Booking.com targets customers aged 25 to 44 looking for leisure or business trips. It allows users to search and filter hotels by stars, amenities, and location. Users can read reviews from past travelers, view photos and maps, and book hotels directly on the site. While Expedia offers more services like flights and cars, Booking.com focuses only on hotels and provides more contextual information about nearby attractions. It aims to guide users to highly reviewed hotels and shows recent bookings of searched properties.
The document discusses managing your online reputation on TripAdvisor. It provides statistics on TripAdvisor's reach and influence, highlighting that reviews strongly impact travelers' decisions and can influence booking conversions and room rates. The document encourages businesses to actively engage on TripAdvisor by responding to reviews, using tools like Review Express to solicit feedback, and answering questions from potential guests. Regularly addressing reviews is correlated with higher average ratings and booking inquiries.
Expedia is the world's largest online travel company, localized for over 30 countries. It was originally launched in 1996 as a small travel booking site by Microsoft, and was later spun off and acquired by other companies. It now offers many travel products and services through its web and mobile apps. Expedia has grown significantly over the years through acquisitions of other travel sites and companies. It continues to see financial growth, reporting over $1 billion in revenue in 2011 and $4 billion in revenue in 2012. Expedia remains focused on technology and the user experience to drive its business forward.
Front office revenue management & it’s application in the hotelMudit Grover
• Revenue management & it’s application in the hotel industry
• Revenue Management
• Revenue: Money that hotel collects from the sale of rooms or from the sales of product & services
• Revenue Management: The process of examining & factoring in consumer behavior to achieve the max. amount of profit from a perishable good.
• Revenue Manager: Individual responsible for decision making necessary to maximize the property’s long term RevPar.
• What is Revenue Management??
• It is an umbrella term for a set of strategies that enable capacity constrained service industries to realize optimum revenue from operations.
• Making the very best use of product is yield management.
• Therefore, yield management is the management in the terms of maximizing revenue generation and also called as Revenue Management or Revenue Enhancing Technique.
• “The hotel’s aim should be high profit business rather
than high volume business”.
• Objectives of Revenue Management
• Role of Revenue Manager
• Yield Management Team
• Benefits of Yield Management
• Measuring Yield
• Revenue Management Tools
• Revenue Management Software
• Software should be much faster and more accurate.
• System should be able to monitor & mange risk automatically.
• Identify the dates when demand is low/high & revenue is low/high.
• Software should be able to guide about the provision about the special events/festivals etc.
• At last a repot to be printed suggesting about the amendments in terms of rates, occupancy, revenue etc, for maximum benefit of organization.
• Conclusion
Revenue management is system that attempts to understand, anticipate and then react to consumer behavior in order to maximize profit. Therefore, a revenue manger should be able to decide a room should be sold on rack rate for a day or two would be more profitable for the same room sold at discounted rate for a longer time which is the main objective of revenue management.
Thus a yield management team should predict the demand of the rooms, allocate the right number of rooms to various market segments by using revenue management tools in order to maximize the occupancy so as
to maximize and optimize profit.
The document discusses various systems used in airline management, including reservation systems, revenue management systems, baggage handling systems, flight communication systems, and customer relationship management (CRM) systems. It describes how these systems work and how they help airlines efficiently manage operations, pricing and revenue, maintenance, flight schedules, baggage tracking, and customer relationships. Technology plays a key role in precisely coordinating these complex airline processes.
Social responsibility refers to a company's obligation to consider the welfare of society in its business decisions and actions. It is important for society, organizations, and individuals. Social responsibility includes economic, legal, ethical, and discretionary responsibilities toward owners/shareholders, employees, customers, and the community. Companies should use their resources to benefit owners and ensure stability while also providing fair treatment, rewards, and training for employees, quality products for customers, and improved quality of life for the community. International agreements and standards have aimed to promote corporate social responsibility in the tourism industry through initiatives like sustainable tourism and poverty elimination programs. Reporting, communication, stakeholder engagement, and public messaging are ways for tourism businesses to address social responsibility issues.
Booking.com targets customers aged 25 to 44 looking for leisure or business trips. It allows users to search and filter hotels by stars, amenities, and location. Users can read reviews from past travelers, view photos and maps, and book hotels directly on the site. While Expedia offers more services like flights and cars, Booking.com focuses only on hotels and provides more contextual information about nearby attractions. It aims to guide users to highly reviewed hotels and shows recent bookings of searched properties.
The document discusses managing your online reputation on TripAdvisor. It provides statistics on TripAdvisor's reach and influence, highlighting that reviews strongly impact travelers' decisions and can influence booking conversions and room rates. The document encourages businesses to actively engage on TripAdvisor by responding to reviews, using tools like Review Express to solicit feedback, and answering questions from potential guests. Regularly addressing reviews is correlated with higher average ratings and booking inquiries.
Expedia is the world's largest online travel company, localized for over 30 countries. It was originally launched in 1996 as a small travel booking site by Microsoft, and was later spun off and acquired by other companies. It now offers many travel products and services through its web and mobile apps. Expedia has grown significantly over the years through acquisitions of other travel sites and companies. It continues to see financial growth, reporting over $1 billion in revenue in 2011 and $4 billion in revenue in 2012. Expedia remains focused on technology and the user experience to drive its business forward.
