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Meet Me in
the Metaverse
The continuum of technology and
experience reshaping the Communications
industry
TechnologyVision 2022
#TechVision
TheMetaverseContinuumisaspectrumofdigitally
enhancedworlds,realities,andbusinessmodelspoised
torevolutionizelifeandenterpriseinthenextdecade.
As industries are extending from a solely physical presence to a hybrid, or
fully digital experience, encompassing the consumer and enterprise
business models alike, the role played by Communications Service
Providers (CSPs) has never been more vital.
The four building blocks of theContinuum, captured in this year's
TechnologyVision fromAccenture - WebMe, Programmable World,The
Unreal, and Computing the Impossible - are reimagining what the future
world can be with CSPs as the backbone of global information,
communications infrastructure, and technology services.
Meet Me in the Metaverse
Technology Vision 2022 | accenture.com/tech-vision-communications Copyright © 2022 Accenture. All rights reserved. 2
Technology Vision 2022 | accenture.com/tech-vision-communications
Our Four 2022TechnologyTrends
WebMe
PuttingtheMe in
Metaverse
Programmable
World
OurPlanet,Personalized
The Unreal
MakingSynthetic,
Authentic
Computing
The Impossible
NewMachines,New
Possibilities
The internet is being reimagined on two
fronts: the metaverse and Web3. Together,
these technologies are subverting long-held
assumptions and driving a shift to a more
human-centric internet.
The rise of new technologies are seamlessly
embedding digitalcapabilities into the fabric
of our environments, giving people and
enterprises unprecedented command over
the physical world.
With sophisticated synthetic realness
increasing in our world, trust in technology
and enterprise is at stake. To earn clients’,
consumers’ and partners’ trust, authenticity
should be the compass guiding business
use of unreal technologies.
The next generation of computers will
reshape industries, breaking down the
biggest barriers and constraints that
have defined them until now.
#TechVision
Meet me in the Metaverse
Copyright © 2022 Accenture. All rights reserved. 3
CSPs are placed at the heart of the
MetaverseContinuum.
Technological progress is essential to economic prosperity and development1.
In fact, Communications executives believe that building anticipated
technology advancements into long-term strategic planning is critical to their
business.
Much of 5G technology’s value lies in its potential to create economic value
through new promising use cases such as digitizing towns and cities, wireless
factories, real-time immersive learning experiences, development of new
digital skills and jobs, more affordable and seamless healthcare to name a few.
The GSMA Intelligence predicts $720 billion worth of spending on 5G networks
between 2021-2025 globally2.
CSPs stand to benefit immensely by riding the metaverse wave: the “meta”
can become a formula to obtain income from the 5G networks they are
deploying. But more uniquely for them, the “meta” also presents an
opportunity to play an assertive role in shaping and defining the metaverse
value chain.
of Communications executives
believe the Metaverse is a
significant opportunity for their
company*
%
#TechVision
Technology Vision 2022 Business Executives and
Consumers Survey
Technology Vision 2022 | accenture.com/tech-vision-communications Copyright © 2022 Accenture. All rights reserved. 4
CSPs’ journey with the metaverse:
from enablers to disruptors
ofCommunications executives
agree
that emerging technologies are
enabling their organization to
have a broader and more
ambitious vision.
% The metaverse applies across all aspects of business, from consumer to worker
and across the entire enterprise; from reality to virtual and back; from cloud
and artificial intelligence to extended reality, blockchain, digital twins, edge
technologies and beyond.
With the advent of new technologies and the power of 5G, with all its mobility,
superior speed and throughput benefits, CSPs will become the enablers of the
metaverse.Their access to customers and trust will give them the advantage to
bring new solutions to life in the “meta”, while also using it to disrupt their own
internal learning experience and operating models.
Think about typical telecom field service operations that consume enormous
time.The same operations deployed in the metaverse could substitute massive
operator guides and handheld devices with better user experience and hands-
free operation abilities, ensuring better and more accurate remote
troubleshooting, and simplifying the complex process of assembly and
disassembly of parts.
Meet Me in the Metaverse
Copyright © 2022 Accenture. All rights reserved. 5
AmbitiousCSPs have started to shape the rules and expectations
for our new worlds.
Telefonica’s 5G and edge computing are used by Gestamp, a large automotive
player, in the digitalization of their plants.The smart combination between a real plant
and a virtual laboratory where scenarios can be validated is allowing Gestamp to make
strategic decisions faster5.
Deutsche Telekom is the first telecommunications company to have created a
metaverse experience on Roblox and to celebrate hosts DJ and producer Boris
Brejcha, who will perform in avatar form. Users can also purchase digital items at the
record store and watch short, animated films from selected artists at the cinema.This
initiative helps the CSP complement their real-world programs and boost customer
loyalty4.
Copyright © 2022 Accenture. All rights reserved. 6
Technology Vision 2022 | accenture.com/tech-vision-communications
Telstra has teamed up with Accenture andGoogle on an augmented reality (AR)-
based way finder experience for Melbourne’s Marvel Stadium ahead of theAFL’s 2023
season.The experience is designed to showcase the capabilities ofTelstra’s 5G
network onsite as well as give fans and visitors the ability to use their mobile phones
to navigate their way around the venue3.
