1) Affluent travelers rely heavily on digital sources for travel inspiration, research, and booking, moving across devices throughout the travel process.
2) Affluents continue to comparison shop extensively, especially for hotels, and are increasingly interested in alternatives to traditional accommodations and transportation.
3) While brand websites, search engines, and online travel agencies remain the most important online sources for planning, affluents also turn to user reviews and are increasingly inspired by social media and online videos.
2014 Travelers Road to Decision Research Studies via GoogleJoan Sanz
Google recently published a study on the 2014 traveler's road to decision. Small accommodation providers can use this information to better market their properties online.
45% plan to travel more with family in the coming year and often take children’s preferences into account.
Google conducted a new study among the leisure and business traveller segment to understand how trip planning behaviour has changed over the past year. Travel videos inspire the majority of leisure and business travellers to plan their trips, reveals the Google Think Insight study. @GoogleTravel @ThinkwithGoogle
Slides for Expedia Media Solutions webinar: Insights into the booking paths o...tnooz
This webinar by Expedia Media Solutions reveals its 2016 Path to Purchase study on the key touch points that impact decisions for travelers.
The purchase path of today's traveler is anything but linear.
Multi-device usage and its impact on content consumption and booking behavior continues to evolve, providing travelers with more options than ever before and a complex research and booking path.
What factors along this path influence their ultimate purchase decisions and how can travel marketers more effectively reach consumers at these critical points?
Expedia Media Solutions has released its latest Path to Purchase study (bit.ly/travelers-path-to-purchase), which explores these influential touch points that impact purchase decisions for American, Canadian, and British travelers.
The webinar covers:
Desktop and mobile usage trends across the purchase path
Factors influencing destination selection
Resources utilized during the pre-booking window
Advertising effectiveness by channel and purchase phase
Panelists for our webinar are:
Matthew Reichek, Global Vice President, Product & Analytics, Expedia Media Solutions
Sean O'Neill, Moderator & Editor in Chief, Tnooz
Gene Quinn, Producer & Co-founder, Tnooz
This webinar took place on Thursday, 15 December 2016.
Travel Industry has been in the frontline of innovation and disruption since the "Internet of Things " started, this trend is not changing. Take a glimpse of how internet, mobile and new technologies are disrupting the way consumers make travel decisions
2014 Travelers Road to Decision Research Studies via GoogleJoan Sanz
Google recently published a study on the 2014 traveler's road to decision. Small accommodation providers can use this information to better market their properties online.
45% plan to travel more with family in the coming year and often take children’s preferences into account.
Google conducted a new study among the leisure and business traveller segment to understand how trip planning behaviour has changed over the past year. Travel videos inspire the majority of leisure and business travellers to plan their trips, reveals the Google Think Insight study. @GoogleTravel @ThinkwithGoogle
Slides for Expedia Media Solutions webinar: Insights into the booking paths o...tnooz
This webinar by Expedia Media Solutions reveals its 2016 Path to Purchase study on the key touch points that impact decisions for travelers.
The purchase path of today's traveler is anything but linear.
Multi-device usage and its impact on content consumption and booking behavior continues to evolve, providing travelers with more options than ever before and a complex research and booking path.
What factors along this path influence their ultimate purchase decisions and how can travel marketers more effectively reach consumers at these critical points?
Expedia Media Solutions has released its latest Path to Purchase study (bit.ly/travelers-path-to-purchase), which explores these influential touch points that impact purchase decisions for American, Canadian, and British travelers.
The webinar covers:
Desktop and mobile usage trends across the purchase path
Factors influencing destination selection
Resources utilized during the pre-booking window
Advertising effectiveness by channel and purchase phase
Panelists for our webinar are:
Matthew Reichek, Global Vice President, Product & Analytics, Expedia Media Solutions
Sean O'Neill, Moderator & Editor in Chief, Tnooz
Gene Quinn, Producer & Co-founder, Tnooz
This webinar took place on Thursday, 15 December 2016.
Travel Industry has been in the frontline of innovation and disruption since the "Internet of Things " started, this trend is not changing. Take a glimpse of how internet, mobile and new technologies are disrupting the way consumers make travel decisions
Google's New Travel Micro-Moments Guide: How to Be There and Be Useful for Tr...Francesco Canzoniere
Google has released several studies about how travelers are increasing using mobile to plan their journeys, from the moment they decide to take a vacation and need ideas for where to go, to researching and booking the logistics, then finding information about what they can do there.
Download the full report here: https://think.storage.googleapis.com/docs/micro-moments-reshaping-travel-customer-journey.pdf
Great brands have realized that the quality of the customer's experience with their brand is the foundation of a great relationship. Mapping out the Customer Journey can help a brand figure out how to create those experiences.
This report includes market sizing, growth opportunities and customer segmentation of the Online travel market in India for domestic flights, international flights and hotels.
Adara, a travel data company, found that 78% of business travelers do more than half of their shopping online (compare this to the 59% of leisure travelers and 34% of non-travelers). Also consider the fact that business travelers use smartphones to shop online 20% more than leisure travelers and tablets 18% more than leisure travelers and it’s clear where the spending potential exists.
Donload this paper at: http://skift.com/wp-content/uploads/2015/07/Adara-report-july-2015.pdf
Improving the digital customer journey to drive bookingstnooz
Digital is rapidly changing how customers expect you to interact with them throughout their travel journey.
From research to in-experience to post-visit – an expanding opportunity of addressable interactions can drive customer engagement throughout the process. How do you prioritize these opportunities to maximize bookings?
Join Merkle for a FREE webinar to understand how you can improve your digital visibility in the travelers' journey and how you should prioritize your efforts to maximize these opportunities.
In this FREE webinar, you’ll learn how to:
engage the right customers earlier in the process
deliver experience to keep engagement throughout the travel journey
enable customers to share positive experiences that influence other relevant desired segments
leverage first-party data to improve customer experience at each stage
Panelists for this FREE webinar are:
Pat McInerney, Senior Account Executive, Google
Ryan Gibson, EVP, Marketing Strategy, Merkle | RKG
Matt Naeger, EVP, Digital Strategy, Merkle
Kevin May, Senior Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This FREE webinar took place on Thursday, the first day of October.
BDW16 London - Charlie Ballard, TripAdvisor - TripAdvisor and Constant Change...Big Data Week
The world of travel is changing more rapidly than ever before, as consumers are inspired by low costs and social media to fly further away, more often, and for longer stays, and in general see more of the world.
This is all in addition to massive changes on the supply side with the rise of the sharing economy, downward price pressure and increased demand for diversification.
