sales returned meters are checked and corrected here’s a commitment toward Total Quality Management in line with CII/EFQM guidelines, annual improvement action plans are being implemented involving techniques like
 Benchmarking.
 Business Process Re-Engineering.
 Six sigma.
 Kaizen
These are resulting in cycle time reduction for further improvements in delivery and technological process up-gradation, leading to improvement in quality profit to products and enhanced customer focus on a continuous basis.
To fulfill its role as a corporate citizen towards protection and conservation of the environment and ensuring that its products and systems also meet such requirements, UEI has finalized a Corporate Environment management Policy for ISO 14002 Certification.
For ISO 9001 certification, the International Audit is done once in six month by the UEI personnel independent of their functions and External audit is done by Bureau Verities Quality International
Management Responsibilities Regarding Quality
 Management must define and document its policy objectives and commitment to quality.
 Ensure that it is understood and implement at all levels.
 Define responsibilities and authorities.
 Identify verification and assign to competent personnel with adequate resources.
 Appoint management representatives.

60. Quality System Standards
ISO - International Organization for Standardization’s
Series of Standards. ISO 9000:
ISO 90001:2000.
ISO 90001:
 Covers management responsibility, contact review, control of design, purchase, testing storage, etc.
 All units of UEI are ISO: 9001 certified. Certification Agency BVQ1 (by Bureau VERITAS Quality International).
 International audit once in 6 months
ISO: 9000-2000 Version – Brief Overview: Revised standard is compatible with principles of ISO 14000 andTQM. It centers on results achieved through P-D-C-A (Plan, Do, Check,Act) and processed approach. Focus on business needs, continue improvement throughmeasurable performance parameters leading to customer satisfaction. Mandatory documentation requirements simplified required in 6 of the following areas: 1) Documentation control. 2) Quality records. 3) Internal audit. 4) Control of non-conforming products. 5) Corrective action. 6) Preventive action.

61. ISO 14000 (environment management system) 1) Converts Statutory, Regulatory Acts (pollution, chemical treatment, discharge etc.) 2) Energy consideration, resource utilization.
Quality issues faced by UEI: 1. Performance/Function.  Input to output performance. 2. Dimensional.  Mounting.  Fitting.  Connections.  Layout.  Foundation etc. 3. Completeness.  Incomplete suppliers.  Incomplete finish.  Incomplete spares.  Incomplete tools.  Incomplete documents (drawings, test reports/certificate).  Inadequacy (technical information)  Not clear/legible
4. Quality documentation.  Inadequacy (technical information)  Not clear/legible.
5. Delivery.  Not in sequence as required by site/customer. 6. Others.  Finish.  Alignment.  Appearances.  Ease of handling/maintains.  Ergonomics

62. 7. Response time, behavior and attitude of UEI personnel towards customers.
TQM Model: The Ten Essential Steps:
 Management readiness.
 Customer –Supplier partnership.
 Environment scanning.
 Existing system.
 Strategic planning
 TQM training.
 Disciplined system implementation.
 Process enhancement.
 Performance evaluation.
 Continuous improvement.

63. RESEARCH AND DEVELOPMENT DEPARTMENT
Structure of Research and Development Department
Purpose of R&D Department
The scope of this department is the design and design modification of the following products manufacture in the company:
a. High quality single phase AC Watt-hour meter.
b. Oil immersed AC motor starters.
c. Electronic energy meters.
d. Fully automatic auto transformer starter.
e. UPS for computers.
f. Static auto phase meters.
g. Water meter.
h. AB switches.
i. Any other new products.

64. Responsibilities and authorities of R&D department:
The apex management team holds the responsibility for the final approval of the technical specification of the product, which is to be taken up for design and development.
SMW holds responsibility to convene the core committee for reviewing the design at various stages. He is also authorized to approve the various design outputs such as bill of materials, drawings, flow charts of the project, approving brand etc.
SMR & D holds the responsibility of preparing the product flow chart, bill of materials, design drawings, wiring diagrams, etc.
The R&D department has developed:
 Poly Phase meter.
 Air Break Star Delta Starters.
 Electronic single phase meter.
 Fully Automatic Auto Transfer Starter.