Front office revenue management & it’s application in the hotelMudit Grover
• Revenue management & it’s application in the hotel industry
• Revenue Management
• Revenue: Money that hotel collects from the sale of rooms or from the sales of product & services
• Revenue Management: The process of examining & factoring in consumer behavior to achieve the max. amount of profit from a perishable good.
• Revenue Manager: Individual responsible for decision making necessary to maximize the property’s long term RevPar.
• What is Revenue Management??
• It is an umbrella term for a set of strategies that enable capacity constrained service industries to realize optimum revenue from operations.
• Making the very best use of product is yield management.
• Therefore, yield management is the management in the terms of maximizing revenue generation and also called as Revenue Management or Revenue Enhancing Technique.
• “The hotel’s aim should be high profit business rather
than high volume business”.
• Objectives of Revenue Management
• Role of Revenue Manager
• Yield Management Team
• Benefits of Yield Management
• Measuring Yield
• Revenue Management Tools
• Revenue Management Software
• Software should be much faster and more accurate.
• System should be able to monitor & mange risk automatically.
• Identify the dates when demand is low/high & revenue is low/high.
• Software should be able to guide about the provision about the special events/festivals etc.
• At last a repot to be printed suggesting about the amendments in terms of rates, occupancy, revenue etc, for maximum benefit of organization.
• Conclusion
Revenue management is system that attempts to understand, anticipate and then react to consumer behavior in order to maximize profit. Therefore, a revenue manger should be able to decide a room should be sold on rack rate for a day or two would be more profitable for the same room sold at discounted rate for a longer time which is the main objective of revenue management.
Thus a yield management team should predict the demand of the rooms, allocate the right number of rooms to various market segments by using revenue management tools in order to maximize the occupancy so as
to maximize and optimize profit.
The document discusses various systems used in airline management, including reservation systems, revenue management systems, baggage handling systems, flight communication systems, and customer relationship management (CRM) systems. It describes how these systems work and how they help airlines efficiently manage operations, pricing and revenue, maintenance, flight schedules, baggage tracking, and customer relationships. Technology plays a key role in precisely coordinating these complex airline processes.
Social responsibility refers to a company's obligation to consider the welfare of society in its business decisions and actions. It is important for society, organizations, and individuals. Social responsibility includes economic, legal, ethical, and discretionary responsibilities toward owners/shareholders, employees, customers, and the community. Companies should use their resources to benefit owners and ensure stability while also providing fair treatment, rewards, and training for employees, quality products for customers, and improved quality of life for the community. International agreements and standards have aimed to promote corporate social responsibility in the tourism industry through initiatives like sustainable tourism and poverty elimination programs. Reporting, communication, stakeholder engagement, and public messaging are ways for tourism businesses to address social responsibility issues.
Dynamic pricing: Lessons from Airline Revenue ManagementTom Bacon
Dynamic pricing is practiced across industries to personalize prices based on customer data analytics. Pioneered by airlines in the 1980s as revenue management, it involves segmenting customers, adjusting prices based on demand forecasts, and unbundling/rebundling services. Tom Bacon has applied these techniques at several airlines, leading to increased ancillary revenue and competitive fare positioning through integrated pricing, merchandising, and operations.
The document discusses career opportunities in the tourism field. It outlines various jobs available in different tourism sectors such as airlines, hotels, travel agencies, attractions and more. Some common career paths discussed include entry-level frontline jobs, supervisory roles, management positions, and tourism education jobs. The document emphasizes getting internship experience to enhance employment chances and knowing one's interests and strengths to choose the most suitable career path in the diverse tourism industry.
This document discusses global distribution systems (GDS) and computer reservations systems (CRS). It defines a CRS as a computer system used to store and retrieve air travel information and conduct transactions. It explains that major CRS that book and sell tickets for multiple airlines are known as GDS. The document lists the four major GDS systems and provides contact information for the training organization that created the presentation.
Trawex is a travel technology company that provides the global distribution systems (GDS) and integrates Sabre GDS API to a travel booking website. We integrate Sabre GDS systems for travel management companies, online travel agencies (OTAs), destination management companies (DMC’S), tour operators and B2B travel wholesalers. worldwide.
Trawex offers Sabre GDS, Sabre Reservation System, Sabre XML, Sabre API integration services for travel businesses across the globe. The Sabre software system is connected between the customer and the agent. The Sabre system is used by thousands of travel suppliers and buyers to facilitate market planning, selling, business operations and more.
Central Reservation System (CRS) and Global Distribution System (GDS)Trawex Technologies
Trawex CRS really is your central place to manage everything. Trawex integrates global distribution systems which allow accessing for reserving airline seats, hotel rooms, rental cars, and other travel sectors.
