2. 2222Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Presentation
The main objective of this seminar is to understand the purpose
of revenue management in both technological and commercial
terms.
With this information, a hotel can evaluate, develop and optimize
its pricing strategy with the goal of maximizing profits.
3. 3333Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Presentation
Professor: Tomeu PonsProfessor: Tomeu PonsProfessor: Tomeu PonsProfessor: Tomeu Pons tomeupons@gmail.comtomeupons@gmail.comtomeupons@gmail.comtomeupons@gmail.com
Collaborating ProfessorCollaborating ProfessorCollaborating ProfessorCollaborating Professor –––– Turisme Sant Ignasi TSI, FundaciTurisme Sant Ignasi TSI, FundaciTurisme Sant Ignasi TSI, FundaciTurisme Sant Ignasi TSI, Fundacióóóón ESADEn ESADEn ESADEn ESADE
Tourism Education ManagerTourism Education ManagerTourism Education ManagerTourism Education Manager –––– Cibernarium, Barcelona ActivaCibernarium, Barcelona ActivaCibernarium, Barcelona ActivaCibernarium, Barcelona Activa
Collaborating ProfessorCollaborating ProfessorCollaborating ProfessorCollaborating Professor –––– University of BarcelonaUniversity of BarcelonaUniversity of BarcelonaUniversity of Barcelona
Educated in Hospitality, Marketing, EEducated in Hospitality, Marketing, EEducated in Hospitality, Marketing, EEducated in Hospitality, Marketing, E----commerce and IT Systems incommerce and IT Systems incommerce and IT Systems incommerce and IT Systems in
Escola HotelerEscola HotelerEscola HotelerEscola Hoteleríííía UIB, ESADE, La Salle URL and UPCa UIB, ESADE, La Salle URL and UPCa UIB, ESADE, La Salle URL and UPCa UIB, ESADE, La Salle URL and UPC
Chief Operating OfficeChief Operating OfficeChief Operating OfficeChief Operating Office –––– Flamingo HotelierFlamingo HotelierFlamingo HotelierFlamingo Hotelier
Previously, Consultant ,Director of Marketing and CEO in companiPreviously, Consultant ,Director of Marketing and CEO in companiPreviously, Consultant ,Director of Marketing and CEO in companiPreviously, Consultant ,Director of Marketing and CEO in companieseseses
such as The Perfect Hotels, Sercotel, Hotusa and SAPsuch as The Perfect Hotels, Sercotel, Hotusa and SAPsuch as The Perfect Hotels, Sercotel, Hotusa and SAPsuch as The Perfect Hotels, Sercotel, Hotusa and SAP
4. 4444Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Agenda
• Definition
• Price
• Effects on a hotel
• Distribution: direct and indirect
• When it is used
• Factors
• Tactics
• Calculating prices
• Reporting, statistics and tools
• Exercises
• Glossary
• Exam
• Notes
5. 5555Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Definition
Revenue Management is a commercial management technique
that helps us to sell the right product at the right moment at the
right price to the right client.
Wikipedia: http://en.wikipedia.org/wiki/Revenue_management
6. 6666Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Why use RM?
Revenue Management is a strategy we can use in response to:
• Increased competition
• Increase in channels of distribution
• Transparency in prices
• Increase in special promotions and discounts
• Decrease in expected response time to clients
• 80% of sales are influenced by online channels
7. 7777Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Definition
Revenue Management is a method of managing sales of hotel
inventory by applying yield management techniques
Revenue Management:
Commercial management technique that helps us sell the right
product at the right moment at the right price to the right client
Yield:
The techniques, formulas and strategies hotels use to manage
inventory, price and sales policies to maximize revenue
generated from the sale of this inventory
8. 8888Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Basic Elements of Revenue Management
Basic elements of Revenue Management used to manage inventory:
• Historical data – statistics, demand and trends
• Forecasts
• Price management tools
• Overall strategy
• Pricing policies
With the above, we can address:
• Fixed and perishable inventory
• Anticipated sales
• Customer segmentation
9. 9999Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Improve RevPAR and GopPAR
RevPAR
GopPAR
RevPAR
GopPAR
Increase
your
Rooms
ADR
Increase
your
Rooms
ADR
Increase
occupancy
Increase
occupancy
Maximize
Revenue
and profit
Maximize
Revenue
and profit
10. 10101010Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Desired equilibrium in response to a changing market
Sell at
high prices
Sell at
low prices
11. 11111111Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
The Customer
The customer is the most important factor in determining price.
Each client is different and has their own motivation:
• Different motives
• Different expectations
• Willing to pay different prices
• Interested in different products
To understand this environment we must ‘segment’ the market,
and for each of these segments we must adapt:
• Interested in different products
• Pricing
• Reservation terms
• Marketing along the path-to-purchase
12. 12121212Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
The Product
The product is another of the key factors.
What is it about our product that drives sales?
• Hotel
• Destination
• Experience
• Rooms
• Services
Once we determine this, we can effectively develop our product:
Create additional room types?
Create a range of price points?
13. 13131313Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
The Price
Although the price seems to be a lever we control, this is
completely false:
- Price is determined by demand
- Prices rise and prices fall
- High seasons and low seasons
- Years with low/no demand
- Channels with low/no demand
- Competition, local and international affects demand
However, there are techniques and factors that enable us to
increase prices.
14. 14141414Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
The Moment of the Reservation
The moment of reservation is a key element in the management
of prices and quite often it isn’t take seriously enough
It’s an important moment for the customer just as much as it is
an important moment for the hotel. Both must work together in
the same way.
