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positioning
sustainability
in your user
experience
amsterdam ux
meetup
maarten p.
kappert
creative lead
mirabeau
nov 10, 2016
offices, offices
offices, offices
ooohhh…
behavioral
psychology
self interest ✓
short term ✓
status ✓
dr. mark van vught,
evolutionary
psychologist
bad aftertaste
an inconvenient
truth
knowing the harm that our
consumption causes, we can no
longer fully enjoy the things that
were told to bring us happiness
contradictory
messages
sustainability
versus
consumerism
conclusion
sustainability
sucks!
resistance
instagram.com/
p/xZxM54s1Gg/
this negative vibe
puts the brakes
on everything
consumers won’t ask for better products
business won’t create those products
politicians won’t propose the needed policies
voters won’t support them
investors won’t divest
evil corporations won’t die
environmental experts need to now hold hands
with those very people who started the consumer
revolution; the people that know consumers
inside out and back to front — marketers, social
psychologists, advertisers, storytellers and
branding experts
ensia.com
solution
challenge
how to design for
contradictory
messages?
contradictory
messages
sustainability
consumerism
versus
le
contradictory
messages
sustainable
consumerism
0
change the product
consume as
much as you
want
1
change the frame
in the media
positive
negative
in the media
sustainability
= sacrifice
short term long term
self interest altruism
status no tangible
rewards
positive
negative
in the media
positive
negative
rational emotional
another axis
?
?
tesla
method
tony chocolonely
positive
negative
rational emotional
can
should
positive
negative
rational emotional
want
avoid
2
change the
proposition
architecture
first great
then good
tesla
method
first great
then good
tony chocolonely
first great
then good
3
change the images
images to avoid
images to use
4
change the words
sustainable green eco
a better world change
zero emission carbon
footprint movement
future global warming
words to avoid
fast healthy smart now
you delicious beautiful
today amazing happy
new powerful thrilling
pretty sexy sensuality
words to use
do sustainability
a favor
— 1
change the frame
— 2
change the proposition
architecture
— 3
change the images
— 4
change the words
sustainable
consumerism
make
sustainable
irresistible

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Positioning sustainability in your UX @ Amsterdam UX Meetup

Editor's Notes

  1. Welkom bij Mirabeau, nieuw pand Paar omzwermingen Zelfs nog tijd in MAC
  2. Wenckebach, niet echt sexy
  3. Zelf inrichten Koffie apparaat – dat was echt een ding toen >> Koffierevolutie – ook thuis
  4. Deze gekocht Word je hier enthousiast van? Niet zo gek. >> Voldoet namelijk aan alle manieren waarop wij mensen evolutionair zijn voorgeprogrammeerd om te beslissen.
  5. Mooi design Fraai stukje techniek Instant gratification Vrienden enthousiast >> MAAR JA
  6. This messes up my EXPERIENCE as a USER
  7. And people don’t like contradictions… and so they choose.
  8. A change of strategy, get out of your niche Second place Change the words
  9. TRUMP underbelly? We are left wing elite
  10. Basically, you classic do-gooders are really bad at marketing
  11. That’s us!!!
  12. And people don’t like contradictions… and so they choose.
  13. CIRCULAR
  14. (uitleggen)
  15. Needs effort – SACRIFICE This doesn’t get people to change their behavior
  16. Nu zie je ook waarom dit maar zo beperkt leidt tot behavioral change
  17. Needs effort – SACRIFICE This doesn’t get people to change their behavior
  18. Snel Bloedmooi Technologisch advanced En o ja, elektrisch
  19. Wertk goed Ruikt lekker Ziet er mooi uit Anders
  20. Lekker dik Smaakvol Kleurrijk Anders
  21. Verleiden Verlekkeren Entertainen Irresistible
  22. Zegt nergens: Groen, sustainable, eco, nature
  23. fit
  24. Niet rationeel, overtuigen
  25. EMOTIONEEL
  26. Ik word er beter van Mooi design Fraai stukje techniek Instant gratification Vrienden enthousiast Toch schuldgevoel. Wtf?
  27. UX = designing the behaviors of our clients As all these expressions tell users a lot about who the business is, what they believe in, what they think about the user, what they think about the world When you do, think about this Because these expressions lead to impressions in a user about the business, But if you add up all them up, an image is created about what the world could be Let’s reframe sustainability