UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies.
UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support.
Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.
Eszter Debreczeni: The Future of Work and the Augmented Enterprise: How to pr...Edunomica
Eszter Debreczeni: The Future of Work and the Augmented Enterprise: How to prepare together to thrive in the age of Artificial Intelligence?
People Analytics Conference 2022 Winter
Website: https://pacamp.org
Youtube: https://www.youtube.com/channel/UCeHtPZ_ZLZ-nHFMUCXY81RQ
FB: https://www.facebook.com/pacamporg
1) The document discusses AI trends like the democratization of AI and how AI can provide deeper insights from data in real-time. It also discusses generative AI becoming more common and the need for responsible practices with AI.
2) The speaker discusses applications of generative AI and how it can be used for customer operations, marketing, software engineering, and research. Generative AI infrastructure needs are also reviewed including training, fine-tuning, and inference stages.
3) Supermicro's experience and strategies in AI are presented, including being a leading supplier for large language models in the cloud. Their portfolio of GPU-optimized systems and rack integration services are discussed.
This document discusses using AI for innovation and idea generation. It summarizes several studies that compare human and AI performance on divergent thinking and business idea generation tasks. The studies found that while AI can generate useful ideas, humans tend to be more innovative. The document also discusses how AI can be used as innovation tools to explore problems and generate solutions, but that overreliance on AI risks deskilling humans. It emphasizes that human expertise is still needed to effectively use AI for creativity.
This presentation presents an overview of the challenges and opportunities of generative artificial intelligence in Web3. It includes a brief research history of generative AI as well as some of its immediate applications in Web3.
The document discusses Accenture's sustainability goals and the role of its Geographic Services team in achieving them. It outlines Accenture's three environmental sustainability goals of achieving net-zero emissions, moving to zero waste, and planning for water risk. The Geographic Services team plays a vital role in powering sustainable innovation and providing the rigor needed to meet Accenture's science-based environmental targets through business infrastructure and support solutions that complement local needs. Examples are given of initiatives having impact, such as reducing emissions from travel and optimizing green IT practices.
Gen AI Cognizant & AWS event presentation_12 Oct.pdfPhilipBasford
This document provides an overview of generative AI capabilities and architectures on AWS. It discusses the evolution of generative AI and some of its potential uses including generative search, smart data analytics assistance, text summarization, personalization, simulation, and automating routine tasks. It outlines several generative AI architectures available on AWS including Stable Diffusion, Claude, Jurassic-2z, Titan, Command & Embed, and models available through Hugging Face. The document discusses Amazon SageMaker and Amazon Bedrock as flagship services for foundational models on AWS. It also presents the Enterprise Knowledge Navigator solution for advanced question answering, retrieval-augmented generation, security, and interacting with data lakes. The document concludes with two case studies
Shape business strategy through software at the Accenture Liquid Application Studio. Rapidly prototype and deliver software to reach customers and enter new markets. Our studio develops a wide range of custom applications using cloud infrastructure and platforms, rapid application development principles such as Agile and DevOps, Intelligent Automation, lightweight frameworks and plug-and-play, microservice-based architectures.
Consulting toolkit saying it with chartschrisdoran
The document provides guidance on effectively communicating recommendations through charts. It discusses crafting clear messages, illustrating the message, simplifying charts by eliminating visual noise, and making charts engaging. Charts are seen as a key medium for professional business communication.
Eszter Debreczeni: The Future of Work and the Augmented Enterprise: How to pr...Edunomica
Eszter Debreczeni: The Future of Work and the Augmented Enterprise: How to prepare together to thrive in the age of Artificial Intelligence?
People Analytics Conference 2022 Winter
Website: https://pacamp.org
Youtube: https://www.youtube.com/channel/UCeHtPZ_ZLZ-nHFMUCXY81RQ
FB: https://www.facebook.com/pacamporg
1) The document discusses AI trends like the democratization of AI and how AI can provide deeper insights from data in real-time. It also discusses generative AI becoming more common and the need for responsible practices with AI.
2) The speaker discusses applications of generative AI and how it can be used for customer operations, marketing, software engineering, and research. Generative AI infrastructure needs are also reviewed including training, fine-tuning, and inference stages.
3) Supermicro's experience and strategies in AI are presented, including being a leading supplier for large language models in the cloud. Their portfolio of GPU-optimized systems and rack integration services are discussed.
This document discusses using AI for innovation and idea generation. It summarizes several studies that compare human and AI performance on divergent thinking and business idea generation tasks. The studies found that while AI can generate useful ideas, humans tend to be more innovative. The document also discusses how AI can be used as innovation tools to explore problems and generate solutions, but that overreliance on AI risks deskilling humans. It emphasizes that human expertise is still needed to effectively use AI for creativity.
This presentation presents an overview of the challenges and opportunities of generative artificial intelligence in Web3. It includes a brief research history of generative AI as well as some of its immediate applications in Web3.
The document discusses Accenture's sustainability goals and the role of its Geographic Services team in achieving them. It outlines Accenture's three environmental sustainability goals of achieving net-zero emissions, moving to zero waste, and planning for water risk. The Geographic Services team plays a vital role in powering sustainable innovation and providing the rigor needed to meet Accenture's science-based environmental targets through business infrastructure and support solutions that complement local needs. Examples are given of initiatives having impact, such as reducing emissions from travel and optimizing green IT practices.