Copyright © 2022 Accenture. All rights reserved. 7
SK Telecom
launched in 2021ametaverse platform,
ifland, which accounts today for more than
1.1 million monthly active users.The
platform allows users tobuild their own
avatars and explore 18 digital
environments from an outdoor stage to a
campsite.The mobile carrier has been
eyeing more practical uses of the platform
beyond social networking and
incorporated online meeting features,
such as sharing PDFand MP4 files.A single
meeting on the platform can host upto
130 users, and the company plans for an
update so that it can host large
conferences attended by hundreds of
users.10
Technology Vision 2022 | accenture.com/tech-vision-communications
Vodafone
presentsVodafone 5G Reality, which
defines as “The first virtual and interactive
commercial solution on the 5G network for
customers” and it is presented as “the first
metaverse open developed inSpain “.The
platform will allow users “Immerse
yourself in a different world where you can
live adventures and be the protagonists of
the story”.The operator says that in this
way “They will be able toattend concerts
with their friends, record themselves with
their favorite celebrities from their living
room, travel the world, learn as a family,
enjoy adrenaline experiences or relax
under a sky of stars, all virtually”.11
Orange
has long been engaged in research to
study how its products and services will in
future be able to embrace the immersion
habits of its customers. Live concert
broadcasts in a virtual environment,
immersive video towatch a soccer game
or 360° documentaries are integrated into
their “Immersive Now” beta platform, an
Orange virtual exhibition, allowing their
test customers, wearing theirOculus
Quest headsets or simply via their
cellphone/tablet, toexperience 2D
content. In B2B,Orange is also thinking
about the representation of its own stores
in the metaverse.12
Technology Vision 2022 | accenture.com/tech-vision-communications
WebMe
Trend 01
PuttingtheMein Metaverse
Copyright © 2022 Accenture. All rights reserved.
Theinternet isbeingreimagined ontwofronts: theMetaverse
andWeb3.
Metaverse initiatives are re-platforming the internet, reshaping
how people experience it. Instead of the internet as a disparate
collection of sites and apps, metaverse efforts let users move beyond
browsing to inhabiting digital content.
Activities that occur in metaverses may –
and often will – be enabled by Web3. As
such, Web3 is a critical and necessary
complement that will bind our next internet
together.
Web3 is CSPs' opportunity to reclaim a place
in the internet of tomorrow, beyond
traditional connectivity. They must now
rethink their online presence and become a
part of shaping the next platform revolution
as they build new ways to connect to
customers, partners, and their own digital
workforce.
Web3 is reinventing how data moves through our internet
systems. Web3 aims to create a layer of transactionand trustacross the
web by making different parties the arbiters of their own data, bringing
an undercurrentof provenance, veracity,
and value to the web.
Copyright © 2022 Accenture. All rights reserved. 9
Technology Vision 2022 | accenture.com/tech-vision-communications
Web3 is ripe with opportunities forCSPs.
Very simply put,Web3 denotes a decentralized, blockchain-based
Internet. CSPs will play a critical role in the next web revolution for
they manage the communications networks thatWeb3 operates
on.Their networks will carry the data traffic that provides
decentralized validation and seamless integration of the next
generation of the internet.
Looking-forward CSPs can use Web3 with edge computing,
Artificial Intelligence (AI), digital twins, and hybrid cloud platforms
to their advantage in order to build new business models and
operational approaches. Web3 can greatly impact an operator’s
core management systems (Operation Support Systems/Business
Support Systems) and enable interoperability between internal
and external ones.This will reduce their infrastructure and
compliance costs and save on revenue leakages from roaming and
identity fraud.
of Communications executives
agree that the realization of
Web3 over the next decade will
fundamentally change how
businesses engage with users
online.
%
#TechVision
Technology Vision 2022 | accenture.com/tech-vision-communications Copyright © 2022 Accenture. All rights reserved. 10
Technology Vision 2022 | accenture.com/tech-vision-communications
International interconnection
settlement and supply chains can exist
in web3 creating more secure, more
persistent business processes.
Enhanced with the power of 5G, web3
will serve not only to reduce operating
costs, but also in potential legal fees
arising from disputes that can be
avoided with the use of smart
contracts.
Decentralized applications are
another instance of how web3 will
allow CSPs to set themselves up for
success - NFTs are just an example of
another unanticipated market that
can massively benefit from 5G, one
that providers will need to be able to
support and secure.
Decentralized applications also imply
that the user is the key player and
central entities that verify identities
are no longer needed. Those players
having a deep knowledge about their
customers and who can develop new
sources of revenues out of this will be
the ones to gain a competitive
advantage.
CSPs have traditionally known a lot
about their customers. They know
who they are, what they like and have
access to their payment history. All of
these are verifiable credentials that
can add value to third party business
models.
Besides, CSPs can easily and
trustworthily deploy a wallet in their
subscribers’ hands to make it easier
for them to manage their credentials.
Meet me in the Metaverse
Copyright © 2022 Accenture. All rights reserved. 11
Technology Vision 2022 | accenture.com/tech-vision-communications
Programmable
World
Trend 02
Our Planet, Personalized
Copyright © 2022 Accenture. All rights reserved.
Technology Vision 2022 | accenture.com/tech-vision-communications
#TechVision
Thephysical worldisbecoming
programmable.
Peopleandenterprisesaregainingunprecedentedcommandoverthe
physicalworldasitbecomesinnatelyprogrammable.
