There was a violation of patient privacy at a healthcare organization when electronic medical records were inappropriately accessed. Proper training of employees on confidentiality and ethics is needed to prevent such violations. A new training program will be implemented which includes mandatory orientations, continuous training, testing, and encouraging staff to voice any concerns. The goal is to ensure all employees understand and follow policies to protect patient privacy in accordance with HIPAA.

1. TRAINING ON
CONFIDENTIALITY
Marie Jeanne Embolo Abena
MHA690: Health Care Capstone
Instructor: Rockie McDaniel
OCTOBER 17, 2015

2. INTRODUCTION
 There was a direct violation of privacy in the workplace. As referenced
by Wolper (2011), previous generations in healthcare didn’t have to
worry about electronic medical records (EMR’s) being viewed, thus
violating HIPPA confidentiality.
 The California Department of Public Health along with the chief
executive of the UCLA Health System must ensure that patient
confidentiality is protected at all times. It is incredibly important that all
healthcare organizations ensure that appropriate prescreening,
background checks, and new hire training/orientation(s) take place to
ensure that internal violations do not take place.
 The reputation and the vitality of the organization depend on it. Legally
organizations must properly train all employees to ensure they
understand all policies and procedures as well as where to go and who
to contact in regard to any/all organizational violations.

3. TRAINING OF EMPLOYEES
In regard to properly training all healthcare employees one must utilize
the following Ethical Code of Conduct and Compliance:
 All new hires will attend a mandatory new hire orientation where
they will complete all new hire paperwork thus being provided an
extensive overview of the Ethical Code of Conduct
 Employees must also understand that The Ethical Code of Conduct
includes federal as well as state government regulations and policies
(Pozgar, 2012)
 UCLA Hospital Staff will launch a Code of Ethics team to ensure
that all staff members are following both internal as well as state
mandated policies.

4. TRAINING OF EMPLOYEES Cont’d
 Continuous training of all staff members in any level
 After each seminar/training there will be a brief exam to
ensure that the Staff member(s) understood the subject
matter
 Staff members are encouraged to share their ideas as well
as voice any concerns that they may have.
 Employer’s handbook on confidentiality in every meeting
and must be employer’s own file.
 Use of non negotiable policies and procedures. Adhere
strictly to HIPPA guidelines & Policies. Thus protecting
privacy (Kongstvedt, 2007)

5. References
http://voicethread.com/#home. Retrieved February 16, 2015. Kongstvedt, P.R. (2007).
Essentials of managed health care (5th ed.).
MA: Jones and Bartlett Publishers. ISBN: 139780763739836. Pozgar, G. D. (2012).
Wolper, L.F. (2011). Health care administration: Managing organized delivery systems (5th
ed.). Boston: Jones and Bartlett.

6. Thank you