VisitEngland and the Equality and Human Rights Commission (EHRC) have produced a new guide for tourism businesses on welcoming customers with assistance dogs. Take the lead highlights the important role performed by assistance dogs, it outlines the legal obligations under the Equality Act 2010, and how tourism businesses can boost business by attracting more visits from disabled travellers and their canine companions.
Assistance dogs provide an extremely important service to their owners, who rely on them to help with everyday activities that many people would take for granted. As well as support for people with visual impairments, they also provide valuable help for people with hearing loss, epilepsy, diabetes and physical mobility problems.
By making small changes, often at very low cost, accommodation providers can help ensure all visitors feel welcome, make the most of the accessible tourism market - a sector worth over £2 billion a year* with strong growth potential, and ensure they fulfil their legal duties to the 6500 assistance dog users in the UK.
1) The ADA defines a service animal as a dog that is individually trained to do work or perform tasks for a person with a disability. While emotional support animals are not considered service animals under the ADA, broader definitions exist under other laws.
2) Businesses are only allowed to ask two questions regarding a service animal: if it is needed due to a disability, and what tasks it is trained to perform. No other documentation is required.
3) Violating the ADA's rules for service animals can result in damages, injunctive relief, and attorney's fees for private entities. Determining if an animal qualifies can be complicated due to varying state laws.
In 2005, the provincial government passed the Accessibility for Ontarians with Disabilities Act (the “AODA”). AODA aims to make Ontario fully accessible by 2025 by addressing barriers that prevent people with disabilities from fully and equally participating in all aspects of public life. This presentation will cover the key aspects and principles of the impact of AODA on Customer Service Standards (CSS).
Breakout presentation by Anne Springer, B.A. for the 7th Annual Conference of the Aging and Disability Resource Consortium of the Greater North Shore Inc.
For a short personal overview of the situation by Theo Stewart, go to: http://dogidogblog.wordpress.com/2014/11/08/dog-law/
This presentation was created in response to people's concerns following articles in most of the newspapers. Please note that prosecution for a single offense unless actual damage is caused is very rare and unlikely. Most authorities will first give out warning and advice.
This presentation is designed to be used by dog professionals (those who work with dogs in any capacity, such as trainers, behaviour consultants, groomers, rescue workers, boarding kennels, dog walkers etc.) to address existing concerns in the dog-owning public, with advice for dog owners regarding the changes in the Dog Law and what they can do to play safe with practical solutions. It is not to scaremonger, but to inform. What we say is accurate to the best of our knowledge. This is a privately created presentation. We don't represent the law or the government.
Service dogs are trained to assist individuals with disabilities by performing tasks to mitigate the effects of their disabilities. Guide dogs help blind or visually impaired individuals navigate and alert deaf individuals to sounds in their environment. Service dogs can also retrieve dropped items, wake individuals from sleep, and remind owners to take medication for psychiatric disabilities like depression. Effective service dogs possess traits like alertness, energy, and an ability to focus on their owner. While expensive to purchase fully trained, individuals can also work with experienced trainers to teach adopted dogs disability-specific tasks.
White Bird Care and Nursing Ltd provides home care services including personal care, daily living assistance, meal preparation, housework, and specialist care. Their goals are to enable independent living, maintain clients' independence and choices, and deliver culturally sensitive care. Services are available 24/7 with registered manager support during office hours. Staff are trained and the service is regulated and inspected to meet quality standards.
Jan-Feb 2015 Lunenburg County SPCA NewsletterCathie Billings
Bi-Monthly SPCA for Lunenburg County NS, Newsletter for Animal Lovers, featuring information, available pets for adoption and notes from those who have adopted.
Guide dogs play an important role in preserving the independence of the visually impaired. There are over 11 million visually impaired people in the US, but only about 10,000 use guide dogs. Guide dogs allow many to live independently. The document provides 5 rules for interacting with guide dogs: do not distract working guide dogs, never feed a guide dog, it's okay to ask for identification proving a dog is a certified service animal, do not try to steer a blind person with a guide dog, and help out by opening doors or reading menus.
1) The ADA defines a service animal as a dog that is individually trained to do work or perform tasks for a person with a disability. While emotional support animals are not considered service animals under the ADA, broader definitions exist under other laws.
2) Businesses are only allowed to ask two questions regarding a service animal: if it is needed due to a disability, and what tasks it is trained to perform. No other documentation is required.
3) Violating the ADA's rules for service animals can result in damages, injunctive relief, and attorney's fees for private entities. Determining if an animal qualifies can be complicated due to varying state laws.
In 2005, the provincial government passed the Accessibility for Ontarians with Disabilities Act (the “AODA”). AODA aims to make Ontario fully accessible by 2025 by addressing barriers that prevent people with disabilities from fully and equally participating in all aspects of public life. This presentation will cover the key aspects and principles of the impact of AODA on Customer Service Standards (CSS).
Breakout presentation by Anne Springer, B.A. for the 7th Annual Conference of the Aging and Disability Resource Consortium of the Greater North Shore Inc.
For a short personal overview of the situation by Theo Stewart, go to: http://dogidogblog.wordpress.com/2014/11/08/dog-law/
This presentation was created in response to people's concerns following articles in most of the newspapers. Please note that prosecution for a single offense unless actual damage is caused is very rare and unlikely. Most authorities will first give out warning and advice.