Many techniques exist for both players.
Forecasts based on historical data help us a great deal.
15. 15151515Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
How it was born …
16. 16161616Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Where it was born, how and what need it met…
17. 17171717Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Where it was born, how and what need to it meet
These sales techniques were developed during the middle of the
20th century by American companies.
Once their information systems were computerized, they were
able to apply these methods effectively.
Companies could sell airplane tickets at different prices. They
realized that different clients, at different times, with different
motivations, were willing to pay different prices.
To be able to ‘predict’ how much clients were willing to pay for a
ticket, they developed ‘Yield’ techniques that allowed them to
fixed these prices. It was important for them to computerize and
collect information about supply and demand.
18. 18181818Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
An example
19. 19191919Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Variability of industry pricing
20. 20202020Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Evolution of Tourism Pricing Management
History of Pricing
The total acceptance and integration of the Internet as a major
sales channel changed the way hotels price their inventory:
2003 – Some Majors changed to dynamic pricing
2004 – Fixed Consortia pricing disappeared
2005 – Decrease number of Categories and continued change to
dynamic pricing
2006 – Some corporate accounts are already dynamic
2007 – BAR is implemented completely
21. 21212121Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Definition
Pricing
Techniques to determine prices are developed in the heart of
each company. Setting prices can vary depending on the strategy
of the company.
The main factors in setting prices are:
• Production costs
• Market
• Competition
• Demand
• Product positioning
22. 22222222Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Pricing
Where do prices come from?
What are customers willing to pay?
$
$
$
$
23. 23232323Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Pricing
Techniques to set the prices of a good or a service…
Setting of prices can focus on anything from cost of production to
consumer demand.
From the point-of-view of marketing, an ‘efficient price’ is a price
that is close to the maximum price a consumer is willing to pay.
In economic terms, it is a price that transfers the most value
obtained by the consumer to the producer.
24. 24242424Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Pricing – Where do prices come from?
In the mind of the consumer, they are comparing different
options (substitute products), taking into consideration their
budget and the benefits of the purchase (e.g. pleasure).
This determines, in their minds, the right price they’d pay.
For a company to increase profitability from sales, they must
know in each moment what is the approximate maximum price a
customer is willing to pay for the product or service.
To increase the consumers’ perceived value of our products and
services, we must take in to account factors such as product,
price, distribution and promotions.
25. 25252525Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Pricing – An Efficient Price
The efficient price is the maximum consumers are willing to
pay. Prices are influenced by multiple factors…
But they are only perceived as ‘the right price for me or not’
26. 26262626Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Now that we understand that prices are factors affected by
multiple variables and are only perceived as
‘the right price for me or not’
We know we need to work with prices, adjust them and take
advantage of them so they are perceived as ‘the right price for me’
Now that we understand that prices are factors affected by
multiple variables and are only perceived as
‘the right price for me or not’
We know we need to work with prices, adjust them and take
advantage of them so they are perceived as ‘the right price for me’
27. 27272727Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
$$ $$$ $$$$$ $$$$$$ $$$$$$$$$$$$$$$$$$$$
Introduction to Revenue Management
How prices were set and how prices are currently set
Without Yield – Prices based upon cost
With Yield – Prices based upon demand
Cost of Production
Cost of
Distribution
Desired
Profit
Cost of Production
Cost of
Distribution
Desired
Profit
YIELD
Pr
$$ $$$ $$$$$ $$$$$
28. 28282828Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Real impact on hotels
A hotel has 200 rooms…
If they apply RM for each of their rooms and each room
achieves an increase of €2, the impact on final results is
significant.
200 rooms x 2$ = 400$/day x 365 days = 146.000$
200 rooms x 3$ = 600$/day x 365 days = 219.000$
200 rooms x 5$ = 1000$/day x 365 days = 365.000$
29. 29292929Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Real impact on hotels
1 Hotel x 100 rooms x 365 days =
36,500 rooms x 1/3 = 12,166 rooms
12,166 x 3 $$$$ = 36,498 $$$$
12,166 x 6 $$$$ = 72,996 $$$$
12,166 x 9 $$$$ = 109,494 $$$$
TOTAL ANNUAL INCREASE = 218,988 $$$$
30. 30303030Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Real impact on hotels
Nº of Rooms
Price
Pricing Mix
31. 31313131Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
How clients agree to prices…
32. 32323232Hotel Revenue Management Seminar – Miami Beach, FL 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com
Introduction to Revenue Management
Consumer Behavior
33. 33333333Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Fixed Pricing (static)
34. 34343434Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Booking Engine
35. 35353535Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Dynamic Pricing – Actions
36. 36363636Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Distribution – Direct or Indirect
37. 37373737Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Maintaining Indirect Distribution
38. 38383838Hotel Revenue Management Seminar – Miami Beach, FL 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com
Introduction to Revenue Management
Billboard Effect
39. 39393939Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Implementation
41. 41414141Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Corporate Policy
42. 42424242Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
When is it appropriate to apply ‘Yield’
To implement RM we need:
• Fixed production of stock/products
• Perishable product
• Clear policy on dynamic pricing
• Ability to update prices quickly
• Reservations/sales occur within a time period
• Ability to segment the market or groups of customers
To manage RM actions, the involvment of Management, Sales and Reservations
is required. Their must be a unified vision and mission, and agreed objectives.
