This document summarizes the results of a 2022 board effectiveness survey conducted by Passageways, Inc. The key findings are: 1) Using board management software consistently makes boards more effective, collaborative, and confident in security of communications. 2) Board member engagement and a focus on strategic imperatives are the primary drivers of increased board effectiveness. 3) There is appetite to use technology to improve effectiveness in challenges areas like board diversity and innovation.

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2. 2022 Board
Effectiveness
Survey Results
How Technology Improves Board Management
April 7, 2022

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Agenda
Housekeeping
Participant overview
Use of technology
Key conclusions
3

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What we do:
Inspire and enable
organizations to do their best
work in a digital world.
4

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Who we serve:
• 3,000 organizations
• 12,000 committees
• 55,000 meetings
• 100,000 subscribers
• 32 countries

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There are often 3 kinds of board meetings…
• The board meeting you prepared for
• The board meeting you had
• The board meeting you wished you had
6

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@onboardmeetings
/onboardmeetings
onboardmeetings.com

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• All guests are mute by default
• Submit your questions via the Q&A or chat
• Quick survey
• Audience Q&A
8
Housekeeping

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Josh Palmer
Head of Content
Today’s Speakers
Robert Barham-Brown
Head of Customer Success

10. 2022 Survey
Participants
A cross-section of industries &
board professionals

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Chief executive/ chair
Executive
management
Board admin
Board director
Other*
Chief executive/chair 26%
Exec management 22%
Board administrator 21%
Board director 19%
Other 12%
Roles

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Type %
Non-profit 31%
Education 13%
Healthcare 11%
Banking/Finance 15%
Technology 8%
Association 4%
Other 18%
Industry
31%
13%
11%
9%
8%
6%
4%
18%
Non-profit Higher ed Healtcare Banking Technology Credit union Association Other

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Does your board use board meeting software?
Yes No
Yes 57%
No 43%

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How will your board meet in the next 6-12 months?
19% 38% 43%
"In person"
19%
"Hybrid"
38%
"Remotely"
43%
In Person Hybrid Remote only
81% will meet virtually

15. 2022 Survey
Results
Improving effectiveness,
identifying drivers, & rising to
meet new challenges

16. Poll Question
#1

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Conclusion #1
Using board meeting software consistently makes
participants more effective, more collaborative, and
more confident in the security of board
communications.
17

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Board management success
18
105
157
120
26
11
More
collaborative
Same Less
collaborative
Collaborative (avg. 3.8)
125
164
102
21
7
More
effective
Same Less
effective
Effective (avg. 3.9)
187 171
41
15
5
Very
confident
4 Neutral 2 Not
confident
Secure (avg. 4.2)
Averages by role and industry in notes section (minimal variance between demographics)
In the last 12 months has your board more effective or less effective? Collaborative? Confident in security?
69%
said their board is more
effective in the past 12 months
63%
said their board is more
collaborative in the past 12 months
85%
are confident in security of board
communications today

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Would you say your board is more, or less effective
in the past 12 months?
19
125
164
102
21
7
More effective Same Less effective
Averages by role and industry in notes section (minimal variance between demographics)
74%
using board meeting software say their board
is more effective in the past 12 months
63%
Not using board meeting software say their
board is more effective in the past 12 months
vs

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Would you say you are confident or less confident in the security of
your board’s communication?
20
91%
using board meeting software felt confident in
their board’s security
78%
Not using board meeting software felt
confident about security in the past 12 months
vs
187
171
41
15
5
Very
confident
4 Neutral 2 Not
confident

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“The platform improved business continuity –
securely bridging what happens before
meetings, during meetings, and after.”
21
Gaetan Cotton
Senior Services Designer
Institute for Apprenticeships

22. Poll Question
#2

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Conclusion #2
Board member engagement is the primary driver
of board effectiveness.
Ability to focus on strategic imperatives also defines
board effectiveness, according to respondents.
23

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What drives increased board effectiveness?
24
194
89 78
39
Primary
49% of respondents
say a more engaged board is a
primary driver of board effectiveness

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Measuring effectiveness
Rank from 1-4 how you measure effectiveness… 1 = most important | 4 = least important
0
50
100
150
200
250
Focus on strategic
imperatives
Governance and continuity Establish and hit financial
goals
Meet shareholder needs