The rise of new technologies including 5G, ambient computing,
digital twins, augmented reality and smart materials is embedding
digital capabilities into the fabric of our environments.These
environments will reshape not just how people engage with
worlds, but also redefine everything built in it, how people sense
and interact and the control they have over it.
To meet our new expectations for digital and connectivity
conveniences, CSPs will need a deep understanding of three layers
that comprise the programmable world: the Connected, the
Experiential, and the Material.
#TechVision
ofCommunications executives
believe programming the physical
environment will emerge as a
competitive differentiation in
their industry.
%
13
Copyright © 2022 Accenture. All rights reserved.
Technology Vision 2022 | accenture.com/tech-vision-communications
92%
of Communications executives
agree that leading organizations
will push the boundaries of the
virtual world to make it more
real, increasing the need for
persistence and seamless
navigation between the digital
and physical worlds.
Leveling up theconnected foundation
Uptonow,smartdeviceshavebeenlimitedincomputepowerandoperatedseparatelythrough
discreteapps,butemergingtechnologieslikeambientcomputingand5Garebringingtheirtrue
promisetolife.Astheymature,theywillenablethecreationofhyper-connectedenvironments.
CSPs,throughthedeploymentof5Gnetworks,arepoisedtoenabletheinteractionbetweenthese
hyper-connectedworlds.Beyondspeedandlow-latency,5G’sadvantageover4Gisitsabilityto
connectsignificantlymoredeviceswithprecision–asmanyas1milliondevicespersquare
kilometer.Thisiscriticalasthenumberofdevicesconnectedtothenetworkisincreasingbymore
than25%eachyear13.
Moreover,5Gcomeswithsecurityandprivacyenhancementstoo,enablingzero-trust
communicationsthatwillinturnallowinnovatorstocreatethesepersonalized,scalable
programmableworlds.
CSPscouldjoinforceswithecosystempartnerstointegrateinteroperablecommunicationfunctions
thatwouldacceleratedeployments,streamlinemaintenance,andconnectuserstoanunlimited
numberofpotentialservices.
Moreover,providingaturn-key5Gsolutioncouldalsoallowbusinessestheyservetostayfocused
ontheirbusinesscore,whiletransparentlyconnectingtobothphysicalandvirtualworldsthey’llbe
operatingin.
Copyright © 2022 Accenture. All rights reserved. 14
74%
Transformingexperiences
WithARglassesanddigitaltwins,any
environmentcanbeaugmentedwitha
digitalexperience.
Inthecommunicationsindustry,digitaltwins
canmonitorandmanagecomplexnetworks,
whilealsogatheringdatafromsocialmedia.
TheycanhelpCSPs optimize operations,
detect and predict anomalies, pivot to
prevent unplanned downtime, enable
greater autonomy, and dynamically adjust
their designs and strategies, better and
faster.
A new generationofmanufacturingand
materials
Advancesindigitalmanufacturing
aremakingon-demandandhyper-customized
productsareality,
andtheinventionofnewsmartmaterialsand
programmable matterisdrivinganewgeneration
ofsmartthingsthatcanembed
digitalcapabilitiesandcustomizabilityintophysical
reality.
CSPscontinuetobeplacedattheheartofthe
futurecross-industryinnovations.Blockchain
technologyand5G-poweredInternetofThings
(IoT)willmakehugenumbersofman-made
objectsinterconnectthroughsophisticated
wirelessnetworkstoallowgreatimprovementsin
areaslikereal-timemonitoringofsupplychains,
realtimecontrolofelectricalgrids,connected(and
eventuallyautonomous)vehicles,andsmart
agriculture,amongmanyothers.
Technology Vision 2022 | accenture.com/tech-vision-communications
of Communications executives
report the number of IoT/edge
devices deployed in their
organizations significantly or
exponentially increased over the
past three years.
Copyright © 2022 Accenture. All rights reserved. 15
Technology Vision 2022 | accenture.com/tech-vision-communications
The Unreal
Trend 03
Making Synthetic,Authentic
Copyright © 2022 Accenture. All rights reserved.
Technology Vision 2022 | accenture.com/tech-vision-communications
Historically, CSPs have been trusted partners for consumers and
businesses.They provide the most critical resource in a digitally
connected world -- connectivity.
However, the digital world is getting more sophisticated, to the
point that it can convincingly reflect reality. In this world of synthetic
data, images, and chatbots, as well as augmented and virtual
realities, CSPs must play an active role in establishing authenticity.
They can promote and maintain sovereign digital identity for their
customers, certify the authenticity of traffic on their networks and
establish trust and permanency for digital objects such as media
content.
#TechVision
ofCommunications
executives say that the
Metaverse will create new
data security and privacy
risks, and that Digital
Identity fraud and
manipulation is a concern*
%
Meet me in the Metaverse
CSPs are trusted certificate authorities in a
world with synthetic realness.
17
Copyright © 2022 Accenture. All rights reserved.
Technology Vision 2022 | accenture.com/tech-vision-communications
Computing the
Impossible
Trend 04
NewMachines,New Possibilities
Copyright © 2022 Accenture. All rights reserved.
CSPs play a crucial role in accelerating
the quantum future
The next generation computers such as high-performance, biology-inspired and
quantum have started to emerge, making industry-altering capability increasingly
feasible.
The prospect of a quantum internet has people excited about endless possibilities,
andCSPs are again at the forefront of a new, ground-breaking technology.