This presentation is designed to be used by dog professionals (those who work with dogs in any capacity, such as trainers, behaviour consultants, groomers, rescue workers, boarding kennels, dog walkers etc.) to address existing concerns in the dog-owning public, with advice for dog owners regarding the changes in the Dog Law and what they can do to play safe with practical solutions. It is not to scaremonger, but to inform. What we say is accurate to the best of our knowledge. This is a privately created presentation. We don't represent the law or the government.
Service dogs are trained to assist individuals with disabilities by performing tasks to mitigate the effects of their disabilities. Guide dogs help blind or visually impaired individuals navigate and alert deaf individuals to sounds in their environment. Service dogs can also retrieve dropped items, wake individuals from sleep, and remind owners to take medication for psychiatric disabilities like depression. Effective service dogs possess traits like alertness, energy, and an ability to focus on their owner. While expensive to purchase fully trained, individuals can also work with experienced trainers to teach adopted dogs disability-specific tasks.
White Bird Care and Nursing Ltd provides home care services including personal care, daily living assistance, meal preparation, housework, and specialist care. Their goals are to enable independent living, maintain clients' independence and choices, and deliver culturally sensitive care. Services are available 24/7 with registered manager support during office hours. Staff are trained and the service is regulated and inspected to meet quality standards.
Jan-Feb 2015 Lunenburg County SPCA NewsletterCathie Billings
Bi-Monthly SPCA for Lunenburg County NS, Newsletter for Animal Lovers, featuring information, available pets for adoption and notes from those who have adopted.
Guide dogs play an important role in preserving the independence of the visually impaired. There are over 11 million visually impaired people in the US, but only about 10,000 use guide dogs. Guide dogs allow many to live independently. The document provides 5 rules for interacting with guide dogs: do not distract working guide dogs, never feed a guide dog, it's okay to ask for identification proving a dog is a certified service animal, do not try to steer a blind person with a guide dog, and help out by opening doors or reading menus.
This document discusses guide dogs and their importance for the visually impaired. It notes that over 11 million Americans are blind or visually impaired, and around 10,000 of them use guide dogs to preserve their independence. The document then provides 5 rules for interacting with guide dogs, such as not distracting them while working, never feeding them, asking for identification, avoiding interfering with the guide dog's work, and offering other assistance to their handlers.
Stray dogs in India often live in poor conditions and lack food, shelter and medical care. The document provides guidance on humane ways to help stray dogs, such as forming community groups to regularly feed, vaccinate and neuter dogs to improve their welfare and control the population. Key steps include working with neighbours, making long-term plans for food and shelter, getting medical assistance from vets, raising awareness of laws protecting dogs, and reporting any abuse.
Here are a few key reasons why it is important for a worker in the community services industry (CSI) to follow their job description:
1. Clarity of role and responsibilities. The job description clearly outlines the tasks and duties expected of the worker. Following the job description prevents role confusion and ensures the worker is focusing their efforts on the areas they are responsible for.
2. Compliance with legal and ethical standards. The job description helps to legally define the scope and boundaries of the worker's role. Following it helps the worker operate ethically and avoid overstepping their authority. It protects both the worker and the organization from legal issues.
3. Consistency and quality of service. Adhering to the job description
This document discusses ethics in dentistry. It defines ethics and dental ethics, outlining that dental ethics applies moral principles to dentistry. The key principles of dental ethics are outlined as doing good, doing no harm, autonomy, justice, truthfulness, and confidentiality. Examples of each principle are provided. Unethical practices for dentists are also discussed, such as performing unnecessary treatment for monetary gain or advertising directly for patients. The document stresses that dentists have duties to their patients, colleagues, and community, including providing quality care and keeping patient information private.
Stonham carers support is a dedicated support service offering support to families and carers who live in Birmingham caring for individuals with mental health difficulties
https://bhammhcarer.homegroup.org.uk
Key information about responsible dog ownership. Common laws and regulations owners should be aware of. Touches upon condo owners, those going through custody issues, traveling with pets and how the courts see things.
The document outlines the policies and procedures of an organization regarding accessibility for people with disabilities. It discusses:
1) The roles and responsibilities of employees in providing accessible customer service and ensuring equal access to services.
2) Policies regarding assistive devices, service animals, support persons, notice of disruptions, and receiving feedback.
3) Training requirements for employees on accessibility standards and procedures for accommodating those with disabilities.
Pet care services encompass a range of services and professionals dedicated to the well-being of pets. These services include pet boarding, pet sitting, grooming, veterinary care, dog walking, and more. They aim to provide food, shelter, medical attention, exercise, and companionship to pets, ensuring their health, safety, and happiness while their owners are away or in need of assistance. Pet care services help pet owners meet their pets' physical, emotional, and medical needs, promoting a high quality of life for their beloved animals.
The document discusses various campaigns and educational initiatives that local authorities and animal welfare organizations use to address issues related to stray dogs, including microchipping, neutering, and anti-fouling campaigns. It outlines programs such as microchipping clinics, neutering schemes, education in schools, and media campaigns promoting responsible dog ownership. It also discusses partnering with groups like the Kennel Club on training programs and working with breed clubs and other animal-related organizations. The overall aim is to reduce the number of stray dogs and incidents of dog fouling through public education and low-cost veterinary services.
