The document discusses the need to transform libraries for the 21st century. Recent studies show users are having experiences that are uncomfortable, unenjoyable, and unsuccessful. Libraries must change from being focused on content to experience and conform spaces to new uses. Libraries need to be a welcoming environment, physical and virtual destination, community living room, and supportive of self-sufficiency where people can co-exist as they are. Action steps include finding out how users utilize facilities, what users want, reaching out to all demographics including non-users, and changing approaches without expecting users to change. Libraries also need to identify core functions, niche, incorporate changes into vision/mission/goals, redesign spaces, and market new identity.