This document is a declaration from a World Summit on Destinations for All held in Montreal, Canada in 2014. It was signed by professionals, NGO representatives, universities, international agencies, and government institutions. The declaration recognizes the importance of inclusive tourism that is accessible to persons with disabilities, seniors, families and other visitors. It recommends 26 measures that tourism operators, local authorities, governments, and national authorities should take to promote accessible and inclusive tourism, such as applying universal design principles, providing accessibility training, adopting accessibility standards and guidelines, and making policy and funding commitments to develop accessible tourism.
2013 World Tourism Organization Accessible Tourism UpdateScott Rains
The UNWTO recommendations on "Accessible Tourism for All" (2013) have been approved and endorsed by the General Assembly. Updated from the 2005 version, the recommendations outline a form of tourism that involves a collaborative process among stakeholders to enable people with access requirements to function independently through universally designed tourism products, services and environments. These recommendations were developed within the framework of the UN Convention on the Rights of Persons with Disabilities of 2007.
Accessible Tourism for All defines the appropriate measures to ensure that persons with disabilities have access, on an equal basis with others, to the physical environment, transportation, information and communications and facilities open to the public or for public use.
"Accessibility is a central element of any responsible and sustainable tourism policy. It is both a human rights imperative and an exceptional business opportunity," said UNWTO Secretary-General Taleb Rifai. "Above all, we must come to appreciate that accessible tourism does not only benefit persons with disabilities or special needs, it benefits us all," he added.
Along this line, a manual on "Accessible Tourism for All" is set to be published in late 2013, designed to guide tourism stakeholders to improve the accessibility for tourism destinations, facilities and services worldwide.
The development of the Manual is a joint effort between UNWTO, the European Network for Accessible Tourism (ENAT) and two Spanish institutions, the ACS Foundation and the ONCE Foundation. According to the World Health Organization (2011), there are approximately 1 billion persons with disabilities in the world, or 15% of the world population having a physical, mental or sensory disability. UNWTO´s "Declaration on the Facilitation of Tourist Travel (2009) underlines travel and tourism facilitation for persons with disabilities as an essential element of any policy for the development of responsible tourism.
2013 World Tourism Organization Accessible Tourism UpdateScott Rains
The UNWTO recommendations on "Accessible Tourism for All" (2013) have been approved and endorsed by the General Assembly. Updated from the 2005 version, the recommendations outline a form of tourism that involves a collaborative process among stakeholders to enable people with access requirements to function independently through universally designed tourism products, services and environments. These recommendations were developed within the framework of the UN Convention on the Rights of Persons with Disabilities of 2007.
Accessible Tourism for All defines the appropriate measures to ensure that persons with disabilities have access, on an equal basis with others, to the physical environment, transportation, information and communications and facilities open to the public or for public use.
"Accessibility is a central element of any responsible and sustainable tourism policy. It is both a human rights imperative and an exceptional business opportunity," said UNWTO Secretary-General Taleb Rifai. "Above all, we must come to appreciate that accessible tourism does not only benefit persons with disabilities or special needs, it benefits us all," he added.
Along this line, a manual on "Accessible Tourism for All" is set to be published in late 2013, designed to guide tourism stakeholders to improve the accessibility for tourism destinations, facilities and services worldwide.
The development of the Manual is a joint effort between UNWTO, the European Network for Accessible Tourism (ENAT) and two Spanish institutions, the ACS Foundation and the ONCE Foundation. According to the World Health Organization (2011), there are approximately 1 billion persons with disabilities in the world, or 15% of the world population having a physical, mental or sensory disability. UNWTO´s "Declaration on the Facilitation of Tourist Travel (2009) underlines travel and tourism facilitation for persons with disabilities as an essential element of any policy for the development of responsible tourism.
Developing an Accessible Tourism Strategy - (Disabled Travelers Guide to the...Scott Rains
Developing an Accessible Tourism Strategy by Bill Forrester of Push Living and Travability.