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26
New OnBoard customers on or
after Jan 2020.
OnBoard customers
before Jan 2020.
• Long time “tech-enabled”
boards maintained
efficient use of board
meeting time (3-3.5
hours) before and after
Covid.
• 1st time tech enabled
boards required more
meeting time (~4 hours)
• However, with adoption
and better utilization of
tech, new customers
drove meeting time down
and “efficiency” up

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Real-time Data: Meeting Feedback
Biggest Negative = Time Management
27
• Anchor data for cohort analysis
• Launched in Oct ‘21
• 29% of Orgs have used feedback in
last 90 days
• 1680 meetings have feedback today
• Avg. Meeting feedback is 4.49
0 500 1000 1500 2000
Agenda Structure
Meeting Objective
Meeting Prep
Time Management
Discussion
Feedback Event Counts, Last 180 Days
Negative Positive

28. Real-time Data: Board Assessments
Biggest Weakness: Meetings, Agendas & Materials
28
Category Average Score (out of 5)
Culture / Board Dynamics 4.63
Board Composition 4.62
Mgmt Relationships &
Oversight
4.57
Assessment Processes 4.24
Board Development 4.17
Meetings, Agendas, and
Materials
4.03
• Boards are averaging 30 assessment Qs
• 51 orgs, 171 assessments since December
4.63
• Board
Dynamics
4.62
• Board
Composition
4.57
• Mgmt,
Rel, Oversight
4.24
•Assessment
Process
4.17
•Board
Development
4.03
•Meetings,
Agendas and
Materials

29. Poll Question
#3

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Conclusion #3
There is a clear appetite and need to use technology
to improve board effectiveness, including
challenges around innovation and the need to
attract diverse directors.
30

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Board management effectiveness
31
How effective are you in the following areas?
5 = highly effective | 4 = moderately effective | 3 = neutral | 2 = moderately ineffective | 1 = ineffective
163
174
68
12
2
Board
continuity
(avg. 4.2)
80% effective
(87% with BMS | 72% without)
88
190
109
25
7
Environment,
social, governance
(avg. 3.8)
66% effective
(71% with BMS | 60% without)
94
162
120
29
14
Board
recruitment
(avg. 3.7)
61% effective
(62% with BMS | 60% without)
90
170
102
46
11
Board
diversity
(avg. 3.7)
62% effective
(64% with BMS | 59% without)
50
134 128
82
25
Attracting
younger dem.
(avg. 3.2)
44% effective
(42% with BMS | 47% without)

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How to improve board effectiveness
32
Survey says…
1. Focus on diversity (54) – Not just demographic diversity, but younger directors,
geographic diversity, and diversity of experience.
2. Embrace technology (42) – Gain a better understanding of how your board can
leverage technology to meet its goals and optimize operational performance.
3. Engage, engage, engage (42) – Effective communication, solicit and use feedback,
use tools to take administrative processes out of the board meeting.
4. Prepare for excellence (38) – Make strategic issues the star, solve one problem at a
time, streamline the agenda, and focus the board’s effort.

33. Data & Board Intelligence Journey
33
Board Meeting cycle
- Agenda, Minutes, Resolution & eSigs
- Files, Board communications, Tasks
Board Annual Cycle
- D&O, Disclosure, ESG, Cyber scorecards
- Skills Matrix , Board Assessments (Board Rating), Nominations
Benchmarking, Data & Insights
- Meeting Ratings, Usage Analytics, News and sentiment analysis
- Agenda tagging, Skills Gaps
Real-time Analysis & Coaching
- Sector, Segment, Geo, Business cycle cohorts
- Real-time coaching , Director Rating
- Agenda Templates, Content suggestions
Improve Effectiveness
& Better Managed Risk
Time
Value
to
the
Board

34. Audience
Q&A

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THANK YOU
35

36. Appendix

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Respondents who would like to be contacted by OnBoard
42
Name Email Region Industry
Akyaa Addo-Kufuor akuaafreh@yahoo.com Africa Bank
Ben Wedge wedgeben@yahoo.com US and Canada Technology
Bruce Belvin treasurer@fbcheights.org US and Canada Non-profit
Cindy E Collier cindycollier@cindycollier.com US and Canada Healthcare
Cindy Shearer cshearer@avenidas.org US and Canada Non-profit
Cindy Siler cindys@mercytn.org US and Canada Non-profit
David Anderson davida@abbank.com US and Canada Bank
David Beatson dibeatson@ascent-advisors.com US and Canada Supply Chain and Logistics
David Paul cameronconsults@comcast.net US and Canada Technology
Don Tharpe citoriv11@twc.com US and Canada Higher Education
Doni Riddle doniriddle@gmail.com US and Canada Retired Coatings Executive
Dr Khan drj.khan9@gmail.com Asia Healthcare
Geetha Rao geetha@springborne.com US and Canada Healthcare
Glenda Smith glesmith@msm.edu US and Canada Higher Education
John Jones johnjones@vaumc.org US and Canada Non-profit
Johnnie Peterson johnnie.peterson@ssa.gov US and Canada SS Administration
Joshua Veldman joshuaveldman@gmail.com US and Canada Finance
Karen Silverman karenesilverman@gmail.com US and Canada Technology
Keith Bailey keith.bailey@blueprintbusinesssolutions.com.au Australia and New Zealand Manufacturing
*OnBoard can cross-reference with email list
Forwarded to Josh Palmer February 2022

