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Your Audience
Laura Creekmore
@lauracreekmore
http://slideshare.net/lauracreekmore
Designed for
Content
NO MORE
JUST KNOWING
http://www.flickr.com/photos/ell-r-brown/
http://www.flickr.com/photos/sa_steve/
http://www.flickr.com/photos/markgregory/
http://www.flickr.com/photos/toolstop/
http://www.flickr.com/photos/dougtone/
http://www.flickr.com/photos/dougtone/
CheapQuick
Good NOT
REAL
0
http://www.flickr.com/photos/scottfeldstein/
http://www.flickr.com/photos/pamelav/
Photo by http://www.flickr.com/photos/aussiegall/
Photo by http://www.flickr.com/photos/epsos/
Photo by http://www.flickr.com/photos/mdpettitt/
I want to know
if people 

like me liked
this product.
I want to find
out what 

my shipping
options are.
I need
directions
to the
restaurant.
http://www.flickr.com/photos/deizans/With thanks to Daniel Eizans
http://www.flickr.com/photos/rosenfeldmedia/
http://www.flickr.com/photos/crystiancruz/
http://www.flickr.com/photos/krcla/
http://www.flickr.com/photos/shine3/
Surveys
Usability
Testing
Web
Analytics
http://www.flickr.com/photos/bayasaa/
With thanks to Daniel Eizans
Audience Needs 

+ Business Goals
CONTENT
Channels
Messages
Edit Calendar
Content Templates
CMS Decisions
SEO
Accessibility
Readability
Suitability
How Will 

I Know?
http://www.flickr.com/photos/tm_10001/
Reading Level Tests
http://www.readability-score.com/
I am going to the store
today.
Store the going today I am to.
When you feel chest pains, you need
urgent medical attention. Please don't
wait to see if you feel better, or
postpone going to the physician
because you don't want to be a bother.
Your physician would much rather
check you out and send you home with
a diagnosis of heartburn than have you
sit at home and die of a heart attack.
What to do if you feel chest pains:
Get urgent medical attention.
Don't wait to see if you feel better,
or put off going to the doctor. Your
health is important to your doctor.
Your doctor is the best person to
see what is wrong.
Your life could be at stake!
What to do if you feel chest pains:
Get urgent medical attention. Don't wait to
see if you feel better, or put off going to the
hospital.Your health is important to your
physician.Your physician is the best person to
see what is wrong.Your life could be at stake!
http://contentsmagazine.com/articles/

the-audience-you-didn%E2%80%99t-know-you-had/
http://plainlanguage.gov
http://centerforplainlanguage.org
A Fisherman’s Paradise
Flaming Gorge National Recreation Area is the
perfect getaway for all types of vacationers—
especially fishermen
Enclosed by bright red __________ walls and
situated amidst __________ rolling hills of Ashley
__________ Forest lies Flaming Gorge
__________ —one of the best __________ fishing
destinations in the __________ .
canyon
the
National
Lake trout
country
USABILITY
AND A/B
TESTING
http://alistapart.com/

article/testing-content
http://www.flickr.com/photos/ben_grey/
Everyone
talks to customers
Personas are
part of the team
WWMGD?
http://www.flickr.com/photos/8906966@N02/
http://www.flickr.com/photos/ell-r-brown/
@lauracreekmore
http://slideshare.net/lauracreekmore

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