Lesson 3: From Computer Reservation Systems to Global Distribution SystemsAngelina Njegus
Introduction to Computer Reservation Systems
Typical CRS Functions
Evolution of CRS
Global Distribution Systems
GDS Organisations
Challenges for CRS/GDS
Big Data
This document provides an overview of key factors for success in the tourism industry. It discusses 10 areas that tourism operators must develop skills in: 1) Planning, 2) Research, 3) Customer Service, 4) Finding a Competitive Edge, 5) Financial Management, 6) Understanding Seasonal Demand, 7) Networking, 8) Pricing, 9) Distribution and Marketing, and 10) Product Development. For each area, it provides details on strategies and considerations for tourism businesses. The overall message is that properly managing all 10 areas is essential for achieving success in the highly competitive tourism industry.
Cluster management in tourism can work by bringing together different actors like small businesses, freelancers, researchers, and designers. Successful clusters have a dedicated strategy, strong governance, and provide value through information sharing, human resources, and innovation creation. Cluster management should focus on identifying competencies and innovation opportunities, generating and evaluating new ideas, initiating collaborative projects, and promoting results. Key factors for effective cluster management include emerging from cooperation between stakeholders, sustainable financing, management skills, demand-oriented services, and clear targets.
The document summarizes key trends in the global hospitality industry, including predicted increases in hotel occupancy rates and revenues. It also outlines several predicted technology trends in the hotel sector, such as greater adoption of wireless charging, robotics, and interactive digital displays. The document concludes by discussing important digital marketing trends for hospitality brands, such as the growing importance of video content, mobile optimization, and social media engagement.
This document discusses how to calculate special IATA fares and deal with their restrictions. There are different types of special fares like excursion fares and advance purchase fares, with varying restrictions. To determine the applicable fare, analyze the itinerary against the restrictions in the fare rules, starting with the lowest fare. Restrictions include number of stopovers, minimum and maximum trip durations. Once the applicable fare is found, note the fare basis and establish the valid travel windows. Finally, explain the fare rules to the client and issue the ticket.
Travelopro offers a GDS system, GDS software, and travel GDS and GDS API integration for the hotelier, tour operators, and travel companies worldwide.
Travelopro GDS automated reservation system can integrate your services, rates, and bookings consolidating products and services across all travel ecosystem. we have partnered with the GDS system Globally with Amadeus Sabre, and (Galileo, Apollo, and Worldspan).
This document discusses supplementary accommodations, which provide affordable lodging options for budget travelers. It outlines several types of supplementary accommodations, including motels, youth hostels, camping sites, pensions, bed and breakfast establishments, and tourist holiday villages. These accommodations have grown in popularity in recent years as they help meet the needs of middle-income travelers seeking affordable places to stay. Supplementary accommodations play an important role in tourism by providing accommodation choices and helping the industry cope with seasonal demand fluctuations.
Hospitality Softwares and its types / Softwares used in front officeKAISER Dar
CloudBeds Reservation System, eZee Front Desk by eZee Technosys, Frontdesk Anywhere, Maestro PMS, and OPERA Property Management System by ORACLE are some of the hospitality softwares used in front office management. These systems handle reservations, front desk operations, sales, point-of-sale (POS) functionality, housekeeping management, check-in/check-out, billing, and connecting properties to online booking channels in order to simplify hotel management from a single dashboard. Customer support and ease-of-use vary between the different solutions.
OTA stands for Online Travel Agent and acts as a 24/7 sales representative for hotels, providing a one stop solution for hotel bookings. There are two main OTA models: the Merchant Model and the Agency Model. The Merchant Model involves contracts where OTAs purchase rooms in bulk from hotels at discounted rates, typically earning 20-30% margins, whereas the Agency Model uses commissions per room sold and allows hotels to set the final price. The Merchant Model provides OTAs with better deals but may be less preferred by hotels, while the Agency Model requires no upfront costs but offers OTAs less bargaining power and profit margins.
This document summarizes a presentation on revenue management. It includes an agenda that covers topics like budgeting, market segmentation, forecasting, pricing, and competitive analysis. Diagrams are presented on concepts like the revenue optimization cycle, demand modeling for pricing, and completing a value assessment of competitors. The presentation aims to provide an introduction to key revenue management practices and strategies.
The importance of marketing mix to the Travel, Tourism and Hospitality manage...Paul Solaman Srilal 🇱🇰
The document discusses the components of the marketing mix and their importance to the travel, tourism, and hospitality industry. It analyzes pricing strategies and policies related to the industry. The marketing mix, also known as the 8Ps, includes product, price, place, promotion, people, packaging, programming, and partnership. Pricing strategies discussed include those for new product introduction, growth, maturity, and decline stages of the product lifecycle. Factors influencing pricing decisions such as costs, demand, and competition are also examined.
This document discusses techniques for selling hotel rooms, including the elements of marketing, client buying behaviors, and pricing strategies. It covers three key points:
1. The elements of marketing - product, pricing, and promotion. It defines the hotel room experience as the product being sold, and discusses pricing based on costs and competition.
2. Client buying behaviors - from complex decisions to low involvement to repetitive purchases. It outlines the stages clients go through in complex decisions.
3. Pricing strategies - factors that influence pricing like costs, competition from other hotels, and market demand. Pricing aims to cover costs and earn a reasonable profit.