Gen AI Cognizant & AWS event presentation_12 Oct.pdfPhilipBasford
This document provides an overview of generative AI capabilities and architectures on AWS. It discusses the evolution of generative AI and some of its potential uses including generative search, smart data analytics assistance, text summarization, personalization, simulation, and automating routine tasks. It outlines several generative AI architectures available on AWS including Stable Diffusion, Claude, Jurassic-2z, Titan, Command & Embed, and models available through Hugging Face. The document discusses Amazon SageMaker and Amazon Bedrock as flagship services for foundational models on AWS. It also presents the Enterprise Knowledge Navigator solution for advanced question answering, retrieval-augmented generation, security, and interacting with data lakes. The document concludes with two case studies
Shape business strategy through software at the Accenture Liquid Application Studio. Rapidly prototype and deliver software to reach customers and enter new markets. Our studio develops a wide range of custom applications using cloud infrastructure and platforms, rapid application development principles such as Agile and DevOps, Intelligent Automation, lightweight frameworks and plug-and-play, microservice-based architectures.
Consulting toolkit saying it with chartschrisdoran
The document provides guidance on effectively communicating recommendations through charts. It discusses crafting clear messages, illustrating the message, simplifying charts by eliminating visual noise, and making charts engaging. Charts are seen as a key medium for professional business communication.
The document provides strategies for organizations to successfully adopt AI technologies and foster a culture of innovation. It discusses overcoming employees' fears of AI through hands-on demonstrations and training early adopters. It also recommends using language that emphasizes AI augmenting rather than replacing humans, sharing success stories, and allowing teams time for creative work separate from AI-assisted tasks. The document advocates a dual-track learning approach to develop both AI skills and innovative thinking.
The Industrialist: Trends & Innovations - Apr 2022accenture
Siemens and Nexii have unveiled the VersiCharge XL, a modular and scalable electric vehicle charging concept that can transform parking lots and buildings into above-ground EV fueling stations. Airbus, GE, and Safran are co-developing a hydrogen-fueled aircraft engine with plans to ground and flight test a direct combustion engine using liquid hydrogen by 2035. Wärtsilä and Grimaldi have launched a new system to capture microplastics from ocean water before scrubber wash-water is returned to the sea.
The document discusses how companies can adopt an "unplanned analytics" approach using the FASTT methodology to drive organizational transformation. It notes that 52% of Fortune 500 companies from 2000 are no longer around, and only 5% of companies are proactively adjusting to digital disruption. The FASTT methodology involves finding opportunities, analyzing data to determine root causes, solving issues, tracking fixes, and transforming organizational culture to be more data-driven. High-performing companies focus on insights to action, invest more in analytics, and see 90%+ satisfaction from analytics contributions compared to 39% for low performers.
This document discusses leading digital transformation through human-centered design and AI. It outlines four elements of innovation: explore, encourage, empower, and establish. Leaders must champion AI initiatives, secure resources, and align AI with business objectives. Integrating human-centered design ensures technology meets user needs. Cross-disciplinary teams with diverse skills and perspectives foster innovation through different stages. Metrics are used to measure the impact and success of digital transformation initiatives through increased efficiency, effectiveness, engagement, and innovation.
The State of Global AI Adoption in 2023InData Labs
In our inaugural report, 2023 State of AI, we examine trends in AI adoption across industries, the current state of the market, and technologies that shape the field.
The goal of this report is to help company leaders and executives get a better handle on the AI landscape and the opportunities it brings for the business.
2023 State of AI report will help you to answer questions such as:
-How are organizations applying artificial intelligence in the real world in 2023?
-What industries are leading in terms of AI maturity?
-How has generative AI impacted businesses?
-How can organizations prepare for AI transformation?
Download your free copy now and adopt the key technologies to improve your business.
The best digital transformation frameworks in 2020run_frictionless
The document discusses digital transformation frameworks from various consulting firms like Accenture, Deloitte, PwC, Cognizant, EY, McKinsey, KPMG, Gartner, MIT, and Capgemini. It also discusses run_frictionless, a startup consultancy that helps companies achieve predictable sales using their own 4Qs framework. The document provides brief descriptions and links to learn more about each firm's digital transformation approaches.
EON Reality Knowledge Metaverse Program (EKM Program)Senthilkumar R
By bringing the knowledge metaverse to life, EON Reality will merge the physical, virtual, and augmented reality worlds to reshape the way people everywhere experience their realities. Physical objects and spaces will be complete with informational annotations, activities, and other enhanced knowledge points, while users in virtual reality will be able to digitally teleport themselves into real-life settings around the world.
The numbers tell the story: 84% of C-suite executives believe they must leverage artificial intelligence (AI) to achieve their growth objectives, yet 76% report they struggle with how to scale. With the stakes higher than ever, what can we learn from companies that are successfully scaling AI, achieving nearly 3X the return on investments and an average 32% premium on key financial valuation metrics?
To answer that question, Accenture conducted a landmark global study involving 1,500 C-suite executives from organizations across 16 industries. The aim: Help companies progress on their AI journey, from one-off AI experimentation to gaining a robust organization-wide capability that acts as a source of competitive agility and growth.