Available online at:
http://travability.travel/blogs/developing-an-accessible-tourism-destination-strategy.html
Imagining a Wheelchair-Accessible Nepal with Tina DescoladaScott Rains
Tina Descolada is a character developed by psychologist Marta Alencar of Belo Horizonte, Brazil. Through engaging stories and evocative photography In 2011 Tina visited Nepal. What follows is her message to Nepalis carried by Dr. Scott Rains during his 2014 Buddha Jayanti tour of Kathmandu, Pokhara and Chitwan arranged by Pankaj Pradhananga of Four Season Travel & Tours.
WASHINGTON, D.C., November 11, 2014—Today the Equal Rights Center (ERC)—a national non-profit civil rights organization—released a new toolkit to help veterans with disabilities advocate for accessible housing.
“Every year, hundreds of thousands of veterans return home to new challenges and barriers due to physical and mental disabilities resulting from their service to and for our country,” said Melvina Ford, executive director of the ERC. “Under the federal Fair Housing Act, these veterans are entitled to accessible housing and beyond that our gratitude and respect.”
According to government sources, 45 percent of the 1.6 million veterans from the wars in Iraq and Afghanistan are now seeking compensation for service-related disabilities, more than double the estimate of 21 percent who filed such claims after the Gulf War.
The lack of available accessible housing for these veterans with disabilities contributes to higher rates of unemployment and homelessness. Approximately 12 percent of the homeless population is made up of veterans, which in real numbers amounts to almost 50,000 homeless veterans on our streets.
“Our veterans—particularly those who return home with service-related disabilities—deserve equal treatment and opportunity in all aspects of their new lives,” said James Schenck, president and CEO of Pentagon Federal Credit Union (PenFed). “It is imperative that we ensure that veterans with disabilities have the resources and education to be effective advocates for themselves and their families.”
The Veterans with Disabilities Toolkit highlights the rights to accessible housing afforded to veterans with disabilities under Title XIII of the Civil Rights Act of 1968, known as the Fair Housing Act (FHA). This toolkit provides: an overview of the rights provided by the federal FHA, information on accessible design requirements of multifamily development, how to request a reasonable modification or accommodation from property owners or managers and answers to frequently asked questions.
Universal Design is a design process - not a checklist of design solutions or mere compliance with legislation such as the Americans with Disabilities Act (ADA) or the Disability Discrimination Act (DDA).
DECLARATION ON UNIVERSALLY ACCESSIBLE TOURISM
The UN Convention on Rights of Persons with Disabilities broadly outlines and emphasizes the importance
of Universal Accessibility. Article 9 states that persons with disabilities have a right to live independently
and participate fully in all aspects of life and that State parties should take appropriate measures to ensure
that persons with disabilities have equal access on an equal basis with others.
Universal Access is defined as the design of products, environments, programmes and services to be
usable by all persons to the greatest extent possible without the need for adaptation or specialized design,
including assistive devices and technologies for particular groups of persons with disabilities where these
are needed., universal access means the removal of cultural, physical, social and other barriers that
prevent people with disabilities from entering, using or benefiting from the various systems of society that
are available to other citizens, (UN Convention Article 2).
Fundacion ONCE - Global Forum on Accessible CitiesScott Rains
A Global Forum on Accessible Cities held in Turin (Italy) on 16th and 17th June 2011 bringing together experts, representatives of European disabilities groups, architects and town planning experts involved in promoting the accessibility of people with disabilities people. The Conference was organised by Fondazione Cassa di Risparmio di Torino in collaboration with the Global Partnership for Disability and Development (GPDD), The World Bank and the League of Historical and Accessible Cities (LHAC). On the occasion of the conference, Fondazione CRT also hosted the League of Historical and Accessible Cities meeting.
The first day of the conference was devoted to the analysis and presentation of the general framework regarding accessibility from an international and multidisciplinary perspective. Interesting contributions were made, amongst others, by Donata Vivanti (Vice-President, European Disability Forum), Richard C. Duncan (Executive Director of the R. L. Mace University Design Institute of North Carolina, USA), Akiko Ito (Chief of the United Nations Global Program on Disability), Maria Veronica Reina (Executive Director, GPDD), Aleksandra Posarac (Team Leader, World Bank), Ivor Ambrose (Managing Director of the European Network for Accessible Tourism - ENAT), Gerald Craddock (Irish Centre for Excellence in Universal Design), Katerina Papamichail (Head of Architectural Studies Department, Workers’ Housing Organisation, Greece), and Gerry Salole (Chief Executive Officer of the EFC)
Turismo Accesible. Recomendaciones de la OMT 2013 (inglés)Turismo Accesible
La Organización Mundial del Turismo (OMT) realizó unas recomendaciones para adoptar las buenas prácticas para el desarrollo del turismo accesible en el mundo. Fueron presentadas en Septiembre del 2013.