The document discusses how aids and adaptations can help people with arthritis live more independently and reduce their need for expensive care services. Some key points:
- Over half of survey respondents with musculoskeletal conditions were unable to complete basic daily tasks independently, suggesting many would qualify for free aids and adaptations.
- However, many people are unaware of the help available from their local authorities or are paying for equipment themselves. Only 16% received aids from local authorities.
- Aids and adaptations can significantly improve people's quality of life and independence. 95% of users said they had a positive impact and 79% said they improved independence. For some, they make the difference between independence or relying on others.
- More needs
The document provides information about the Doggie Brigade program at Akron Children's Hospital. It discusses the program's mission to use therapy dogs to improve patients' physical, emotional, and psychological health. The summary describes the program's history starting in 1990, current operations including visiting many areas of the hospital, and requirements for volunteers and their dogs to participate, which include a minimum yearly commitment, training, and evaluations to ensure the dogs are well-behaved and able to provide comfort in a healthcare setting.
This weekly bulletin from the National Family Carer Network provides information on various topics related to caring for family members with disabilities or health issues. It includes 12 items on national news and opportunities, 2 items on news from the South East region of England, and 1 item on news from the North West region. The bulletin is distributed to members of the organization and provides a way for members to contribute news items and a contact to unsubscribe.
This document provides guidelines for ensuring the welfare of dogs. It discusses the five welfare needs dogs have under the Animal Welfare Act 2006: a suitable environment, diet, ability to exhibit natural behaviors, protection from harm, and companionship. Specific recommendations are given for providing dogs with a safe place to live and rest, access to food, water, shelter and toileting areas, healthcare, and companions as needed. Owners are responsible for understanding and meeting all of a dog's needs.
Safeguarding Children with Autism by Wade TidburyWade Tidbury
This document provides a guide for safeguarding children with autism. It discusses that children with disabilities like autism are more vulnerable to abuse due to difficulties communicating and dependence on others for care. Signs of abuse can also be confused with traits of autism. The document emphasizes the importance of being vigilant for any changes in behavior and considering the child's perspective when there are concerns about their safety or welfare. Frontline practitioners should discuss any concerns with a designated safeguarding officer.
Safeguarding Children with Autism by Wade TidburyWade Tidbury
This document provides guidance for professionals on safeguarding children with autism. It discusses how children with autism are more vulnerable to abuse due to difficulties communicating and understanding social cues. The document outlines the signs of different types of abuse and emphasizes the importance of being vigilant, as autism traits can be confused with abuse indicators. It provides advice on procedures for responding to concerns and investigating possible abuse of children with autism.
Service dogs are trained to perform tasks to assist people with disabilities such as guiding the blind, alerting the deaf, pulling wheelchairs, detecting seizures or changes in blood sugar. Businesses must allow service dogs into public spaces without documentation and cannot deny access due to allergies. Service dogs help in a variety of ways such as assisting autistic children, detecting cancer smells, pulling wheelchairs, hearing assistance, and providing comfort in hospitals. People should not pet or distract working service dogs.
Mark Restall workshop at AVM 2016, helping volunteer managers understand the law. The session was a chance to ask questions on any legal issue relevant to volunteer management, aimed at those who need information on specific topics, or who have strategic responsibility for volunteering.
Autism Assistance Dogs Ireland provides assistance dogs to help children with autism by increasing their safety, independence, and social skills. Each dog costs €15,000 to train and the organization relies solely on donations as it receives no government funding. The dogs help children with autism in various ways such as reducing bolting behaviors, acting as a calming influence, and allowing families to go out in public again. To receive an assistance dog, a family must meet eligibility criteria and wait up to 5 years as the organization can only train and place 8 to 10 dogs per year.
The document provides information and guidance for new dog owners on caring for their pet. It discusses selecting a breed that matches your lifestyle, adopting from a rescue center or reputable breeder, vaccinations and preventative care, microchipping, insurance, neutering, exercise needs, introducing the dog to its new home and family members, toilet training, rewarding positive behavior and avoiding punishment, and the importance of socialization. The goal is to help new owners properly care for their dog and create a happy home.
The document provides information and guidance for new dog owners on caring for their pet. It covers topics like vet checkups, vaccinations, microchipping, insurance, exercise needs, training, nutrition, and more. The document emphasizes doing research to choose a breed that suits your lifestyle and making sure basic health, behavioral, and care needs are met to help the dog live a happy and healthy life. It also stresses the importance of socialization for puppies and recommends obedience training to establish yourself as the pack leader.
This document discusses guide dogs and their importance for the visually impaired. It notes that over 11 million Americans are blind or visually impaired, and around 10,000 of them use guide dogs to preserve their independence. The document then provides 5 rules for interacting with guide dogs, such as not distracting them while working, never feeding them, asking for identification, avoiding interfering with the guide dog's work, and offering other assistance to their handlers.
Stray dogs in India often live in poor conditions and lack food, shelter and medical care. The document provides guidance on humane ways to help stray dogs, such as forming community groups to regularly feed, vaccinate and neuter dogs to improve their welfare and control the population. Key steps include working with neighbours, making long-term plans for food and shelter, getting medical assistance from vets, raising awareness of laws protecting dogs, and reporting any abuse.
