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TOTAL QUALITY MANAGEMENT
A PRACTICAL TOTAL QUALITY SURVEY ON
THE CHAIRS USED IN IIPM ON 3rd FLOOR
By:-
SHYANAN ROY
RUDRANIL PAL
SOURAV JAISWAL
SHASHANK SHEKHAR MAHATO
Concept of Quality
• Quality is perceived differently by different
people
• The relevant dictionary meaning of quality
is “the degree of excellence.”
• To enable continuous improvement the
evaluation process considers.
• The aim is to make the relationship with a
customer is a lasting one.
Reasons
Hand rest are
weak & failing
in use
Hand rest are
not even
Paints are
peeling off
TQM Tools
•Flow Charts
•Ishikawa Diagrams
•Checklists
•Pareto Charts
•Histograms
•Scatter diagrams
•Control Charts
SURVEY ANALYSIS
Number of chairs
1st Room – 25
2nd Room – 43
3rd Room – 35
Total- 103
1st Room -25 chairs
Defective chairs :-
3 with colour problem
8 with Alignment problem
2nd Room – 43
Defective chairs:-
1 with no bracket
2 with colour problem
9 with no alignment
12 with no armrest
3rd Room-35
Defective chairs:-
3 with colour problem
5 with no alignment
10 no armrest
FLOW CHART
Chair has fault
Does it has an ArmrestRepair
NO
YES
Does it has an alignment problem
NO
Repair
Does it has a clamp problem
YES
Repair
Does it has a colour problemRepair
YES
NO
NO
Total quality management

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Total quality management

  • 1. TOTAL QUALITY MANAGEMENT A PRACTICAL TOTAL QUALITY SURVEY ON THE CHAIRS USED IN IIPM ON 3rd FLOOR By:- SHYANAN ROY RUDRANIL PAL SOURAV JAISWAL SHASHANK SHEKHAR MAHATO
  • 2. Concept of Quality • Quality is perceived differently by different people • The relevant dictionary meaning of quality is “the degree of excellence.” • To enable continuous improvement the evaluation process considers. • The aim is to make the relationship with a customer is a lasting one.
  • 3.
  • 4. Reasons Hand rest are weak & failing in use Hand rest are not even Paints are peeling off
  • 5. TQM Tools •Flow Charts •Ishikawa Diagrams •Checklists •Pareto Charts •Histograms •Scatter diagrams •Control Charts
  • 6. SURVEY ANALYSIS Number of chairs 1st Room – 25 2nd Room – 43 3rd Room – 35 Total- 103 1st Room -25 chairs Defective chairs :- 3 with colour problem 8 with Alignment problem 2nd Room – 43 Defective chairs:- 1 with no bracket 2 with colour problem 9 with no alignment 12 with no armrest 3rd Room-35 Defective chairs:- 3 with colour problem 5 with no alignment 10 no armrest
  • 7. FLOW CHART Chair has fault Does it has an ArmrestRepair NO YES Does it has an alignment problem NO Repair Does it has a clamp problem YES Repair Does it has a colour problemRepair YES NO NO