It’s necessary to collect information about demand: price paid, reservation dates,
dates of consumption, quantity of demand, events in the destination or origen
location, competitors’ prices, distributors…
43. 43434343Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Main techniques
The main RM tools:
• Availability management
• Categories
• Groups
• Reservation terms
• Auto-Allotment
• CTA, Close-to-Arrival
• MinLOS & MaxLOS
• Upselling
• Overbooking
44. 44444444Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
How we set prices
The key point is to have the ‘right price’.
To determine the right price we take in to account:
• Value of our product
• Customers’ perceived value
• Positioning
• Competition
45. 45454545Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Management of Availability
The correct management of availability is one of the most
important points of good RM
Factors that affect availability include:
• Reservation terms
• Rates
• Reservations not guaranteed
• Pre-payments
• Categories
• Groups
• Overbooking
• Waiting lists
• Peaks and valleys in planning
46. 46464646Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Types of Rates
All hotels offer a variety of rate types. The trend is to simplify
them into ‘rate periods’ and apply to BAR ‘discount periods’.
With the current system we lose competitivity and have to work
more hours to organize our work.
Rate types:
• Published rates on hotel website, Booking…
• Negotiated ECI, companies, groups…
• Packaged, Expedia…
• Opaque Atrapalo, Lastminute
• Restricted cancellations, advanced payment, promotions
47. 47474747Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Price Matrix
StandardStandard
SuperiorSuperior
RACKRACK PREFPREF BAR1BAR1 BAR2BAR2 BAR3BAR3 BAR4BAR4 BAR5BAR5 BAR6BAR6 WKD1WKD1 WKD2WKD2
200200 160160 140140 120120 110110 100100 9090 8080 7070 6060
215215 175175 155155 135135 125125 115115 105105 9595 8585 7575
SuiteSuite 230230 190190 170170 150150 140140 130130 120120 110110 100100 9090
Creation of numerous published rates that pass from one to the
other in function of the level of occupation and expected demand,
and we make if from the level of rates that we consider most
opportune.
¿What is the BAR Best Available Rate?
48. 48484848Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Price Matrix x Occupation
Demand Profile Nov - Mar Apr - Jun Jul - Oct
Occupation Rate
BAR
Rate Base
High Demand
Moderate Demand
Low Demand
Very Low Demand
>75%
215
205
180
65%
190
175
165
55%
190
170
150
<50%
140
110
75
Occupation Rate
>85%
230
215
195
75%
215
205
180
65%
190
175
165
>55%
150
130
115
Occupation Rate
>95%
250
235
215
75%
235
225
200
65%
210
195
185
>55%
170
150
135
BAR
Base Rate
BAR
Base Rate
49. 49494949Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Total Demand, Unconstrained Demand
The total demand of a room for a specified day. This figure is
independent of the physical capacity of the hotel.
For the total registered demand for a product, it’s useful to have
a system that permits ‘on-request’, including when all rooms are
already sold.
This demand will allow us to calculate the “Last Room Value”, or
how much somebody is willing to pay for the last room in our
inventory.
50. 50505050Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Segmentation of the Market/Consumers
Market segmentation is the study of consumers and what their
different motives may be for choosing our hotel.
This allows us to to create different segments or groups of
consumers according to their motives for the visit.
To know these motives we must be able to analyze ways to
increase the demand in each of these segments.
We also must know the segments of our competitors and the
destination in general to make comparisons.
51. 51515151Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
In order to investigate the segmentation of the market and
consumers, we must collect data:
• Duration of stay
• Motive for the stay – source and recipient
• Motive to choose hotel
• How long in advance did they book hotel
• Revenue per room
• Revenue per client
• Distribution channel where booking was made
Introduction to Revenue Management
Segmentation of the Market/Consumers
52. 52525252Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Price Elasticity
Price elasticity measures the effect changes in price have on
demand. Sometimes an increase in price causes a significant
decrease in the demand and in other instances only a slight
decrease.
Elastic Demand
• High competition
• Standard services
Inelastic Demand
• Low competition
• Differentiated services
53. 53535353Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Example:
Introduction to Revenue Management
Segmentation of the Market/Consumers
54. 54545454Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Demand Forecasting
Investigation based on a calendar that allows us to know the
demand that our product will have in the future.
The objective is to forecast the periods of low demand and
stimulate sales, as well as to know the periods of high demand in
which we can increase rates.
Use Google Calendar to collect all of the events that can
influence consumption. This tool is easy to use and available to
all of the team.
55. 55555555Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Forecasting consists of the estimation and analysis of future
demand for a specific product or service using inputs such as
historic sales, marketing estimates and promotional information.
Price Waterhouse Coopers
Introduction to Revenue Management
Demand Forecasting
56. 56565656Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
To be able to forecast, it’s necessary to know historic consumption
data, referring to:
• Consumption weekdays
• Consumption during events: conferences, festivals…
• Consumption during vacations
• Clients – Business or Leisure
• Changes in demand
It can be easy to make a forecast. If you can, also make a
forecast about your competitors and about the destination.
This document will allow you to know the number of arrivals and
departures, occupation by room and possibly revenue from other
non-room sources.
It’s a great tool to define internal objectives.
Introduction to Revenue Management
Demand Forecasting
57. 57575757Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Why do we make forecasts?
