The Avaya Aura solution helped Boyd Bros. build a highly collaborative culture with a comprehensive yet agile communications infrastructure.
Learn how it can help your Midsize Enterprise!
EOI · 31/01/2012 · http://a.eoi.es/1sfw
El impacto de la nube en el modelo de la Gestión de Servicios TI
Michael René Weber, ISS International Business School of Service Management
Baird & Warner initially deployed Gmail, Calendar, and Chat. They currently have a small team reviewing the firm’s existing intranet and determining how they can migrate it to Google Sites and Docs in the future. For now, Steward says “we are already seeing a host of benefits just from migrating our messaging system.”
CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers. CSS Corp proudly works with some of the world’s best known customer and partner brands. And, with a global multi-cultural workforce of more than 5000 staff across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations.
Specialties
ICT Services - Technology Adoption, Independent Verification & Validation (IV&V), Enterprise IT Support, Customer Support Solutions, Infrastructure Management
EOI · 31/01/2012 · http://a.eoi.es/1sfw
El impacto de la nube en el modelo de la Gestión de Servicios TI
Michael René Weber, ISS International Business School of Service Management
Baird & Warner initially deployed Gmail, Calendar, and Chat. They currently have a small team reviewing the firm’s existing intranet and determining how they can migrate it to Google Sites and Docs in the future. For now, Steward says “we are already seeing a host of benefits just from migrating our messaging system.”
CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers. CSS Corp proudly works with some of the world’s best known customer and partner brands. And, with a global multi-cultural workforce of more than 5000 staff across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations.
Specialties
ICT Services - Technology Adoption, Independent Verification & Validation (IV&V), Enterprise IT Support, Customer Support Solutions, Infrastructure Management
We @ Five Splash strive hard to map our services to our customers and prospect needs either direct or derived ones. Our services portfolio make it a complete package for the customers to get a single stop solution for all integration needs
Detailed listing of our 28 cleared facilities employers and the positions they will be sourcing at the Cleared Job Fair. Schedule of resume reviews and Career Seminars included as well. Pre-register at www.ClearedJobs.Net/jobfairs!
Join us February 2 at the Westin Tysons Corner, VA to meet with cleared facilities employers, have your resume reviewed, and attend career seminars! The Job Seeker Handbook contains a listing of all employers and the positions they will be seeking to fill at the Cleared Job Fair.
We @ Five Splash strive hard to map our services to our customers and prospect needs either direct or derived ones. Our services portfolio make it a complete package for the customers to get a single stop solution for all integration needs
Detailed listing of our 28 cleared facilities employers and the positions they will be sourcing at the Cleared Job Fair. Schedule of resume reviews and Career Seminars included as well. Pre-register at www.ClearedJobs.Net/jobfairs!
Join us February 2 at the Westin Tysons Corner, VA to meet with cleared facilities employers, have your resume reviewed, and attend career seminars! The Job Seeker Handbook contains a listing of all employers and the positions they will be seeking to fill at the Cleared Job Fair.
Sun Life Financial has a large global footprint, with offices in North America, Europe, and Asia. It was outsourcing conference calls to a third-party provider with technology that didn’t meet the company’s changing business communication requirements. To meet expanding global business needs, increase the quality of global conference calls and minimize expenses, the company realized
it needed a new conferencing solution.
Ally Bank & Cognizant: Transforming Customer Experience Using Amazon Alexa - ...Amazon Web Services
Given the increasing popularity of natural language interfaces such as Voice as User technology or conversational artificial intelligence (AI), Ally® Bank was looking to interact with customers by enabling direct transactions through conversation or voice. They also needed to develop a capability that allows third parties to connect to the bank securely for information sharing and exchange, using oAuth, an authentication protocol seen as the future of secure banking technology. Cognizant’s Architecture team partnered with Ally Bank’s Enterprise Architecture group and identified the right product for oAuth integration with Amazon Alexa and third-party technologies. In this session, we discuss how building products with conversational AI helps Ally Bank offer an innovative customer experience; increase retention through improved data-driven personalization; increase the efficiency and convenience of customer service; and gain deep insights into customer needs through data analysis and predictive analytics to offer new products and services.
