B2X is a technology company that provides customer care services for smartphones and IoT devices. They help manufacturers, insurers, carriers and retailers deliver seamless customer care experiences. With over 6 billion smartphones and 20 billion IoT devices expected to be in use by 2020, B2X's services are becoming increasingly important as people rely more on their digital devices. B2X uses its SMARTCARE technology platform and over 400 service partners in 100 countries to provide end-to-end customer care solutions including self-service apps, call center support, device repair and logistics.

1. B2X – The Customer Care Company
Company Introduction
Munich, June 2016

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Who We Are
Technology company providing
Customer Care services for
Smartphones and IoT devices to
manufacturers, insurers, carriers, retailers.
We help our clients to deliver the most
seamless customer care
experience.

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Smartphones – The Heart and Brain of People’s Digital Life
Source: Ericsson 2015, bit.ly/b2x-ericsson
6Billion
Smartphones
In Use by 2020

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Internet of Things – It’s Becoming Real
Source: Gartner 2015, bit.ly/b2x-gartner
+20Billion
IoT Devices
In Use by 2020

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People’s Lives Are Highly Dependent on Devices
Source: eMarketer 2015, B2X Global Customer Care Survey 2014–15, bit.ly/b2x-survey
98%Sleep with their
Smartphone in India
60%Spend 5+ Hours
per Day in Brazil
114 Minutes on
Messaging per Day

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Why Customer Care Matters
10%Of Devices
Sent for Repair
2.6Billion Potential
Moments of Truth
Make Breakor

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Customer Expectations – Our Mission
Source: B2X Global Customer Care Survey 2014–15, bit.ly/b2x-survey
Minimize disruption
from people’s digital life
and keep them online
B2X Mission
49%Of Customers Expect Repair
Turn-Around Time of Max.
24 Hours
Great Service is the
#1
Repurchase
Criteria

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4 Ways How B2X Can Help You Succeed
Increased
Agility
Reduced
Complexity
Minimized
Cost
Superior
Customer
Experience
1 2 3 4

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How B2X Supports You
400+
Service Partners
100+
Countries
SMARTCARE
Technology
Manufacturers Insurance Providers Carriers and Retailers
B2X Smart Service Platform

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B2X for Device Manufacturers
Selected Customers

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B2X for Insurance Providers
Selected Customers

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B2X for Carriers and Retailers
Selected Customers

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SMARTCARE Technology – Key Features
Data Analytics
Proactive use of data to
improve processes, identify
trends and predict problems
Self Service
SMARTAPP on-device app for
easy access to service from
everywhere, at any time
Process Automation
Automated device routing,
partner management, spares
supply and self-diagnostics
Data as a Service
Real-time data, visible
throughout the customer
journey and care ecosystem
SMARTCARE
Technology

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SMARTCARE Technology – Key Features
Data Analytics
Proactive use of data to
improve processes, identify
trends and predict problems
Self Service
SMARTAPP on-device app for
easy access to service from
everywhere, at any time
Process Automation
Automated device routing,
partner management, spares
supply and self-diagnostics
Data as a Service
Real-time data, visible
throughout the customer
journey and care ecosystem
SMARTCARE
Technology

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SMARTCARE Solutions for Your Business Needs
Front-end Solutions Back-end Solutions
Care Ecosystem: Running on the SMART Service Platform
SMARTBAR
SMARTWEB
SMARTAPP
Self Help and
Diagnostics
Advanced Self Help
Call Center
Support
Problem
solved
Device
needs
back-end
repair
SMARTLOGISTICS
SMARTREPAIR
SMARTPARTS
SMARTRECOVERY
Device Collection
and Inspection
Device Repair
Spare Parts
Distribution
Spare Parts Regeneration
Problem
solved
SMARTHELP

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Key Facts
Leadership Team
800+Employees
Worldwide 400+Service
Partners 100+Countries
Operational
Millions of Customer Care Transactions | Founded in 2007 | Headquarters in Munich and 10 Global Subsidiaries
Rainer Koppitz
Chief Executive Officer
Ralf Gruesshaber
Chief Financial Officer
Dieter Weisshaar
Chief Commercial Officer

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Top Awards
201420142016
Cool Vendor Award
for SCM Services
Winner “Business of the
Year” Award 2014
3rd Fastest Growing
Private European Company
2015
Mobile Excellence Award for
SMARTBAR Concept
2014
Global Customer
Value Leadership Award

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Follow B2X
@B2XCareSolution bit.ly/b2x-linkedinbit.ly/b2x-blog

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Alfred Lim
Vice President
Regional Operations APAC
Mobile: +65 96708108
Email: Alfred.lim@b2x.com
B2X Care Solutions
Baierbrunner Str. 35
81379 München
Germany
www.b2x.com
Contact