Here are a few key reasons why it is important for a worker in the community services industry (CSI) to follow their job description:
1. Clarity of role and responsibilities. The job description clearly outlines the tasks and duties expected of the worker. Following the job description prevents role confusion and ensures the worker is focusing their efforts on the areas they are responsible for.
2. Compliance with legal and ethical standards. The job description helps to legally define the scope and boundaries of the worker's role. Following it helps the worker operate ethically and avoid overstepping their authority. It protects both the worker and the organization from legal issues.
3. Consistency and quality of service. Adhering to the job description
This document discusses ethics in dentistry. It defines ethics and dental ethics, outlining that dental ethics applies moral principles to dentistry. The key principles of dental ethics are outlined as doing good, doing no harm, autonomy, justice, truthfulness, and confidentiality. Examples of each principle are provided. Unethical practices for dentists are also discussed, such as performing unnecessary treatment for monetary gain or advertising directly for patients. The document stresses that dentists have duties to their patients, colleagues, and community, including providing quality care and keeping patient information private.
Stonham carers support is a dedicated support service offering support to families and carers who live in Birmingham caring for individuals with mental health difficulties
https://bhammhcarer.homegroup.org.uk
Key information about responsible dog ownership. Common laws and regulations owners should be aware of. Touches upon condo owners, those going through custody issues, traveling with pets and how the courts see things.
The document outlines the policies and procedures of an organization regarding accessibility for people with disabilities. It discusses:
1) The roles and responsibilities of employees in providing accessible customer service and ensuring equal access to services.
2) Policies regarding assistive devices, service animals, support persons, notice of disruptions, and receiving feedback.
3) Training requirements for employees on accessibility standards and procedures for accommodating those with disabilities.
Pet care services encompass a range of services and professionals dedicated to the well-being of pets. These services include pet boarding, pet sitting, grooming, veterinary care, dog walking, and more. They aim to provide food, shelter, medical attention, exercise, and companionship to pets, ensuring their health, safety, and happiness while their owners are away or in need of assistance. Pet care services help pet owners meet their pets' physical, emotional, and medical needs, promoting a high quality of life for their beloved animals.
The document discusses various campaigns and educational initiatives that local authorities and animal welfare organizations use to address issues related to stray dogs, including microchipping, neutering, and anti-fouling campaigns. It outlines programs such as microchipping clinics, neutering schemes, education in schools, and media campaigns promoting responsible dog ownership. It also discusses partnering with groups like the Kennel Club on training programs and working with breed clubs and other animal-related organizations. The overall aim is to reduce the number of stray dogs and incidents of dog fouling through public education and low-cost veterinary services.
The document discusses how aids and adaptations can help people with arthritis live more independently and reduce their need for expensive care services. Some key points:
- Over half of survey respondents with musculoskeletal conditions were unable to complete basic daily tasks independently, suggesting many would qualify for free aids and adaptations.
- However, many people are unaware of the help available from their local authorities or are paying for equipment themselves. Only 16% received aids from local authorities.
- Aids and adaptations can significantly improve people's quality of life and independence. 95% of users said they had a positive impact and 79% said they improved independence. For some, they make the difference between independence or relying on others.
- More needs
The document provides information about the Doggie Brigade program at Akron Children's Hospital. It discusses the program's mission to use therapy dogs to improve patients' physical, emotional, and psychological health. The summary describes the program's history starting in 1990, current operations including visiting many areas of the hospital, and requirements for volunteers and their dogs to participate, which include a minimum yearly commitment, training, and evaluations to ensure the dogs are well-behaved and able to provide comfort in a healthcare setting.
This weekly bulletin from the National Family Carer Network provides information on various topics related to caring for family members with disabilities or health issues. It includes 12 items on national news and opportunities, 2 items on news from the South East region of England, and 1 item on news from the North West region. The bulletin is distributed to members of the organization and provides a way for members to contribute news items and a contact to unsubscribe.
This document provides guidelines for ensuring the welfare of dogs. It discusses the five welfare needs dogs have under the Animal Welfare Act 2006: a suitable environment, diet, ability to exhibit natural behaviors, protection from harm, and companionship. Specific recommendations are given for providing dogs with a safe place to live and rest, access to food, water, shelter and toileting areas, healthcare, and companions as needed. Owners are responsible for understanding and meeting all of a dog's needs.
Safeguarding Children with Autism by Wade TidburyWade Tidbury
This document provides a guide for safeguarding children with autism. It discusses that children with disabilities like autism are more vulnerable to abuse due to difficulties communicating and dependence on others for care. Signs of abuse can also be confused with traits of autism. The document emphasizes the importance of being vigilant for any changes in behavior and considering the child's perspective when there are concerns about their safety or welfare. Frontline practitioners should discuss any concerns with a designated safeguarding officer.
Safeguarding Children with Autism by Wade TidburyWade Tidbury
This document provides guidance for professionals on safeguarding children with autism. It discusses how children with autism are more vulnerable to abuse due to difficulties communicating and understanding social cues. The document outlines the signs of different types of abuse and emphasizes the importance of being vigilant, as autism traits can be confused with abuse indicators. It provides advice on procedures for responding to concerns and investigating possible abuse of children with autism.
