Adapting to changes in the call center industry has become an annual requirement; this is especially true for organizations that stay in tune with the latest trends. In this one hour webinar you’ll learn the top 4 hottest trends shaping the call center industry.

1. Speaking:
Shai Berger
Co-Founder & CEO
Fonolo
Top 4 Contact Center
TRENDS for 2015
Feb 5th at 2:00 PM ET

2. SMS is becoming a
game-changer for
customer service.

3. Activities People Prefer to do
Over SMS
Source: Harris Interactive, The High Demand
for Customer Service via Text Message, 2014

4. Cloud impacts
every aspect of
contact centers.

5. Cloud Migration,
Function by Function

6. How do you manage the
customer journey in an
omni-channel world?

7. say “just ONE unpleasant
contact center experience is
likely to make me take my
business elsewhere”.
76%

8. Businesses lose
customers
every day by
putting them
on hold.

9. Customer Service Problems that
Infuriate People Most

10. Virtual Queuing is a Simple
Cost-Effective Solution
Ring! A happy caller is
connected.
Customer presses 1
for a call-back.
Customer relaxes while
Fonolo waits on hold.

11. A real-life phone interview
Register for this free webinar to join
the live Q&A.
February 5, 2015
2:00 PM ET
Register Now!