Session sponsored by Cognizant
MCL202_Ally Bank & Cognizant Transforming Customer Experience Using Amazon AlexaAmazon Web Services
Given the increasing popularity of natural language interfaces such as Voice as User technology or conversational artificial intelligence (AI), Ally® Bank was looking to interact with customers by enabling direct transactions through conversation or voice. They also needed to develop a capability that allows third parties to connect to the bank securely for information sharing and exchange, using oAuth, an authentication protocol seen as the future of secure banking technology. Cognizant’s Architecture team partnered with Ally Bank’s Enterprise Architecture group and identified the right product for oAuth integration with Amazon Alexa and third-party technologies. In this session, we discuss how building products with conversational AI helps Ally Bank offer an innovative customer experience; increase retention through improved data-driven personalization; increase the efficiency and convenience of customer service; and gain deep insights into customer needs through data analysis and predictive analytics to offer new products and services.
Session sponsored by Cognizant
The 10 Most Reliable Billing Invoice Companies to Watch.pdfInsightsSuccess4
In this edition of our business magazine, "The 10 Most Reliable Billing Invoice Companies to Watch" that are helping Billing industries
Read More: https://insightssuccess.com/the-10-most-reliable-billing-invoice-companies-to-watch-may2022/
Landmark Bank Stays High-Touch while Going High-TechAvaya Inc.
When longtime Landmark Bank customers phone their local branch to speak to their favorite banker, they get connected in seconds – just by saying the banker’s name. IN this case study, learn how Avaya provided the solution to make it happen.
아마존 혁신의 배경 및 Digital Innovation Program 소개 – 김중수, AWS 사업개발 담당/ 김성락, LG 인화원 책...Amazon Web Services Korea
발표영상 다시보기: https://youtu.be/bYAwozhvg6k
Amazon에서는 제품 개발 단계에서 고유의 혁신 메커니즘인 Working Backward(거꾸로 일하기)라는 문화를 가지고 있습니다. 아마존의 제품 개발 방식을 배우려는 AWS 고객사들을 위한 워크샵 및 교육을 통해 어떻게 이러한 문화를 실제로 도입하는지 살펴 보고, 이를 직접 상품 기획 등에 실제 적용한 고객 사례를 소개해드립니다.
Sumedha Tradex is a trading company in delhi (india).We are specialize IT services,electrical services, electrical Contractors in India, electrical suppliers india, electrical vendor india and best electrical services
Sumedha Tradex is a trading company in delhi (india).We are specialize IT services,electrical services, electrical Contractors in India, electrical suppliers india, electrical vendor india and best electrical services.MORE DETAILS CLICK:-http://www.sumedhatradex.com/
금융 서비스 부문은 극적인 디지털 트랜스포메이션을 겪고 있습니다.
경쟁적인 환경 속에서 급격히 변화하는 고객의 기대에 부응하기 위하여, 비즈니스 리더는 고객에게 제안할 새로운 디지털 가치를 혁신하고 개발해야 합니다.
트랜스포메이션을 위한 준비가 되셨나요? 본 가이드북에서 금융 서비스를 혁신하는 6가지 트렌드를 확인하실 수 있습니다.
What are the Innovative Mobility Solutions Driving Customer Interactions in A...Avaya Inc.
Demanding and powerful consumers, increasing competitiveness, and advances in communications technology are forcing FSIs to take a comprehensive approach to customer service. Find out which technologies will reshape interactions for both FSIs and Customers in APAC
What are the Innovative Mobility Solutions Driving Customer Interactions in FSI?Avaya Inc.
Demanding and powerful consumers, increasing competitiveness, and advances in communications technology are forcing FSIs to take a comprehensive approach to customer service. Find out which technologies will reshape interactions for both FSIs and Customers.
4 Crucial Elements of a Safe School Environment Avaya Inc.
One of the top priorities for educators around the world is ensuring the safety of educational environments from any threat - cyber, environmental or physical. Take a look at four concerete ways you can proactively build a safer school.
For more on Avaya Safe School technology, visit http://bit.ly/23cJaOZ
Engage with your customers in the way they wantAvaya Inc.
In this presentation learn why it is essential to have a customer experience management system that enables you to engage with your customers in the right place at the right time. Learn More: http://bit.ly/1ikP7pz
Franciscan Alliance Blazes New Trails in Healthcare DeliveryAvaya Inc.
Franciscan Alliance operates 13 hospitals and more than 170 medical practices across Indiana, Illinois and Michigan. Avaya Fabric Networking gave them the bandwidth they need to support future technologies and the flexibility to grow. Learn more: http://bit.ly/1ICcUww
Avaya makes it possible for more employees to use video everywhere with more devices, greater ease of use and low total cost of ownership. New and enhanced high-quality, low-bandwidth video for desktop, mobile and conference rooms help drive deeper relationships and productivity against shared objectives. New endpoints (XT7100, XT4300, H175 HD Video Collaboration and E159/169 Media Stations) extend the reach of Avaya cloud offers including AvayaLive Video.