• Measure demand
• Forsee falls in demand
• React to low demand
• Define commercial strategy
• Apply rates
• Restrict sales
• Control costs
• Control commissions
• Financial planning
• Human Resources planning
Introduction to Revenue Management
Objective of Forecasting
58. 58585858Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Forecasting: Behavior Patterns of Reservations
Booking Pace
The booking pace must be monitized for the current day and
future days to ensure alignment with the forecast and to be able
to react to any deviations from the forecast that occur.
DailyPick-up
The daily pick-up, and the ability to follow the rhythym of
reservations must distinguish individuals and groups.
59. 59595959Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Pick-Up
The pick-up is the figure that tells us today how many confirmed
reservations we have for a specific day.
This figure shows us in a detailed way, by day or room type, the
% already sold.
This figure allows us to guide our decisions to increase or
maintain rates for a specific day and what we must already apply
today.
The ideal is to be able to analyze and act daily, in all distribution
channels, with this information.
60. 60606060Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Pick-Up
Difference in the number of reservations between one date and another.
Example: Reservations made yesterday for the month of June.
61. 61616161Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Forecasting Elements
To record:
• Objectives reached vs. objectives set
• Reservations on the books
• Pick-up realized vs. expected pick-up
• Expected segments
• Average rate
• Total revenue
We should forecast:
• Once per week for the next 4 weeks
• Once per month for the next 3 months
• Once per month every 3 months for the whole year
• Once per year for the next year
62. 62626262Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Demand Curve vs. Advanced Reservation
Individuals
Companies
FIT
Groups
-60 -30 -15 -5 Days before arrival
63. 63636363Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Demand Curve
64. 64646464Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Groups
We should take note of all Group requests in our statistics, so we
can evaluate profitability and apply RM to group pricing.
• Provider
• Type of contract
• Revenue per room
• Revenue per guest
• Revenue per group
• Group sub-segments
• Purpose of the visit
• number of and motive for cancellations
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Introduction to Revenue Management
Demand Curve
66. 66666666Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Tour Operators
Tour operator contracts are the most difficult to apply RM to
since the system of prices and sales is already fairly static.
Technically, it is a segment ‘not yieldable’.
Hotels should insist the tour operators agree to dynamic
prices, but these companies and their ‘packages’ business
model make it very difficult commercially to use dynamic
pricing methods.
From the analysis of these contracts we can reason that there
are months hotels benefit from them and months where sales
opportunities are lost due to them.
67. 67676767Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Shoulder Days
What is the impact of closing sales for a specific day?
The impact of closing sales of a room type for specified dates
could be larger than what we believe.
The “Shoulder days” are the days of ‘closed stays’ that imply
a reservation. In other words, the 2 or 3 days the client would
have stayed in the hotel.
This statistic helps us to calculate the impact on revenue
when a room type isn’t available.
Some segments like groups and tour operators can produce a
large number of ‘shoulder days’.
68. 68686868Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
What actions should we take?
69. 69696969Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Tactics – How to act during high demand
High Demand
• Close or restrict discounts
• Apply a minimum of nights, but with caution
• Reduce groups and ‘shoulder days’
• Reduce ‘late check out’, and in moderation, if possible, ‘late check in’
• Increase guarantees and cancellation charges
• Increase rates in accordance with those the competition
• Increase the cost of packages and hotel services
• Apply the full cost of suits and executive rooms
• Select dates that are ‘closed to arrivals’
• Evaluate the total profit of the hotel and try to increase it
• Invoice for all of the nights in case the client shortens their stay
70. 70707070Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Tactics – How to act during low demand
Low demand:
• Sell added value and special benefits
• Offer packages including internal and external products
• Don’t close sales of the cheapest category of rooms
• Incentivize upgrades
• Offer better prices at adjusted budgets
• Don’t use ‘stay restrictions’
• Motivate hotel staff to be especially attentive
• Monitor competitors’ actions
• Lower prices
71. 71717171Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Consistency
Consistency in applying prices…
It’s very important to be consistent with our product, services
and the value we offer.
We must align our value, price and quality, in order to not
disappoint our customers.
72. 72727272Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Tactics – Four Revenue Management
Principal points to remember:
•
•
•
•
•
•
•
•
•
•
•
•
73. 73737373Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Questions
When should we reject a sale?
Is it useful to know how much customers spend?
When should we offer a discount?
When should we use overbooking?
74. 74747474Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
How do we measure our Factor Yield / RM
Revenue per Available Room
RevPAR
Room Revenue
o
Average Rate x Occupation
Number of Rooms Available
75. 75757575Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
How do we measure our Factor Yield / RM
Gross Operating Profit – GOP
Rooms Available
Total Revenue
Rooms Available
TRevPAr Total Revenue per Available Room
GOPPar
Gross Operational Profit per Available Room
76. 76767676Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Elements of Analysis
We have three levels of analysis: daily, monthly and yearly
Daily:
• Average occupation
• Average rate
• Rev PAR
• Pick-Up
Monthly:
• Geographic origin, GOB
• Length-of-stay, LOS
• Lead Time
• Channel
• Commissions
Always:
• Profitability of each type of guest
77. 77777777Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Benchmarking
Benchmarketing is the study of the competition to discover how
they sell, at what price and what their occupancy is. The objective
is to discover how we can improve and act upon this with
distributors, guests…To be able to improve our commercialization.
At a minimum, benchmarking should give us information on:
• Prices
• Room type
• Products
• Packages
• Channels of distribution
• Occupation
• Services offered
78. 78787878Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Benchmarking
My Hotel vs. My Competitors
Who manages their hotel better, Manager A or Manager B?
