1. Rumel Dev
3152 100 Street, First Floor
East Elmhurst, NY 11369
Phone: (929) 346-8575, E-mail: devrumel@live.com
OBJECTIVE: To obtain a position as an Airport Agent in a reputed airline company where I could utilize my rich
experience and skills to bring in the best possible results for my employer while attaining self-growth.
EXPERIENCE:
Kuwait Airways, Hazrat Shahjalal International Airport, Bangladesh. 10/01/2009 -10/31/2013
Asst. Traffic Officer, Ground Service
• Handling Airline computer system to generate flight reservations and issue boarding passes and airline tickets
• In exceptional cases, helping passengers rebook the itineraries and get boarding passes
• Answering passenger enquiries about the arrival and departure of flights and ensuring that passengers get onboard
the correct flight
• Assisting staff members for smooth and safe operations matching the standards set by the company
• Supervising the loading and transportation of baggage, commodities, cookery and other goods
• Greeting and directing passengers to their desired flight
• Escorting handicapped passengers with care
United Airways (BD) Ltd, Shah-Amanat International Airport, Bangladesh 03/07/2008-09/30/2009
Jr. Executive Sales & Traffic
• Checked customer safety during boarding and deplaning, and assisted customers in a friendly and courteous
manner
• Maintained safety and security of the ramp at all times
• Escorting passengers to their desired flights with special attention towards old and handicapped passengers
• Determined availability of spaces on travel dates requested by customer
• Examined passenger ticket or pass to direct passenger to specified area for loading
• Planned route and calculated ticket cost, using schedules, rate books and computer
TRAININGS:
• World Tracer Management Training conducted By KAC 06/2012
• Reservation Course conducted By KAC 06/2012
• Passenger Handling-1 Course Conducted By KAC 01/2012
• MACS Flight Control By KAC 10/2010
• Load Control A310/A300 Revalidation Course By KAC (License No: - 1045) 12/2009
• Dangerous Goods (Passenger Handling) Course By KAC 10/2009
• Load Control Dash 8-100 By UABD 03/2008
• Airline Inventory & Reservation System (AIRS) By UABD 03/2008
EDUCATION:
Sreemangal Govt. College, Bangladesh
Bachelor Degree (B.Com Pass) 12/2007
COMPUTER SKILLS: Microsoft Word, Office, Excel, Power point
LANGUAGES: Bengali, Hindi & Urdu.