With the travel industry in such flux, long-term strategic planning can be an incredible challenge for any travel company. How can the travel industry predict ‘the next big thing’? With such global travellers, how does a hotel know where to invest next? What trending data can be safely relied on in this market?
As the world’s largest travel site, TripAdvisor is in a unique position to help the world’s travel industry better understand and react to these changes, but how does TripAdvisor play a role when its primary mission has always been to provide a voice to the traveller?
What is the value of the consumer data, what are the risks, and what are the potential benefits in terms of enhancing partner relationships? Let’s discuss.
Tnooz-Fusion FREE webinar: The science behind ancillary merchandisingtnooz
The travel industry knows there's great promise in selling ancillary products to travelers who want more ways to experience their journey.
Fusion's research shows 61% of customers are open to buying add-ons to complement their flight purchase. However, only 37% say the ancillary products being offered are relevant, and only 12% say airlines specifically are doing a good job of customizing offers.
Watch this Tnooz-Fusion webinar and learn how to design, test, and execute a winning ancillary sales strategy.
Panelists for the webinar are:
Mark Brown, VP EMEA, Fusion
Sinead Finn, Owner, affinnity
Sean O'Neill, Editor in Chief & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This webinar took place on the 10th of November, 2016.
BTO 2015 | TripAdvisor | Reputation and other trendsBTO Educational
BTO 2015 Side TWO | Giovedì 3 dicembre
#1 Focus Hall
TripAdvisor. The World of
14.20 : 15.10
http://www.buytourismonline.com
http://www.buytourismonline.com/eventi/tripadvisor/
50 minuti dedicati all’universo TripAdvisor.
I nuovi trend individuati dalle loro ricerche (mobile, connected travelers, rilevanza crescente della destinazione, viaggi internazionali e altro), i nuovi studi sulla rilevanza della reputazione, sulla connessione tra hotel engagement e hotel performance (anche in termini di roi), e infine le azioni che influiscono positivamente sull’engagement.
Keynote Speaker
Gianluca Laterza – Territory Manager Southern and Eastern Europe TripAdvisor
Introduzione, moderazione e conclusioni
Robert Piattelli – Co-founder BTO Educational
eMarketer Webinar: Digital Travel OutlookeMarketer
Join eMarketer Analyst Dan Marcec as he discusses key issues facing travel marketers, including the outlook for US online travel sales, as well as behavioral trends among online travel researchers and bookers both in the US and globally.
Tnooz Lyft webinar: How technology is shaping business traveler behaviortnooz
Today’s business travelers are more mobile and connected than ever before. They work from the hotel, or even the plane. They attend meetings across town, or across the country.
A stream of devices and applications are emerging to help travelers get to their destinations in more efficient, safe and affordable ways, and travelers are now choosing between hundreds of travel solutions.
How are travel managers adapting to meet the needs of the modern business traveler?
Lyft and Tnooz held a live discussion on how technology innovation is driving new traveler expectations, and how the travel program is evolving to fit the lifestyle of increasingly mobile travelers.
This webinar covered:
How technology has impacted the behaviors and preferences of modern business travelers
How corporate travel managers are adapting travel programs to create a traveler-centric program
How corporate travel managers are overcoming safety concerns to incorporate new, connected solutions into their travel programs
Follow the discussion with these experts and Tnooz during this webinar recording:
Matt Doherty, Regional VP of Mobility Solutions, Lyft
Colleen Black, Partner, GoldSpring Consulting
Sean O’Neill, Tnooz, Editor-in-Chief & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This webinar took place on June 23. It lasted for one hour, including answers to questions from attendees.
This is a E commerce summit which is going to held on the 12th-14th April in Amara Sanctuary Resort at Sentosa. We have confirmed 42 of Asia’s top airlines, hotels and OTAs as speakers and over 20 sponsors.
Informe de Google sobre el perfil del viajero y sus costumbres en relación con la tecnología.
Uso de dispositivos móviles, buscadores e Internet en general
Digital greatly influences travel planning from the very first stages of the consumer journey, with 65% of leisure travelers researching online before they even decide where or how to go. For the sixth consecutive year, we partnered with Ipsos MediaCT to uncover how travelers seek inspiration, research brands, and book across devices. Many consumers go into planning undecided on a brand, and continue to turn to mobile and online video for help. Marketers who have a strong presence across channels will be best positioned to engage new and existing travelers.
Full extract (ppt) from the Google Hangout presentation of the Goolge's annual travel study made in collaboration with Ipsos MediaCT.
Here a quick recap of the most important insights:
- 76% of leisure travelers select an OTA for its lower prices and better deals.
- 53% of business travelers select an OTA for its better site tools and options.
- 20% of travelers move to competitors’ sites due to a poor mobile experience.
- 13% of travelers stop using brand altogether due to a poor mobile experience.
- Over 65% of travelers begin researching online before deciding where or how they want to travel.
- Travelers are less loyal to Hotels’ Brand sites & apps and increasingly turn to search engines for online trip planning.
- During the comparing stage of their trip planning is when Travelers rely the most on specific brand names/websites searches and also on price-related terms searches.
View the complete and insightful presentation on: www.youtube.com/watch?v=H3vCrnIKm_k
Google The 2014 Traveler’s road to decisionAlex Kornfeind
Google commissioned Ipsos MediaCT, an independent marketing research company, to conduct a travel tracking study to better understand the role of the internet in making travel related decisions. The current report reflects the total sixth wave of this research.
Respondents completed a 20 minute A&U survey focused on travel habits and attitudes. If qualified, respondents were routed to one of five deep dive sections: Airline, Cruise, Lodgings, Car Rental and Vacation Packages. Interviews were conducted from May 12th to June 4th, 2014, yielding a total sample of 5,000 consumers (3,500 personal and 1,500 business) who have traveled at least once for personal reasons (or a minimum of 3 times for business purposes) in the past six months.
One augment was also recruited consisting of 1,500 affluent ($250k+ household income) past 6 months personal travelers. In order to qualify, respondents had to be 21–64, live in the U.S., have no sensitive industry employment, go online at least once per month and have some involvement in their personal/business travel decisions.
@GoogleTravel @ThinkwithGoogle
Google's New Travel Micro-Moments Guide: How to Be There and Be Useful for Tr...Francesco Canzoniere
Google has released several studies about how travelers are increasing using mobile to plan their journeys, from the moment they decide to take a vacation and need ideas for where to go, to researching and booking the logistics, then finding information about what they can do there.