79. 79797979Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Daily Prices
To manage our prices taking into account the prices our
competition is selling at, is one of the best tools to help us sell
smarter. From them we can make a number of conclusions.
There are a number of ways to obtain this information.
The questions we seek to answer include:
• What is their strategy?
• Do they use ‘yield’?
• What occupation do they have?
• Can it affect our sales?
• What would be their future prices?
• Do they require minimum stay (L.O.S.)?
80. 80808080Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Place your hotel: market vs. your value
All of the commercial policies and prices of your establishment
must be consistent with your product and values.
Aligning price, services and product will ensure you have an
excellent perceived value for money and that demand is more
loyal and sustained.
Monitor your competitors in terms of their products and
associated ‘perceived value’. After, compare your hotel to theirs
and adjust your offering to be more competitive and more
productive.
81. 81818181Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Place your hotel: market vs. your value
Evaluate your hotel and your competitors:
• Product – room type
• Product – hotel services
• Price
• Channels of distribution
• Location
• Strengths and weaknesses
• Client segments of the hotel
• Their presence in other markets
• What hotels have similar prices
You can also study the market for your destination, as well as
source markets.
82. 82828282Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Place your hotel: market vs. your value - SWOT
My Hotel
My Environment
Strengths Weaknesses
Threats Opportunities
83. 83838383Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Market Share Report
This study helps us to understand our results compared to our
competitors, especially in regards to the average price and
occupation.
The parameters are:
MPI. Market Penetration Index
market penetration rate vs. the average occupation of our
competitors
ARI. Average Rate Index
average price index, our average price vs. our competitors
RGI. Revenue Generator Index
revenue generator index, our share of revenue vs. our
competitors
84. 84848484Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Distributors
Our presence with distributors is key. We can consult them at
any time for competitive data and we can observe the positions
they occupy in search engine results.
We can observe how they sell… use of photography, text,
reference to locations, positioning of product.
Very good presence with distributors can help our product
compete with superior hotels (in this case we’d be competitive
on price) and with similar hotels (in this case we’d be the
better option).
85. 85858585Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
How to be present. Distributors and the exponential effect.
Is it really the same hotel? Where will customers book it?
The hotel’s website is not the best option to book it in this case.
86. 86868686Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Many published rates and many products
An establishment should have however many rates they believe
to be opportune. All rates should be competitive depending upon
the moment they are applied.
Attention to the offers and closed prices and/or flat-rates offered
to companies and agencies.
If the latter act with a discount code, we must always reference
these exceptions and offers.
All products should always be offered and done so with the
largest number of distributors possible.
88. 88888888Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Optimize your supplementary products
Clients for the most part consume on impulse. A direct call to
make a reservation sometimes lasts only a few minutes, as can
the online process, so we must always present ourselves in the
most ‘desirable’ fashion.
Different room types meet different needs of different segments.
Why don’t we offer them all?
In the descriptions suggested ‘use/benefits’ are given. Create
clear differences between the room categories. Stimulate the
thought… ‘a little more per night you can enjoy…’
89. 89898989Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Upselling
Upselling is another tool that helps us to achieve good results
from RM.
Two moments when it can be applied:
• Moment reservation is made
• Arrival at hotel
Offer what the client ‘needs’ in a direct way for a little more
money.
We must:
• Understand the client
• Observe their needs
• Propose options
• Communicate the benefits
90. 90909090Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Price Parity
Although price parity is a model criticized by some, others
defend it.
In spite of not being logically sound financially, it’s use has
spread and has been accepted by all OTA’s.
Internally, the differences between the reprecussion of the
commissions that are considered as costs of promotion or
sales; are compensated some OTA’s with others.
In the case of not having parity, clients will buy in mass, the
cheapest OTA’s. Although this would be more effective,
having one OTA’s dominating almost all sales would be
dangerous.
91. 91919191Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Commercial Parity
Commercial parity is based on the commercial parameters that
can influence the client’s purchase
It’s important to have commercial parity with our distributors
because they otherwise could have advantages over our own
channel.
• Payment conditions
• Reservation conditions
• Cancellation charges
• Advance notice of cancellation required
• Cleaning charges
• Hidden offers
• …
92. 92929292Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Control Price Parity
Controlling price parity is very important and affects our
relationship with our clients and distributors.
Technological tools exist to compare prices for our own hotel:
• know who we work with
• know who are our distributors
• know the mark-up on our product
• understand the distributor’s model: retail, merchant, opaque...
93. 93939393Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Parity Disruptors
Some companies willingly perform actions to cause “Parity
Disruption”.
Break the parity of your hotel to get benefits from it, decreasing
your margin so clients choose your property.
In other instances, data is aggregated from different channels to
show which has the lower prices.
Normally, these companies don’t have direct contracts with the
hotel and use price comparison to attract clients.
If it’s necessary, make reservations in each channel to get the
voucher and know which agency is selling your property in this
way.
94. 94949494Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Overbooking
Overbooking isn’t an effect or a consequence.
In RM, it is a tool that allows us to get the most ‘play’ out of our
hotel’s availability.
On many occasions, the no-shows, last minute cancellations and
shortened stays, affect our profitability.
It’s recommended to have an action plan for these occasions.
We need to think about how these deviations will impact:
costs of stay, costs of transportation, compensation for services
or monetary, and possibly sanctions.