Read the full report:
http://www.accenture.com/AI-Built-to-Scale-Slideshare
Technology Vision 2022: Communications Industry | Accentureaccenture
Accenture's Technology Vision 2022 for the Communications industry details the key building blocks of the Metaverse Continuum that every CSP needs to know. accntu.re/3l8fmT8
The document provides instructions for using AI to solve business problems by identifying root causes, creating processes to address them, writing protocols to streamline steps, inputting the protocols into a tool like ChatGPT, using the outputs, and finding experts in related principles. It includes examples of how the method has been used to create products like playbooks, book summaries, books, standard operating procedures, customer profiles, growth language guides, and blue ocean strategies. The document advocates compressing steps with AI to create valuable outputs in less time.
This document discusses the digital transformation of high-tech industries. It notes that profit and market value are migrating away from hardware and components towards internet platforms. It identifies trends like artificial intelligence, internet of things, cloud computing and edge processing driving changes. Few product companies have fully transformed, with internet platform companies outpacing spending on research and development. The document outlines a framework for companies to transform their core business while growing new business models in areas like connected products, living products and services, and ecosystem platforms. It emphasizes the need for digital talent and factories to drive transformation.
This document provides a list of AI tools and their applications with URLs. It discusses using AI to optimize supply chain operations, detect fraud, enable predictive maintenance, and power recommendation engines. It also promotes ChatGPT for content creation and Grammarly for writing assistance. Other mentioned tools include Otter.ai for transcription, ChatBridge for sorting zoom chats, and Pictory.ai for creating scripts.
Artificial intelligence is advancing rapidly and transforming our world. The document discusses upcoming events focused on intergenerational collaboration and building awareness of ethical AI issues among youth. A new report on building AI awareness in youth will be released on November 3rd.
Leveraging Generative AI & Best practicesDianaGray10
In this event we will cover:
- What is Generative AI and how it is being for future of work.
- Best practices for developing and deploying generative AI based models in productions.
- Future of Generative AI, how generative AI is expected to evolve in the coming years.
Generative AI Use-cases for Enterprise - First SessionGene Leybzon
In this presentation, we will delve into the exciting applications of Generative AI across various business domains. Leveraging the capabilities of artificial intelligence and machine learning, Generative AI allows for dynamic, context-aware user interfaces that adapt in real-time to provide personalized user experiences. We will explore how this transformative technology can streamline design processes, facilitate user engagement, and open the doors to new forms of interactivity.
Digital transformation in the manufacturing industryBenji Harrison
The document discusses how digital transformation through technologies like Industry 4.0, IoT, big data, VR/AR, and artificial intelligence can benefit manufacturers. Industry 4.0 uses advanced technologies like smart sensors to increase visibility, minimize costs, and speed up production. IoT networks connect intelligent devices to gather and analyze data for cost control, efficiency, and innovation. Big data and advanced analytics provide insights from historical data to optimize processes. VR/AR technologies improve product design and help workers perform tasks faster and more accurately. Artificial intelligence and analytics help integrate systems for greater speed and scale.
This document promotes the AskAlexAI method for leveraging AI to automate repetitive tasks in a business. It claims that AI automation can recover 10+ hours per week and increase profits. It encourages the reader to identify repetitive tasks done on the computer that could be automated, such as data entry, and to have an AI assistant complete the task to gain back time. The document advertises that AI assistants can be obtained for $1 to automate any workflow without coding skills through the AskAlexAI website.
UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies.
UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support.
Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.
UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies.
UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support.
Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.
The document provides strategies for organizations to successfully adopt AI technologies and foster a culture of innovation. It discusses overcoming employees' fears of AI through hands-on demonstrations and training early adopters. It also recommends using language that emphasizes AI augmenting rather than replacing humans, sharing success stories, and allowing teams time for creative work separate from AI-assisted tasks. The document advocates a dual-track learning approach to develop both AI skills and innovative thinking.
The Industrialist: Trends & Innovations - Apr 2022accenture
Siemens and Nexii have unveiled the VersiCharge XL, a modular and scalable electric vehicle charging concept that can transform parking lots and buildings into above-ground EV fueling stations. Airbus, GE, and Safran are co-developing a hydrogen-fueled aircraft engine with plans to ground and flight test a direct combustion engine using liquid hydrogen by 2035. Wärtsilä and Grimaldi have launched a new system to capture microplastics from ocean water before scrubber wash-water is returned to the sea.
The document discusses how companies can adopt an "unplanned analytics" approach using the FASTT methodology to drive organizational transformation. It notes that 52% of Fortune 500 companies from 2000 are no longer around, and only 5% of companies are proactively adjusting to digital disruption. The FASTT methodology involves finding opportunities, analyzing data to determine root causes, solving issues, tracking fixes, and transforming organizational culture to be more data-driven. High-performing companies focus on insights to action, invest more in analytics, and see 90%+ satisfaction from analytics contributions compared to 39% for low performers.
This document discusses leading digital transformation through human-centered design and AI. It outlines four elements of innovation: explore, encourage, empower, and establish. Leaders must champion AI initiatives, secure resources, and align AI with business objectives. Integrating human-centered design ensures technology meets user needs. Cross-disciplinary teams with diverse skills and perspectives foster innovation through different stages. Metrics are used to measure the impact and success of digital transformation initiatives through increased efficiency, effectiveness, engagement, and innovation.
The State of Global AI Adoption in 2023InData Labs
In our inaugural report, 2023 State of AI, we examine trends in AI adoption across industries, the current state of the market, and technologies that shape the field.
The goal of this report is to help company leaders and executives get a better handle on the AI landscape and the opportunities it brings for the business.