Quantum network expansion requires developing capabilities to conduct cost-
effective simulations before pursuing complex strategies.The breadth of new
technologies that need to be integrated ranges from nodes, repeaters and
quantum-encrypted phones to next-generation fiber and software. And there’s no
shortage of innovation for CSPs to make them happen.
The emergence of quantum networks will transform communications,
cybersecurity and the Internet.CSPs who start learning quickly about the rapidly
evolving world of quantum communications, find partners and fund to jumpstart
their quantum journey are the ones poised for success in the new quantum
Internet era.
19
of Communications executives
believe that their organization’s
long-term success will depend
on the next generation
computing they leverage to
solve the seemingly unsolvable
problems not addressable by
classical computing.
%
Meet Me in the Metaverse
Copyright © 2022 Accenture. All rights reserved.
Accenture Report: Untangling the future of quantum communications, 2021
Technology Vision 2022 | accenture.com/tech-vision-communications
Meet me in the Metaverse
Edge computing is powering
CSPs as they modernize
networks, create multi-partner
ecosystems, seek new sources of
revenue, and drive serverless
computing to process deadline-
oriented jobs more
efficiently. Quantum enhances
edge by enabling data analysis
closer to the source,
consequently improving security
and processing speed.Together,
these technologies are set to
revolutionize both cybersecurity
and the Internet and generate
new growth opportunities for
CSPs and the businesses and
customers they serve across
multiple industries:
CSPs could deliver improved
customer-centric services by
enhancing edge analytics with
quantum capabilities: bringing
compute closer to end users and
thus speeding up the decisioning
process by simplifying pricing,
billing, and delivery processes.
Through data input from live
monitoring sensors, carriers will
be able to constantly optimize
routes and cargo space resulting
in price reductions for clients.
The pharmaceutical sector could
speed up the development and
testing processes for new and
existing drugs.
The bandwidth and low latency
provided by 5G allied with an
edge computing network and
quantum capabilities means
industrial players can process real
time machinery data, perform
large-scale data simulations, and
optimize decision-making
concerning future operations.
But all this is just starting with
existing applications.As we
discover and innovate in 5G and
the metaverse, undoubtedly new
business applications will
arise. CSPs who are already
immersed in quantum and edge
will have the advantage and the
expertise.
#TechVision
Copyright © 2022 Accenture. All rights reserved. 20
CSPsarealreadyleveraging edge andconnectivity tobuildvertically
integratedindustrysolutions.Addingquantumwill enhanceit all.
Competing in this next decade will require more than just increasing technology and innovation skills. As
we have learned to understand, the metaverse phenomenon will give CSPs the chance to boost 5G’s
adoption and monetize their investments by leveraging technological breakthroughs like AI, digital twins,
cloud computing to name a few. However, to unlock the full spectrum of opportunities within the
metaverse, CSPs mustact now by expanding beyond traditional connectivity services, to new capabilities
and operational models. The Metaverse Continuum is an opportunity for CSPs to both enable and benefit
from. And just as was the case with previous revolutions before, those who do not join in timely are at risk
of being left behind.
Starting
today
#TechVision
Copyright © 2022 Accenture. All rights reserved. 21
Technology Vision 2022 | accenture.com/tech-vision-communications
1 Harvard.edu: Knowledge,Technology and Complexity in Economic Growth
2 www.gsma.com/newsroom/press-release/gsma-intelligence-shares-global-mobile-trends-2021/
3 https://newsroom.accenture.com/news/telstra-google-and-accenture-develop-5g-powered-augmented-reality-wayfinding-experience-at-marvel-stadium.htm
4 https://entertainment-focus.com/2022/04/21/telekom-electronic-beats-launches-beatland-virtual-world-on-roblox/
5 https://cloud.telefonica.com/en/information-centre/multimedia/gestamp-video/
10 http://www.koreaherald.com/view.php?ud=20210714000210
11 https://metaversenews247.com/vodafone-presents-the-first-open-metaverse-developed-in-spain/
12 https://hellofuture.orange.com/en/a-journey-into-the-metaverse-marketing-opportunities-in-a-connected-and-persistent-world/
13 https://iot-analytics.com/number-connected-iot-devices/
References
Copyright © 2022 Accenture. All rights reserved. 22
Technology Vision 2022 | accenture.com/tech-vision-communications
This document makes descriptive reference to trademarks that may be owned by others. The use of such
trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to
represent or imply the existence of an association between Accenture and the lawful owners of such
trademarks.
Copyright © 2022 Accenture. All rights reserved.
Accenture and its logo are
trademarks of Accenture.
About Accenture
Accenture is a global professional services
company with leading capabilities in digital,
cloud and security. Combining unmatched
experience and specialized skills across
more than 40 industries, we offer Strategy
and Consulting, Interactive, Technology and
Operations services — all powered by the world’s
largest network of Advanced Technology and
Intelligent Operations centers. Our 674,000
people deliver on the promise of technology
and human ingenuity every day, serving clients
in more than 120 countries. We embrace the
power of change to create value and shared
success for our clients, people, shareholders,
partners, and communities.
Accenture’s Communications & Media industry
group helps communications service providers, as well
as media & entertainment organizations become leading
providers of next-generation IP services and immersive
customer experiences.