Developing an Accessible Tourism Strategy - (Disabled Travelers Guide to the...Scott Rains
Developing an Accessible Tourism Strategy by Bill Forrester of Push Living and Travability.
Available online at:
http://travability.travel/blogs/developing-an-accessible-tourism-destination-strategy.html
Imagining a Wheelchair-Accessible Nepal with Tina DescoladaScott Rains
Tina Descolada is a character developed by psychologist Marta Alencar of Belo Horizonte, Brazil. Through engaging stories and evocative photography In 2011 Tina visited Nepal. What follows is her message to Nepalis carried by Dr. Scott Rains during his 2014 Buddha Jayanti tour of Kathmandu, Pokhara and Chitwan arranged by Pankaj Pradhananga of Four Season Travel & Tours.
WASHINGTON, D.C., November 11, 2014—Today the Equal Rights Center (ERC)—a national non-profit civil rights organization—released a new toolkit to help veterans with disabilities advocate for accessible housing.
“Every year, hundreds of thousands of veterans return home to new challenges and barriers due to physical and mental disabilities resulting from their service to and for our country,” said Melvina Ford, executive director of the ERC. “Under the federal Fair Housing Act, these veterans are entitled to accessible housing and beyond that our gratitude and respect.”
According to government sources, 45 percent of the 1.6 million veterans from the wars in Iraq and Afghanistan are now seeking compensation for service-related disabilities, more than double the estimate of 21 percent who filed such claims after the Gulf War.
The lack of available accessible housing for these veterans with disabilities contributes to higher rates of unemployment and homelessness. Approximately 12 percent of the homeless population is made up of veterans, which in real numbers amounts to almost 50,000 homeless veterans on our streets.
“Our veterans—particularly those who return home with service-related disabilities—deserve equal treatment and opportunity in all aspects of their new lives,” said James Schenck, president and CEO of Pentagon Federal Credit Union (PenFed). “It is imperative that we ensure that veterans with disabilities have the resources and education to be effective advocates for themselves and their families.”
The Veterans with Disabilities Toolkit highlights the rights to accessible housing afforded to veterans with disabilities under Title XIII of the Civil Rights Act of 1968, known as the Fair Housing Act (FHA). This toolkit provides: an overview of the rights provided by the federal FHA, information on accessible design requirements of multifamily development, how to request a reasonable modification or accommodation from property owners or managers and answers to frequently asked questions.
Universal Design is a design process - not a checklist of design solutions or mere compliance with legislation such as the Americans with Disabilities Act (ADA) or the Disability Discrimination Act (DDA).
DECLARATION ON UNIVERSALLY ACCESSIBLE TOURISM
The UN Convention on Rights of Persons with Disabilities broadly outlines and emphasizes the importance
of Universal Accessibility. Article 9 states that persons with disabilities have a right to live independently
and participate fully in all aspects of life and that State parties should take appropriate measures to ensure
that persons with disabilities have equal access on an equal basis with others.
Universal Access is defined as the design of products, environments, programmes and services to be
usable by all persons to the greatest extent possible without the need for adaptation or specialized design,
including assistive devices and technologies for particular groups of persons with disabilities where these
are needed., universal access means the removal of cultural, physical, social and other barriers that
prevent people with disabilities from entering, using or benefiting from the various systems of society that
are available to other citizens, (UN Convention Article 2).
Fundacion ONCE - Global Forum on Accessible CitiesScott Rains
A Global Forum on Accessible Cities held in Turin (Italy) on 16th and 17th June 2011 bringing together experts, representatives of European disabilities groups, architects and town planning experts involved in promoting the accessibility of people with disabilities people. The Conference was organised by Fondazione Cassa di Risparmio di Torino in collaboration with the Global Partnership for Disability and Development (GPDD), The World Bank and the League of Historical and Accessible Cities (LHAC). On the occasion of the conference, Fondazione CRT also hosted the League of Historical and Accessible Cities meeting.