Providing quality for travel solution version1Sujith C Saji
1. Testing quality is essential for travel sites due to the complexity of the travel industry and dependencies between components like hotels, flights, and travel agencies. Issues during booking can negatively impact customers' experiences.
2. The Global Distribution System (GDS) is critical as it holds real-time availability and processes bookings, cancellations, and changes. Thorough testing is needed to ensure accurate passenger name records and itineraries.
3. Setting up an end-to-end test workflow connecting to different GDSs and supplier systems is important to simulate the full customer booking process and identify any issues.
Dynamic pricing: Lessons from Airline Revenue ManagementTom Bacon
Dynamic pricing is practiced across industries to personalize prices based on customer data analytics. Pioneered by airlines in the 1980s as revenue management, it involves segmenting customers, adjusting prices based on demand forecasts, and unbundling/rebundling services. Tom Bacon has applied these techniques at several airlines, leading to increased ancillary revenue and competitive fare positioning through integrated pricing, merchandising, and operations.
The document discusses career opportunities in the tourism field. It outlines various jobs available in different tourism sectors such as airlines, hotels, travel agencies, attractions and more. Some common career paths discussed include entry-level frontline jobs, supervisory roles, management positions, and tourism education jobs. The document emphasizes getting internship experience to enhance employment chances and knowing one's interests and strengths to choose the most suitable career path in the diverse tourism industry.
This document discusses global distribution systems (GDS) and computer reservations systems (CRS). It defines a CRS as a computer system used to store and retrieve air travel information and conduct transactions. It explains that major CRS that book and sell tickets for multiple airlines are known as GDS. The document lists the four major GDS systems and provides contact information for the training organization that created the presentation.
Trawex is a travel technology company that provides the global distribution systems (GDS) and integrates Sabre GDS API to a travel booking website. We integrate Sabre GDS systems for travel management companies, online travel agencies (OTAs), destination management companies (DMC’S), tour operators and B2B travel wholesalers. worldwide.
Trawex offers Sabre GDS, Sabre Reservation System, Sabre XML, Sabre API integration services for travel businesses across the globe. The Sabre software system is connected between the customer and the agent. The Sabre system is used by thousands of travel suppliers and buyers to facilitate market planning, selling, business operations and more.
Central Reservation System (CRS) and Global Distribution System (GDS)Trawex Technologies
Trawex CRS really is your central place to manage everything. Trawex integrates global distribution systems which allow accessing for reserving airline seats, hotel rooms, rental cars, and other travel sectors.
Lesson 3: From Computer Reservation Systems to Global Distribution SystemsAngelina Njegus
Introduction to Computer Reservation Systems
Typical CRS Functions
Evolution of CRS
Global Distribution Systems
GDS Organisations
Challenges for CRS/GDS
Big Data
This document provides an overview of key factors for success in the tourism industry. It discusses 10 areas that tourism operators must develop skills in: 1) Planning, 2) Research, 3) Customer Service, 4) Finding a Competitive Edge, 5) Financial Management, 6) Understanding Seasonal Demand, 7) Networking, 8) Pricing, 9) Distribution and Marketing, and 10) Product Development. For each area, it provides details on strategies and considerations for tourism businesses. The overall message is that properly managing all 10 areas is essential for achieving success in the highly competitive tourism industry.
Cluster management in tourism can work by bringing together different actors like small businesses, freelancers, researchers, and designers. Successful clusters have a dedicated strategy, strong governance, and provide value through information sharing, human resources, and innovation creation. Cluster management should focus on identifying competencies and innovation opportunities, generating and evaluating new ideas, initiating collaborative projects, and promoting results. Key factors for effective cluster management include emerging from cooperation between stakeholders, sustainable financing, management skills, demand-oriented services, and clear targets.
The document summarizes key trends in the global hospitality industry, including predicted increases in hotel occupancy rates and revenues. It also outlines several predicted technology trends in the hotel sector, such as greater adoption of wireless charging, robotics, and interactive digital displays. The document concludes by discussing important digital marketing trends for hospitality brands, such as the growing importance of video content, mobile optimization, and social media engagement.
This document discusses how to calculate special IATA fares and deal with their restrictions. There are different types of special fares like excursion fares and advance purchase fares, with varying restrictions. To determine the applicable fare, analyze the itinerary against the restrictions in the fare rules, starting with the lowest fare. Restrictions include number of stopovers, minimum and maximum trip durations. Once the applicable fare is found, note the fare basis and establish the valid travel windows. Finally, explain the fare rules to the client and issue the ticket.
Travelopro offers a GDS system, GDS software, and travel GDS and GDS API integration for the hotelier, tour operators, and travel companies worldwide.
Travelopro GDS automated reservation system can integrate your services, rates, and bookings consolidating products and services across all travel ecosystem. we have partnered with the GDS system Globally with Amadeus Sabre, and (Galileo, Apollo, and Worldspan).
