This document discusses the application of total quality management (TQM) principles at a garment factory in Ethiopia called Addis Ventures Pvt Ltd. It first defines quality and outlines some common quality management tools and techniques. It then analyzes the factory's current quality issues like repetitive defects. The objectives are to understand TQM, assess the factory's current system, see the impact of implementation, and propose a TQM framework. Data on defects is presented and potential causes are brainstormed. Finally, a six pillar TQM model is suggested focusing on leadership, waste reduction, continuous improvement, customer focus, training, and business performance.