Andrew Baker_Supporting Science and Education With Flexible Cloud-Based Solut...Andrew Baker
Presentation given to "ICT in Schools" evening held at the Waite Laboratories on 24th May 2016. During the 2-hour session, ICTiS and SMiS partnerships, registered teachers and STEM professionals delved into computational thinking and technology resources for STEM education. This aim was to connect people and ideas in STEM education by showcasing ICTiS partnerships and hands-on technology.
Please feel free to download the presentation.
Wondering what administrative salaries will look like in 2017? This slideshow from OfficeTeam provides an overview of the hiring outlook for administrative professionals, including hiring and salary trends, skills employers will pay more for, and jobs in demand. Visit https://www.roberthalf.com/officeteam/salary-center for more compensation information.
Building Blocks for Next Generation Contact CentersTwilio Inc
Upgrade your customer experience without upgrading your hardware. Twilio APIs let you treat your contact center like software. Twilio Product Director Al Cook talks about four ways to augment your contact center. Watch his full webinar here:
https://www.twilio.com/learn/contact-center/building-blocks-for-next-generation-contact-centers
Create an IVR that Keeps Up with Your CustomersTwilio Inc
When customers call your contact center, almost a third of their time is spent in your IVR system. Al Cook, Twilio Product Director, explains how to make the experience a good one. Watch the full webinar here: https://www.twilio.com/learn/contact-center/create-an-ivr-built-for-customer-experience
Salesforce’s Andy Kung on the Power of CRM IntegrationsTwilio Inc
What happens when you combine the world’s most popular CRM solution with the power of Twilio APIs? Something electric called Lightning Dialer. Andy Kung, Director of Product Management for Sales Cloud at Salesforce, joined Twilio at SIGNAL 2017 to share all about this new VoIP product in Salesforce. Watch his full talk here: https://www.twilio.com/learn/contact-center/salesforce-s-andy-kung-on-the-power-of-crm-integrations
All Web Leads’ Lorena Lauv on How to Scale a Virtual Call CenterTwilio Inc
Growing your business and need to make sure your contact center scales with it? Lorena Lauv, All Web Lead's Director of Software Services, joined Twilio at SIGNAL 2017, to share her best practices. Watch her full talk here: https://www.twilio.com/learn/contact-center/all-web-leads-lorena-lauv-on-how-to-scale-a-virtual-call-center
Andrew Baker_Supporting Science and Education With Flexible Cloud-Based Solut...Andrew Baker
Presentation given to "ICT in Schools" evening held at the Waite Laboratories on 24th May 2016. During the 2-hour session, ICTiS and SMiS partnerships, registered teachers and STEM professionals delved into computational thinking and technology resources for STEM education. This aim was to connect people and ideas in STEM education by showcasing ICTiS partnerships and hands-on technology.
Please feel free to download the presentation.
Wondering what administrative salaries will look like in 2017? This slideshow from OfficeTeam provides an overview of the hiring outlook for administrative professionals, including hiring and salary trends, skills employers will pay more for, and jobs in demand. Visit https://www.roberthalf.com/officeteam/salary-center for more compensation information.
Building Blocks for Next Generation Contact CentersTwilio Inc
Upgrade your customer experience without upgrading your hardware. Twilio APIs let you treat your contact center like software. Twilio Product Director Al Cook talks about four ways to augment your contact center. Watch his full webinar here:
https://www.twilio.com/learn/contact-center/building-blocks-for-next-generation-contact-centers
Create an IVR that Keeps Up with Your CustomersTwilio Inc
When customers call your contact center, almost a third of their time is spent in your IVR system. Al Cook, Twilio Product Director, explains how to make the experience a good one. Watch the full webinar here: https://www.twilio.com/learn/contact-center/create-an-ivr-built-for-customer-experience
Salesforce’s Andy Kung on the Power of CRM IntegrationsTwilio Inc
What happens when you combine the world’s most popular CRM solution with the power of Twilio APIs? Something electric called Lightning Dialer. Andy Kung, Director of Product Management for Sales Cloud at Salesforce, joined Twilio at SIGNAL 2017 to share all about this new VoIP product in Salesforce. Watch his full talk here: https://www.twilio.com/learn/contact-center/salesforce-s-andy-kung-on-the-power-of-crm-integrations
All Web Leads’ Lorena Lauv on How to Scale a Virtual Call CenterTwilio Inc
Growing your business and need to make sure your contact center scales with it? Lorena Lauv, All Web Lead's Director of Software Services, joined Twilio at SIGNAL 2017, to share her best practices. Watch her full talk here: https://www.twilio.com/learn/contact-center/all-web-leads-lorena-lauv-on-how-to-scale-a-virtual-call-center
7 reasons why mobile messaging has quickly become a powerful way to communicate.
Learn more about how you can reach customers faster with SMS: https://www.twilio.com/learn/commerce-communications/how-to-improve-your-communication-strategy-with-text-messages
Up next: Understand how consumers use messaging: http://www.slideshare.net/twilio/understand-how-consumers-use-messaging
We found that 9 out of 10 consumers globally want to message with brands. But is your business ready to start texting? We ran a survey along with Vanson Bourne to understand how consumers use messaging to talk to businesses.
In many ways, Twilio is like a box of legos. You get building blocks to create communication workflows that make sense for your business. For this presentation, we've benchmarked what more than 1,000,000 developers are doing with Twilio. With a focus on business-to-customer communications, we'll talk about the common problems being solved and how they are being solved.
Track calls to discover which campaigns are driving calls to your business.
- Buy Twilio phone number and assign to lead source
- Forward call to your phone number
- Track lead information
Twilio Signal 2016 Taking Your SMS App GlobalTwilio Inc
How to use Twilio to reach a global audience via SMS
The most common issues when sending SMS globally
The cause of these issues
How we can detect these issues
What Twilio does to correct these issues
What you can do to ensure your messages get through
Learn more about best practices for building an SMS app here: https://www.twilio.com/learn/messaging/checklist-for-mobile-messaging-framework
7 reasons why mobile messaging has quickly become a powerful way to communicate.
Learn more about how you can reach customers faster with SMS: https://www.twilio.com/learn/commerce-communications/how-to-improve-your-communication-strategy-with-text-messages
Up next: Understand how consumers use messaging: http://www.slideshare.net/twilio/understand-how-consumers-use-messaging
We found that 9 out of 10 consumers globally want to message with brands. But is your business ready to start texting? We ran a survey along with Vanson Bourne to understand how consumers use messaging to talk to businesses.
In many ways, Twilio is like a box of legos. You get building blocks to create communication workflows that make sense for your business. For this presentation, we've benchmarked what more than 1,000,000 developers are doing with Twilio. With a focus on business-to-customer communications, we'll talk about the common problems being solved and how they are being solved.
Track calls to discover which campaigns are driving calls to your business.
- Buy Twilio phone number and assign to lead source
- Forward call to your phone number
- Track lead information
Twilio Signal 2016 Taking Your SMS App GlobalTwilio Inc
How to use Twilio to reach a global audience via SMS
The most common issues when sending SMS globally
The cause of these issues
How we can detect these issues
What Twilio does to correct these issues
What you can do to ensure your messages get through
Learn more about best practices for building an SMS app here: https://www.twilio.com/learn/messaging/checklist-for-mobile-messaging-framework