Download the full report here: https://think.storage.googleapis.com/docs/micro-moments-reshaping-travel-customer-journey.pdf
Great brands have realized that the quality of the customer's experience with their brand is the foundation of a great relationship. Mapping out the Customer Journey can help a brand figure out how to create those experiences.
This report includes market sizing, growth opportunities and customer segmentation of the Online travel market in India for domestic flights, international flights and hotels.
Adara, a travel data company, found that 78% of business travelers do more than half of their shopping online (compare this to the 59% of leisure travelers and 34% of non-travelers). Also consider the fact that business travelers use smartphones to shop online 20% more than leisure travelers and tablets 18% more than leisure travelers and it’s clear where the spending potential exists.
Donload this paper at: http://skift.com/wp-content/uploads/2015/07/Adara-report-july-2015.pdf
Improving the digital customer journey to drive bookingstnooz
Digital is rapidly changing how customers expect you to interact with them throughout their travel journey.
From research to in-experience to post-visit – an expanding opportunity of addressable interactions can drive customer engagement throughout the process. How do you prioritize these opportunities to maximize bookings?
Join Merkle for a FREE webinar to understand how you can improve your digital visibility in the travelers' journey and how you should prioritize your efforts to maximize these opportunities.
In this FREE webinar, you’ll learn how to:
engage the right customers earlier in the process
deliver experience to keep engagement throughout the travel journey
enable customers to share positive experiences that influence other relevant desired segments
leverage first-party data to improve customer experience at each stage
Panelists for this FREE webinar are:
Pat McInerney, Senior Account Executive, Google
Ryan Gibson, EVP, Marketing Strategy, Merkle | RKG
Matt Naeger, EVP, Digital Strategy, Merkle
Kevin May, Senior Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This FREE webinar took place on Thursday, the first day of October.
BDW16 London - Charlie Ballard, TripAdvisor - TripAdvisor and Constant Change...Big Data Week
The world of travel is changing more rapidly than ever before, as consumers are inspired by low costs and social media to fly further away, more often, and for longer stays, and in general see more of the world.
This is all in addition to massive changes on the supply side with the rise of the sharing economy, downward price pressure and increased demand for diversification.
With the travel industry in such flux, long-term strategic planning can be an incredible challenge for any travel company. How can the travel industry predict ‘the next big thing’? With such global travellers, how does a hotel know where to invest next? What trending data can be safely relied on in this market?
As the world’s largest travel site, TripAdvisor is in a unique position to help the world’s travel industry better understand and react to these changes, but how does TripAdvisor play a role when its primary mission has always been to provide a voice to the traveller?
What is the value of the consumer data, what are the risks, and what are the potential benefits in terms of enhancing partner relationships? Let’s discuss.
Tnooz-Fusion FREE webinar: The science behind ancillary merchandisingtnooz
The travel industry knows there's great promise in selling ancillary products to travelers who want more ways to experience their journey.
Fusion's research shows 61% of customers are open to buying add-ons to complement their flight purchase. However, only 37% say the ancillary products being offered are relevant, and only 12% say airlines specifically are doing a good job of customizing offers.
Watch this Tnooz-Fusion webinar and learn how to design, test, and execute a winning ancillary sales strategy.
Panelists for the webinar are:
Mark Brown, VP EMEA, Fusion
Sinead Finn, Owner, affinnity
Sean O'Neill, Editor in Chief & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This webinar took place on the 10th of November, 2016.
BTO 2015 | TripAdvisor | Reputation and other trendsBTO Educational
BTO 2015 Side TWO | Giovedì 3 dicembre
#1 Focus Hall
TripAdvisor. The World of
14.20 : 15.10
http://www.buytourismonline.com
http://www.buytourismonline.com/eventi/tripadvisor/
50 minuti dedicati all’universo TripAdvisor.
I nuovi trend individuati dalle loro ricerche (mobile, connected travelers, rilevanza crescente della destinazione, viaggi internazionali e altro), i nuovi studi sulla rilevanza della reputazione, sulla connessione tra hotel engagement e hotel performance (anche in termini di roi), e infine le azioni che influiscono positivamente sull’engagement.
Keynote Speaker
Gianluca Laterza – Territory Manager Southern and Eastern Europe TripAdvisor
Introduzione, moderazione e conclusioni
Robert Piattelli – Co-founder BTO Educational
eMarketer Webinar: Digital Travel OutlookeMarketer
Join eMarketer Analyst Dan Marcec as he discusses key issues facing travel marketers, including the outlook for US online travel sales, as well as behavioral trends among online travel researchers and bookers both in the US and globally.
Tnooz Lyft webinar: How technology is shaping business traveler behaviortnooz
Today’s business travelers are more mobile and connected than ever before. They work from the hotel, or even the plane. They attend meetings across town, or across the country.
A stream of devices and applications are emerging to help travelers get to their destinations in more efficient, safe and affordable ways, and travelers are now choosing between hundreds of travel solutions.
How are travel managers adapting to meet the needs of the modern business traveler?
Lyft and Tnooz held a live discussion on how technology innovation is driving new traveler expectations, and how the travel program is evolving to fit the lifestyle of increasingly mobile travelers.
This webinar covered:
How technology has impacted the behaviors and preferences of modern business travelers
How corporate travel managers are adapting travel programs to create a traveler-centric program
How corporate travel managers are overcoming safety concerns to incorporate new, connected solutions into their travel programs
Follow the discussion with these experts and Tnooz during this webinar recording:
Matt Doherty, Regional VP of Mobility Solutions, Lyft
Colleen Black, Partner, GoldSpring Consulting
Sean O’Neill, Tnooz, Editor-in-Chief & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This webinar took place on June 23. It lasted for one hour, including answers to questions from attendees.
This is a E commerce summit which is going to held on the 12th-14th April in Amara Sanctuary Resort at Sentosa. We have confirmed 42 of Asia’s top airlines, hotels and OTAs as speakers and over 20 sponsors.
Informe de Google sobre el perfil del viajero y sus costumbres en relación con la tecnología.
Uso de dispositivos móviles, buscadores e Internet en general
Digital greatly influences travel planning from the very first stages of the consumer journey, with 65% of leisure travelers researching online before they even decide where or how to go. For the sixth consecutive year, we partnered with Ipsos MediaCT to uncover how travelers seek inspiration, research brands, and book across devices. Many consumers go into planning undecided on a brand, and continue to turn to mobile and online video for help. Marketers who have a strong presence across channels will be best positioned to engage new and existing travelers.