Visit us at www.accenture.com/communications
About Accenture Labs
Accenture Labs incubates and prototypes new
concepts through applied R&D projects that are
expected to have a significant impact on business
and society. Our dedicated team of technologists
and researchers work with leaders across the
company and external partners to imagine and
invent the future. Accenture Labs is located in
seven key research hubs around the world: San
Francisco, CA; Washington, D.C.; Dublin, Ireland;
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About Accenture Research
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Technology Vision 2022: Communications Industry | Accenture

  • 1. Meet Me in the Metaverse The continuum of technology and experience reshaping the Communications industry TechnologyVision 2022 #TechVision
  • 2. TheMetaverseContinuumisaspectrumofdigitally enhancedworlds,realities,andbusinessmodelspoised torevolutionizelifeandenterpriseinthenextdecade. As industries are extending from a solely physical presence to a hybrid, or fully digital experience, encompassing the consumer and enterprise business models alike, the role played by Communications Service Providers (CSPs) has never been more vital. The four building blocks of theContinuum, captured in this year's TechnologyVision fromAccenture - WebMe, Programmable World,The Unreal, and Computing the Impossible - are reimagining what the future world can be with CSPs as the backbone of global information, communications infrastructure, and technology services. Meet Me in the Metaverse Technology Vision 2022 | accenture.com/tech-vision-communications Copyright © 2022 Accenture. All rights reserved. 2
  • 3. Technology Vision 2022 | accenture.com/tech-vision-communications Our Four 2022TechnologyTrends WebMe PuttingtheMe in Metaverse Programmable World OurPlanet,Personalized The Unreal MakingSynthetic, Authentic Computing The Impossible NewMachines,New Possibilities The internet is being reimagined on two fronts: the metaverse and Web3. Together, these technologies are subverting long-held assumptions and driving a shift to a more human-centric internet. The rise of new technologies are seamlessly embedding digitalcapabilities into the fabric of our environments, giving people and enterprises unprecedented command over the physical world. With sophisticated synthetic realness increasing in our world, trust in technology and enterprise is at stake. To earn clients’, consumers’ and partners’ trust, authenticity should be the compass guiding business use of unreal technologies. The next generation of computers will reshape industries, breaking down the biggest barriers and constraints that have defined them until now. #TechVision Meet me in the Metaverse Copyright © 2022 Accenture. All rights reserved. 3
  • 4. CSPs are placed at the heart of the MetaverseContinuum. Technological progress is essential to economic prosperity and development1. In fact, Communications executives believe that building anticipated technology advancements into long-term strategic planning is critical to their business. Much of 5G technology’s value lies in its potential to create economic value through new promising use cases such as digitizing towns and cities, wireless factories, real-time immersive learning experiences, development of new digital skills and jobs, more affordable and seamless healthcare to name a few. The GSMA Intelligence predicts $720 billion worth of spending on 5G networks between 2021-2025 globally2. CSPs stand to benefit immensely by riding the metaverse wave: the “meta” can become a formula to obtain income from the 5G networks they are deploying. But more uniquely for them, the “meta” also presents an opportunity to play an assertive role in shaping and defining the metaverse value chain. of Communications executives believe the Metaverse is a significant opportunity for their company* % #TechVision Technology Vision 2022 Business Executives and Consumers Survey Technology Vision 2022 | accenture.com/tech-vision-communications Copyright © 2022 Accenture. All rights reserved. 4
  • 5. CSPs’ journey with the metaverse: from enablers to disruptors ofCommunications executives agree that emerging technologies are enabling their organization to have a broader and more ambitious vision. % The metaverse applies across all aspects of business, from consumer to worker and across the entire enterprise; from reality to virtual and back; from cloud and artificial intelligence to extended reality, blockchain, digital twins, edge technologies and beyond. With the advent of new technologies and the power of 5G, with all its mobility, superior speed and throughput benefits, CSPs will become the enablers of the metaverse.Their access to customers and trust will give them the advantage to bring new solutions to life in the “meta”, while also using it to disrupt their own internal learning experience and operating models. Think about typical telecom field service operations that consume enormous time.The same operations deployed in the metaverse could substitute massive operator guides and handheld devices with better user experience and hands- free operation abilities, ensuring better and more accurate remote troubleshooting, and simplifying the complex process of assembly and disassembly of parts. Meet Me in the Metaverse Copyright © 2022 Accenture. All rights reserved. 5
  • 6. AmbitiousCSPs have started to shape the rules and expectations for our new worlds. Telefonica’s 5G and edge computing are used by Gestamp, a large automotive player, in the digitalization of their plants.The smart combination between a real plant and a virtual laboratory where scenarios can be validated is allowing Gestamp to make strategic decisions faster5. Deutsche Telekom is the first telecommunications company to have created a metaverse experience on Roblox and to celebrate hosts DJ and producer Boris Brejcha, who will perform in avatar form. Users can also purchase digital items at the record store and watch short, animated films from selected artists at the cinema.This initiative helps the CSP complement their real-world programs and boost customer loyalty4. Copyright © 2022 Accenture. All rights reserved. 6 Technology Vision 2022 | accenture.com/tech-vision-communications Telstra has teamed up with Accenture andGoogle on an augmented reality (AR)- based way finder experience for Melbourne’s Marvel Stadium ahead of theAFL’s 2023 season.The experience is designed to showcase the capabilities ofTelstra’s 5G network onsite as well as give fans and visitors the ability to use their mobile phones to navigate their way around the venue3.