2023 State of AI report will help you to answer questions such as:
-How are organizations applying artificial intelligence in the real world in 2023?
-What industries are leading in terms of AI maturity?
-How has generative AI impacted businesses?
-How can organizations prepare for AI transformation?
Download your free copy now and adopt the key technologies to improve your business.
The best digital transformation frameworks in 2020run_frictionless
The document discusses digital transformation frameworks from various consulting firms like Accenture, Deloitte, PwC, Cognizant, EY, McKinsey, KPMG, Gartner, MIT, and Capgemini. It also discusses run_frictionless, a startup consultancy that helps companies achieve predictable sales using their own 4Qs framework. The document provides brief descriptions and links to learn more about each firm's digital transformation approaches.
EON Reality Knowledge Metaverse Program (EKM Program)Senthilkumar R
By bringing the knowledge metaverse to life, EON Reality will merge the physical, virtual, and augmented reality worlds to reshape the way people everywhere experience their realities. Physical objects and spaces will be complete with informational annotations, activities, and other enhanced knowledge points, while users in virtual reality will be able to digitally teleport themselves into real-life settings around the world.
The numbers tell the story: 84% of C-suite executives believe they must leverage artificial intelligence (AI) to achieve their growth objectives, yet 76% report they struggle with how to scale. With the stakes higher than ever, what can we learn from companies that are successfully scaling AI, achieving nearly 3X the return on investments and an average 32% premium on key financial valuation metrics?
To answer that question, Accenture conducted a landmark global study involving 1,500 C-suite executives from organizations across 16 industries. The aim: Help companies progress on their AI journey, from one-off AI experimentation to gaining a robust organization-wide capability that acts as a source of competitive agility and growth.
Read the full report:
http://www.accenture.com/AI-Built-to-Scale-Slideshare
Technology Vision 2022: Communications Industry | Accentureaccenture
Accenture's Technology Vision 2022 for the Communications industry details the key building blocks of the Metaverse Continuum that every CSP needs to know. accntu.re/3l8fmT8
The document provides instructions for using AI to solve business problems by identifying root causes, creating processes to address them, writing protocols to streamline steps, inputting the protocols into a tool like ChatGPT, using the outputs, and finding experts in related principles. It includes examples of how the method has been used to create products like playbooks, book summaries, books, standard operating procedures, customer profiles, growth language guides, and blue ocean strategies. The document advocates compressing steps with AI to create valuable outputs in less time.
This document discusses the digital transformation of high-tech industries. It notes that profit and market value are migrating away from hardware and components towards internet platforms. It identifies trends like artificial intelligence, internet of things, cloud computing and edge processing driving changes. Few product companies have fully transformed, with internet platform companies outpacing spending on research and development. The document outlines a framework for companies to transform their core business while growing new business models in areas like connected products, living products and services, and ecosystem platforms. It emphasizes the need for digital talent and factories to drive transformation.
This document provides a list of AI tools and their applications with URLs. It discusses using AI to optimize supply chain operations, detect fraud, enable predictive maintenance, and power recommendation engines. It also promotes ChatGPT for content creation and Grammarly for writing assistance. Other mentioned tools include Otter.ai for transcription, ChatBridge for sorting zoom chats, and Pictory.ai for creating scripts.
Artificial intelligence is advancing rapidly and transforming our world. The document discusses upcoming events focused on intergenerational collaboration and building awareness of ethical AI issues among youth. A new report on building AI awareness in youth will be released on November 3rd.
Leveraging Generative AI & Best practicesDianaGray10
In this event we will cover:
- What is Generative AI and how it is being for future of work.
- Best practices for developing and deploying generative AI based models in productions.
- Future of Generative AI, how generative AI is expected to evolve in the coming years.
Generative AI Use-cases for Enterprise - First SessionGene Leybzon
In this presentation, we will delve into the exciting applications of Generative AI across various business domains. Leveraging the capabilities of artificial intelligence and machine learning, Generative AI allows for dynamic, context-aware user interfaces that adapt in real-time to provide personalized user experiences. We will explore how this transformative technology can streamline design processes, facilitate user engagement, and open the doors to new forms of interactivity.
Digital transformation in the manufacturing industryBenji Harrison
The document discusses how digital transformation through technologies like Industry 4.0, IoT, big data, VR/AR, and artificial intelligence can benefit manufacturers. Industry 4.0 uses advanced technologies like smart sensors to increase visibility, minimize costs, and speed up production. IoT networks connect intelligent devices to gather and analyze data for cost control, efficiency, and innovation. Big data and advanced analytics provide insights from historical data to optimize processes. VR/AR technologies improve product design and help workers perform tasks faster and more accurately. Artificial intelligence and analytics help integrate systems for greater speed and scale.
This document promotes the AskAlexAI method for leveraging AI to automate repetitive tasks in a business. It claims that AI automation can recover 10+ hours per week and increase profits. It encourages the reader to identify repetitive tasks done on the computer that could be automated, such as data entry, and to have an AI assistant complete the task to gain back time. The document advertises that AI assistants can be obtained for $1 to automate any workflow without coding skills through the AskAlexAI website.
UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies.
UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support.
Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.
UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies.
UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support.
Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.
UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies.
UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support.
Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.
Executive summary outlining the benefits of ARMnet Financial Product Management Solution for origination and servicing in the lending, mortgage and wealth management space.
