UKTI Building Relationships in the Middle East
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Slides from Neil Payne's presentation for UKTI and Business West on 12th June 2014 entitled "Building Relationships in the Middle East".
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● Harmony with surrounding environment very
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Are rules situationspecific or generally
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Is context important when judging
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● Employees do not want to challenge their senior
workers or supervisors and just want to obey the
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• Is attention paid to
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• Do people do
many things at once?
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● Time is money
● Past is in the past, live in the present, must seize
the future
● Monochronic society (1 thing at a time)
● Hate wasting time
● Protecting freedom is a priority
● Individuals are prompt and frown upon tardiness
● Worried about the future.
● High levels of anxiety and are highly resistant to
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behaviors.
● Time is fluid.
● Punctuality is important, but allow 30 minutes of
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• How are priorities set?
• What is considered “prompt”?
● Respect for others’ busy schedules.
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• Control
Can environment be controlled?
Is behavior controlled by self, social norms,
rules, or by whims of others?
Is harmony important?
Can circumstances change? how?
• Uncertainty avoidance
How much do people strive to limit
uncertainty in their lives?
How important are rules and procedures?
Control
● Technical domination
● Based on standards; state of art knowledge
● In harmony with other “life forms”
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● Does occur, but can be studied & understood
● Can learn
Low Uncertainty Avoidance
● Uncertainty is recognized
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● Trust and morality are key
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What can be questioned and what can’t?
Are rules situationspecific or generally
applied?
Is context important when judging
right/wrong?
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● Experts for truth
● Investigative culture
● Information is freely available
Universalism
● Everything can be questioned
● Common law puts emphasis into situationspecific
rules
● (Context in judging right/wrong?)
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● Willing to follow office regulation and work
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● Employees do not want to challenge their senior
workers or supervisors and just want to obey the
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rank is strongly anchored.
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• Is attention paid to
past? present? future?
Which is most important?
• Do people do
many things at once?
one thing at a time?
● Time is money
● Past is in the past, live in the present, must seize
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● Monochronic society (1 thing at a time)
● Hate wasting time
● Protecting freedom is a priority
● Individuals are prompt and frown upon tardiness
● Worried about the future.
● High levels of anxiety and are highly resistant to
change develop many rules to control social
behaviors.
● Time is fluid.
● Punctuality is important, but allow 30 minutes of
leeway.
• How are priorities set?
• What is considered “prompt”?
● Respect for others’ busy schedules.
● Monochronic society (1 thing at a time).
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• Are others viewed as individuals or as
members of a homogeneous group?
• What are expectations about other people?
are they positive? Can “good” people
change?
are they negative? Can “bad” people
change?
• How are strangers treated?
● Individuals are seen as part of the whole
group/melting pot
.
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- The document discusses the history and mission of JFS, the experiences of an intern volunteering there, and key issues and recommendations for the organization, including strengthening onboarding for newcomers and loosening restrictions on technology and social media use.
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A handbook/guide/manual on cross cultural skills released in 2012 for London's hotel and tourism sectors to assist them in dealing with foreign guests.
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Kwintessential - Translation, Localization & Globalization Services
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UKTI Building Relationships in the Middle East
- 1. Building Relationships in the Middle East
- 2. What do I know?
- 3. Cultural Awareness Islam - National Cultures – Politics – Communication Building Relationships
- 7. Hierarchy
- 11. How do I build a relationship?
- 12. Patience
- 13. Get Personal
- 14. Get Physical?
- 15. Wasta
- 16. Keep faces the same
- 17. Gender
- 18. Where are you working?
- 19. Status
- 20. It’s not easy
- 23. • Where is ME? • Who am I? • Cultural awareness spans many areas – relationship for me is #1 priority when working with ME as its hardest to break • Why relationship driven culture? Theory. • Who is more important than what • Seeing it in practice – honour, communication (indirect, polite, no/yes, inshaallah, mixing biz + personal, shisha, paying food, • How to build/what to do – patience, give 100% to small talk (its doing you good), get personal, frequent contact, wasta, remember if ppl change you need to start again, • Gender considerations – remember attitudes to women vary from state to state, Prophet’s wife worked, in Gulf women achieve status through nationality and profession, in places like Saudi you need a mahram (see if you have local contacts), reality is also that it can be tough • Working virtually –
Editor's Notes
- Welcome Where am I talking about? Cover area and cultural/religious links
- Lots of things to learn but to me relationships are priority as hardest to break.