Service dogs are trained to perform tasks to assist people with disabilities such as guiding the blind, alerting the deaf, pulling wheelchairs, detecting seizures or changes in blood sugar. Businesses must allow service dogs into public spaces without documentation and cannot deny access due to allergies. Service dogs help in a variety of ways such as assisting autistic children, detecting cancer smells, pulling wheelchairs, hearing assistance, and providing comfort in hospitals. People should not pet or distract working service dogs.
Mark Restall workshop at AVM 2016, helping volunteer managers understand the law. The session was a chance to ask questions on any legal issue relevant to volunteer management, aimed at those who need information on specific topics, or who have strategic responsibility for volunteering.
Autism Assistance Dogs Ireland provides assistance dogs to help children with autism by increasing their safety, independence, and social skills. Each dog costs €15,000 to train and the organization relies solely on donations as it receives no government funding. The dogs help children with autism in various ways such as reducing bolting behaviors, acting as a calming influence, and allowing families to go out in public again. To receive an assistance dog, a family must meet eligibility criteria and wait up to 5 years as the organization can only train and place 8 to 10 dogs per year.
The document provides information and guidance for new dog owners on caring for their pet. It discusses selecting a breed that matches your lifestyle, adopting from a rescue center or reputable breeder, vaccinations and preventative care, microchipping, insurance, neutering, exercise needs, introducing the dog to its new home and family members, toilet training, rewarding positive behavior and avoiding punishment, and the importance of socialization. The goal is to help new owners properly care for their dog and create a happy home.
The document provides information and guidance for new dog owners on caring for their pet. It covers topics like vet checkups, vaccinations, microchipping, insurance, exercise needs, training, nutrition, and more. The document emphasizes doing research to choose a breed that suits your lifestyle and making sure basic health, behavioral, and care needs are met to help the dog live a happy and healthy life. It also stresses the importance of socialization for puppies and recommends obedience training to establish yourself as the pack leader.
Similar to Uk assistance dogs tourism_standard (20)
Tracing Disability Representation After the1981UN International Year of Disab...Scott Rains
Scott Rains discusses his research into how various countries represented people with disabilities on postage stamps issued for the 1981 International Year of Disabled Persons. He analyzed over 115 countries' stamp issues from that year and organized them into categories based on their depictions, such as broken stems representing disability, people with disabilities at work, sports, tourism, visible and invisible disabilities, and famous disabled individuals. His methodology involved compiling images and facts into spreadsheets and flashcards to identify patterns in how different nations portrayed disability through these commissioned artworks.
The document summarizes interpretive programs at Ocotillo Wells SVRA that combine astronomy with off-road vehicle recreation:
- The park offers a weekly astronomy program featuring solar viewing, night sky viewing with a powerful telescope, and videos/activities to teach visitors about the cosmos. Donations have made the program financially sustainable.
- "Astrogeology" exhibits at popular off-road sites teach about geology of other planets compared to local features, using hands-on activities like examining moon rocks.
- Outreach includes astronomy-themed junior ranger activities, and programs taking telescopes into the nearby town and schools. Trading cards and information packets also spread astronomy knowledge.
- While primarily an off
The Purpose of a Conference on Inclusive TourismScott Rains
A conference on inclusive tourism has the dual responsibility of applying best practices in meetings, incentives, conferences and exhibitions (MICE) while also modeling full participation for people of all abilities. Such a conference aims to showcase inclusive practices and provide a venue for improving them by directly engaging people with disabilities. It also works to promote universal human rights to cultural participation as affirmed in the UN Convention on the Rights of Persons with Disabilities. Effective data collection on travelers with disabilities and collaboration between industry and disability advocacy groups is needed to better understand this important market segment.
San Marino Declaration on Inclusive Tourism - 2014Scott Rains
Representatives from various organizations met in San Marino to discuss accessible tourism. They recognized the rights of disabled people to access tourism activities based on the UN Convention on the Rights of Persons with Disabilities. While progress has been made in accessibility in Europe, more needs to be done, especially in developing countries. The group calls on stakeholders to work towards eliminating barriers through training, observing universal design principles, promoting technologies that provide accessibility information, and mainstreaming accessibility in the tourism industry.
WASHINGTON, D.C., November 11, 2014—Today the Equal Rights Center (ERC)—a national non-profit civil rights organization—released a new toolkit to help veterans with disabilities advocate for accessible housing.
“Every year, hundreds of thousands of veterans return home to new challenges and barriers due to physical and mental disabilities resulting from their service to and for our country,” said Melvina Ford, executive director of the ERC. “Under the federal Fair Housing Act, these veterans are entitled to accessible housing and beyond that our gratitude and respect.”
According to government sources, 45 percent of the 1.6 million veterans from the wars in Iraq and Afghanistan are now seeking compensation for service-related disabilities, more than double the estimate of 21 percent who filed such claims after the Gulf War.
The lack of available accessible housing for these veterans with disabilities contributes to higher rates of unemployment and homelessness. Approximately 12 percent of the homeless population is made up of veterans, which in real numbers amounts to almost 50,000 homeless veterans on our streets.
“Our veterans—particularly those who return home with service-related disabilities—deserve equal treatment and opportunity in all aspects of their new lives,” said James Schenck, president and CEO of Pentagon Federal Credit Union (PenFed). “It is imperative that we ensure that veterans with disabilities have the resources and education to be effective advocates for themselves and their families.”