  • 7. Copyright © 2022 Accenture. All rights reserved. 7 SK Telecom launched in 2021ametaverse platform, ifland, which accounts today for more than 1.1 million monthly active users.The platform allows users tobuild their own avatars and explore 18 digital environments from an outdoor stage to a campsite.The mobile carrier has been eyeing more practical uses of the platform beyond social networking and incorporated online meeting features, such as sharing PDFand MP4 files.A single meeting on the platform can host upto 130 users, and the company plans for an update so that it can host large conferences attended by hundreds of users.10 Technology Vision 2022 | accenture.com/tech-vision-communications Vodafone presentsVodafone 5G Reality, which defines as “The first virtual and interactive commercial solution on the 5G network for customers” and it is presented as “the first metaverse open developed inSpain “.The platform will allow users “Immerse yourself in a different world where you can live adventures and be the protagonists of the story”.The operator says that in this way “They will be able toattend concerts with their friends, record themselves with their favorite celebrities from their living room, travel the world, learn as a family, enjoy adrenaline experiences or relax under a sky of stars, all virtually”.11 Orange has long been engaged in research to study how its products and services will in future be able to embrace the immersion habits of its customers. Live concert broadcasts in a virtual environment, immersive video towatch a soccer game or 360° documentaries are integrated into their “Immersive Now” beta platform, an Orange virtual exhibition, allowing their test customers, wearing theirOculus Quest headsets or simply via their cellphone/tablet, toexperience 2D content. In B2B,Orange is also thinking about the representation of its own stores in the metaverse.12
  • 8. Technology Vision 2022 | accenture.com/tech-vision-communications WebMe Trend 01 PuttingtheMein Metaverse Copyright © 2022 Accenture. All rights reserved.
  • 9. Theinternet isbeingreimagined ontwofronts: theMetaverse andWeb3. Metaverse initiatives are re-platforming the internet, reshaping how people experience it. Instead of the internet as a disparate collection of sites and apps, metaverse efforts let users move beyond browsing to inhabiting digital content. Activities that occur in metaverses may – and often will – be enabled by Web3. As such, Web3 is a critical and necessary complement that will bind our next internet together. Web3 is CSPs' opportunity to reclaim a place in the internet of tomorrow, beyond traditional connectivity. They must now rethink their online presence and become a part of shaping the next platform revolution as they build new ways to connect to customers, partners, and their own digital workforce. Web3 is reinventing how data moves through our internet systems. Web3 aims to create a layer of transactionand trustacross the web by making different parties the arbiters of their own data, bringing an undercurrentof provenance, veracity, and value to the web. Copyright © 2022 Accenture. All rights reserved. 9 Technology Vision 2022 | accenture.com/tech-vision-communications
  • 10. Web3 is ripe with opportunities forCSPs. Very simply put,Web3 denotes a decentralized, blockchain-based Internet. CSPs will play a critical role in the next web revolution for they manage the communications networks thatWeb3 operates on.Their networks will carry the data traffic that provides decentralized validation and seamless integration of the next generation of the internet. Looking-forward CSPs can use Web3 with edge computing, Artificial Intelligence (AI), digital twins, and hybrid cloud platforms to their advantage in order to build new business models and operational approaches. Web3 can greatly impact an operator’s core management systems (Operation Support Systems/Business Support Systems) and enable interoperability between internal and external ones.This will reduce their infrastructure and compliance costs and save on revenue leakages from roaming and identity fraud. of Communications executives agree that the realization of Web3 over the next decade will fundamentally change how businesses engage with users online. % #TechVision Technology Vision 2022 | accenture.com/tech-vision-communications Copyright © 2022 Accenture. All rights reserved. 10
  • 11. Technology Vision 2022 | accenture.com/tech-vision-communications International interconnection settlement and supply chains can exist in web3 creating more secure, more persistent business processes. Enhanced with the power of 5G, web3 will serve not only to reduce operating costs, but also in potential legal fees arising from disputes that can be avoided with the use of smart contracts. Decentralized applications are another instance of how web3 will allow CSPs to set themselves up for success - NFTs are just an example of another unanticipated market that can massively benefit from 5G, one that providers will need to be able to support and secure. Decentralized applications also imply that the user is the key player and central entities that verify identities are no longer needed. Those players having a deep knowledge about their customers and who can develop new sources of revenues out of this will be the ones to gain a competitive advantage. CSPs have traditionally known a lot about their customers. They know who they are, what they like and have access to their payment history. All of these are verifiable credentials that can add value to third party business models. Besides, CSPs can easily and trustworthily deploy a wallet in their subscribers’ hands to make it easier for them to manage their credentials. Meet me in the Metaverse Copyright © 2022 Accenture. All rights reserved. 11
  • 12. Technology Vision 2022 | accenture.com/tech-vision-communications Programmable World Trend 02 Our Planet, Personalized Copyright © 2022 Accenture. All rights reserved.