The first day of the conference was devoted to the analysis and presentation of the general framework regarding accessibility from an international and multidisciplinary perspective. Interesting contributions were made, amongst others, by Donata Vivanti (Vice-President, European Disability Forum), Richard C. Duncan (Executive Director of the R. L. Mace University Design Institute of North Carolina, USA), Akiko Ito (Chief of the United Nations Global Program on Disability), Maria Veronica Reina (Executive Director, GPDD), Aleksandra Posarac (Team Leader, World Bank), Ivor Ambrose (Managing Director of the European Network for Accessible Tourism - ENAT), Gerald Craddock (Irish Centre for Excellence in Universal Design), Katerina Papamichail (Head of Architectural Studies Department, Workers’ Housing Organisation, Greece), and Gerry Salole (Chief Executive Officer of the EFC)
Turismo Accesible. Recomendaciones de la OMT 2013 (inglés)Turismo Accesible
La Organización Mundial del Turismo (OMT) realizó unas recomendaciones para adoptar las buenas prácticas para el desarrollo del turismo accesible en el mundo. Fueron presentadas en Septiembre del 2013.
The Matera Manifesto on Cultural Inclusion (In Italian and English)Scott Rains
THE MATERA MANIFESTO
This document summarises the results of the discussions between
experts in Universal Accessibility meeting in the international event
entitled "ZERO BARRIERE - L'Accessibilità Conviene" (ZERO BARRIERS:
Accessibility for All), organised on 27 and 28 September 2014 in
Matera by Officina Rambaldi, with the active participation and
patronage of MiBACT (the Italian Ministry of Cultural Heritage and
Activities and of Tourism, the Council of Europe and of many other
local, regional and international institutions.
The participants duly wish to:
- Reiterate the right proclaimed in Article 27.1 of the Universal
Declaration of Human Rights, 1948, which reads: “Everyone has the
right freely to participate in the cultural life of the community, to
enjoy the arts and to share in scientific advancement and its
benefits”;
- Underline the significance of the United Nations Convention on
the Rights of Persons with Disabilities, adopted by the General
Assembly in 2006, with special reference to Art. 30;
Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All)
Conference site: http://www.destinationsforall2014.com/en/
D4All presentation by Scott Rains:
https://independent.academia.edu/ScottRains/Drafts
Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All)
Conference site: http://www.destinationsforall2014.com/en/
D4All presentation by Scott Rains:
https://independent.academia.edu/ScottRains/Drafts
Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All)
Conference site: http://www.destinationsforall2014.com/en/
D4All presentation by Scott Rains:
https://independent.academia.edu/ScottRains/Drafts
Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All)
Conference site: http://www.destinationsforall2014.com/en/
D4All presentation by Scott Rains:
https://independent.academia.edu/ScottRains/Drafts
Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All)
Conference site: http://www.destinationsforall2014.com/en/
D4All presentation by Scott Rains:
https://independent.academia.edu/ScottRains/Drafts
Abstract of a paper to be presented at the Destinations for All World Summit 2014 in Montreal (D4All)
Conference site: http://www.destinationsforall2014.com/en/
D4All presentation by Scott Rains:
https://independent.academia.edu/ScottRains/Drafts
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
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In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
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• Three (3) key tips to maintain a disciplined workplace.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Montreal Declaration on Inclusive Tourism in Destinations
1. Having met in Montreal, Canada at the World Summit Destinations for All, from October 19
to 22, 2014, we, as women and men from various countries and regions around the world,
including professionals, representatives of NGOs and various sectors of civil society,
universities, international and multilateral agencies, and employees of government institutions,
we hereby agree to the following Declaration:
Recognizing the important contributions made to the development and promotion of Tourism
and Destinations for All, (including for persons with disabilities, seniors, families and other
visitors), and understanding that local citizens are the first to benefit from such efforts,
including the following key initiatives:
q The Declaration on the Rights of Disabled Persons (UN, 1975)1;