ARMnet Financial Product Management Solution is a client centric software solution. Designed in a Service Oriented Architecture this application can support any type of Loan, Lease, Mortgage or Wealth Management Product Requirement. Using one SQL database we can easily support the product through it\'s entire Origination, Servicing and Discharge Life Cycle.
Five Essential Benefits Driving UC Adoption by SMBsDigium
The document discusses 5 key benefits of adopting a Unified Communications (UC) solution for small and medium sized businesses (SMBs). These include: 1) Doing more with less by having an easily managed solution, 2) Incorporating mobility to connect remote workers, 3) Achieving substantial savings on operating costs, 4) Providing significant improvements to customer service capabilities, and 5) Moving beyond basic functionality as the business grows. The document provides examples and considerations for SMBs evaluating UC solutions.
Customer centric digital platform for utilities: Process to valueCapgemini
New digital technologies like smart metering and smart
homes, together with the rise of mobile connectivity and
social media, are playing a major role in transforming
how utilities and customers interact
Technology Review | In Focus: Next Generation Service ManagementComarch
Published twice a year, Comarch Technology Review (Telecom Edition) provides expert commentary and analysis on current trends shaping the telecommunications market, as well as insight on how to solve problems most commonly faced by telecom operators
Delivering Transformation by creating the right Internal UtilitiesInfosys BPM
The document discusses the creation of internal utilities by financial institutions to improve efficiency. It explains that internal utilities centralize functions across business lines to reduce costs through standardization and scale. Key benefits include lower operational risk, improved regulatory compliance, and allowing staff to focus on core activities versus utility functions. Challenges in setting up utilities include complex existing systems, lack of automation, inability to scale capacity, and pressure to reduce costs. Internal utilities are becoming more common as financial institutions seek process efficiencies.
Time, ease of operations and costs influence business in today's world, and the financial services industry is no exception. Customers in the financial services industry are mature, savvy and technologically better equipped than customers of most other industries. Whether it is the baby boomers, Gen X or Gen Y, the proliferation of the Internet has increased the level of technological awareness and customer expectations. Financial services companies are now embracing multichannel integration (MCI) as a key initiative to acquire, retain and service their customers.
Digital transformation through integrationCetrixSaudi
The business world is undergoing a revolution. With the proliferation of technology across our lives and work, industries around the world are realising that the tried and trusted methods that have kept them moving forward might no longer suffice. Consumers today are connected, informed, and unprecedentedly technologically savvy, and as a result, the companies they deal with are expected to be the same.
The document promotes a cloud-based business application platform called E-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed from any internet-connected device through a web browser. Key benefits highlighted include lower IT costs of up to 80% compared to traditional on-premise software, as well as real-time access to business information anywhere and anytime. The platform aims to help businesses improve productivity, automation, and competitiveness.
The document promotes a cloud-based business application platform called e-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed through a web browser from anywhere. The platform aims to help businesses improve productivity, access real-time information, and gain a competitive advantage through automation and integration of business transactions and customer data.
This document discusses how secure, flexible, and cost-effective IT solutions from SunGard Availability Services can help financial services firms maintain continuous availability of systems and data. SunGard offers infrastructure as a service (IaaS) from its highly scalable cloud environment. Their managed recovery program also takes responsibility for customers' testing and recovery processes. Overall, SunGard has over 30 years of experience managing complex IT environments for financial services companies.
Pivotal Upgrade Services can help organizations successfully upgrade their platform, access methods, and applications. The benefits include accelerating implementation timelines and costs, reducing risks, and managing complexity. Pivotal Upgrade Services draws on tools, methodologies, and expertise to deliver a predictable and low-risk upgrade that protects existing customizations. Considerations for a successful upgrade include identifying customizations, integrating systems, assessing performance demands, understanding data models and architectures, determining integration efforts, and preparing users.
The document discusses enterprise reporting solutions from Actuate for the financial services industry. It describes how Actuate helps financial firms gain competitive advantages through innovative client reporting, risk management, and performance management. It also lists Actuate products that deliver interactive reports, dashboards, and analytics to help firms attract customers, improve operations, and comply with regulations.
Rubikon is a next-generation core banking technology platform that addresses three main business challenges for banks: new revenue streams, greater operational efficiency, and lower total cost of ownership. It provides integrated multi-channel management, workflow, business intelligence, development environment, and modern architecture. These attributes translate to benefits like new products, innovation, efficiency, risk management, and lower costs. Rubikon covers a full range of core banking functionality that can be implemented modularly.
Cloud computing technologies can help electronics companies improve efficiency, reduce costs, and enable new capabilities. Through cloud integration, companies can achieve operational efficiencies of scale, capture global market opportunities faster, and respond quickly to changes. Cloud computing also allows for enhanced systems, application, and data integration across direct sales channels. This improves customer experience and strengthens brands. Additionally, cloud computing improves operational efficiency by enabling collaboration and advanced analytics. It also enables collaborative product development through integrated information and applications. Finally, cloud computing can help electronics companies take advantage of opportunities in enabling smarter home technologies.
ServicePilot ISM Enterprise Datasheet [EN]ServicePilot
ISM Enterprise is an integrated service management platform that provides unified performance, availability, and service level management across networks, servers, applications, databases, and more. It simplifies infrastructure management and reduces costs. Key benefits include ensuring optimal infrastructure performance to support business needs, simplifying management through an easy-to-use interface, and providing reporting for service level agreements and capacity planning. The solution supports hundreds of technologies out-of-the-box and can scale from 150 to hundreds of thousands of devices.
