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THE OLD WAY

Word of mouth
THE OLD WAY

MSM Review
THE OLD WAY

Self Destruction
THE NEW WAY

Ranting/Issues
THE NEW WAY

Crisis management
BASICS

One-off problems
CASE STUDIES

Individual issues
CASE STUDIES

United Breaks Guitars
CASE STUDIES

Kevin Smith
CASE STUDIES

Ash Cloud
CASE STUDIES

Arizona
CASE STUDIES

Athens Riots
CASE STUDIES

Eurostar
CASE STUDIES

Ryanair
GUIDELINES

1 – Awareness
2 – Decision Making
3 – Reacting
4 – Engaging
5 – Monitoring

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Kevin May
Mail: kevin@tnooz.com
Skype: kmayuk
Twitter: @kevinlukemay
Web: www.tnooz.com

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