The Veterans with Disabilities Toolkit highlights the rights to accessible housing afforded to veterans with disabilities under Title XIII of the Civil Rights Act of 1968, known as the Fair Housing Act (FHA). This toolkit provides: an overview of the rights provided by the federal FHA, information on accessible design requirements of multifamily development, how to request a reasonable modification or accommodation from property owners or managers and answers to frequently asked questions.
On Disability and Tourism in Nepal: Article by Scott Rains and Interview with...Scott Rains
The document summarizes an article written by Dr. Scott Rains about the challenges and promise of inclusive tourism in Nepal. Some key points:
- Dr. Rains visited Nepal to evaluate the accessibility of tours for wheelchair users and build capacity of tourism suppliers to assist people with disabilities.
- Nepal faces significant challenges to becoming fully accessible and disability-friendly but has potential to grow its tourism industry by serving the large market of travelers with disabilities.
- Universal design principles that make places accessible to all could help Nepal's tourism if adopted, such as accessible hotels, transportation, and public facilities.
- Other experts like Ms. Paula Sotnik also see potential in Nepal's disability rights movement despite limited
Disability Rights in Nepal: NAPD MagazineScott Rains
The National Association of Physically Disabled People of Nepal held its 5th annual general meeting where various reports were presented and a new executive committee was elected. The meeting emphasized the need for full implementation of the Convention on the Rights of Persons with Disabilities and ensuring the rights of persons with disabilities in the new constitution. A new 7-member executive committee under the leadership of Laxmi Prasad Shrestha was elected for the fiscal year 2071/72. The meeting concluded with the formal handover of responsibilities from the outgoing to the newly elected committee.
Travel South Africa in a Wheelchair - Forward Magzine, Feb 2010Scott Rains
The document summarizes the author's 11-day trip to South Africa's Elephant Coast region, arranged by Access 2 Africa Safaris. It describes accessible accommodations at Macaranga Lodge and Hilltop Camp, as well as activities like visiting Shake Marine World in Durban and going on game drives in Hluluwe Game Reserve. The trip allowed the author, who uses a wheelchair, to experience South African culture and see many wild animals in their natural habitats. The region is poised to become more popular as an accessible tourist destination with improvements to Durban's airport.
The Matera Manifesto on Cultural Inclusion (In Italian and English)Scott Rains
THE MATERA MANIFESTO
This document summarises the results of the discussions between
experts in Universal Accessibility meeting in the international event
entitled "ZERO BARRIERE - L'Accessibilità Conviene" (ZERO BARRIERS:
Accessibility for All), organised on 27 and 28 September 2014 in
Matera by Officina Rambaldi, with the active participation and
patronage of MiBACT (the Italian Ministry of Cultural Heritage and
Activities and of Tourism, the Council of Europe and of many other
local, regional and international institutions.
The participants duly wish to:
- Reiterate the right proclaimed in Article 27.1 of the Universal
Declaration of Human Rights, 1948, which reads: “Everyone has the
right freely to participate in the cultural life of the community, to
enjoy the arts and to share in scientific advancement and its
benefits”;
- Underline the significance of the United Nations Convention on
the Rights of Persons with Disabilities, adopted by the General
Assembly in 2006, with special reference to Art. 30;
Going to Wild Places I Could Only Dream About - SlideshowScott Rains
Nearly 1 in 5 Australians has a disability, and people with disabilities spend $8 billion per year on tourism in Australia, accounting for 11% of total tourism expenditure. Most people with disabilities (88%) take a holiday each year. The document discusses promoting accessibility equipment and tourism for people with disabilities through various organizations and websites, and provides information on evaluating park accessibility.
Destinations for All: How Far Have We Come?Scott Rains
This document summarizes the key points of the Destinations For All World Summit held in Montreal, Canada from 19-22 October 2014. The summit brought together experts from around the world to help develop universal accessibility and inclusion standards for tourism destinations. Speakers discussed improving the availability of accessible tourism information and the need to provide disability awareness training for tourism industry workers. Smaller destinations that have successfully embraced inclusive tourism practices were highlighted as examples. The summit aimed to establish international accessibility standards and norms to help destinations provide seamless, enjoyable travel experiences for all travelers, including the one billion people living with disabilities.
Montreal Declaration on Inclusive Tourism in DestinationsScott Rains
This document is a declaration from a World Summit on Destinations for All held in Montreal, Canada in 2014. It was signed by professionals, NGO representatives, universities, international agencies, and government institutions. The declaration recognizes the importance of inclusive tourism that is accessible to persons with disabilities, seniors, families and other visitors. It recommends 26 measures that tourism operators, local authorities, governments, and national authorities should take to promote accessible and inclusive tourism, such as applying universal design principles, providing accessibility training, adopting accessibility standards and guidelines, and making policy and funding commitments to develop accessible tourism.
Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All)
Conference site: http://www.destinationsforall2014.com/en/
D4All presentation by Scott Rains:
https://independent.academia.edu/ScottRains/Drafts
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Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
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1. Take the lead
A guide to welcoming customers
with assistance dogs
2. The Equality and Human Rights
Commission and VisitEngland
The EHRC and VisitEngland have produced this
guide to help tourism businesses welcome people
with access requirements.
The EHRC has a statutory remit to promote and
monitor human rights; and to protect, enforce
and promote equality. We are committed to the
vision of a modern Britain where everyone is
treated with dignity and respect and we all have
an equal chance to succeed.