This document discusses supplementary accommodations, which provide affordable lodging options for budget travelers. It outlines several types of supplementary accommodations, including motels, youth hostels, camping sites, pensions, bed and breakfast establishments, and tourist holiday villages. These accommodations have grown in popularity in recent years as they help meet the needs of middle-income travelers seeking affordable places to stay. Supplementary accommodations play an important role in tourism by providing accommodation choices and helping the industry cope with seasonal demand fluctuations.
Hospitality Softwares and its types / Softwares used in front officeKAISER Dar
CloudBeds Reservation System, eZee Front Desk by eZee Technosys, Frontdesk Anywhere, Maestro PMS, and OPERA Property Management System by ORACLE are some of the hospitality softwares used in front office management. These systems handle reservations, front desk operations, sales, point-of-sale (POS) functionality, housekeeping management, check-in/check-out, billing, and connecting properties to online booking channels in order to simplify hotel management from a single dashboard. Customer support and ease-of-use vary between the different solutions.
OTA stands for Online Travel Agent and acts as a 24/7 sales representative for hotels, providing a one stop solution for hotel bookings. There are two main OTA models: the Merchant Model and the Agency Model. The Merchant Model involves contracts where OTAs purchase rooms in bulk from hotels at discounted rates, typically earning 20-30% margins, whereas the Agency Model uses commissions per room sold and allows hotels to set the final price. The Merchant Model provides OTAs with better deals but may be less preferred by hotels, while the Agency Model requires no upfront costs but offers OTAs less bargaining power and profit margins.
This document summarizes a presentation on revenue management. It includes an agenda that covers topics like budgeting, market segmentation, forecasting, pricing, and competitive analysis. Diagrams are presented on concepts like the revenue optimization cycle, demand modeling for pricing, and completing a value assessment of competitors. The presentation aims to provide an introduction to key revenue management practices and strategies.
The importance of marketing mix to the Travel, Tourism and Hospitality manage...Paul Solaman Srilal 🇱🇰
The document discusses the components of the marketing mix and their importance to the travel, tourism, and hospitality industry. It analyzes pricing strategies and policies related to the industry. The marketing mix, also known as the 8Ps, includes product, price, place, promotion, people, packaging, programming, and partnership. Pricing strategies discussed include those for new product introduction, growth, maturity, and decline stages of the product lifecycle. Factors influencing pricing decisions such as costs, demand, and competition are also examined.
This document discusses techniques for selling hotel rooms, including the elements of marketing, client buying behaviors, and pricing strategies. It covers three key points:
1. The elements of marketing - product, pricing, and promotion. It defines the hotel room experience as the product being sold, and discusses pricing based on costs and competition.
2. Client buying behaviors - from complex decisions to low involvement to repetitive purchases. It outlines the stages clients go through in complex decisions.
3. Pricing strategies - factors that influence pricing like costs, competition from other hotels, and market demand. Pricing aims to cover costs and earn a reasonable profit.
Providing quality for travel solution version1Sujith C Saji
1. Testing quality is essential for travel sites due to the complexity of the travel industry and dependencies between components like hotels, flights, and travel agencies. Issues during booking can negatively impact customers' experiences.
2. The Global Distribution System (GDS) is critical as it holds real-time availability and processes bookings, cancellations, and changes. Thorough testing is needed to ensure accurate passenger name records and itineraries.
3. Setting up an end-to-end test workflow connecting to different GDSs and supplier systems is important to simulate the full customer booking process and identify any issues.
Travelpayouts 101: tools and offers reviewTravelpayouts
Travelpayouts is the biggest travel CPA network. Learn the basics of travel traffic monetization:
- what is Travelpayouts
- How to work with Travelpayouts
- Available offers, including Booking.com, Aviasales, BlaBlaCar, Rail Europe and others
Learn more here: https://tp.click/22
Travelport Fusion Webinar Slidedeck APAC - How to supercharge your airline mo...Travelport
In this webinar we explore research around the shift in the digital landscape and define clear strategies in which airlines can leverage mobile tech to ensure continuity of attention. We also unveil Travelport Fusion, our new mobile app platform for airlines. For an extended demo click http://info-digital.travelport.com/airline-mobile-platform-demo.
Travelport Fusion Webinar Slidedeck APAC - How to supercharge your airline mo...alisongrooney
In this webinar we explore research around the shift in the digital landscape and define clear strategies in which airlines can leverage mobile tech to ensure continuity of attention. We also unveil our new mobile solution for airlines Travelport Fusion. For an extended demo click http://info-digital.travelport.com/airline-mobile-platform-demo.
Travel Leaders is the largest corporate travel agency, with over 1,700 locations worldwide. They provide customized travel management programs and services, including dedicated account management, 24/7 support, online booking tools, and comprehensive reporting. Their vast experience and preferred supplier relationships allow them to deliver savings in areas like airfare, hotels, and car rentals.
own-the-travel-ribbon-for-ultimate-customer-engagementJay Rein
This document discusses how airlines are expanding their focus beyond just selling seats on flights to engaging with customers throughout the entire travel experience, which they call the "Travel Ribbon". It includes stages like inspiration, planning, booking, pre-trip, departure and in-flight. Some airlines are offering ancillary services like hotels, activities and transportation to become one-stop shops. Analytics can help airlines personalize offers for customers. The document also summarizes a survey finding that travelers want more assistance from airlines throughout the Travel Ribbon stages before and after flights.