Transforming the Public Sector Affordably in the CloudCapgemini
Case management, provided “as a Service,” is the answer to many current challenges for the public sector.
Political, economic and societal changes mean that public sector organizations must become extremely agile, effective and efficient. This necessitates a new level of flexible,
responsive IT capabilities. Advanced case management, delivered as a managed service, overcomes today’s resource constraints to put these capabilities within reach.
3. 1
UMAX - The utility solution
Certified by Microsoft, delivering smart flexibility
UMAX is the answer for UMAX combines optimum parties (such as metering
utilities looking for a powerful flexibility with proven companies, external 3rd parties,
and agile business solution. functionality and standardly etc) UMAX ensures utilities full
This integrated, standardized, integrates level 3 utility support.
out-of-the-box system was processes. From the process
designed, built and certified of connecting new retail and Moreover, this business
for Microsoft Dynamics AX, business customers, through solution helps utilities to stay
using established utility to the process of collecting in control of the consecutive
industry frameworks and the amounts due and stages in the different value
proven methodologies. interacting with other market chains.
COMMERCIAL
VALUE CHAIN
MARKET SELL SERVE & MANAGE BILL COLLECT
VALUE CHAIN
PHYSICAL &
METERING
CONNECT OPERATE MAINTAIN
VALUE CHAIN
SUPPORTING
CONTROL & RISK ENTERPRISE
MANAGEMENT MANAGEMENT
4. 2
UMAX stands for and guarantees
• Maximized customer revenues
• Reduced time & effort spent
• Processes built on customer value
• Optimized operational margins
• Higher productivity via integration
• An organization in control
5. 3
Times of transformation
Requiring agility and flexibility from integrated utilities
These are challenging times Customers call for a closer
for integrated utilities. Besides relationship with their utility
ensuring a secure and reliable provider. All this will certainly
energy supply at the lowest necessitate substantial invest-
cost, integrated utilities need ments and change, during
to keep up with the constant economic downturn times
stream of regulatory transfor- in which energy prices and
mations and economic service costs must be kept to
uncertainties. a minimum.
In recent years, many utility Customer processes and
markets have been extensively grid-related processes
deregulated. However, certain are inseparably linked to
markets are still being one another. The proper
serviced through ‘integrated functioning of the entire utility
utilities’ combining various value chain from generation
market roles or combining all over individual connection
‘traditional’ utility activities points to the collection of the
and processes in one utility invoiced amounts due, must
company. be guaranteed at all times.
At the same time, integrated The role of an integrated utility
utilities have to prepare for is complex and includes many
important changes in the processes that are flawlessly
industry. The existing infra- supported by UMAX. Even
structure needs upgrading in when switching from a
order to allow the rollout of regulated to a deregulated
e.g. smart meters, to facilitate market situation, UMAX will
decentralized production and be able to easily support the
to accommodate all future (former) integrated utility in its
development needs. new market role.
6. 4
“UMAX has improved the
efficiency of our customer
services as all information is
contained in one system”
Maurice Roovers - Intergas
Customer service manager
7. 5
UMAX for integrated utilities
Guaranteeing your future success
UMAX grew out of the idea to and interact with B2C and Market
deliver an innovative, flexible, B2B target groups during the Acquiring new retail &
B2B customer
future-proof and affordable ‘moments of truth’, such as
business solution that fully a customer move or a grid Sell
Support all stages in
supports the customer extension… the selling process
relations management
Serve & Manage
and physical value chain Moreover, the integrated Interact with customer
requests
optimisation of integrated crm, project & warehouse
utilities. Moreover, UMAX was management, billing & Bill
Forecast, simulate &
created to streamline the collect modules have been invoice consumptions
core customer/grid-related conveniently tailored to
Collect
business processes, to lower meet all the requirements Manage payments
the cost-to-serve and to reduce of integrated utilities & amounts due
the overall cost of ownership of active in the utility sector. Connect
the IT landscape. Additionally, UMAX Link connections
& network
seamlessly communicates
The perfect solution for with 3rd party systems such Operate
integrated utilities as sub-contractors, GIS or Manage the network
credit agencies and/or other
UMAX has proven itself as the organizations…. Maintain
Service the network
perfect solution for managing
various sequences of
customer-related and physical
processes taking place in “UMAX enabled us to reduce
virtually all integrated utilities.
overall costs by 50%”
An additional advantage is that
the system has been designed Jan Hammenecker - VMW
to effectively manage the large Manager business systems & communications
variety of tasks, campaigns and
channels used to communicate
8. 6
Staying in control of your company
The UMAX control framework
Being in control is one thing… The UMAX control The performance indicators
staying in control another. framework (UCF) provides can be translated throughout
For integrated utilities, it is your key employees with the organization in a
important to keep operational actual and real-time transparent and uniform
margins as optimal as information on the status of manner, through role-tailored
possible. To do so, you need key performance indicators dashboards. By doing so,
to have a clear organizational (KPI’s): managers can focus on
structure, transparent ‘what really matters’ and can
processes & roles and data • Sales indicators: measure performance at all
that is secured… It is equally volume sold, number of times based on real-time and
important to gain insight in contract renewals… correct actuals.