VisitEngland, England’s national tourist board,
works in partnership with others to lead the
development of a thriving tourist industry.
Who should read this guide?
If you offer a service to members of the public whether
for payment or not, whether you are a one bedroom
B&B or a large visitor attraction, this guide is for you.
It explains what your legal duties are to assistance dog
owners under the Equality Act 2010 and how you can
meet them, often at no additional cost.
3. Contents
1. What is an assistance dog?
Page 4
2. Why should assistance dogs be welcomed
by tourism businesses?
Page 6
3. What are my legal obligations?
Page 8
4. Frequently asked questions
Page 13
5. Where can I find further advice?
Page 19
3
4. 1. What is an assistance dog?
Thousands of disabled people rely on an assistance dog
to help them with day to day activities that many people
take for granted. You may be surprised to learn that
it’s not only blind people that are helped by assistance
dogs. Assistance dogs are also trained to help people
with hearing loss, epilepsy, diabetes, physical mobility
problems and more.
Assistance dogs carry out a variety of practical tasks
for people as well as support their independence and
confidence. Many users would find it hard to manage
without their assistance dog.
Assistance dogs are not pets
Assistance dogs:
are highly trained
will not wander freely around the premises
will sit or lie quietly on the floor next to their owner
are trained to go to the toilet on command and so are
unlikely to foul in a public place
are instantly recognisable by the harness or
identifying coat they wear.
4
5. Assistance Dogs (UK) has issued an ID book to all
6500 assistance dog users in the UK, meaning there
is now one recognisable ID. Every assistance dog user
will carry an ID book giving information about their
assistance dog and training organisation.
5
6. 2. Why should assistance
dogs be welcomed by
tourism businesses?
Disabled people who use assistance dogs quite often
experience discrimination that prevents them from
doing everyday things other people take for granted.
This is because BBs, tourist attractions, restaurants
and other businesses sometimes object to assistance
dogs being brought onto their premises. If this happens,
the effect is to deny the disabled person the opportunity
to buy goods or use services in the way other people do.
Potential consequences include
losing valuable business and
risking claims of disability
discrimination, which could
result in financial
compensation.
6
7. It is unlawful, for
example, if a tourism
provider states that
‘assistance dogs are
not welcome’ in their
literature
7
8. 3. What are my legal
obligations?
As service providers to the public, tourism businesses
have a legal duty to make reasonable adjustments to
enable disabled people, including assistance dog users,
to use their services.
It would be unlawful to refuse access to a disabled
person accompanied by an assistance dog except in the
most exceptional circumstances.
Ultimately, only a court could determine whether
refusing service to an assistance dog user was unlawful
or not. It would depend on the specific facts and
circumstances of each case.
The Equality Act 2010 says it is unlawful for a service
provider to discriminate against a disabled person in
the following ways:
8
9. Direct discrimination - treating a person less
favourably than others because of their disability, or
because of a perceived disability. For example, refusing
to serve a customer with learning disabilities.
Indirect discrimination - where a neutral policy
or rule is applied to everyone but puts those with a
disability at a disadvantage. For example, having a ‘no
dogs’ policy.
Discrimination arising from disability discrimination for any reason connected to the
person’s disability that is not covered by other forms of
discrimination. For example, refusing a disabled person
who is accompanied by an assistance dog access to a bar
area because other customers may not like dogs.
Failure to make reasonable adjustments - where
a physical feature, provision, criterion or practice puts
a disabled person at a substantial disadvantage the
service provider has a duty to take reasonable steps to
alter, remove or avoid that disadvantage.
This includes providing auxiliary aids and services and
amending ‘no dogs’ and ‘no pets’ policies to allow access
for assistance dogs.
9
11. Harassment - creating an intimidating, degrading,
hostile or offensive environment for a person because
of their disability.
Discrimination by association - this is when a
person who may or may not be disabled is treated less
favourably because of their association or connection
with a disabled person.
Victimisation - when a person, whether disabled or
not, is treated less favourably because they have made
a complaint about discrimination, or assisted someone
else to make a complaint about discrimination; this
includes being a witness.
Discriminatory advertisements – if a service
provider advertises that in offering a service they will
treat disabled people less favourably, this will amount
to direct discrimination. For example, stating that
assistance dogs are not welcome on literature or a
booking form.
Positive discrimination - the law recognises the
particular disadvantages that disabled people face and
so treating disabled people more favourably than others
is permitted.
11
12. It is easy to distinguish
between an assistance
dog and a pet by the
harness or identifying
coat it wears and the
special tag on its collar
collar.
12
13. 4. Frequently asked
questions
How can I tell if a dog is a registered assistance
dog and not just a pet? Can I ask to see ID?
It is easy to distinguish between an assistance dog and
a pet by the harness or identifying coat it wears and
the special tag on its collar. If the dog is not wearing its
special coat or harness you could politely ask to see ID
for the assistance dog.
Can I charge extra for an assistance dog, to
cover extra cleaning costs?
No, it is unlawful for service providers to pass on the
cost of making reasonable adjustments to the disabled
customer.
Can I charge a guest if their assistance dog
causes damage to the property, for example,
if the dog breaks something or scratches the
woodwork?
It is highly unlikely that an assistance dog would cause
damage to the property. It is unlikely to be reasonable
to charge a disabled guest for any minor damage or
13
wear and tear caused by an assistance dog.
