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PROBLEM STATEMENT
How do we get prevent the public toilet seats
from being soiled by urine?
EXPERIMENT AND INTERVIEWS
Clean a couple of seats and and wait for people
who go into the cubicle just for urinating and
asking them for a short interview
SAY
DO
THINK
FEEL
• I will lift it up if the toilet seats is
clean
• If it is already dirty, doesn’t
make a difference anymore
• Normally I only use the urinal
and not the toilet bowls
• I don’t like squeezing at the
urinal or waiting for people
• I can aim quite well (with a
laugh). I am trained by my wife!
• Walk straight to the cubicle and
urinated without lifting seats
• There are a number of people at
the urinals but almost fully
occupied. There are 2 urinals
available
• Went in and observed that the
seats have some drips though
was totally clean previously
• Think that he can easily use the
toilet without soiling the seats
• It is always never perfectly clean
in the first place so it is fine even
if he make it dirty
• It is only occasional that he uses
the toilet bowl so the problem is
not caused by him
• Feel perfectly fine when it is
already dirty as they are not the
one who made it dirty
• Feel that as long as he don’t do
it often, it is not his fault

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Toilet interviews

  • 1. PROBLEM STATEMENT How do we get prevent the public toilet seats from being soiled by urine? EXPERIMENT AND INTERVIEWS Clean a couple of seats and and wait for people who go into the cubicle just for urinating and asking them for a short interview
  • 2. SAY DO THINK FEEL • I will lift it up if the toilet seats is clean • If it is already dirty, doesn’t make a difference anymore • Normally I only use the urinal and not the toilet bowls • I don’t like squeezing at the urinal or waiting for people • I can aim quite well (with a laugh). I am trained by my wife! • Walk straight to the cubicle and urinated without lifting seats • There are a number of people at the urinals but almost fully occupied. There are 2 urinals available • Went in and observed that the seats have some drips though was totally clean previously • Think that he can easily use the toilet without soiling the seats • It is always never perfectly clean in the first place so it is fine even if he make it dirty • It is only occasional that he uses the toilet bowl so the problem is not caused by him • Feel perfectly fine when it is already dirty as they are not the one who made it dirty • Feel that as long as he don’t do it often, it is not his fault