95. 95959595Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Overbooking
Calculate your level of Overbooking and evaluate risk vs. Profit
Reservations Received > > Arrivals
Not Guaranteed
Cancellations
No Shows
Rates we charge
Transfer Expenses
96. 96969696Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Parameters to measure efficacy
REVPAR:REVPAR:REVPAR:REVPAR: RoomRoomRoomRoom Revenue perRevenue perRevenue perRevenue per AvailableAvailableAvailableAvailable RoomRoomRoomRoom
TREVPAR: Total Revenue perTREVPAR: Total Revenue perTREVPAR: Total Revenue perTREVPAR: Total Revenue per AvailableAvailableAvailableAvailable RoomRoomRoomRoom
TREVPEC: Total Revenue perTREVPEC: Total Revenue perTREVPEC: Total Revenue perTREVPEC: Total Revenue per ClientClientClientClient
GOPPAR:GOPPAR:GOPPAR:GOPPAR: GrossGrossGrossGross OperatingOperatingOperatingOperating ProfitProfitProfitProfit perperperper AvailableAvailableAvailableAvailable RoomsRoomsRoomsRooms
REVPAM:REVPAM:REVPAM:REVPAM: ConferenceConferenceConferenceConference////BanquetingBanquetingBanquetingBanqueting Revenue perRevenue perRevenue perRevenue per AvailableAvailableAvailableAvailable M2M2M2M2
REVPASH: F&B Revenue perREVPASH: F&B Revenue perREVPASH: F&B Revenue perREVPASH: F&B Revenue per AvailableAvailableAvailableAvailable seatsseatsseatsseats andandandand hourhourhourhour
97. 97979797Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
When we obtain more by applying RM
98. 98989898Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Where to obtain more by applying RM
99. 99999999Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
How much you’ve obtained by applying RM
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Introduction to Revenue Management
Practice: How to determine our prices
107. 107107107107Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Dynamic Pricing
Advantages of Dynamic pricing:
• Eliminate discounts in periods of high demand
• Reduce availability of rooms for groups
• Increase discounts in periods of low demand
• Establish ‘Special Events’ rates or for periods of
extraordinary high demand
108. 108108108108Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Revenue Algorhythm
Revenue from ‘automatic application’ functions with an
algorhythm of revenue included in the PMS or CRS.
Calculation based on: room type, bands of prices allowed, %
occupation or level of actual sales.
Must exclude some reservations from the system so they are not
figured into the the base calculation of revenue. By human or
automatic calculation.
System can become more sophisticated with algorhythms or
artificial intelligence by combining: historic data, competitive
data, booking window, pick-up, customer searchs in the
reservation booking engine calendar.
Some companies use cookies and add web tracking data as well.
109. 109109109109Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Revenue Algorhythm Example
• 1 hotel with 500 rooms
• 5 room types
• 150 rooms are doubles
• Sales from 1 May 2020: 22% = 33 rooms
• Price range: 116$ - 148$
• Difference: 32$
• Mid-High Season. Rate change every 20% change in occupation.
• Rate change in increases of 6.40$
Prices on display:
1. 0% 116.0 $
2. 20% 122.4 $
3. 40% 128.8 $
4. 60% 135.2 $
5. 80% 141.6 $
al 100% 148.0 $
Prices on display:
1. 0% 116.0 $
2. 20% 122.4 $
3. 40% 128.8 $
4. 60% 135.2 $
5. 80% 141.6 $
al 100% 148.0 $
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Introduction to Revenue Management
Revenue Algorhythm Example
We can create an algorhythm for our PMS or CRS, or implement
new, easy-to-use RM tools.
Numerical Algorithms Group - Industries
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Introduction to Revenue Management
Day-to-Day Tools
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Introduction to Revenue Management
Remember: Basic Elements of RM
Basic elements of RM are:
• Historic information – statistics, demand and trends
• Forecasting
• System tools to manage prices
• Overall strategy
• RM pricing policy
With them, we act upon:
• Fixed and perishable inventory
• Anticipated sales
• Opportunity to segment customers
113. 113113113113Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Strategy and Rates
With a simplified rate structure, we increase the ability to sell and
provide clarity to customers to make their purchase decision easier.
RATE STRUCTURE
• Double Room 200,50 $
• Superior Room 350,50 $
• Executive Room 510,50 $
• Junior Suite 620,50 $
• Suite 862,50 $
COMPLEMENTARY
PRODUCTS & SERVICES
• Airport Transfer 60 $
• Breakfast Buffet 18 $
• Flowers 23 $
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Introduction to Revenue Management
Benchmarking & Compset
Competitive analysis shouldn’t be the only factor used to develop your
strategy, but it is a key component.
We can share our results anonymously in order to compare our results
with those competitors’ hotels who also share their data anonymously.
This study helps us understand our results in comparison with our
compset.