  • 13. Technology Vision 2022 | accenture.com/tech-vision-communications #TechVision Thephysical worldisbecoming programmable. Peopleandenterprisesaregainingunprecedentedcommandoverthe physicalworldasitbecomesinnatelyprogrammable. The rise of new technologies including 5G, ambient computing, digital twins, augmented reality and smart materials is embedding digital capabilities into the fabric of our environments.These environments will reshape not just how people engage with worlds, but also redefine everything built in it, how people sense and interact and the control they have over it. To meet our new expectations for digital and connectivity conveniences, CSPs will need a deep understanding of three layers that comprise the programmable world: the Connected, the Experiential, and the Material. #TechVision ofCommunications executives believe programming the physical environment will emerge as a competitive differentiation in their industry. % 13 Copyright © 2022 Accenture. All rights reserved.
  • 14. Technology Vision 2022 | accenture.com/tech-vision-communications 92% of Communications executives agree that leading organizations will push the boundaries of the virtual world to make it more real, increasing the need for persistence and seamless navigation between the digital and physical worlds. Leveling up theconnected foundation Uptonow,smartdeviceshavebeenlimitedincomputepowerandoperatedseparatelythrough discreteapps,butemergingtechnologieslikeambientcomputingand5Garebringingtheirtrue promisetolife.Astheymature,theywillenablethecreationofhyper-connectedenvironments. CSPs,throughthedeploymentof5Gnetworks,arepoisedtoenabletheinteractionbetweenthese hyper-connectedworlds.Beyondspeedandlow-latency,5G’sadvantageover4Gisitsabilityto connectsignificantlymoredeviceswithprecision–asmanyas1milliondevicespersquare kilometer.Thisiscriticalasthenumberofdevicesconnectedtothenetworkisincreasingbymore than25%eachyear13. Moreover,5Gcomeswithsecurityandprivacyenhancementstoo,enablingzero-trust communicationsthatwillinturnallowinnovatorstocreatethesepersonalized,scalable programmableworlds. CSPscouldjoinforceswithecosystempartnerstointegrateinteroperablecommunicationfunctions thatwouldacceleratedeployments,streamlinemaintenance,andconnectuserstoanunlimited numberofpotentialservices. Moreover,providingaturn-key5Gsolutioncouldalsoallowbusinessestheyservetostayfocused ontheirbusinesscore,whiletransparentlyconnectingtobothphysicalandvirtualworldsthey’llbe operatingin. Copyright © 2022 Accenture. All rights reserved. 14
  • 15. 74% Transformingexperiences WithARglassesanddigitaltwins,any environmentcanbeaugmentedwitha digitalexperience. Inthecommunicationsindustry,digitaltwins canmonitorandmanagecomplexnetworks, whilealsogatheringdatafromsocialmedia. TheycanhelpCSPs optimize operations, detect and predict anomalies, pivot to prevent unplanned downtime, enable greater autonomy, and dynamically adjust their designs and strategies, better and faster. A new generationofmanufacturingand materials Advancesindigitalmanufacturing aremakingon-demandandhyper-customized productsareality, andtheinventionofnewsmartmaterialsand programmable matterisdrivinganewgeneration ofsmartthingsthatcanembed digitalcapabilitiesandcustomizabilityintophysical reality. CSPscontinuetobeplacedattheheartofthe futurecross-industryinnovations.Blockchain technologyand5G-poweredInternetofThings (IoT)willmakehugenumbersofman-made objectsinterconnectthroughsophisticated wirelessnetworkstoallowgreatimprovementsin areaslikereal-timemonitoringofsupplychains, realtimecontrolofelectricalgrids,connected(and eventuallyautonomous)vehicles,andsmart agriculture,amongmanyothers. Technology Vision 2022 | accenture.com/tech-vision-communications of Communications executives report the number of IoT/edge devices deployed in their organizations significantly or exponentially increased over the past three years. Copyright © 2022 Accenture. All rights reserved. 15
  • 16. Technology Vision 2022 | accenture.com/tech-vision-communications The Unreal Trend 03 Making Synthetic,Authentic Copyright © 2022 Accenture. All rights reserved.
  • 17. Technology Vision 2022 | accenture.com/tech-vision-communications Historically, CSPs have been trusted partners for consumers and businesses.They provide the most critical resource in a digitally connected world -- connectivity. However, the digital world is getting more sophisticated, to the point that it can convincingly reflect reality. In this world of synthetic data, images, and chatbots, as well as augmented and virtual realities, CSPs must play an active role in establishing authenticity. They can promote and maintain sovereign digital identity for their customers, certify the authenticity of traffic on their networks and establish trust and permanency for digital objects such as media content. #TechVision ofCommunications executives say that the Metaverse will create new data security and privacy risks, and that Digital Identity fraud and manipulation is a concern* % Meet me in the Metaverse CSPs are trusted certificate authorities in a world with synthetic realness. 17 Copyright © 2022 Accenture. All rights reserved.
  • 18. Technology Vision 2022 | accenture.com/tech-vision-communications Computing the Impossible Trend 04 NewMachines,New Possibilities Copyright © 2022 Accenture. All rights reserved.
