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Twilio Signal 2016 Keynote
This document provides an overview of Twilio and its products and services. It discusses Twilio's growth over the years in areas like registered accounts, API requests handled, and global devices reached. It also summarizes Twilio's portfolio of communication building blocks and tools for developers. Finally, it outlines Twilio's vision of enabling more human and conversational experiences through communications.
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Twilio Signal 2016 Keynote
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- 3. H A LL O F DOERS
- 4. getpurple.io H A LL O F DOERS
- 5. revolar.com H A LL O F DOERS
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- 7. a DEVELOPERS 1,000,000 Registered twilio accounts,as of May 23, 2016
- 8. a Annual API Requests 75BILLION Source: Twilio internal data
- 9. Source: Twilio internaldata Over Global Devices 1 BILLION
- 10. BUILDING BLOCKS Lookup IP Messaging Programma ble Video InterconnectTask Router Network Traversal Service ElasticSIP Trunking Programma ble SMS Programma ble Voice Authy
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- 12. ELASTIC SIP TRUNKING - SRTP AUTHY ONETOUCH- GA API KEYSCOPILOT - GA PROGRAMMABLE VIDEO - BETA IP MESSAGING - BETA NEW STATUS.TWIL IO.COM ELASTIC SIP TRUNKING - E911 CLIENT 1.3 LOOKUP - CALLER NAME INTERCONNE CTNEW DOCS & TUTORIALS NEW CONSOLE MESSENGER & VIBER TWIML BINS PROGRAMMABLE SMS - SMPPMULTI CHANNEL RECORDINGS CONFERENCE EVENTS DEBUGGER THING WE’RE GOING TO ANNOUNCE IN 20 MINUTES ANOTHER THING WE’RE GOING TO ANNOUNCE MESSAGING ALPHA SENDER GLOBAL CONFERENC ES MONITOR EPIC CONFERENCES Production Deployments Last Year 6,643 THAT OTHER THING TOO THING WE DECIDED TO SHIP IN JULY INSTEAD OF AT SIGNAL
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- 14. MANAV KHURANA | 50Small Teams
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- 18. Anything is reliable. CH A R L I E B E L L , AW S Until it’s not.
- 19. OPERATIONAL MATURITY MODEL Security Build &Test Operational Resilience Architecture Supportability
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- 22. ONE IN A MILLIONCAN TAKE YEARS…
- 23. AT SCALE, ONE INA MILLION HAPPENS DAILY.
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- 26. 2014 - Regions byChaos Engineering 2010 - Instances by Chaos Monkey
- 27. AT SCALE YOU HAVETO EMBRACE FAILURE… BEFORE FAILURE EMBRACES YOU.
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- 29. PREPARE FOR THAT ONCE INA BLUE MOON
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- 31. MIKE KADIN Engineering Manager GlobalCommunications
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- 35. SUPER NETWORK 22 Data Centersin 7 Global Regions Thousand of Interconnection Points Billions of Feedback Points
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- 39. Switched to agile,not despite their size but because of it.
