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Addressing the Document Disconnect in Procurement

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Our Senior Director of Global Procurement Conrad Smith presented a talk outlining the "document disconnect" in procurement. According to research conducted by IDC, 63% of line-of-business leaders think document processes negatively impact customer satisfaction.

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Addressing the Document Disconnect in Procurement

  1. 1. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 1 Addressing the Document Disconnect in Procurement Conrad Smith | Sr. Director, Global Procurement
  2. 2. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 2 Who is Adobe? • More than 30 years of innovation • Inventor of PDF technology • Complete solution for secure, reliable document workflows across platforms and devices • Continuous innovation and investment for future
  3. 3. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile installs per day of Adobe Reader 100M E-sign agreements processed 50B PDFs opened in Adobe products alone in the past year Adobe and the Explosion of PDF 3 400K
  4. 4. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Document Disconnect 63% Document processes negatively impact customer satisfaction * 61% Would change jobs if it meant reducing admin tasks ** 80% Document-based processes are at least partly dependent on paper * 4 *IDC InfoBrief, sponsored by Adobe, The Document Disconnect, March 2015 ** Adobe research, March 2015
  5. 5. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Wasn’t digital supposed to be easier for Procurement? 5 Forms Signatures Approvals Trying to get a contract signed quickly and your signer is on a ski lift and only has a mobile phone Making new vendors fill out redundant paper forms that also require someone to re-key into back office systems Audits Chasing after the entire organization to make sure the right people are signing and are using the right agreements Relying on a fax machine or email attachments to get approvals and documentation from vendors Trying to navigate digital, paper and simply get work done Procurement professionals within the organization
  6. 6. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. E-signing Anywhere for Everyone 6 Simple, Intuitive and Integrated Tools Work Anywhere Bridging the gap in existing document processes
  7. 7. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. The Life of a Document within Procurement… Starring: Conrad Smith Role: Procurement Manager Samantha Brown Role: Senior Buyer Doug Thompson Role: Vendor
  8. 8. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Review SendDraft Review Finalize Sign Sign Track Access Reuse RENEWMANAGESIGNNEGOTIATE [One year later] Procurement Manager Buyer Vendor Tools Used Adobe Acrobat DC
  9. 9. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. The Rewards of Taking Action 79% Of contracts completed in 7 days or less 100% Visibility 73% Reduction in contract completion cycle 9
  10. 10. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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