According to a new networking study authored by Avaya, 82% of network outages are caused by change errors to the core of the network, a byproduct of legacy networking complexity.
In this Avaya infograph, learn how embracing simplicity saves time, and money.
This research set out to investigate the emphasis companies are putting on CEM and what steps, if any, they are taking to address this area. It also aimed to measure where customer expectations currently sit with respect to how they are treated by organisations.
Prairie View Networking Academy (PVNA) Embraces Powerful Avaya Networking Pla...Avaya Inc.
Prairie View A&M University (PVAMU), with an enrollment of some 8,500 students, is a historically African American university located northwest of Houston, TX. For students studying Engineering technology in Prairie View’s Roy G. Perry College of Engineering, the Prairie View A&M University Networking Academy (PVNA) offers skills and knowledge in the areas of telecommunications, computer networks and the data computing — preparing students for an industry that is fast-paced and rapidly evolving.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
Avaya & Boyd Bros. Case Study.
1. Boyd Bros.
Transportation Inc. “The Avaya
The Avaya Aura® Solution for Midsize
Enterprise has helped Boyd Bros. to build
a highly collaborative culture, empowering
people to work in support of their
business objectives.
OLD
NEW
2. Boyd Bros. Transportation Inc., headquartered in Clayton,
Alabama, is a flatbed truckload carrier that operates
throughout a large part of the United States, hauling
primarily steel products and building materials. In these
markets, Boyd Bros. serves high-volume, time-sensitive
shippers that demand time-definite delivery. With 1,050
conventional tractors and 1,670 48-foot flatbed trailers,
the company has full-service terminals in Birmingham,
AL, Cincinnati, OH, and Clayton, AL. There are service
centers in Greenville, MS, Cartersville, GA, and Cofield,
NC. The company has received many awards, including
“Best Fleet to Drive For” recognition in 2010 from the
Truckload Carriers Association.
Boyd Bros.’ mission statement includes important
Boyd Bros. has met its communications needs with
business values such as safety, respect for
Avaya products for many years. Today, when
employees, high standards, fiscal responsibility,
challenges in the transportation industry require
and one that’s so critical, it’s repeated three times:
advanced capabilities to compete effectively, the
Communicate, Communicate, Communicate!
Avaya Solution for Midsize Enterprise provides
advanced engineering to help Boyd Bros. continue
being “the best.”
CHALLENGES
°° Streamlining system management,
achieving operational efficiencies,
°° Keeping qualified people on staff
when they relocate
°° Providing sales personnel with
headquarters-based mobility
options
°° Addressing the critical shortage of
drivers in the transportation
industry
2
| avaya.com
and providing scalability for future
growth
°° Providing state-of-the-art
SOLUTION
Boyd Bros. deployed the Avaya
Aura® Solution for Midsize
Enterprise, which provides a
consolidated Avaya Aura
videoconferencing for
communications platform that
collaboration and customer/
supports:
employee motivational purposes
°° voice
°° messaging
3. °° video
°° presence
°° application enablement
°° contact center and agents
°° full SIP capabilities
°° Competitive advantage in hiring
and retaining drivers
°° Flexible, high-definition video
conferencing capabilities that
provide enhanced collaborative
and relationship-building
capabilities
The deployment also includes Avaya
Contact Center Elite, Avaya one-X®
“In 2010 we’d had a long, excellent
unified communications applications,
‘run’ with our legacy Avaya
presence services, and Avaya 1000
equipment at the Clayton
Series Video Conferencing Systems.
headquarters and an Avaya S8700
server at the Birmingham facility, but
BENEFITS
°° Cost avoidance of training new
employees: $40K-$60K per year
we were ready to take the next step
toward advanced communications
capabilities,” explained Elaine Maund,
Vice President Information Systems.
“For us, that next step would be a
°° 300 % increase in home agent
productivity
°° 80% improvement in time needed
for system management
°° SIP integration
°° Easy to establish home offices and
mobility options
consolidated solution that was more
streamlined, easy to manage, feature
rich, and scalable to meet all of our
future communications needs.”
Consulting with their Avaya channel
partner, Boyd Bros. developed a plan
“The Avaya Aura®
Solution for Midsize
Enterprise has helped
us to create a more
effective and mobile
workforce, and to
continue building a
highly collaborative
culture. Today, we have
a very comprehensive
yet agile
communications
infrastructure with
advanced applications
that empower people
to work together both
personably and
efficiently in support of
our business
objectives.”