q The Principles of Universal Design, Version 2.0. Raleigh, NC: North Carolina State
University, The Center for Universal Design (1997)2
q The Global Code of Ethics for Tourism (UNWTO, 1999)3;
q 2010: A Europe Accessible For All (European Commission, 2003)4;
q The Rio Charter on Universal Design for Sustainable and Inclusive Development (2004)5;
q The Convention on the Rights of Persons with Disabilities (UN, 2006)6;
q The Takayama Declaration on the Development of Communities-for-All in Asia and the
Pacific (UN Economic and Social Commission for Asia and the Pacific (ESCAP, 2009)7;
q The ISO Standard 21542:2011, Building construction - Accessibility and usability of the
built environment providing a global reference for the design of buildings including
tourism infrastructure (2011)8;
q The Italian Manifesto for the Promotion of Accessible Tourism (2011)9;
q The World Report on Disability concluding that more than 1 billion people worldwide live
with a disability (World Health Organization 2011)10;
q The 5th International Conference on Responsible Tourism in Destinations addressing
Access to All (ICRT, Canada, 2011)11;
q The relevant Standards and Recommended Practices of Annex 9 - Facilitation to the
Convention on International Civil Aviation (Chicago Convention, 1944) and the Manual
on Access to Air Transport by Persons with Disabilities (International Civil Aviation
Organization, 2013)12;
A World for Everyone, Declaration from the World Summit Destinations for All, Montreal, 2014
1
A World for Everyone
Declaration from the World Summit Destinations for All
Montreal, 2014
2. q The UNWTO Recommendations on Accessible Tourism, developed with the support of
the ONCE Foundation and the European Network for Accessible Tourism (ENAT)
(UNWTO, 2013)13;
q The series of International Congresses on Tourism for All, organised and hosted in Spain
by ONCE Foundation in 2004, 2007, 2010 and 201314;
q The Catalunya 2020 Vision for Responsible Tourism: the Barcelona Declaration (2013)15;
q The series of International Congresses on Accessible Tourism held in South-East Asia in
2005, 2007, 2009, 2011 and December 201416;
q The report and call for action Access to Culture 2012, by the European Blind Union17;
q The Vision and Action Plan 2011-2015, “Way Forward” of the World Federation of the
Deaf18;
q The Proposed Model Regulations for Accessible Taxicabs and For-Hire Vehicles
(International Association of Transportation Regulators, 2014)19;
q The Proposal of The Open Working Group for Sustainable Development Goals produced
at the 13th session of the UN General Assembly which contains the goal to « Make cities
and human settlements inclusive, safe, resilient and sustainable » (OWG, August
2014)20;
q The international cooperation effort undertaken by UNWTO, ENAT, ISTO, the ONCE
Foundation, the World Centre of Excellence for Destinations (CED), Kéroul, and the
numerous participants of the World Summit Destinations for All, being committed to
pooling their expertise for the benefit of the international community;
We, the participants of the Montreal Summit, hereby declare our intention to maintain our
cooperation at the international level and in our respective regions and countries to support
and monitor the implementation of the UNWTO Recommendations on Accessible Tourism.
To this end, we recommend and support the following measures:
For tourism, travel and transportation operators and intermediaries:
1. Seize the business opportunity to widen the market base by developing products and
services that provide inclusive experiences for ALL visitors. In this context, ALL
visitors means people with disabilities and those with specific access
requirements, as well as, seniors with age-related impairments and access
requirements and families with small children.
2. Apply the principles of Universal Design and follow accessibility guidelines in the design
of visitor information and marketing (including Websites), transportation, facilities and
services.
3. Build the capacity of managers and staff by providing training opportunities in
A World for Everyone, Declaration from the World Summit Destinations for All, Montreal, 2014
2
accessibility and disability awareness.
4. Observe the voluntary ENAT Code of Good Conduct1 as a business development and
visitor relationship management tool for ensuring high quality accessible tourism
services and appropriate care and responsibility towards ALL visitors.
1 See: http://www.accessibletourism.org/?i=enat.en.enat-code-of-good-conduct
3. 5. Engage with consumer organisations including disabled persons organizations, senior
citizens, youth and families with small children, to identify gaps in tourism service
provisions and to improve the quality of tourism products and services.
