A new customer service division has been established with a diverse team of over 75 employees from various countries. The division is managing American clients' loan repayment. The document discusses how cultural differences can impact communication and team management. It emphasizes that culture influences behaviors, values, and communication styles. Individualist and collectivist cultures are contrasted, showing how they prioritize individual goals versus group harmony. Personal worldviews and perceptions of communication control are also discussed as shaping interactions. Effective management requires understanding these cultural factors.