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Respondents who would like to be contacted by OnBoard
43
Name Email Region Industry
Kendall Williams kwilliams@thewilliamsfirm.com US and Canada Legal
Kimberly Adams kimberly.adams@sjcd.edu US and Canada Higher Education
Lana Mangold lana@eagleretirement.com US and Canada Finance
Leslie Ramirez lramirez@m1fcu.org US and Canada Credit Union
Lisa Sidletsky lsidletsky@csinet.org US and Canada Association
Mira Mohideen mira.mohideen@mencap.org.uk Europe Non-profit
Nancy Walker elijasmith1960@gmail.com US and Canada Public services
Nola Masterson masterson@sciencefuturesinc.com US and Canada Healthcare
Nyrhee Gilmore nyrhee_gilmore@intuit.com US and Canada Tax Preparation
PJ Wharton pjwharton@yampavalleybank.com US and Canada Bank
Raejean Garcia raejean.garcia@nsbbank.com US and Canada Bank
Ramoul kheireddine kjereddineramoul@gmail.com Africa Management
Robert Nienaber bob.nienaber@benefitrfp.com US and Canada Technology
Rochelle rochellegoe@gmail.com US and Canada Technology
SarahAnn Whitbeck sarahann@cwisociety.org US and Canada Healthcare
Tim Trerise tim@trerise.net US and Canada Credit Union
Vicki Hollub vicki_hollub@oxy.com US and Canada Energy
Zach Penshorn zach.penshorn@m3ins.com US and Canada Insurance
*OnBoard can cross-reference with email list
Forwarded to Josh Palmer February 2022

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Respondents not using board management software, but
expect their use of technology to “increase significantly”
44
Magenta indicates respondents who would like to be contacted by OnBoard (see prior slides)
Name Email Region Industry
Beata Swacha bswacha@appraisalinstitute.org US and Canada Association
Debra Barnes-Woods debra.j.woods@dcbs.oregon.gov US and Canada State Building Codes
Douglas Koch dougko@pcom.edu US and Canada Non-profit
Jackie Jones jackie.jones@dot.ca.gov US and Canada Transportation
John Jones johnjones@vaumc.org US and Canada Non-profit
Joshua Veldman joshuaveldman@gmail.com US and Canada Finance
Julia Ruslys juliaruslys@gmail.com US and Canada Non-profit
Kelly Regan kregan@premierbanks.com US and Canada Bank
Kimberly Adams kimberly.adams@sjcd.edu US and Canada Higher Education
Kinman Tong kinman.tong@mossadams.com US and Canada Non-profit
*OnBoard can cross-reference with email list

45. OnBoard | ©2022 Passageways, Inc. Confidential. All rights reserved.
Respondents not using board management software, but
expect their use of technology to “increase significantly”
45
Magenta indicates respondents who would like to be contacted by OnBoard (see prior slides)
Name Email Region Industry
Liv Noble liv.noble@nedonboard.com Europe Higher Education
Mike Montagna mmontagna@charlotteregion.com US and Canada Not for Profit
Nancy Walker elijasmith1960@gmail.com US and Canada Public services
Rebecca Hampson rebecca.hampson@stratfordtowntrust.co.uk Europe Non-profit
Richard Shaw rshaw@enpowergroup.com US and Canada Logistics
SarahAnn Whitbeck sarahann@cwisociety.org US and Canada Healthcare
Suchitra Padmanabhan suchitra@cbwbank.com US and Canada Bank
Taggert Medgaarden Taggert@austinhra.org US and Canada Government
Tara Bishop bishop@ncura.edu US and Canada Non-profit
Vicki Wickizer president@saintmarys.edu US and Canada Higher Education
*OnBoard can cross-reference with email list