6. Participate in local and national business and multi-stakeholder networks to share
know-how and improve performance in accessible, inclusive tourism, while making a
positive contribution to the sustainability of the host community.
A World for Everyone, Declaration from the World Summit Destinations for All, Montreal, 2014
3
For the local authorities:
7. Ensure that in any new construction or renovation of a building or public space, or in
introducing a public service developments are designed, according to the principles of
Universal Design and sustainable development.
8. Provide pedestrian pathways without obstacle to facilitate crossings of streets and in all
public spaces, retail areas and parks.
9. Ensure supply of public transport suitable for citizens and visitors with disabilities.
10. Require that taxi and limousine dispatch companies to provide transportation services
for persons with disabilities equivalent to those enjoyed by the general public.
11. Develop a policy including enforcement provisions regarding the parking spaces for
persons with reduced mobility.
12. Adopt a support policy for individuals accompanying persons with disabilities in their
recreational and cultural activities, and in transport services.
13. Support efforts to raise awareness and educate business owners, managers and staff
on the advantages of providing accessible facilities and services and encourage the
introduction of staff training programmes on catering to ALL visitors with different
types of disabilities and access requirements.
14. Provide resources to the business community for the development and dissemination of
knowledge about accessible, inclusive tourism and tools for the design and
improvement of tourism products and services for ALL.
15. Establish destination-level monitoring of visitor satisfaction, including accessibility
parameters, as a learning and development tool for the tourism and retail sectors.
16. Create "Destinations for ALL" enabling ALL visitors to enjoy travel, whether for
business, educational, medical treatment, volunteering or leisure purposes, without
hindrance.
17. Establish a Destination Management function within the structure of the local municipal
/ regional authority with a budget allocation and a mandate to coordinate and support
efforts to develop and promote sustainable, accessible and inclusive tourism in the
corresponding territories, working in cooperation with businesses and public sector
stakeholders.
For the governments and national authorities:
18. Make accessible, inclusive tourism policy a priority of national tourist boards.
19. Encourage educational institutions to incorporate training on the welcome and service
to ALL visitors, and on the accessibility of the built environment and facilities.
4. 20. Promote the training of frontline staff in the travel and tourism sectors on the reception
A World for Everyone, Declaration from the World Summit Destinations for All, Montreal, 2014
4
and delivery of services to ALL visitors.
21. Urge institutions providing public goods or services, including transportation providers,
to conduct a review of their accessibility and their service delivery to visitors with
disabilities and others with specific access requirements, in order to eliminate barriers
and facilitate the provision of services to this clientele.
22. Adopt fiscal measures to encourage the owners of existing institutions and private
transport companies to do the work required to make their facilities and services
accessible.
23. Adopt the ISO Standard 21542 Building construction - Accessibility and usability of the
built environment as the minimum requirement for new buildings (where no stricter
national standard exists) – and go beyond this standard whenever possible.
24. Adopt the minimum requirements established by the international community for
certification of the accessibility of tourist or cultural institutions and buildings.
25. Promote guidelines for the universal design of information for tourism services.
26. Adopt the international Web Content Accessibility Guidelines (WCAG – ideally version
2.0) for all public websites and encourage their use by all tourism operators and
intermediaries, so as to ensure access to online information for ALL visitors, including
those with physical and sensory disabilities.
27. Promote the introduction of accessibility requirements in public procurement of goods,
services, transport and infrastructure works.
28. Establish effective monitoring and compliance mechanisms to ensure the effective
implementation of accessibility requirements by tourism service providers to the local,
national and international levels.
29. Promote employment opportunities and entrepreneurship for persons with disabilities in
the tourism sector.
For international stakeholders:
30. Urge the competent regional and international organizations with standardization
mandates to mainstream accessibility standards in all tourism products and services,
working with the tourism industry and stakeholders, including the organizations of
persons with disabilities and others with specific access requirements.
31. Encourage the implementation of ISO Standard 21542 in the tourism sector ensuring
the minimum accessibility of tourism facilities.
32. Pursue an international certification mechanism overseen by a competent international
body with a clear certification mandate, in consultation with the tourism industry, DPOs
and other related bodies, to certify the accessibility of tourism facilities.