the fluctuating path of the • Operational indicators:
actuals and to know what’s status of processes,
going on at every level of the workload, open cases…
organization at all times, in • Financial indicators:
order to react as quickly as operational margins, cash
possible when necessary. flow position…
“The energy sector is a risk
business, and thanks to UMAX,
we are in control”
Jeroen van Daal – Delta
Sales Director
9. 7
Managing clients through customer value
Maximize customer contribution margin & reduce costs
Next to managing your competently and effectively. Mobile workforce
assets and guaranteeing the UMAX’s integrated principles management
proper functioning of the for lean management and
entire distribution network straight through processing To increase productivity,
as well as all the individual give utilities the necessary UMAX also offers a mobile
connecting points… you need tools to focus on efficiency. workforce management
to respond quickly & foremost module, informing teams in
efficiently to a constant These integrated principles the field - through various
stream of change requests help utilities in: ways of comunication such as
from your residential and • reducing the risk of smartphone, tablet or PDA -
business clients. To support exceptions occurring, about the interventions and
integrated utilities in the • concentrating on the type of works to be executed,
execution of these tasks, exceptions only (in the as well as about all the
UMAX was founded on the event they occur), relevant customer details
methodologies of… • re-orienting people & time such as address, meter
• 6 sigma and lean spent on quickly resolving number,…
management for efficient exceptions,
operational processes • guaranteeing efficient By doing so, this module
• first-time right service operations, enables you to have your
management • organizing workload in a teams work remotely in
• 360° contact circles to transparent way, the field, update their work
offer top quality customer • clearly defining roles and schedule instantly when
service. tasks as well as escalation an intervention has been
paths executed or report back on the
By combining these status and reducing process
methodologies, UMAX … all this to limit overall cost throughput times greatly.
enables integrated utilities of servicing and operational
to operate efficiently and costs to a maximum and to
keep ‘cost-to-serve’ under safeguard the operational
control while all customer margins for integrated
interactions are handled utilities.
10. 8
UMAX - built on Microsoft Dynamics AX
A leader of industry platform
UMAX is the solution for ers people to anticipate and
utilities built on the Microsoft embrace change so that the
Dynamics AX 2012 platform, business can thrive. The solu-
which is part of Microsoft’s tion features an intuitive and
top-of-the-line easy-to-use, easy to learn & use Microsoft
integrated and adaptable Office-like user interface and
ERP applications that enable role-tailored dashboards.
business decision-makers
to quickly respond to market Microsoft Dynamics AX is
shifts, take advantage of also a scalable solution that
new trends, increase their can grow as your business
competitive edge and drive expands. Furthermore,
business success. through its layered
Built on Microsoft
structure, MS Dynamics
Dynamics AX, UMAX
AX is a proven solution for AX offers flexibility and
guarantees these
large organizations. Within faster implementations for
advantages:
these organizations it empow- upgrades and updates.
• Flexible and modular
solution
• Low maintenance
costs
• Scalable application
• Future-proof solution
• Quick adoption ratio
• Low total cost of
ownership
11. 9
Certified by Microsoft
A proven, robust and trustworthy solution
UMAX is a solution certified UMAX is a proven, robust
for MS Dynamics AX, meaning and trustworthy solution for
it has passed Microsoft’s most utilities and a guarantee for
stringent tests - performed future success. All these
by Lionbridge and VeriTest, elements taken together
independent software make UMAX the best solution
testing agencies - and meets for utilities currently available
Microsoft’s highest standards. on the market.
This label assures that
Leveraging on Microsoft technologies
Communicate with other applications within your IT landscape
and external third party systems guaranteeing the consistent
flow of data within UMAX, your business and the market.
UMAX seamlessly integrates with Microsoft Office, offering
common tools for document output, bulk upload of data and
communicating with internal and external clients.
Through Visual Studio, utilities can extend the UMAX
solution with extra modules, tailor-made add-ons or offer web
services to their customers, guaranteeing flexibility.
Through SQL, data is stored in a secure and consistent manner,
offering instant reporting and clear-cut business intelligence,
enabling utilities to be and stay in control of their business.
The cloud solution from Microsoft empowering utilities to
store ‘big data’ & to source extra processing power for heavy
processes such as: smart meter data and real time billing.
12. 10
Delta multi-utility company
Managing 3 commodities in one solution
Profile Solution
Not only does Delta supply Delta chose to collaborate
energy and infrastructure with Itineris, which supplies
services, it also supplies companies active in the utility
environmental and digital industry with IT solutions. “System users
services such as waste Itineris’ UMAX solution is
processing, Internet, based on Microsoft Dynamics can plan their
telephony, radio and TV. AX. The Delta employees in work more
In Zeeland, its home the sales department are now
base, a large proportion supported in all their tasks by efficiently
of households use Delta’s the new system. and customer
products and services. The
company employs over 3000 Advantages follow-up is
professionals. • Faster & more efficient improved”
working
Challenge • Correct information Jeroen van Daal - Delta
Since the liberalization of • Greater transparency Sales director energy
the Dutch energy market • Automatic reporting
energy suppliers have had • Better planning at
to work in a more flexible business level
and professional way and, • Better customer follow-up
above all, in a more customer • Stronger competitive
oriented way. The energy position
sales department of Delta • Flexible evolution with the
used to work with all kinds market
of different systems for • Fewer risks for the
following up sales, invoicing company
and customer management.
So they looked for a more
streamlined system.