65. STORE DEPARTMENT
Structure of Store Department

66. SMW is the overall charge of stores. Store assistants have the individual responsibility relating to all operations of the respective sub-stores and to keep the records properly. The duty of assistants is to count the quantity of goods. There are also trainees.
Functions of Store Department
Receiving material/accounting.
Issue of materials.
Items of repair/rectification/calibration/refilling sub assembly/receipt of item for outside issue.
Inventory management.
Procedure:
For making the function of store department more effective, the store is divided into different sub-stores, namely:
 General store.
 Raw material store.
 Electronic store.
 Starter store.
 Tool store.
Stationary store. The main objective of store department is the materials to be stored in proper places with proper accounting. Storage is done under preserved condition whenever necessary. Identify items, which deteriorate quality from past experience.

67. STORE DEPARTMENT
Structure of Safety Department
Every organization must have a safety department for the safety of workers. Though the frequency rate of accidents is comparatively low, the management is keen to take interest to reduce the accidents as far as possible by engineering methods and personnel equipment’s at inevitable stages.

68. Safety precautions at UEI:
For making the functions of the safety department, UEI takes the following steps:
 Safety committee.
 Safety steward committee.
 Safety training for executive supervisor and artisans.
 Accidents investigation reporting system.
 Issue of safety equipment.
Objectives of the Safety Committee:
Objectives of the safety committee are as follows:
 Control of accidental hazards.
 Promote safety consciousness among employees.
Communicate to the top management regarding safety aspects. Safety steward will entrusted with the responsibilities of continuous watchfulness. Persuasion and correction of fellow employees to enable safe methods of work being is adopted. In addition to the above, award of rolling shield for safety and cleanliness was introduced during the year 1983 in this unit. The rolling shield will be awarded to sections that maintain goods, safety conditions of working and maintain cleanline

69. SWOT ANALYSIS
SWOT Analysis of a company reflects the effectiveness of the functions of the company in each and every department. Brainstorming technique was adopted to find the SWOT. It is a group creativity technique designed to generate a large number of ideas from a group of employees. Suggestions are evaluated and the analysis is made.
STRENGTH:
Quality of Products: The products of UEI possess high quality. It is an ISO 9001:2000 certified company. The company offers 15 years warranty for its products. Before getting approval. The company products pass through different types of tests.
Customer Focus: The Apex Management Team of UEI shall determine, understand and try to satisfy the needs and expectations of customer with the aim of enhancing customer satisfaction. The Marketing Department has the primary responsibility and Quality control has the secondary responsibility and all other departments have the responsibility for commitments for ensuring customer satisfaction.
Involvement of workers is high: UEI believes that involvement of all employees is essential for the better functioning of the organization. This is achieved by planned training as given in the guidelines for training. Top management of UEI establishes and provides leadership and unity of purpose and direction through Management Review Meetings, Monthly Performance Review Meetings and provision of resources.
Process Approach: The departmental guidelines of major functions follow a process approach and include (PDCA- Plan, Do, Check, Act) cycle, which provides proper direction in taking planned corrective actions.
Continual Improvement: Continual Improvement of Quality Management Systems is achieved through measurement of quality objectives achieved, measurement of customer satisfaction, resolution of departmental non-conformances, implementation of corrective and preventive actions and internal audits. These are reviewed in the management review meetings.