- MakeMyTrip (MMT) is an online travel agency founded in 2000 in India with offices worldwide and a major share of the domestic flight market.
- MMT offers flight, hotel, vacation packages, and other travel bookings both domestically within India and internationally. Their main offerings are air travel, hotels, and packages.
- MMT interacts with customers through their website, stores, call centers, and travel agents. They provide search, booking, customer relationship management and other travel services.
One Click Business Trip is a tool that allows users to plan business trips with one click by inputting meeting details. It selects the best flight, hotel, and local transportation based on heuristics like cost and travel time. This simplifies the planning process which usually involves too much research, choice, and clicking. Future developments include integrating the trip plans with calendars and providing real-time flight status updates. The tool generates revenue opportunities for travel providers to influence the options selected and allows customization or white-labeling for other companies.
The document discusses opportunities for travel management program optimization and cost containment. It identifies areas where companies can focus efforts such as improving traveler compliance, optimizing hotel and transportation spending, addressing meetings and events, and consolidating the travel program. Specific strategies are outlined for optimizing air, hotel and ground transportation contracts, establishing performance metrics, and increasing the use of online booking tools while still enforcing travel policies. The document emphasizes the importance of data collection, regular program evaluation, communication with travelers, and gaining senior management support to successfully contain costs.
Influence Interactive Wrecking Ball - United AirlinesWilliam Flaiz
Influence Interactive’s Wrecking Ball Assessment audits and deconstructs the United Airlines ticket buying process. See how we rate the United digital brand experience and learn why we think their user-centric approach has them on top online.
Great customer experiences are planned, designed and actively managed. Companies that consistently deliver, and improve upon, positive experiences have three things in common: customer insight, a customer culture, and a “designed” customer experience. The paper advocates how organizations must deliver a rich, personalized cross-channel experience with seamless integration across all touch points
Travelport Digital Webinar Slidedeck ROW - How to supercharge your airline mo...Travelport
The document discusses how airlines can supercharge their mobile revenues through increased customer engagement. It outlines how mobile has fundamentally changed customer expectations and behaviors, requiring airlines to engage customers throughout their travel journey. The solution presented enhances customer engagement across touchpoints like booking, airport navigation, and post-trip. It is designed to optimize customer yield, loyalty, and revenues through features like personalized recommendations, real-time messaging, and premium branding.
How people use mobile to search and book travel Sergio Campi
The document provides insights from a survey of 955 travelers in Australia, UK, US, Canada, Ireland and New Zealand about their use of mobile apps and websites for travel planning and booking. Some key findings:
- Most travelers have multiple travel apps installed and use them regularly, especially airline apps. App usage for travel is increasing.
- Travelers prefer using apps to search for and book flights and accommodation, while preferring websites for car rentals and destination activities.
- Notifications, ease of use, and storing user preferences drive app usage over mobile websites. Bad app experiences can reduce loyalty.
- While desktops are still popular for trip research, apps are gaining ground as the preferred channel
Travelport Fusion Webinar Slidedeck ROW - How to supercharge your airline mob...Travelport
The document discusses how airlines can supercharge their mobile revenues through increased customer engagement. It outlines how mobile has fundamentally changed customer expectations and behaviors, requiring airlines to engage customers across multiple touchpoints. The solution presented enhances customer engagement through features like real-time notifications, personalized recommendations, and end-to-end trip management to increase customer value, loyalty, and revenues for airlines.
This document discusses passenger experience for airlines. It outlines current challenges in the airline industry, competitive strategies adopted by airlines, and dimensions of the airline passenger lifecycle. It also provides examples of leading practices from global airlines, such as using social media for ticket reservations, mobile check-in services, customer forums for brand building, exclusive airport lounges, and innovative loyalty programs. The overall goal is to evaluate drivers of experience for airline passengers.
Hajj and Umrah Software | Hajj and Umrah Booking SystemWilliamJames754845
FlightsLogic provides Hajj & Umrah Booking Portal Development and Hajj & Umrah Booking Software Development Services for Travel Agents and Travel Agencies.
A lot of travel agencies, tour operators, travel corporate and other players make arrangements for Hajj and Umrah pilgrimage for Muslims especially with seasonal offers and affordable fares.
A B2C flight booking engine is a type of booking software that allows end users to book flight tickets directly from an airline or travel provider via a customer-facing website. It is typically used by airlines, online travel agencies (OTAs), and other businesses to facilitate direct online bookings by individual travelers. Count on Global GDS’s B2C Flight Booking Engine to book flights worldwide with ease. Global GDS provides B2C Flight Booking Engine, Flight Reservation Software, Flight Reservation API, Flight Ticket Booking System to the global travel industry.
These booking engines are designed to provide a user-friendly interface for customers to search for flights, compare prices, and make bookings without the need for third-party involvement.
By offering an intuitive way for customers to search for, compare, and book flights, the B2C booking engine enables travel companies to grow revenues and efficiently sell more travel products.