Full extract (ppt) from the Google Hangout presentation of the Goolge's annual travel study made in collaboration with Ipsos MediaCT.
Here a quick recap of the most important insights:
- 76% of leisure travelers select an OTA for its lower prices and better deals.
- 53% of business travelers select an OTA for its better site tools and options.
- 20% of travelers move to competitors’ sites due to a poor mobile experience.
- 13% of travelers stop using brand altogether due to a poor mobile experience.
- Over 65% of travelers begin researching online before deciding where or how they want to travel.
- Travelers are less loyal to Hotels’ Brand sites & apps and increasingly turn to search engines for online trip planning.
- During the comparing stage of their trip planning is when Travelers rely the most on specific brand names/websites searches and also on price-related terms searches.
View the complete and insightful presentation on: www.youtube.com/watch?v=H3vCrnIKm_k
Google The 2014 Traveler’s road to decisionAlex Kornfeind
Google commissioned Ipsos MediaCT, an independent marketing research company, to conduct a travel tracking study to better understand the role of the internet in making travel related decisions. The current report reflects the total sixth wave of this research.
Respondents completed a 20 minute A&U survey focused on travel habits and attitudes. If qualified, respondents were routed to one of five deep dive sections: Airline, Cruise, Lodgings, Car Rental and Vacation Packages. Interviews were conducted from May 12th to June 4th, 2014, yielding a total sample of 5,000 consumers (3,500 personal and 1,500 business) who have traveled at least once for personal reasons (or a minimum of 3 times for business purposes) in the past six months.
One augment was also recruited consisting of 1,500 affluent ($250k+ household income) past 6 months personal travelers. In order to qualify, respondents had to be 21–64, live in the U.S., have no sensitive industry employment, go online at least once per month and have some involvement in their personal/business travel decisions.
@GoogleTravel @ThinkwithGoogle
Trends in Tourism Marketing - Michael GaudioTravel Oregon
From the dramatic rise in mobile-savvy travelers, to the ever-changing social landscape, to the importance of video strategy, to the variety of apps that help visitors travel like a local; it is critical to reach today's tech-savvy traveler now more than ever.
Drive Revenue By Optimizing the Traveler Planning Journey Pt 1eCornell
The average traveler visits over 20 websites before they make a booking.
Mariana Mechoso Safer of HeBS Digital and Shalini Jariwala of Google will take you through a typical traveler’s journey to booking and what strategies play the largest role through the entire buying funnel.
You’ll get inside strategies on:
· How to boost revenues in Q2 through multichannel marketing
· Where and how different marketing channels reach the consumer
· How many steps it takes a consumer to make a booking
· The customer perspective (i.e. a mom planning family travel or a family reunion)
· Ways to recover abandoned bookings
· Case studies to support recommendations
Mariana Mechoso Safer is Senior Vice President, Marketing at HeBS Digital, overseeing advertising, marketing and public relations. Mariana heads the Las Vegas office, developing and implementing digital marketing strategies for HeBS Digital’s West Coast partners. She frequently conducts industry research and publishes her major travel and hospitality publications, and is also a guest speaker and presenter at hospitality events and conferences.
Shalini Jariwala is Strategic Partner Manager of Channel Sales at Google. Shalini has been working in high tech for the past 10 years. She has held various marketing, sales enablement, and business development roles at companies such as Google, Ooyala, Salesforce.com and Evernote. Currently she is a Strategic Partner Manager on the Channel Sales Team based out of the Google NYC office.
Insight người tiêu dùng ngành Du lịch 2016 của Google
Xem thêm các tài liệu, thông tin về digital marketing tại: www.urekamedia.com/news
www.mediaeyes.vn/news
The DestinationNEXT Futures Study identifies the trends and opportunities that will shape the future of our industry and takes place every other year.
The 2021 update to the DestinationNEXT Futures Study, built on the learnings from the 2014, 2017 and 2019 Futures Studies, helps determine updated trends and strategies that will keep the thousands of destination organizations around the world thriving and relevant.
SEGITTUR propone esta primera edición
del Catálogo de Soluciones Tecnológicas para Destinos Turísticos Inteligentes. Una completa recopilación de
más de 150 soluciones que pone en valor el buen hacer de las empresas que garantizan el desarrollo de la
actividad turística de manera segura y que engloba soluciones y servicios disponibles en el mercado nacional de
proveedores para el sector Turismo y, más en concreto, para toda la actividad que se pueda desarrollar dentro de
un Destino Turístico Inteligente.
Interpretation of European Cultural HeritageDavid Mora
The publication is the main output of the international Erasmus+ project “Methodology of Interpretation of European Cultural Heritage through Attractions in Tourism” (MIECAT). The e-book contains a brief survey of the cultural heritage of Europe; it explains the importance, goals, and principles of heritage interpretation. Individual chapters give detailed characteristics
of six thematic subtopics (architecture, fine arts, religious monuments, music, local traditions and customs, gastronomy) with the comprehensive methodology of interpretation of the adequate part of cultural heritage through attractions in tourism, examples of good practice and a case study for each subtopic. The text was created by an international group of experts (Austria, Czech Republic, Germany, Romania, Slovakia, and Spain – members of partner university teams of the Erasmus+ project MIECAT). The publication is a non-profit output of the international project MIECAT co-funded by the Erasmus+ Programme of the European Union.
Encuesta de Turismo de Residentes (ETR/FAMILITUR) Tercer trimestre de 2020David Mora
El número de viajes de los residentes en España disminuye un
24,5% en el tercer trimestre y se sitúa en 46,1 millones
El gasto total baja un 44,1%, hasta los 10.783 millones de euros
Euronews Travel Trend Report (October 2020)David Mora
Hit hard by the global Covid-19 pandemic, the travel and tourism sectors are facing a rapidly changing future. As brands and businesses look to recover losses, there’s also a need to re-think their offerings, amid changing consumer behaviour and habits. New mindsets, needs, wants and desires – some fuelled by lockdowns – are emerging.
Artículos de portada de la edición de enero 2020 de la revista Hosteltur. En esta edición especial de FItur 2020, se reflexiona sobre las externalidades negativas del turismo, y cómo el sector está reflexionando y modificando pautas para reducir los impactos negativos.
The future of work and skills in the tourism industryDavid Mora
Informe sobre la gestión del talento, competencias y empleo de calidad en el sector turístico, elaborado por la OMT en colaboración con la empresa Cegos
Informe de Barcelona Global con propuestas para la optimización del turismo en la Ciudad Condal y su ente de gestión y promoción, Turisme de Barcelona.