13. 11
What other customers have to say
UMAX, a proven solution supporting all utilities
Jeroen van Daal Koen Meersschaert Jeroen Bode
Delta multi-utility company AWW Eneco The Netherlands
“Thanks to UMAX we evolved “This software package was “UMAX has allowed us to
from the management of praised for its flexibility in a achieve three targets at once:
premises to the management study and for us this is very reduce the time to market by
of customers. We can offer important… In particular, developing new products very
them advice and help them to in order to keep up with the flexibly, cut the cost-to-serve
save energy. Moreover, now it numerous legal amendments and, gain a better insight into
is easy for us to create reports it’s essential for AWW to opt our sales processes and the
on everything we do. Before, for a real utility solution with a settlement of contracts.”
this was unthinkable.” proven track record.”
“UMAX offers us fast access to data
and efficient first line resolution”
Maurice Roovers - Intergas
Customer service manager
14. 12
Who benefits from the power of UMAX?
Discover why they chose UMAX
Belgium
E.ON A.G. - one of the To turn its promises - as a VMW’s IT infrastructure for
world’s largest power and new entrant on the Belgian customer management was
gas groups – together with retail energy market - into no longer able to support
E.ON IT GmbH recently reality, Eneco Belgium was its rapid evolution, and
chose UMAX and Microsoft looking for an efficient IT the mainframe used was
Dynamics AX 2012 as the solution to support the unwieldy and expensive to
solution to support the future company in managing its maintain. So VMW looked
growth of their business. new business activities for a more flexible and more
They consider it to be a direct and customer base. After a cost-effective system for
and practical alternative to thorough study of the market, automated billing and better
SAP-ISU. Eneco chose UMAX. customer follow-up. After a
public tender, VMW opted for
the UMAX solution for water
companies (over SAP).
15. 13
The Netherlands
The drinking water producer To better answer the needs Eneco wanted to streamline
AWW decided to change to of the deregulated energy its IT systems and the
a process-driven method of market, Intergas wanted to business processes
working in order to improve streamline its administrative built around them, while
its internal operations and business activities. Now, more simultaneously accelerating
services. Integrated IT than ever, costs, efficiency and the development of new
support is an absolute must innovation play an important products and services. The
for achieving this. AWW role. The gas company company wished to adapt
chose to implement UMAX chose UMAX for distribution its systems for e-business
essentially because of the companies. applications to improve
flexibility it offers. customer service and reduce
transaction costs. For that
reason they opted for UMAX.
UMAX, your best guarantee for future success!
• Optimize operational margins via efficient project and
service management
• Manage clients flexibly & efficiently via UMAX’
integrated crm processes
• Manage your performance instantly, through the UMAX
control framework
16. 14
Other UMAX software solutions
Supporting all market roles & commodities
UMAX is available in four
standard configurations. Each
configuration is carefully
tailored to the needs of a
particular role in the utility
market and supports different
commodities. UMAX for UMAX for
Suppliers Integrated
All UMAX solutions are B2B - B2C Utilities
modular and scalable. The
solution grows as your The solution for utility The solution for utilities
business grows. Moreover, suppliers operating in active in a regulated market
the business solution can be a deregulated market, or executing multiple
fully integrated in existing IT supporting all commodities market roles
landscapes.
The solution for utility The solution for companies
companies active in the active in managing the
deregulated and regulated distribution net and grid
water markets related activities
Discover the other UMAX
solutions through
www.umaxsolutions.com,
our brochures or contact
one of our partners. UMAX for UMAX for
Water Distribution
Companies Companies
17. 15
Registered implementation partners
Delivering the power of UMAX to your doorstep!
UMAX is a global, standardized and packaged software
solution for utilities. However, as in any other business,
utilities have to comply with the (local) regulatory, judicial
and fiscal standards and requirements. R E G I S T E R E D PA RT N E R
Consequently, UMAX needs to be loaded with knowledge
of local markets and industries. For that reason, UMAX is
implemented by partners who are familiar with and fully
understand the utility industry in your region or market.
Each of these partners has been thoroughly screened,
selected and trained to deliver you the best services (adapted
to your market & industry) combined with the power of a
standardized, out-of-the-box and proven software solution -
offered by UMAX.
Ideal basis for success:
Find a UMAX registered
• a standardized ‘out-of-the-box’ solution
implementation partner
• built on a ‘leader of industry’ platform
for your region on
• configured to the needs of your utility company
www.umaxsolutions.com
• adapted to the local market and industry standards
18. 16
Your notes on UMAX
Write your ideas down, here!
20. Want to know more about UMAX?
Please contact us.
UMAX is a product of Itineris. Itineris is a 100% utility industry focused,
business and IT application consulting group with offices in Belgium,
The Netherlands and North America.
Itineris offers innovative software solutions built on the Microsoft
Dynamics AX® platform and related IT services for utilities.
Europe North America
ITINERIS (HEADQUARTERS) ITINERIS (USA & Canada)
Xavier De Cocklaan 24 PO Box 680451
9831 Deurle Marietta, GA 30068
Belgium USA
info@umaxsolutions.com info@umaxsolutions.com
ITINERIS (The Netherlands)
Bredaseweg 106a
Other regions
4902 NS Oosterhout Please contact the headquarters,
The Netherlands we will bring you in contact with the
info@umaxsolutions.com most suitable implementer.
Discover more
Web: www.umaxsolutions.com
E-mail: info@umaxsolutions.com
Twitter: umax_solutions
YouTube: umaxsolutions