This direct online booking option not only increases customer satisfaction but also streamlines the booking process for both customers and travel providers, resulting in increased travel business growth and profitability.
Why do you need to have a B2C Flight Booking Engine for your Business?
B2C flight booking software stands out as a game-changer. This powerful tool has simplified the booking process for travelers while also providing several benefits to the travel industry as a whole.
Flight booking software is a valuable resource for travelers. It helps users to compare costs and get the best deals on their preferred location, helping them to make better decisions when planning their trip.
TripFro is a leading provider of flight booking API integration. Our team of experts is dedicated to offering extensive support during the API integration process and making sure that your integration is certified and live. We give ready codes and libraries to streamline the integration process and help you make a full-scale OTA or mobile application for rapid growth in the flight booking industry.
Branded fares and ancillaries overviewTravelportUS
This document discusses how airlines can leverage rich content and branding to differentiate their fare products and promote ancillary services to travel agents. It provides examples of how tailored content can be used to target specific agent groups or customer segments. The benefits to both airlines and agents are outlined, and it notes that over 200 airlines have signed on to distribute rich content through platforms like Travelport Smartpoint.
GlobalWare is a back-office accounting system for travel agencies that allows users to reconcile ARC sales submissions, track travel spend and sales, manage vendor payments and receivables, and generate over 100 standard reports from a secure database. It integrates directly with travel booking data to populate accounting functions and runs on customer-provided hardware either as a standalone system or on a server with multiple workstations. Regular software updates and an annual user group conference allow customers to provide input on enhancements.
Compliance, governance-best practices for a CTDTravelportUS
This document provides guidance on compliance, governance, and best practices for a corporate travel department program. It emphasizes the travel manager's roles in ensuring compliance with laws and policies, controlling expenses, enhancing employee productivity, being a travel subject matter expert, and implementing strategic and operational controls. It also stresses the importance of business intelligence, compliance frameworks, strategic planning, performance metrics, technology investments, travel policy development, and leadership skills to effectively manage corporate travel programs.
Empowering business traveller experiences with Travelport LocomoteTravelportUS
Travelport Locomote provides a platform to simplify corporate travel management. It allows companies to plan, approve, book, and manage travel from one place, reducing costs and time. The platform offers flexible workflows, booking tools, travel risk management, communication tools, and insights into travel spending. It integrates with other systems like SmartPoint and aims to make corporate travel easier for both travelers and administrators.
This document discusses airline distribution and the role of Airlines Reporting Corporation (ARC). It provides statistics on ARC's operations, including 400 employees, 12,000 accredited agency locations, and $85.6 billion in air sales processed in 2016. The document examines the mechanics of ARC's settlement plan and discusses how airline distribution is changing with the rise of New Distribution Capability (NDC), which allows airlines to provide an increasing amount of content directly rather than through global distribution systems (GDS). While ARC offers efficiencies for travel agencies and carriers, airlines' growing interest in direct distribution and ancillary revenues poses a threat to ARC's traditional ticketing role over the long run.
This document summarizes a presentation given by Jack Reynaert, Manager of Global Travel and Meetings at Meritor, Inc., to Travelport's CTD Advisory Board on May 24, 2017 in Atlanta, GA. It discusses accessing travel data and analyzing it to optimize corporate travel programs. Key points include using corporate credit card data and spending analytics to increase compliance and savings, expanding card usage to new categories, and leveraging travel data and metrics to identify opportunities to improve programs and services.
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Sicily's Coastal Charms: Discovering the Top 5 Beaches on the IslandTime for Sicily
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The Inca Trail to Machu Picchu is an unforgettable adventure, blending stunning natural beauty with rich history. Over four days, trekkers traverse diverse landscapes, from lush cloud forests to high mountain passes, encountering ancient Inca ruins along the way. Each step brings you closer to the awe-inspiring sight of Machu Picchu, revealed at sunrise from the Sun Gate. The journey is challenging but incredibly rewarding, offering a profound sense of accomplishment. With its combination of breathtaking scenery and cultural significance, the Inca Trail to Machu Picchu is a must-do for those seeking an extraordinary adventure in Peru.
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How To Change Your Name On American Airlines Aadvantage.pptxedqour001namechange
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You can easily change/correct a name on your flight ticket under the American Airlines name change policy. The airline provides multiple online and offline modes to place a name change request. To learn more about how to change a name on American Airlines ticket, you can directly approach the airline’s customer support. Moreover, you can connect with a flight expert at +1-866-738-0741 for quick assistance.
