This document provides an overview of transfers and the transfer process. It defines transfers as moving customers between two points using any type of vehicle. The objective is to manage transfers efficiently while minimizing costs. Transfers are classified by type (arrivals, departures, between hotels, terminals), clients (tour operators, agencies), and sale channels (offline, online). The transfer process involves setting up routes and suppliers, contracting with suppliers, distributing to clients, sales/bookings, operations including assignment and planning, and administration like payments and complaints. Key terms are also defined like transfer areas, routes, hotels, vehicles, suppliers, and more.

1. TRANSFERS
OVERVIEW
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2. Definition and Objective
A transfer is the action of moving customers between
two points using any type of vehicle
Our objective is to manage the transfer efficiently, completing
all the actions implicated in the Transfer Process and taking into
account all quality standards and minimizing the cost, choosing
our suppliers very carefully and analytically
*We do not consider transfers transportation services included in an excursion (Example: transport from one hotel to a show)
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3. General Classification
Type of Transfers
Arrivals
Type of Services
From any transport station to a
destination hotel
Departures From any origin hotel to any
transport station
Between
hotels
From one hotel to another
Between From one transport station to
terminals another
*Transport Station: Terminal, airports, ports, buses stations, taxis stations, etc.
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4. General Classification II
Clients
Sale Channels
OffLine
Touroperation
Online
Hotelextras - Hotels
White Label – Hotels and
Tour Operators
Hotelbeds – Tour Operators
Bedsonline – Agencies
Hotelopia – Final client
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5. Transfer Processes
Set up
Contracting
Distribution
Sales
Operation
Admin
Master data
configuration:
Areas, routes, v
ehicles, drivers,
transfer
day, guides, TO
and suppliers
Loading the
agreements
signed between
the suppliers that
will transport our
clients and our
Group
Loading the
agreements
signed between
the clients (TO
& Agency) and
our Group
Management
of online and
offline
bookings
Planning and
assignment of
passengers
into different
vehicles
Payment to
suppliers and
invoicing to
the
costumers.
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6. Set Up
Master Data Configuration and Maintenance
Transfer Areas
Drivers & Guides
Transfer Type
TO & Agency
Service Type
Suppliers
Vehicles
Operational day
Routes
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7. Contracting
Purchase contract
Supplier Details
Compensation Policy
Rates
Supplements &
Discounts
Special Prices
Stop Sales
Cancellation Fees
Purchase contract: It is the agreement between the company and the supplier who is going to provide the transfer services
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8. Distribution
Sale contract
Quality Criteria
(TO & Agency)
Cancellation
Policies
Offline Sale
Channels
Offices with
operation
Online Sale
Channels
Sale contract: It is the agreement between the company and the customers (tour operator/agencies) who are going to buy our
services or products.
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9. Sales
Bookings
Transfer bookings
 WEB
 Automatic integration (traditional Touroperation)
 Massive Insertion of Bookings (Offline)
*Concept booking versus service : 1 booking = 1 client = X services (from 1 to x)
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10. Operation
The first criteria to bear in mind when planning the services would
be the conditions agreed with the client at the distribution step
Destinations with operation
They assign the passengers to vehicles; it means that they make a
planning of the services = Own transport company
Destinations without operation
They automatically send the services to the corresponding supplier
= 3rd Suppliers
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11. Administration
Basic concepts
Payments to
suppliers
Compensation
Policy
Collect payments
from clients
Complaints from
TO/Agency or
final client
Litigations
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12. Glossary
Transfer Area
• It is the minimum expression of the geographical organization of the destination.
Transfer Route
• Grouping of areas with their corresponding hotells.
Hotel
• Considered as a pick up point, it is a hotel registered into the system with a supplier code.
Hotel as point of collection it has no supplier code but it is also a pick up point
Transfer Day
• It allows indicating the operational day for your transfer services. This will affect to operation
(if service is planned in the day of the service date or on the previos day)
Vehicle
• It is the type of transportation used to move our clients. Most common are bus, minibus and
taxi
Supplier
• Company that covers the services that we offer to our clients. There are not only transport
suppliers; there are also guides, drivers, airport taxes, luggage supplier, freelance, etc
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13. The future starts NOW
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