4 DAYS MASAI MARA WILDEBEEST MIGRATION SAFARI TOUR PACKAGE KENYABush Troop Safari
Join our 4-day Masai Mara Wildebeest Migration Safari in Kenya. Witness the incredible wildebeest migration, enjoy exciting game drives, and stay in comfortable lodges. Get up close and personal with one of nature's most amazing exhibits! Book Your Safari Today at - https://bushtroop-safaris.com/
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
Antarctica- Icy wilderness of extremes and wondertahreemzahra82
In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
Hidden Gems of Europe - DISCOVERING THE CONTINENT'S BEST-KEPT SECRETSKamil Uğraş TÜRKOĞLU
Europe, continent rich in history, culture, and natural beauty, is often synonymous with famous cities like Paris, Rome, and London. These iconic destinations attract millions of tourists every year, captivating them with their renowned landmarks, vibrant culture, and bustling urban life. However, beyond these well-trodden paths lie countless hidden gems waiting to be discovered. These lesser-known destinations offer unique experiences, authentic encounters, and breathtaking landscapes that often surpass the allure of their famous counterparts.
In "Hidden Gems of Europe," we embark on a journey to uncover these secret spots, exploring the heart and soul of Europe through its quaint villages, charming towns, and secluded natural wonders. This book aims to inspire travelers to look beyond the obvious and venture into the lesser-explored corners of the continent, where true adventure and discovery await.
LUXURY TRAVEL THE ULTIMATE TOKYO EXPERIENCE FROM SINGAPORE.pdfDiper Tour
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2. WHAT WE FOUND
WHAT WE FOUND
Affluent travelers rely on digital for travel inspiration
as well as research and booking.
Affluents comparison shop for travel, and half anticipate shopping
around more in the next year.
Affluent travelers move across devices for all types of travel activities,
from research to booking and check-in.
Online travel video usage is increasing among affluents.
Affluents are increasing their enrollment in loyalty programs, which
impacts their likelihood to book.
google.com/think
2
3. Affluent travelers rely on digital for travel inspiration,
research and comparison shopping.
ATTITUDES ABOUT VACATIONS IN THE NEXT YEAR
70%
I generally begin
researching online before I
decide where or how I want
to travel.
59%
Search engines will be my
go-to sources for travel
ideas and information.
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Affluent cut, N=1532
Q21: Here are some (more) statements that may or may not describe your attitudes and opinions related to travel. Please indicate how
much you agree or disagree with each statement; Q23: Using the scale below, please indicate how much you agree or disagree with each
of the following statements about traveling for personal/ leisure purposes in the next year. (Select ONE for each statement).
52%
I plan to spend more
time shopping around/
researching before booking
travel because finding value
for my money is important
to me.
google.com/think
3
4. Affluents continue to comparison shop for all
components of travel, especially for hotels.
PERCENTAGE OF THOSE WHO ALWAYS/FREQUENTLY COMPARISON SHOP
84%
82%
80%
78%
76%
74%
Airline
Hotel
Car Rental
72%
70%
68%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
(Q23/Q26) Using the scale below, please indicate how much you agree or disagree with each of the following statements about traveling
for [personal/ leisure/business] purposes in the next year. (Select ONE for each statement.)
Air quotas: 2013 N=316; 2012 N=383; 2011 N=823
Hotel quotas: 2013 N=310; 2012 N=379; 2011 N=804
Car quotas: 2013 N=322; 2012 N=390; 2011 N=852
google.com/think
4
5. Affluents are flying coach more often than in the past.
TYPE OF SEAT PURCHASED
90%
80%
70%
60%
50%
First Class
40%
30%
Business
Class
20%
Coach
10%
0%
2013
2012
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Airline Quota
QA6: When flying for personal or leisure/business reasons, which type of seat do you typically purchase? (Select ONE).
Letter indicates a significant difference from comparable group at the 95% confidence level. Only significant differences from 2013 are
noted.
2011
google.com/think
5
6. While affluents continue to prioritize upscale hotels,
boutique and vacation rental interest is growing.
TYPE OF LODGING ESTABLISHMENTS TYPICALLY STAYED IN BY AFFLUENTS
60%
50%
40%
2011
30%
2012
20%
2013
10%
0%
Upscale hotel
Mid-scale hotel
Luxury hotel
Boutique hotel
Rental house /
Vacation home
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Lodging Quota; 2013 N-310, 2012 N=379, 2011 N=804
QH4: When traveling for personal/business reasons, in which of the following types of lodging establishments do you typically stay?
(Select ONE.)
Economy hotel
google.com/think
6
7. New trend: nearly half of affluents consider less
traditional methods of lodging and transportation.
48%
plan to research or use peer-to-peer sharing alternatives
to traditional hotels or car rental services, such as Airbnb or
Zipcar, when traveling for business in the next year.
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Business Quota
Q26: Using the scale below, please indicate how much you agree or disagree with each of the following statements about traveling for
business purposes in the next year. (Select ONE for each statement.)
google.com/think
7
8. For affluents, price is more important in domestic
than international car rental selections.
MOST IMPORTANT FEATURES WHEN CHOOSING RENTAL CARS
Domestic (n=320)
Price
International (n=153)
83%
Past experience with car rental agency
58%
37%
46%
Can earn reward/Travel points
27%
33%
Promotions (free upgrades, etc.)
28%
Recommendation from company or company
policy
22%
Specific vehicle makes and models available
18%
21%
Cancellation policy/Ability to change booking
Car company website (accessed via computer)
GPS navigation-equipped vehicles
14%
18%
19%
14%
7%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Car rental quota and rented car domestically or internationally (floating); *Business Quota only; Domestic N=320; International N=153
R9: What are the most important factors to you when deciding on a vehicle to rent when travelling on each type of personal or leisure/
business trip? (Select up to three for each type of trip.)
20%
8%
11%
google.com/think
8
9. Online ads, including search engine results, are
most likely to influence affluent cruise bookings.
68%
of affluents are
influenced to book by
some type of ad.
ADVERTISEMENTS THAT INFLUENCED BOOKING
Search engine result
24%
Online advertisement/Banner
24%
Email promotion
24%
Television commercial
22%
Direct mail
18%
Social media advertisement
16%
Print advertisement
15%
Billboard
13%
Radio advertisement
Other
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Cruise Quota (N=311)
QW14: When thinking about the last cruise you booked, which advertisement(s), if any, influenced you to book? (Select ALL that apply.)