116. 116116116116Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Historic Data
Exchange of competitive data
117. 117117117117Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Historic Data
Detailed market segmentation analysis and origins:
Segmentos
122. 122122122122Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Forecasting
Competitive Study: my hotel vs. my competitors
Apr May Jun Jul Aug Sep Oct Nov Dec
My Property 284,10 268,93 268,90 222,10 179,60 230,75 238,72 222,16 203,48
SubMarket Class 243,75 246,95 244,40 217,35 186,72 211,18 204,09 180,78 161,84
Index 116,6 108,9 110,0 102,2 96,2 109,3 117,0 122,9 125,7
% Chg
My Property 13,8 -2,3 -10,9 2,0 -2,6 -15,6 -3,2 -4,6 -3,1
SubMarket Class 9,7 -2,8 -5,7 3,5 0,5 -7,2 -8,7 -12,1 -5,8
Index 3,7 0,6 -5,5 -1,4 -3,1 -9,0 6,0 8,6 2,8
Apr May Jun Jul Aug Sep Oct Nov Dec
My Property 211,84 210,15 204,26 184,72 140,30 159,09 172,21 140,45 96,23
SubMarket Class 180,10 187,61 179,93 167,68 136,98 145,83 137,30 100,48 69,23
Index 117,6 112,0 113,5 110,2 102,4 109,1 125,4 139,8 139,0
% Chg
My Property -3,8 -13,1 -24,1 -3,7 -8,4 -28,7 -13,5 -22,4 -14,3
SubMarket Class 5,4 -8,1 -17,6 5,6 1,2 -19,3 -21,5 -35,9 -17,3
Index -8,6 -5,4 -7,9 -8,8 -9,5 -11,7 10,2 21,1 3,7
2008
2008
RevPAR
ADR
123. 123123123123Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Forecasting
ES
29-nov Rank 06-dic Rank 13-dic Rank 20-dic Rank 27-dic Rank 03-ene Rank
Current Subscriber 122% 4 of 7 54% 6 of 7 171% 2 of 7 213% 2 of 7 236% 2 of 7 228% 2 of 7
1 Week Ago Subscriber 119% 4 of 7 50% 5 of 7 209% 2 of 7 201% 2 of 7 236% 1 of 7 204% 2 of 7
2 Weeks Ago Subscriber 129% 3 of 7 49% 5 of 7 268% 1 of 7 224% 2 of 7 222% 1 of 7 151% 2 of 7
3 Weeks Ago Subscriber 148% 2 of 7 66% 4 of 7 255% 1 of 7 164% 2 of 7 206% 2 of 7 128% 4 of 7
4 Weeks Ago Subscriber 195% 2 of 7 78% 4 of 7 328% 1 of 7 167% 2 of 7 240% 1 of 7 196% 2 of 7
Green: High Market Penetration (greater than 100%) Red: Low Market Penetration (less than 100%)
29-nov Rank 06-dic Rank 13-dic Rank 20-dic Rank 27-dic Rank 03-ene Rank
Current Subscriber 367 3 of 7 365 3 of 7 362 3 of 7 334 2 of 7 418 3 of 7 293 4 of 7
Competitive Set 340 286 290 328 398 344
1 Week Ago Subscriber 363 4 of 7 420 2 of 7 362 4 of 7 334 2 of 7 418 4 of 7 293 5 of 7
Competitive Set 343 289 324 331 405 323
2 Weeks Ago Subscriber 359 4 of 7 329 3 of 7 362 3 of 7 339 2 of 7 440 4 of 7 305 4 of 7
Competitive Set 327 279 298 304 380 279
3 Weeks Ago Subscriber 359 3 of 7 329 3 of 7 374 2 of 7 363 2 of 7 402 4 of 7 298 4 of 7
Competitive Set 323 284 286 307 376 277
4 Weeks Ago Subscriber 356 4 of 7 329 2 of 7 321 3 of 7 363 2 of 7 423 4 of 7 373 2 of 7
Competitive Set 329 284 298 309 372 286
Green: Above Comp Set Average Red: Below Comp Set Average
29-nov Rank 06-dic Rank 13-dic Rank 20-dic Rank 27-dic Rank 03-ene Rank
Current Subscriber 56 2 of 7 6 5 of 7 19 1 of 7 53 1 of 7 47 1 of 7 19 1 of 7
Competitive Set 199 66 49 79 60 21
1 Week Ago Subscriber 48 2 of 7 4 4 of 7 19 1 of 7 53 1 of 7 47 1 of 7 19 1 of 7
Competitive Set 173 55 32 86 59 27
2 Weeks Ago Subscriber 41 2 of 7 3 5 of 7 19 1 of 7 49 1 of 7 40 1 of 7 13 1 of 7
Competitive Set 138 34 22 73 63 35
3 Weeks Ago Subscriber 41 1 of 7 3 3 of 7 16 1 of 7 25 2 of 7 28 1 of 7 9 2 of 7
Competitive Set 116 24 22 65 46 30
4 Weeks Ago Subscriber 38 1 of 7 3 3 of 7 28 1 of 7 25 2 of 7 32 1 of 7 11 1 of 7
Competitive Set 69 20 18 63 43 24
Week of Week of
Room Nights
Week of
A
L
L
Average Daily Rate (USD)
Market Penetration - Revenue
A
L
L
A
L
L
Week ofWeek of Week of
PACE TREND –
how reservation trends are consolidated for a specific date
124. 124124124124Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Forecasting
Lead Time –
informs us of customer demand for a specific date
LeadTimeStatistics 0-3 4-7 8-14 15-30 31+
(BasedonRoomNights) Days Days Days Days Days
RoomNights 19 18 63 73 310
AverageRoomRateinUSD 436,37 318,51 375,33 449,75 366,96
AverageLengthofStay 2,11 1,50 2,17 2,70 2,79
MarketPenetration(RoomNights) 45,3% 35,0% 82,5% 63,2% 110,9%
TotalRoomNights 202 253 340 536 1.164
AverageRoomRateinUSD 457,18 425,99 397,12 426,85 448,39
AverageLengthofStay 1,60 1,71 2,18 2,81 2,58
Subs
Comp
Set
ALL
125. 125125125125Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Forecasting
Study of events in the hotel, city,
conferences, festivals and vacations
Month/Day1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
January B S S S S S S S S S D D D S S S S S S S S D S S S S D S S S S
Specials
MLS
FebruaryE E E E E E E E C C C C E E E E E E E S E E E E E E E E
Specials
MLS
March E D X X A C X X X X X C C X X X X X C C X X C C C C C C C C C
Specials
MLS
April D C C D D D D C C D D D D D C C D D D D D C C D D D D D C C
Specials
MLS
May C C C C A A A A C C C C C C C C C C C C C C C C C C C C C C C
Specials
MLS
Jun C C C C D D D D D D D D B B B C C D D D D D D D D D D D D D
Specials
MLS
Jul D D C C C E E D D E E E E E D D E E E E E D D E E E E E D D E
Specials
MLS
Aug E E E E D D E E E E E D D E E E E E D D E E E E E D D E E E E
Specials
MLS