  • 19. CSPs play a crucial role in accelerating the quantum future The next generation computers such as high-performance, biology-inspired and quantum have started to emerge, making industry-altering capability increasingly feasible. The prospect of a quantum internet has people excited about endless possibilities, andCSPs are again at the forefront of a new, ground-breaking technology. Quantum network expansion requires developing capabilities to conduct cost- effective simulations before pursuing complex strategies.The breadth of new technologies that need to be integrated ranges from nodes, repeaters and quantum-encrypted phones to next-generation fiber and software. And there’s no shortage of innovation for CSPs to make them happen. The emergence of quantum networks will transform communications, cybersecurity and the Internet.CSPs who start learning quickly about the rapidly evolving world of quantum communications, find partners and fund to jumpstart their quantum journey are the ones poised for success in the new quantum Internet era. 19 of Communications executives believe that their organization’s long-term success will depend on the next generation computing they leverage to solve the seemingly unsolvable problems not addressable by classical computing. % Meet Me in the Metaverse Copyright © 2022 Accenture. All rights reserved. Accenture Report: Untangling the future of quantum communications, 2021
  • 20. Technology Vision 2022 | accenture.com/tech-vision-communications Meet me in the Metaverse Edge computing is powering CSPs as they modernize networks, create multi-partner ecosystems, seek new sources of revenue, and drive serverless computing to process deadline- oriented jobs more efficiently. Quantum enhances edge by enabling data analysis closer to the source, consequently improving security and processing speed.Together, these technologies are set to revolutionize both cybersecurity and the Internet and generate new growth opportunities for CSPs and the businesses and customers they serve across multiple industries: CSPs could deliver improved customer-centric services by enhancing edge analytics with quantum capabilities: bringing compute closer to end users and thus speeding up the decisioning process by simplifying pricing, billing, and delivery processes. Through data input from live monitoring sensors, carriers will be able to constantly optimize routes and cargo space resulting in price reductions for clients. The pharmaceutical sector could speed up the development and testing processes for new and existing drugs. The bandwidth and low latency provided by 5G allied with an edge computing network and quantum capabilities means industrial players can process real time machinery data, perform large-scale data simulations, and optimize decision-making concerning future operations. But all this is just starting with existing applications.As we discover and innovate in 5G and the metaverse, undoubtedly new business applications will arise. CSPs who are already immersed in quantum and edge will have the advantage and the expertise. #TechVision Copyright © 2022 Accenture. All rights reserved. 20 CSPsarealreadyleveraging edge andconnectivity tobuildvertically integratedindustrysolutions.Addingquantumwill enhanceit all.
  • 21. Competing in this next decade will require more than just increasing technology and innovation skills. As we have learned to understand, the metaverse phenomenon will give CSPs the chance to boost 5G’s adoption and monetize their investments by leveraging technological breakthroughs like AI, digital twins, cloud computing to name a few. However, to unlock the full spectrum of opportunities within the metaverse, CSPs mustact now by expanding beyond traditional connectivity services, to new capabilities and operational models. The Metaverse Continuum is an opportunity for CSPs to both enable and benefit from. And just as was the case with previous revolutions before, those who do not join in timely are at risk of being left behind. Starting today #TechVision Copyright © 2022 Accenture. All rights reserved. 21 Technology Vision 2022 | accenture.com/tech-vision-communications
  • 22. 1 Harvard.edu: Knowledge,Technology and Complexity in Economic Growth 2 www.gsma.com/newsroom/press-release/gsma-intelligence-shares-global-mobile-trends-2021/ 3 https://newsroom.accenture.com/news/telstra-google-and-accenture-develop-5g-powered-augmented-reality-wayfinding-experience-at-marvel-stadium.htm 4 https://entertainment-focus.com/2022/04/21/telekom-electronic-beats-launches-beatland-virtual-world-on-roblox/ 5 https://cloud.telefonica.com/en/information-centre/multimedia/gestamp-video/ 10 http://www.koreaherald.com/view.php?ud=20210714000210 11 https://metaversenews247.com/vodafone-presents-the-first-open-metaverse-developed-in-spain/ 12 https://hellofuture.orange.com/en/a-journey-into-the-metaverse-marketing-opportunities-in-a-connected-and-persistent-world/ 13 https://iot-analytics.com/number-connected-iot-devices/ References Copyright © 2022 Accenture. All rights reserved. 22 Technology Vision 2022 | accenture.com/tech-vision-communications
  • 23. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks. Copyright © 2022 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Accenture’s Communications & Media industry group helps communications service providers, as well as media & entertainment organizations become leading providers of next-generation IP services and immersive customer experiences. Visit us at www.accenture.com/communications About Accenture Labs Accenture Labs incubates and prototypes new concepts through applied R&D projects that are expected to have a significant impact on business and society. Our dedicated team of technologists and researchers work with leaders across the company and external partners to imagine and invent the future. Accenture Labs is located in seven key research hubs around the world: San Francisco, CA; Washington, D.C.; Dublin, Ireland; Sophia Antipolis, France; Herzliya, Israel; Bangalore, India; Shenzhen, China and Nano Labs across the globe. The Labs collaborates extensively with Accenture’s network of nearly 400 innovation centers, studios and centers of excellence to deliver cutting edge research, insights and solutions to clients where they operate and live. For more information, please visit www.accenture.com/labs About Accenture Research Accenture Research shapes trends and creates data-driven insights about the most pressing issues global organizations face. Combining the power of innovative research techniques with a deep understanding of our clients’ industries, our team of 300 researchers and analysts spans 20 countries and publishes hundreds of reports, articles and points of view every year. Our thought-provoking research–supported by proprietary data and partnerships with leading organizations, such as MIT and Harvard–guides our innovations and allows us to transform theories and fresh ideas into real-world solutions for our clients. Visit us at www.accenture.com/research

Editor's Notes

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  2. the GSMA Intelligence
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