12%
6%
google.com/think
9
10. The internet is as essential for inspiring new travel
as it is for planning travel.
SOURCES OF INSPIRATION
TRAVEL PLANNING SOURCES
Family, friends or colleagues
64%
Internet
64%
87%
Internet
Family, friends or colleagues
Magazines/Newspapers
44%
TV
31%
48%
28%
Magazines/Newspapers
Books
25%
24%
Informational brochures
22%
Informational brochures
Books
22%
Travel agents
Travel agents
TV
10%
Travel groups
7%
800 or toll-free number
Radio
6%
Travel groups
800 or toll-free number
3%
17%
Radio
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Personal Quota (N=1532)
Q6D: Which of the following sources typically inspire you to start thinking about your personal or leisure trips? (Select ALL that apply).; Q7:
Which of the following sources do you typically use to plan personal or leisure trips/business trips?
13%
10%
7%
4%
google.com/think
10
11. Affluents equally value the internet and word of
mouth as sources of inspiration.
IMPORTANCE OF SOURCES FOR INSPIRING
PERSONAL TRAVEL (EXTREMELY/VERY IMPORTANT)
Internet
Family, friends or colleagues
Magazines, traditionally
viewed as a leading source
for inspiration, are not
viewed as important
compared to other
sources.
76%
75%
Travel agents
72%
68%
800 or toll-free number
Travel groups
65%
58%
Books
51%
Informational brochures
Radio
Magazines/Newspapers
TV
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Personal Quota and use specific sources for inspiration (N=53–982)
Q6E: How important do you consider each source for inspiring ideas for your personal or leisure trips?
47%
45%
39%
google.com/think
11
12. Affluent travelers are relying less on offline sources
for planning every year.
100%
TRAVEL PLANNING SOURCES USED BY AFFLUENT TRAVELERS
90%
80%
70%
60%
50%
2011
40%
2012
30%
2013
20%
10%
0%
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Total Respondents: 2013 N=1563; 2012 N=1637; 2011 N=1655
Q7: Which of the following sources do you typically use to plan personal or leisure/business trips? (Select ALL that apply).
*Magazines/Newspapers combined in 2012; 2011 excluded from report.
google.com/think
12
13. Affluents engage in travel activities across the web.
ONLINE TRAVEL ACTIVITY
80%
Researched an upcoming trip
67%
Read reviews from other travelers
One in three affluent
travelers watch travel
videos (consistent with
2012).
Researched a destination, flight, hotel or vacation
as a result of seeing an online ad
56%
Brainstormed or started thinking about a trip
55%
Requested more information related to an
upcoming trip
41%
35%
Read a travel-related blog
Looked at travel content or reviews shared/posted
by my friends or family
33%
30%
Watched a travel video
27%
Posted reviews of places I have been
Commented on a travel review
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Total Respondents, Affluent 2013 N=1563
Q4: Which of the following have you done online in the past 6 months? (Select ALL that apply.)
Letter indicates a significant difference from comparable group at the 95% confidence level. Only significant differences from 2013 are
noted.
14%
google.com/think
13
14. Affluents rely on brand.com, search and OTAs the
most for planning, consistent with last year.
TOP ONLINE SOURCES USED BY AFFLUENTS
Airline sites
78%
Hotel sites
77%
66%
Search engines
Travel review sites
61%
Online travel agency
52%
Car rental sites
51%
Map sites
46%
Travel search sites
46%
38%
Destination-specific sites
Daily deal sites
19%
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Affluent 2013 N=1357
Q10 Base: Use Internet to plan trips
Q10: Which of the following online sources do you typically use to plan personal or leisure/business trips”? (Select ALL that apply.)
Q10F: When you typically visit online travel agency websites (for example, Expedia, Travelocity, Priceline, Orbitz, etc.) to plan your personal or leisure
trips, how far along are you in deciding where to go? (Select ONE.)
google.com/think
14
15. Affluents rely on brand.com, search and OTAs the
most for planning, consistent with last year. (cont.)
SINCE 2011…
+5 pts. -5 pts.
Reliance on hotel sites
Reliance on OTAs
-8 pts.
Reliance on destination-
specific sites
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Affluent 2013 N=1357
Q10 Base: Use Internet to plan trips
Q10: Which of the following online sources do you typically use to plan personal or leisure/business trips”? (Select ALL that apply.)
Q10F: When you typically visit online travel agency websites (for example, Expedia, Travelocity, Priceline, Orbitz, etc.) to plan your personal or
leisure trips, how far along are you in deciding where to go? (Select ONE.)
google.com/think
15
16. Travelers consider search just as important as
brand sites in travel planning.
66%
ONLINE SOURCES DEEMED MOST IMPORTANT FOR PLANNING
(EXTREMELY/VERY IMPORTANT)
of affluent travelers rely on
search to plan leisure travel,
up from 65% in 2012.
Airline/Hotel/Car/
Cruise sites
Search engines
Travel review sites
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Affluent 2013 N=1357
Q10 Base: Use Internet to plan trips. Q: Which of the following online sources do you typically use to plan personal or leisure/business trips? (Select ALL that apply.)
Q10D: Base: Use specific sites for planning (N=154–1234) Q: And, how important do you consider each online source in planning your personal or leisure trips/
business trips?
google.com/think
16
17. Affluents turn to OTAs for destination inspiration.
STAGE OF PLANNING WHEN AFFLUENT TRAVELERS VISIT OTAS
50%
are considering a few
destinations.
46%
know exactly where
they’re going.
4%
are considering many
destinations.
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Q10 Base: Use Internet to plan trips / Q10F Base: Personal quota and plan using an OTA (N=699)
Q10: Which of the following online sources do you typically use to plan personal or leisure/business trips”? (Select ALL that apply) / Q10F: When you
v
typically visit online travel agency websites (for example, Expedia, Travelocity, Priceline, Orbitz, etc.) to plan your personal or leisure trips, how far along
are you in deciding where to go? (Select ONE.)
google.com/think
17
18. Affluent travelers prioritize destinations that offer
activities of interest to them.
TOP FEATURES CONSIDERED MOST IMPORTANT WHEN CHOOSING DESTINATION
(EXTREMELY/VERY IMPORTANT)
Activities specific to my interests
79%
Price
71%
Past experience with destination (previously visited)
63%
Variety of activities
63%
New experiences/foods/etc. to try
61%
Specific accommodation options available
60%
Able to relate to the destination on a personal level
57%
Recommendation from friend, family member or
colleague
51%
Online reviews of destinations
50%
Promotion
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Personal Quota (N=1532)
QD10: How important are each of the following when choosing a destination for personal or leisure trips? (Select ONE for each.)