Sep E D D E D D D D D D D D D D D D D D D D D D D D D D D D D D
Specials
MLS
Oct X X X D D D D D D D D D D D D D D D D D D D D D C C C C C C D
Specials
MLS
Nov C E E E E E E E E E E E E E E E E E E E E E E E E C C C B B
Specials
MLS
Dec B C C C E E E E E E E E E E E E E E E E E E E D D D D D D B B
SpecialsEvent
MLS
Event
Event
Event
Christmas
Event
Event Event Event
Easter
Event
Event
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Introduction to Revenue Management
Forecasting
Internal reports that cross-check annual data such as inquiries
for other areas of the hotel alba, apartments, spa
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Introduction to Revenue Management
Exercise 1
129. 129129129129Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Exercises
Reactive measures, short-term
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Introduction to Revenue Management
Exercises
Proactive measures – long-term
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Introduction to Revenue Management
Exercises
Required Analysis Reports and Actions
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Introduction to Revenue Management
Exercises
Daily Tasks
Weekly Tasks
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Introduction to Revenue Management
Exercises
Monthly Tasks
Annual Tasks
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Introduction to Revenue Management
Exercises
Daily Management
Reservations
Website
Reception
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Introduction to Revenue Management
Exercise 2
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Introduction to Revenue Management
Exercise
Position your hotel…possible improvements
• Type of hotel
• Positioning
• Characteristics
• Company to which it belongs
• Objectives of hotel management
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Introduction to Revenue Management
Exercise
Annual Calendar of Actions
Hotel Month Segment Activity Objetive R/Ngts
Expected
Revenue
Who Cost Status
When we use it…
138. 138138138138Hotel Revenue Management Seminar – Miami Beach, FL - 7 May 2013 Presented by: Tomeu Pons tomeupons@gmail.com @tomeu_pons
Introduction to Revenue Management
Exercise
Hotel room structure:
What is the hotel room structure of a ‘exemplary’ hotel like?
What is the structure of supplementary products like?
What is the objective of the ‘extras’?
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Introduction to Revenue Management
Exercise
Practical exercise in groups:
• Our hotel has 100 rooms
• 14-21 January in Barcelona with events, conferences, weekends, etc.
• Use BAR of A-D (A is the highest price = 400 and D the lowest = 100)
• Mobile World Congress: 14-17 January we are at 90%
• Group confirmed for 75 rooms 19-20 January
• Average occupation the remainder of January isn’t over 50%
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Introduction to Revenue Management
Exercise 3
141. 141141141141Curso Formación de Revenue Management – Madrid 9,10 y 11 Noviembre 2012 Impartido por: Tomeu Pons tomeupons@gmail.com
Introduction to Revenue Management
Exercises
Glossary: Describe y Order by Families
AAVV
ADR
ALGORITMO
ARI
BAR
BOOKING ENGINE
BOOKING PACE
CANAL
CHANNEL MANAGER
CMS
CONSORTIA
CORPORATE
ERP
GDS
GOPPAR
IDS
MPI
ORIGEN
OTA
PMS
RATE PARITY
REVPAR
REVPAV
RGI
RM
SERMENTACION
TTOO
YM
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Introduction to Revenue Management
Summary: Revenue Management Concepts
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Introduction to Revenue Management
Exercise 4
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Introduction to Revenue Management
Exam
Questions:
1. When should you activate an offer?
2. From where does the data from the flow of reservations come from?
3. How do you control the costs of distribution?
4. Besides rooms, to what else can you apply RM in hotels?
5. How do you know if you are selling at prices that are too low?
6. How do you know if you are selling at prices that are too high?
7. How do ‘save’ inventory and why?
8. To whom must availability be given to?
9. When should be create a new type of hotel room?
10. How do you control sales price and who usually lets them get out of control?
11. What are the 5 most important variables of RM? (glossary)
12. When should you reject reservations at low prices and at high prices?
13. What is auto allotment?
14. About your hotel: do a SWOT analysis
15. Make prices for: 1 hotel with 1 room and 1 salon
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Introduction to Revenue Management
Recommended Reading
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Introduction to Revenue Management
Professor: Tomeu PonsProfessor: Tomeu PonsProfessor: Tomeu PonsProfessor: Tomeu Pons tomeupons@gmail.comtomeupons@gmail.comtomeupons@gmail.comtomeupons@gmail.com
LinkedIn: http://es.linkedin.com/in/tomeupons
Blog: http://flamingohotelier.wordpress.com/
Thanks for your attention.
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