70. Mutually beneficial supplier relationship: UEI tries to maintain beneficial relationship with suppliers and thereby enhance ability of both to create value. The organization continually measures the performance of supplier sand gives them feedback and possible help to improve performance. It also gives them chance to assess the organization on the above chance.
Skillful workforce: UEI shall determine the competency of the personnel performing the work affecting the Quality Management Systems on the basis of assessment done by immediate superior. The identified needs shall be consolidated for preparation of the training plan for satisfying the training needs. A yearly Competence Improvement Plan covering training, exposure visits, self-learning etc. shall be prepared. As a result the workforce has expertise in the respective areas.
Good Industrial Relations: The relation with the top management and workers are cordial. Not a single working day was missed due to labor unrest in the past 30 years.
WEAKNESS:
High employee turnover: With the introduction of VRS, the person shaving experience left the company. This resulted in the reduction of experience hand in the company.
Inadequate Performance Appraisal: The prevailing system of performance appraisal is inadequate in the present scenario.
Lack of Motivational Techniques: The Company provides mandatory welfare measures to its employees. But motivational technique like promotion takes too much time.
Time consuming policy decisions: UEI is a government company. So the decisions related to policy takes comparatively longer period.
Poor financial stability: For years, the company depended on only one customer and the customer gained high bargaining power. The government policies also affected the performance of the company. This lead to financial instability.
Inadequate R&D: Due to poor financial stability, company could not set aside much fund for R&D purposes. This prevented the company from introducing new products. Because of this, the competitors which were established after UEI overtook the company in many areas.

71. OPPORTUNITIES:
New Product Line: The Company will start the repairing of transformers within two months. The procedures foe availing the order from KSEB has been completed. Within one year The Company will start production of transformers.
Raising Demand: Production of electricity has become more expensive which demands careful utilization and accurate measurement. With escalating power demand in Southeast Asia: most countries in the region are demanding novel electricity meters. Moreover, as increasingly more electric utilities install meters at their customers (both small power and large power consumers) site, sales for both single phase and three phase meters are increasing. Hence, the electricity meters market is witnessing stable growth. This is likely to further accelerate with the transition of electromechanical maters to electronic/digital meters in the future.
New Markets: The Company has orders from Andhra Pradesh. Talks are going on with West Bengal Government for the supply order of Meters. Efforts are progressing to explore foreign markets for company’s products. The company got enquiries from countries like Nigeria and Srilanka. And talks with Cuban and Venezuelan Ambassadors had been made with a view of getting orders from those countries. Between these, the company has great expectations in Venezuela
Threats:
Competitions: the company is facing tough competitions from the private and public sector undertakings
Emerging of modern technology: Due to globalization modern technology were available in the market. The competitor make s of that.

72. FINDINGS & SUGGESTION
FINDINGS:
The major findings are:
Good reputation of the company: Quality products and the ‘government’ brand name is a major advantage for the company. It as a wide acceptance among the customers since it possesses a good customer handling and great quality products.
Well-disciplined staff and employee: The work force is the strength of the company. All the workers work whole heartedly for the progress of the company even in bad times. There was no labor conflict in the past 30 years.
Hard working skilled labor force: The labor force is very skilled. The company recruit fresh technicians and give extensive training to them.
Good management employee relationship: The grievance re addressable system is very effective in the company. The company believes in the policy “Prevention is better than cure”, and it results in a good employee employer relationship.
Effective attendance system: The company follows a punch card system. By which, the company can find out the total hours an employee spend in the working place.
Harmonious Industrial Relations: The HR department makes sure that every reasonable need of the employee is met. The company considers employees as their greatest wealth.
Maximum capacity utilization: The company plan their personnel needs very effectively and recruits the correct number of persons. This ensures the maximum utilization of resources.