33. Accredit national or local organizations to assess and certify the accessibility of tourism
related establishments on the basis of the criteria of the international certification
mechanism.
34. Encourage the International Standards Organization to make the ISO Standard 21542
freely available on the Web to facilitate its wider dissemination and use, given the
importance of these standards for the social inclusion of persons with disabilities and
5. other with specific access requirements in all aspects of life, including travel and
tourism.
35. Encourage Member States of the Facilitation Panel from the Convention on
International Civil Aviation (Chicago Convention) to adopt the ICAO recommendations
on access for persons with disabilities in air transport, especially with regard to the
design of aircraft cabins and the availability of accessible on-board toilets.
36. Make information on good practices and relevant documents concerning accessible
A World for Everyone, Declaration from the World Summit Destinations for All, Montreal, 2014
5
tourism available on the Web.
37. Invite UNWTO to receive the present recommendations and to transmit them to the
World Committee on Tourism Ethics, the independent body in charge of monitoring the
implementation of the Global Code of Ethics for Tourism, for consideration and
potential submission to the UNWTO General Assembly.
Lastly, for the participants of the Montreal Summit :
38. Urge enterprises, local authorities, national bodies and international associations to
publish their policies and strategies regarding their provision of services to persons with
disabilities and other with specific access requirements to create an environment within
which change can happen.
39. Urge ENAT to coordinate and prepare a proposal for a Global Network or a World
Association for Accessible Tourism, in which all interested parties could join and take
part in order to pursue the objectives outlines in the Declaration.
The global association should:
- Seek to foster innovation in tourism services and environments for all with the
aim of achieving high quality standards to ensure accessibility, safety and
comfort of visitors;
- Reflect the scope of its members’ interests;
- Pursue the goal of a positive business and regulatory environment and
- Act as a global focal point for the promotion of Accessible, Inclusive Tourism
and Destinations for All.
40. Recognize that a lot of progress has been made in accessibility but that more needs to
be done, and to be done together, to create a World for everyone.
The draft text of the Declaration was distributed to participants at the World Summit
Destination for All, discussed in workshops, debated and adopted in a plenary session.
Signatures:
The names of all registered participants and organisations who accepted to sign the Montreal Declaration
will be inserted.
Note: The English version is the official text adopted in the conclusion session of the Summit.
6. A World for Everyone, Declaration from the World Summit Destinations for All, Montreal, 2014
6
References
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http://www.ohchr.org/EN/ProfessionalInterest/Pages/RightsOfDisabledPersons.aspx
2 The Center for Universal Design (1997). http://www.ncsu.edu/ncsu/design/cud/about_ud/udprinciples.htm
3 The Global Code of Ethics for Tourism (UNWTO, 1999). http://ethics.unwto.org/en/content/global-code-ethics-tourism
4 2010 A Europe Accessible For All (European Commission, 2003). http://www.etcaats.eu/resources/2010-a-europe-
accessible-for-all-3.pdf
5 Rio Charter on Universal Design for Sustainable and Inclusive Development (2004).
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6 Convention on the Rights of Persons with Disabilities (UN, 2006).
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http://www.iso.org/iso/catalogue_detail?csnumber=50498
9 The Italian Manifesto for the Promotion of Accessible Tourism (2011).
http://www.accessibletourism.org/resources/il-manifesto-en-2.pdf
10 http://www.who.int/disabilities/world_report/2011/en/
11 http://www.keroul.qc.ca/DATA/PRATIQUEDOCUMENT/43_fr.pdf
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2013).
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html
13 The UNWTO Recommendations on Accessible Tourism (UNWTO, 2013).
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14 International Congresses on Tourism for All (Foundation ONCE).
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15 The Catalunya 2020 Vision for Responsible Tourism: the Barcelona Declaration (2013).
http://rtd7.org/home/declaration
16 ICAT Conferences. http://icat2014.beautifulgate.org.my/
17 Access to Culture 2012 Report. http://www.euroblind.org/working-areas/access-to-culture/nr/1315
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uploads/2011/09/WFD-Action-Plan-2011-2015.pdf
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20 Proposal of The Open Working Group for Sustainable Development Goals (2014).
http://sustainabledevelopment.un.org/focussdgs.html