- Elaine Maund, Vice President
Information Systems, Boyd Bros.
Transportation Inc.
that would achieve their major goals:
°° Ability to establish virtual offices
for agents and other staff members
to work at home
°° Effective mobility options for sales
personnel
°° State-of-the-art videoconferencing
°° A consolidated infrastructure for
ease of management, operational
efficiencies, and scalability
avaya.com | 3
4. Boyd Bros. selected the Avaya Aura
Solution for Midsize Enterprise,
which enables real-time
Meeting the challenges
and delivering results
with the same capabilities they have
Advanced capabilities help Boyd
Bros. manage workforce
requirements and increase
productivity
on dedicated servers. Engineered
Boyd Bros. Transportation has faced
specifically for midsize businesses, it
some strong staffing challenges in
scales from 250 to 1000 users and
recent years. “First of all, with regard
250 locations, providing voice,
to contact center positions, we are in
messaging, video, presence,
a very remote area of Alabama,
application enablement, and full SIP
where job force availability is nothing
capabilities. (Please see a detailed
like it is in the metropolitan areas,”
list of systems and applications on
Maund explained. “This means that
page 8.)
we really have to work to find
communications applications to
perform in a virtualized environment,
Consulting with their
Avaya channel partner,
Boyd Bros. developed a
plan that would achieve
their major goals:
qualified people. When we have well“The installation process was
trained people who are experienced
surprisingly quick, and it did not
in working with our drivers and
disrupt our operations at all,” Maund
customers, we don’t like to lose them
stated. “There was never a moment
if they need to relocate. So one of
when an employee needed to
our biggest challenges and
communicate but was unable to do
preeminent goals recently has been
so because of the changeover. We
to develop a system whereby we
have to give a lot of credit to our
could keep our experienced people
• Effective mobility
options for sales
personnel
Avaya channel partner for this
with us by setting them up to work
success, and for the success of
remotely.”
• State-of-the-art
videoconferencing
clients for the system. The firm has
Virtual office capabilities available
been a trusted partner for years, and
with the Avaya Aura® Solution for
• A consolidated
infrastructure for ease
of management,
operational efficiencies,
and scalability
they continue to do a great job for us
Midsize Enterprise were a huge
in developing our comprehensive
deciding factor for Boyd Bros. For
communications solution.”
contact center agents working at
• Ability to establish
virtual offices for agents
and other staff
members to work at
home
4 | avaya.com
| avaya.com
subsequent deployments of new
home, Boyd Bros. uses Avaya
one-X® Agent running on their
5. Avaya Aura platform. This desktop
employee, totaling between $40K
software application enables the
and $60K per year.”
contact center to extend all
functionality to the home office.
State-of-the-art communications
One-touch access to functions such
also helps Boyd Bros. stay highly
as conference, transfer, and
competitive in hiring and retaining
supervisor assist enables agents to
drivers. According to Maund, “The
effectively manage both
transportation industry has a critical
communications and agent tasks –
shortage of qualified drivers, and the
helping them be responsive and
situation promises to get worse
collaborative. Integrated presence
rather than better. We feel it’s
and instant messaging enable Avaya
important to have the most
one-X® Agent users to reach out
advanced communications
quickly to an available expert
capabilities to compete effectively in
anywhere in the enterprise. Agents
this very difficult employment
have the tools they need to drive first
marketplace.
call resolution and high customer
satisfaction.
“One of the most effective strategies
is the person-to-person impact that
“Our business model
now requires that some
employees move
frequently among our
offices. Now, the Avaya
Aura Solution for
Midsize Enterprise has
helped us to create a
more effective and
mobile workforce, and
to continue building a
highly collaborative
culture. Today, we have
a very comprehensive
yet agile
communications
infrastructure with
advanced applications
that empower people
to work together both
personably and
efficiently in support of
our business
objectives.”