73. Regular feedback system: The feedbacks from the customer’s are collected in time with a view to improve the operational efficiency. For this the customers are contacted personally after a certain period of delivery. The company provides feedback forms to the customers.
Good HR planning: HR planning is excellent. The company calculates the personnel requirement well in advance and act accordingly. Most of the time their planning is accurate. This ensures the effective utilization of resources.
Solvency: Solvency of the company is good. It maintains a favorable solvency ratio.
SUGGESTIONS:
The major suggestions are:
Employee Turnover should be minimized: In the long run, this may seriously affect the company. So the real reasons behind this should be found out and corrective measures should be taken
Performance appraisal system should be improved: At present the company’s performance appraisal system is not up to the mark. The company’s techniques are little outdated. A 360 degree appraisal system can be introduced.
Improve the motivational techniques: The motivational techniques need a revision on the grounds of increased employee turnover. The company should make the employees more loyal to the company. For this timely promotion, incentives and plans like ESOP (Employee Stock Option Program) may be introduced.
More marketing efforts should be made: The new technologies in the information technology can be utilized for that. The website of the company should be converted into an E-commerce portal. All the company’s products should be listed with pictures and all the specifications and facilities for online trade should be made.
Infrastructure should be developed for improving the output.
Technology transfer should be established with some reputed organization.
Company should appoint marketing executives.

74. CONCLUSION
United Electrical Industries Ltd, Kollam, was incorporated in the year 1950 in the private sector. It is the first factory in India to manufacture Electricity House Service Meters. The company started its manufacturing activity in technical collaboration with a world-renowned measuring instrument manufacturer Messer’s Aron Engineering Company Ltd. England. Major shares of the company were taken over by the Kerala Government in 1960 and reconstituted as a Public Limited Company. To say, United Electrical Industries Ltd is one of the profiteering public sector units in the country. The company will have good future and exciting things happening today in the field of automation and power electronics and like any other adventure. The current phase of innovation and business solutions has thrown up a number of challenges and opportunities for a changed approach to business itself, especially in the electronics sector. UEI Ltd Company has earned profit from the initial stage of its operations and it’s confident of meeting all the challenges that lies ahead and aims at achieving the highest turnover. Since the company is the market leader in Kerala. They can survive a long period in the state market. They are producing good quality products. The company manufactures Electricity House Service Energy Meters of both electromechanical and electronic types Motor Starters (10 HP to 400 HP), AB Switches, Water Meters and UPS. At Present the company is mainly concentrating on the production of Electronic Energy Meters and Motor Starters. Within 2 months the company will start the production of transformers. The company can make achievements in the near future if the diversification plans are going well. The combined effect of all the departments, especially R&D and Marketing can do wonders for the company. The study brought, put many features and functions of the organization.

75. ABBREVIATIONS
UEI - United Electrical Industries
Prd.Com - Production Committee
SMW - Senior Manager Works
MPRC - Management Performance Review Committee
MRC - Management Review Committee
SER&D - Senior Engineer Research & Development
AEQA - Assistant Engineer Quality Assurance
MCG - Motor Control Gear
SEW - Senior Engineer Works
SO Store - Section Officer Store
SM Com - Senior Manager Commercial
SPO - Senior Personnel Officer
SMA - Senior Manager Accounts
SM MKG - Senior Manager Marketing
SO MKG - Senior Officer Marketing
SOS - Senior Officer Sales
SOA - Senior Officer Accounts
SOE - Senior Officer Establishment
E/M - Electrical Maintenance
GI - Goods Inwards
TO - Time Office

76. BIBLIOGRAPHY
Books & Journals
 Harte John (1997) “Management Crisis & Business Revolution”,Transaction Publishers.
 Pandey.I.M (2006) “Financial Management”, New Delhi, VikasPublishing House Pvt Ltd.
 Kotler Philip, Lane Kevin, Jha Abraham and Mithileswar(2007)“Marketing Management- South Asian Perspective”, New Delhi, PearsonPrentice Hall.
 Sekaran and Uma(2007)“Research Methods for Business- A SkillBuilding Approach”, New Delhi, Wiley India.5.Company Journals.
 ISO 9001:2000 Quality System Files
Websites
 www.unileeindia.com
 www.quote.com
 www.areweb.com
 www.tradeindia.com
 www.surfindia.com