14. If an assistance dog fouls on my premises,
can I charge the owner for cleaning costs?
It is highly unlikely that an assistance dog would foul
on the premises as they are trained to go to the toilet
on command. It is unlikely to be reasonable to pass
on the costs of any additional cleaning to the disabled
customer or anyone accompanying them.
What if the assistance dog is a danger or
nuisance to other customers or staff?
Assistance dogs are specially selected for their
temperament and trained by expert dog trainers over
a long period of time. Their owners also receive a
lot of training to ensure they can control their dogs.
Assistance dogs are highly unlikely to be a danger or
nuisance to other customers or staff and will quietly
accompany their owner. In the unlikely event that
an assistance dog jumped up or was barking at other
customers or staff, it would be reasonable to ask the
owner to control their dog.
Is it appropriate to have assistance dogs in the
dining room/restaurant?
Disabled people accompanied by assistance dogs should
be given access to the dining room, restaurant or café in
the same way as any other customer.
14
15. Assistance dogs will lie quietly at their owner’s feet
when they sit down to eat. The Chartered Institute of
Environmental Health has determined that assistance
dogs are unlikely to present a risk to hygiene.
I cook, prepare and serve my guests breakfast
in our farmhouse kitchen, should assistance
dogs be allowed?
European Regulation (EC) No 852/2004 on the hygiene
of foodstuffs states that a food business operator must
ensure adequate procedures are in place to prevent
domestic animals from having access to places where
food is prepared, handled or stored. However, in special
cases access may be provided, for example to assistance
dogs. Procedures should be in place to prevent such
access from resulting in contamination.
Am I allowed to refuse a booking from
someone with an assistance dog, if I already
have a booking for that date from an individual
with a dog allergy?
Refusing service to an assistance dog owner is likely to
constitute unlawful disability discrimination. If there
is an identifiable person with an allergy to dogs then
service providers should take reasonable steps to ensure
that person has minimal or no contact with dogs;
reasonable steps are unlikely to include refusing
15
16. assistance dogs. It is important to remember that
service providers owe a legal duty to disabled people to
make reasonable adjustments to enable them to access
the service.
We run a pet-free property, and I have an
existing booking from a guest who is highly
allergic to dogs. Who bears the cost if they
cancel their booking because the assistance
dog will be there?
Assistance dogs are not pets and service providers
would be expected to make an exception to a ‘no pets’
policy for them. It is unlawful for service providers
to pass on the cost of a reasonable adjustment to
the disabled person. If another guest cancelled their
booking because an assistance dog would be on the
premises, you could not lawfully pass any resulting cost
onto the disabled person, or anyone else accompanying
them.
My husband and I run a 2 bedroom BB and I
have an allergy to dogs meaning we don’t accept
any dogs. Is this OK?
There is no exception in the Equality Act 2010 to
cover this situation. In these circumstances a service
provider should carefully assess all possible means of
accommodating a disabled person.
16
17. This would include adjusting the duties of the allergic
member of staff to minimise or avoid contact with the
assistance dog. Any additional costs of the adjustment,
such as hiring extra staff or additional cleaning, should
not be passed on to the disabled person.
I have a pet dog/cat on the premises and do not,
therefore, think our BB is suitable for guests
to bring their own dog, even an assistance one.
Is this OK?
Refusing service to an assistance dog owner in these
circumstances is likely to constitute unlawful disability
discrimination. It is unlikely to be reasonable or
justifiable to refuse access to a disabled person because
of inconvenience caused to the service providers or their
own animals.
If I get a booking enquiry from somebody who
trains assistance dogs, but is not a disabled
person themselves, am I allowed to refuse
them?
There is no legal requirement to accommodate the
trainer’s dog if it is not being used as an assistance
dog by a disabled person. Refusing service to someone
because of their association or connection with a
disabled person and their assistance dog, however,
is likely to constitute unlawful discrimination by
association.
17
18. The trainer should, therefore, not be refused service
themselves.
How do I tell people I am open for
assistance dogs?
It is good practice to make it known that assistance
dogs are welcome in your access statement but it is
not a legal requirement to do so. A short statement
such as ‘we have a no pets policy except for assistance
dogs’ or ‘assistance dogs welcome’ would be sufficient.
Make sure all relevant staff are made aware that they
must allow access to registered assistance dogs. Most
customers will assume that this is the case. Consider
displaying a small sign or sticker on the door or wall at
entrances showing that assistance dogs are accepted.
Stickers are available from Assistance Dogs (UK) contact details can be found on the next page.
Ultimately only a court could determine
whether it would be lawful to refuse service
to a disabled person accompanied by an
assistance dog.
Such a determination would be highly
dependant on the specific facts and
circumstances of each case.
18
19. 5. Where can I find
further advice?
Equality and Human Rights Commission
Tel: 020 7832 7800
Website: www.equalityhumanrights.com
VisitEngland
Tel: 0207 578 1400
Website: www.visitengland.org
VisitScotland
Tel: 0131 472 2222
Website: www.visitscotland.org
Visit Wales
Tel: 0845 010 8020
Website: www.wales.gov.uk/tourism
Assistance Dogs (UK)
(a coalition of assistance dog organisations)
Tel: 01844 348100
Website: www.assistancedogs.org.uk
19