48%
google.com/think
18
19. Affluents rely on both online sources and on-site staff
to decide on activities once on their trip.
68%
of affluent travelers rely on
online sources for
ancillary information.
TOP SOURCES USED FOR ACTIVITIES/EXCURSIONS
57%
Concierge/Staff at my accommodations
Website/App for the destination where I
am staying
Walking around the destination or my
accommodations
52%
47%
39%
Brochures/Books in my room/house
Website/App for the accommodations
where I am staying
35%
Other travel websites/apps
35%
25%
Other people on my trip
Others staying at my accommodations
15%
TV in my room/house
14%
Tour guides
14%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
QD11 Base: Personal Quota (n=1532)
QD12 Base: Personal Quota and use Internet-related sources to decide on activities/excursions at destination (N=1044)
QD11: When you are on a personal or leisure trip, which sources do you typically use to decide on activities/excursions to participate in once you have arrived at
your destination? (Select ALL that apply.)
QD12: And, when deciding on activities/excursions to participate in once you have arrived at your destination, on which device(s) are you accessing the
information? (Select ALL that apply.)
google.com/think
19
20. More than half of affluent travelers (55%) access travel
info on their smartphones or tablets for planning.
DEVICES USED TO ACCESS INTERNET FOR TRAVEL INFO
(AMONG THOSE WHO USE THE INTERNET TO PLAN TRIPS)
100%
90%
80%
70%
60%
50%
2013
40%
30%
20%
10%
0%
Home
computer
Office or work
computer
Tablet
Smartphone
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Use Internet to plan trips; 2013 N=1357
Q9N: From which of the following do you access the Internet for travel-related information when planning your personal or leisure trips/
business trips? (Select ALL that apply).
*Differentiated between “Smartphone” and “Mobile phone” in 2012 **Wording changed from “Mobile Device/Tablet” in 2011 to “Tablet” in
2012
Other mobile
phone
google.com/think
20
21. Affluent travelers use all screens to engage in
travel-related activities.
TRAVEL ACTIVITIES DONE ON DEVICES
Computer
(n=1283)
Smartphone
(n=534)
Researched an upcoming trip
94%
Looked up maps or directions
55%
85%
Checked into my hotel, flight, cruise, etc.
79%
Requested more information related to an
upcoming trip
62%
Watched a travel-related video
Downloaded a travel-related
''app'' (application)
49%
77%
81%
81%
Read reviews of other travelers
Tablet
(n=565)
69%
69%
49%
44%
27%
36%
21%
N/A
64%
37%
61%
49%
TIP
A multi-device strategy is no longer optional
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Use specific device for travel research (floating)
DEVICE1: Thinking about your personal or leisure travel travel in the past six months, on which device(s) have you done each of the following
travel-related activities? (Select ALL that apply for each activity.)
google.com/think
21
22. Affluent travelers booking on smartphones do so
via both browser and mobile applications.
SMARTPHONE BOOKING METHODS
Via the Internet
using the browser
Used smartphone
''apps'' (applications)
Used
smartphone to
make a phone
call to book
Not sure/Can't
recall
67%
64%
48%
1%
Air travel
57%
67%
37%
1%
Car rental
56%
56%
38%
4%
Overnight accommodations
59%
55%
37%
4%
Vacation activities
64%
39%
50%
10%
Any component (Net)
TIP
Smartphone apps are more commonly used for bookings
by affluent travelers than by personal travelers
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Booked on smartphone (Netted N=211; Components N=floating 27–128)
DEVICE4: Specifically, how have you booked the following on your smartphone? Again, please think about your personal or leisure trips.
(Select ALL that apply for each component.)
google.com/think
22
23. Convenience is the top reason that affluent travelers
book on smartphones. Many affluents also book last
minute with their smartphones.
REASONS FOR BOOKING ON SMARTPHONE
Convenience/
Device was at
hand
I use my
smartphone for
everything
Last minute—
before the trip
Last minute—
while en route to
my destination
Last minute—
at my
destination
Air travel
62%
36%
17%
15%
13%
Car rental
58%
35%
12%
13%
12%
Overnight
accommodations
55%
30%
12%
23%
16%
Vacation activities
51%
39%
14%
20%
21%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Booked on smartphone (N=27–128), *Caution: Small base size (N<50) **Base size too small to report (N<30)
DEVICE5: For which reason(s) did you use your smartphone to book each type of travel? (Select ALL that apply for each component.)
google.com/think
23
24. Online travel video usage is increasing among
affluent travelers.
55%
watch travel videos online
+5 pts. since 2012
Watch travel
videos online
Other
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Affluents: 2012 N=1457; 2013 N=1398
Q3: What types of videos have you ever watched on the Internet? (Select ALL that apply).
Q4: Which of the following have you done online in the past six months? (Select ALL that apply.)
google.com/think
24
25. Affluent travelers turn to online video throughout
all stages of travel.
WHEN TRAVEL VIDEOS ARE VIEWED BY AFFLUENTS
60%
when thinking about taking a trip
when choosing a destination
64%
when looking for ideas of things to do at a
particular destination
67%
when deciding on accommodations
when deciding which website to book on
62%
22%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Watched/uploaded/commented on travel videos online (2011/2012), Watched/commented on travel-related video (2013)
Affluent 2013 N=751
Q5: At what points in your travel planning process do you view videos online? (Select ALL that apply.)
google.com/think
25
26. Affluent travelers engage with all types of videos.
TYPES OF TRAVEL VIDEOS VIEWED
Videos from hotels, airlines, cruises,
tours, etc.
70%
65%
Trip reviews from experts
56%
Videos from travel-related channels
Trip reviews from people like me
53%
Videos made by people like me
36%
Commercials/Ads from companies/
brands
Videos by friends and family
+4 pts. since 2012
34%
25%
Source: Ipsos MediaCT, Google Travel Study, April to May 2012 and May to June 2013.
Base: Watched/commented on travel-related video (2013)/Watched/uploaded/commented on travel-related video (2012/2011)
Affluent 2013 N=751; Affluent 2012 N=740
Q6B: Specifically, what types of travel-related videos do you watch online? (Select ALL that apply.)
google.com/think
26
27. Videos that affluents watch extend beyond travel.
Affluents engage with news content more than the
typical traveler.