- 41. Consolidate 17 disparate,legacy regional systems CALL CENTER 2.0
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- 43. CALL CENTER 2.0 Twilio PoweredProgrammable Voice IP Messaging Programmable Video Task Router
- 44. Twilio allows usto treat our contact center as software. R U T G E R D E S M E T C H A P T E R L E A D C O O O M N I C H A N N E L E X P E R I E N C E
- 45. With Twilio, we’regoing from 13 different implementations to one solution for all ING countries. R U T G E R D E S M E T C H A P T E R L E A D C O O O M N I C H A N N E L E X P E R I E N C E
- 48. PAT MALATACK Vice Presidentof Product Twilio
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- 53. 2015 Programma ble SMS Programma ble Voice Network Traversal Service ElasticSIP Trunking Lookup
- 54. 2015 Programma ble SMS Programma ble Voice Network Traversal Service ElasticSIP Trunking Lookup Programma ble Video IP Messaging
- 55. 2015 Programma ble SMS Programma ble Voice Network Traversal Service ElasticSIP Trunking Lookup Programma ble Video IP Messaging TaskRouterAuthy
- 56. 2016 Programma ble SMS Programma ble Voice Network Traversal Service ElasticSIP Trunking Lookup Programma ble Video IP Messaging TaskRouterAuthy Interconnect
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- 61. ADD-ONS BETA PROGRAM Caller ID NUMBER ADD- ONS Clean Call Mobile Ownersh Advance dCaller Phone Reputati Carrier Info Caller Name Phone Intellige
- 62. PROGRAM Caller NUMBER ADD-ONS Clean Mobile Advanc Phone CarrierCaller Phone RECORDING ADD-ONS Speechto Text High Accuracy PCI Detection ADD-ONS BETA
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- 64. PROGRAM MESSAGE ADD-ONS Message Sentiment Opt-out Detection Food Deliver Message Insights Caller ID NUMBER ADD-ONS Clean Call Mobile Ownershi Advanced CallerID Phone Reputatio Carrier Info Caller Name Phone Intelligenc Sentiment Analysis Instant API Instant Code Spoken Results Short Answers ADD-ONS BETA
- 65. LOOKUP Caller ID NUMBER ADD-ONS Clean Call Mobile Ownershi Advanced CallerID Phone Reputatio Carrier Info Caller Name Phone Intelligenc ADD-ONS BETA
- 66. DO MORE. LESSCODE.
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- 78. Programmable WirelessA programmable wirelessnetwork for 2G, 3G, and LTE connectivity. in partnership with
- 79. Four Things: SIMCards, Data, Voice, and Text Programmable Wireless SIMs
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- 81. Business Model forInnovation No Minimums, No Commits, Pricing Tiers with Volume SIMs
- 82. Business Model forInnovation No Minimums, No Commits, Pricing Tiers with Volume SIMs $5 one-time fee Less than a dollar at volume
- 83. Business Model forInnovation No Minimums, No Commits, Pricing Tiers with Volume Data $2 month per SIM $0.1 mb Low Bandwidth $2 month per SIM includes 1 GB $15 additional GB High Bandwidth
- 84. Business Model forInnovation No Minimums, No Commits, Pricing Tiers with Volume Voice SMS$0.01 per minute $0.007 per message
- 85. Business Model forInnovation No Minimums, No Commits, Pricing Tiers with Volume Commands $0.005 Per command
- 86. Zach Supalla CEO &Co- Founder
- 87. Device APIs Introducing Lifecycle APIsCommands API Provision, Deprovision, Rate Plans Wake up device & trigger code REST & TwiML Yup, it works.
- 88. Device APIs Introducing Lifecycle APIsCommands API REST & TwiML Developer Preview Today Coming Soon
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- 91. THINGS Internet of & PEOPLE EmbeddedDevices BYOD Phones & Tablets To Be Invented
- 92. The world needs thousandsof micro- carriers.
- 93. We can’t waitto see what you build.
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- 112. INTELLIGENT AGENTS (IA) ARTIFICIAL INTELLIGENCE (AI) NLU NLP DeepLearning AlexaM OK GoogleSiriNLG APPS IN CHAT WeChatFB Messenger Viber kakaotalk CHAT IN APPS Google Hangouts Office 365 Twilio IP Messaging Twilio Video
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- 115. IVRs and hold timesare the Velveeta of Business Communications
- 116. BUSINESS IS HUMAN AFTER ALLBeingtreated like a human isn’t a luxury, it’s just common courtesy.
- 117. An hour callto a business is more like 55 minutes of async, and 5 minutes of sync.
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- 122. TO BE HUMAN, BUSINESSESMUST HAVE CONVERSATIONS.
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- 124. Messaging HUB Faceboo k Global SMS MMS GCM IP Messagin g Viber WeChat APN EVERY NOTIFICATION ISTHE BEGINNING OF A CONVERSATION. IT’S EASY TO HAVE CONVERSATIONS, YOU JUST HAVE TO HIT REPLY.
- 125. Messaging HUB Faceboo k Global SMS MMS GCM IP Messagin g Viber WeChat APN EVERY NOTIFICATION IS THEBEGINNING OF A CONVERSATION.
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