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
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4. Developments have left CTDs searching in
multiple places for information
Low Cost Carriers in Europe
Source: WTAAA/IATA NDC Awareness Survey October 2015
On average, agencies book
26% of their air reservations
outside the GDS
76% of agents book airlines’
ancillaries
- 71% book on airline websites
- 33% call the airline directly
5. And created inefficiencies
Source: Travelport agency survey Sept 2015 [Sample ~700]
Over half of agents (54%) are
spending upwards of 30 mins of their
day on airline websites
And 26% of them spend over an hour
72% of travel agents need to leave
their GDS workflow at least occasionally
to check rates on airline websites
Almost 30% need to this frequently
76% of agents need to check
with an airline at least
occasionally to understand
what is included in a certain
fare
And 37% say they frequently
need to do so
6. The impact…
The majority of Retail Leisure Agents feel they
are at a strong disadvantage compared to
airline websites:
• 79% perceive they are at an extreme or
moderate disadvantage to compete with airlines
to sell ancillaries
• 71% perceive they are at an extreme or
moderate disadvantage to compete with airlines
to sell branded fares
Source: WTAAA/IATA NDC
Awareness Survey October 2015
Let’s take a look how Travelport Smartpoint can help…Today
7. Access branded fares and ancillaries from your desktop
With one simple click you have
immediate access to all the
services offered in each cabin
Capture every sales opportunity
and increase loyalty at the same
time
With no need to visit the airlines
website
54% of agents at least occasionally book carriers
which offer unfamiliar fares families and products
with another 13% doing this frequently
8. Compare and sell airline offers more easily
See what’s included and what’s
available for a little more
Click on the icon to view all the
carriers ancillaries
Helping you make the right travel
choices for your customer
9. Sell more airline products more often
Detailed information via easy to
use booking screens makes
selling ancillaries quick and easy
Click on the icon to view all the
carriers ancillaries
10. Book network airlines and low cost carriers with one
entry
Access 400+ network and low cost
carriers
Bookable from the same entry to
maximize efficiency
Interrupting your workflow is a thing of
the past
80% of agents book low cost carriers, with
45% booking them frequently*
*Source: Travelport agency survey Sept 2015 [Sample ~700]
13. Hotels - travel agents are spending considerable time
looking in multiple places
14. According to our agency research:
Source: Travelport agency survey Sept 2015 [Sample ~700]
80% of agents visit non GDS sources
to look up air/hotel/car information
at some point during their day
1 in 3 travel agents need to do this
more than 3 times a day
42% of travel agents spend
more than 30 minutes of their
day checking hotel websites
More than 1 in 10 spend over
an hour
60% of travel agents are frequently
asked to recommend the best hotels
by their customers
15. Sell more hotel and car rental
650,000+
Unique hotel
properties
35,000+
Car rental
locations
16. Sell more hotel and car with ease
Improved navigation, graphical
mapping and interactive
screens makes finding the
relevant travel options quicker
than ever before
17. Sell more hotel and car with ease
Quickly access hotel
rates, description
and images with a
single click
With no need to visit
the hotels website
18. Make more informed hotel choices
TripAdvisor ratings and top
5 reviews directly viewable
from hotel availability
19. Alerts that highlight further sales opportunities
Forgetting to offer a hotel is a thing
of the past
Agent alerts remind an agent to
book a hotel when the flight
includes an overnight stay
20.
21. And the results are in….
We asked our customers
which features of
Travelport Smartpoint
they valued most
1. Queues (by TMC participants)
2. Ability to filter search results to return
carrier / destination specific information
3. Trip Quote
4. Seat maps
5. Ability to quickly access recent PNR History
6. Hover over unfamiliar city codes to see more
information/decode information
7. PNR Integration (Hotel and Air)
8. Ability to customize look and feel of screens
to suit your preferences
9. Quick Commands to access external sites
10. TripAdvisor Ratings
Source: Travelport agency survey Sept 2015 [Sample ~700]
Many of the top rated features are
those that enable our agents to work
smarter and be more productive
22. Graphical alongside Cryptic – work the way you want
> FS2DEN15JANTPE20JANNRT--HKG25JANLAX29JANDEN.D++-BUSNS
It’s not either or….
The graphical
capabilities in
Travelport Smartpoint
compliment your
cryptic expertise
23. The choice to personalize to suit your needs
Color themes,
fonts, window
layouts allow your
agents to
personalize and
work in a way that
meets their needs
24. Double the amount of information
Hover over decode of
carriers, airports,
terminals and
equipment
16 lines of availability
and 26 classes of
services
Just click to access fare
rules, fare quote
details and much more
25. Faster day to day processes
Eliminates the need to check
frequently used queues
throughout the day
Proactively poll up to 10 queues
and queue categories
53% of agents are spending at least 15
minutes checking queues every day
A further 34% spend between 15-30
mins
Source: Travelport agency survey Sept 2015 [Sample ~700]
26. Send travel options quickly and easily
Just click +TQ to add travel
options*
A quick and easy way to
send travel quotes/options
to travelers
65% spend time sending
travelers at least 2 to 3 sets of
quotes before they book
Whilst 17% need to send more
than 3 quotes per booking
Source: Travelport agency survey Sept 2015 [Sample ~700]*Travelport Apollo/Galileo only
27. Send travel options quickly and easily
From the ePricing booking
tool
A quick and easy way to
send travel quotes/options
to travelers
65% spend time sending
travelers at least 2 to 3 sets of
quotes before they book
Whilst 17% need to send more
than 3 quotes per booking
Source: Travelport agency survey Sept 2015 [Sample ~700]