TOP 10 TYPES OF TRAVEL VIDEOS EVER WATCHED ONLINE
BY AFFLUENT TRAVELERS
63%
61%
60%
56%
56%
News
Movie clips and
trailers
Full-length
TV shows
Music
Humor
49%
49%
49%
47%
41%
Full-length
movies
Food
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Ever watch online videos (N=1398)
Q3: What types of videos have you ever watched on the Internet? (Select ALL that apply).
Sports
Weather
Celebrity
google.com/think
27
28. Travel videos influence and prompt action.
90%
of affluent travelers take
some type of action after
viewing an online travel
video.
62%
Influenced where I have decided to travel
Inspired me to think about planning a
vacation
46%
Prompted me to visit the website of the
advertiser
44%
Introduced me to a travel brand/company I
wasn't aware of
41%
Encouraged me to consider the brand that
was being advertised
Prompted me to contact the advertiser
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Watched/commented on travel-related video; Affluent N=751
Q6C: Thinking about online videos, how would you say watching them has influenced the way you think about, plan, or book travel? (Select ALL that
apply.)
39%
19%
google.com/think
28
29. Loyalty programs are growing in popularity among affluents.
BELONG TO LOYALTY/REWARD PROGRAM(S)
96%
of affluent travelers belong
to a loyalty program
(+2 pts. since 2012).
100%
90%
80%
70%
60%
50%
2011
40%
2012
30%
2013
20%
10%
0%
N/A
Airline frequent Hotel reward/loyalty Car rental/loyalty Online travel agency
flier/loyalty program
program
program
loyalty programs
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Total Respondents; 2013 N=1655; 2012 N=1637; 2011 N=1563
C1: Which, if any, of the following types of travel-related loyalty/rewards programs do you belong to? (Select ALL that apply.)
Other loyalty
programs
google.com/think
29
30. Affluent travelers continue to join loyalty programs for
financial and future perks.
REASONS FOR JOINING LOYALTY?REWARD PROGRAM(S)
81%
79%
I sign up so I can earn free flights, hotel
rooms, rental cars, etc. in the future
37%
37%
I took out a credit card that is tied to a
loyalty program
28%
27%
I sign up for a loyalty program every time I
book with a new company
I did research and decided on the best
loyalty membership to have
I did it to save money on my first purchase
with a company
I signed up to get something free (a towel,
a t-shirt, etc.)
18%
21%
2013
2012
16%
18%
10%
12%
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Loyalty/reward program members
LOY3: In general, why do you sign up for travel-related loyalty/rewards programs? (Select ALL that apply)
Letter indicates a significant difference from comparable group at the 95% confidence level. Only significant differences from 2013 are
noted.
google.com/think
30
31. Affluents are increasingly likely to book based on
loyalty program membership.
MOST LIKELY TO BOOK WITH A PARTICULAR COMPANY
100%
90%
80%
70%
60%
50%
40%
30%
20%
Airline frequent flier/
loyalty program
Hotel reward/loyalty
program
Car rental/loyalty
program
Online travel agency
loyalty programs
10%
0%
TIP
Ensure that your loyalty program is marketed to the right audiences
Source: Ipsos MediaCT, Google Travel Study (Waves 3, 4 and 5), April to May 2011, April to May 2012 and May to June 2013.
Base: Loyalty/reward program members (floating)
C1A: And, how does being a member of the following loyalty/reward(s) program(s) impact your decision to book with a particular
company? Would you say you are . . . (Select ONE for each.)
google.com/think
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32. Affluents value a variety of benefits in airline and hotel
loyalty programs.
MOST IMPORTANT FEATURES IN LOYALTY/REWARDS PROGRAMS
Ability to earn free flights, hotels rooms, rental cars, etc.
74%
57%
60%
Perks
Ability to earn credit card points
21%
30%
28%
23%
Large network/Multiple routes or locations
23%
27%
Exclusive benefits
19%
Cancellation or check-in/out benefits
Ability to leverage points with other companies/partner
hotels
30%
Airline
Hotel
16%
18%
12%
9%
International offerings
Personalized recommendations either pre-trip or during
trip
81%
3%
4%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Airline N=1403; Hotel N=1272
Base (L): Airline loyalty/rewards program members
Base (R): Hotel loyalty/rewards program members
LOY5: Which of the following features are most important to you in each type of loyalty/rewards program? (Select up to three features for each program.)
google.com/think
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33. Affluent travelers overwhelmingly prefer to get updates
from loyalty programs by email.
86%
of affluent travelers prefer
some type of online contact/
outreach.
PREFERRED SOURCES FOR STAYING CONNECTED TO
LOYALTY/REWARDS PROGRAMS
Email
82%
In person when traveling
16%
Direct mail
16%
Social media
8%
Online video
6%
TV
6%
Calls/800 number
6%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
Base: Loyalty rewards/program members (N=1505)
LOY6: How do you prefer to learn about or stay connected to the travel-related loyalty/rewards program you belong to? (Select ALL that apply.)
google.com/think
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34. WHAT WE DID
Google commissioned Ipsos MediaCT, an independent marketing research company, to conduct a travel
tracking study to better understand the role that travel plays in the lives of U.S. consumers.
Respondents completed a 20-minute attitude and usage survey on their travel habits. If qualified, users were
routed to one of five in-depth sections: Airline, Cruise, Lodgings, Car Rental and Vacation Packages. Total sample
size was 5,000 (3,500 personal and 1,500 business travelers). One augment was also recruited, consisting, of
1,500 affluent (with $250K+ household income) travelers.
Respondents had to be 21 to 54 years old, live in the U.S., go online at least once per month and have traveled
at least once for personal reasons (or a minimum of 3x for business purposes) in the past six months.
How has travel planning
changed this year?
What role does the
Internet play in travel
inspiration and planning
How have mobile devices
influenced our behavior?
How is online video used in
the travel planning process?
google.com/think
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36. Demographics – Affluent Travelers
Affluent
Travelers
Base
(1563)
Age
Affluent
Travelers
Base
(1563)
Employment
21-24
4%
Employed
82%
25-34
14%
Retired
5%
35-44
31%
Homemaker
8%
45-54
27%
Student
2%
55-64
23%
Unemployed
3%
Marital Status
Gender
Male
48%
Married
79%
Female
52%
Single, never married
11%
Living with partner
7%
Education
Less than College Grad
10%
Divorced/Separated
3%
College Grad+
90%
Widowed
1%
Ethnicity
Children Ages 0-17
Yes
38%
White
81%
No
62%
Black
2%
Hispanic (Net)
4%
Source: Ipsos MediaCT, Google Travel Study, May to June 2013.
google.com/think
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