Productivity among home agents
we can achieve with our new video
has proven to be extremely high.
conferencing capabilities,” Maund
Maund said, “We’ve found that our
commented. “For example, there’s
home agents are able to take three
just nothing like the dramatic effect
calls to every one call taken by
of our senior management meeting
- Elaine Maund, Vice President
Information Systems, Boyd Bros.
agents in the office. We attribute this
with new trainees at a remote
Transportation Inc.
to the fact that agents who work at
location by live, interactive video. It’s
home do not have the distractions
becoming an absolutely essential
though our voice capabilities are
that typically arise in an office
medium for communicating how
terrific, there are still times when
environment. In addition to this vast
much we support and care about our
seeing people – being able to view
increase in productivity, we also
drivers and their families.”
their reactions and just generally
getting to know them better – is
realize a tremendous savings
through retaining experienced
Maund added that the company is
important. With interactive video,
personnel, even when they need to
also beginning to use
even though we are in the ‘midsize’
relocate, vs. training new employees.
videoconferencing with customers
category with a widely distributed
The savings is at least $5K-$6K per
and other employees as well. “Even
workforce, we can still have a small-
avaya.com | 5
6. company feel as we work with our
purposes, and they can leverage the
employees and customers.”
rich functionality and long distance
cost savings that are inherent in the
Boyd Bros. utilizes Avaya 1000
system.”
Series Video Conferencing Solution,
which are high-definition, lowbandwidth SIP based endpoints that
deliver video to everyone in an
organization from individual desktop
users and small workgroups to large
conference rooms.
Mobility options provided by Avaya
Virtual office
Consolidation with
Avaya Aura reduces
management time and
supports the rapid
deployment of new
applications
“With our previous mix of two
one-X® Mobile have been the right
different phone systems, it was often
answer for Boyd’s sales force and
difficult and time-consuming to
other employees as well. Maund
make anything new happen,” Maund
explained, “Previously, our sales
commented. “We found it hard to
people used personal cell phones
move people, and sometimes it was
and home phones, which required
a struggle to keep up with the
them to give out personal access
number of service requests that we
numbers. This sometimes created
received. Now all of that has
Productivity among
awkward situations when a sales
changed dramatically. Since we
home agents has proven
person would leave, since customers
to be extremely high.
deployed the Avaya Aura Solution
might continue to call his or her
for Midsize Enterprise, the time
personal numbers. Now we can
required to perform most system
State-of-the-art
provide each sales person with a
management functions has been
communications also
direct company number that can be
slashed by about 80%.”
helps Boyd Bros. stay
extended to his or her mobile device,
highly competitive in
laptop, and home IP phone, for both
hiring and retaining
incoming and outgoing functionality
drivers.
comparable to being in the office.
capabilities available
with the Avaya Aura®
Solution for Midsize
Enterprise were a huge
deciding factor for Boyd
Bros.
This makes them reachable on one
office number for all business
6
| avaya.com
7. Boyd Bros. has moved quickly to
Maund concluded, “Now that we are
deploy many of the most forward-
well-established in meeting our
looking Avaya technologies,
immediate needs, we are looking
including a unified communications
toward the future and all the
(UC) strategy that enables
possibilities that are inherent in our
employees to access information and
SIP integration. Skype and presence
to collaborate effectively no matter
are the two most immediate
where they are located. The
functions that we are planning for
company’s existing and planned
now. Beyond that, it seems that our
portfolio of UC capabilities includes
options are almost unlimited – both
Avaya one-X® Mobile; Avaya one-X®
for new functionalities and
Portal; Avaya one-X® Communicator;
continuing to improve our
presence services; video
operational expenses through the
conferencing; and voicemail to
consolidated infrastructure.”
e-mail integration.
For more information on how Avaya
“Our business model now requires
can take your enterprise from where
that some employees move
it is to where it needs to be, contact
frequently among our offices,”
your Avaya Account Manager or a
Maund said. “Before, we had
member of the Avaya Connect
difficulty accommodating that from
channel partner program, or access
the telecommunications perspective.
other collaterals by clicking on
Now, the Avaya Aura Solution for
Resource Library at
Midsize Enterprise has helped us to
www.avaya.com.
create a more effective and mobile
workforce, and to continue building
a highly collaborative culture. Today,
we have a very comprehensive yet
agile communications infrastructure
All statements in this case study were made by
Elaine Maund, Vice President Information
Systems, Boyd Bros. Transportation Inc.
“With our previous mix
of two different phone
systems, it was often
difficult and timeconsuming to make
anything new happen.
We found it hard to
move people, and
sometimes it was a
struggle to keep up
with the number of
service requests that
we received. Now all of
that has changed
dramatically. Since we
deployed the Avaya
Aura Solution for
Midsize Enterprise, the
time required to
perform most system
management functions
has been slashed by
about 80%.”
Elaine Maund, Vice President
Information Systems, Boyd Bros.
Transportation Inc.
with advanced applications that
empower people to work together
both personably and efficiently in
support of our business objectives.”
avaya.com | 7