1. Toby Virginia Clouse Gross
635 Eastlake St.  Houston, Texas 77034  mobile: (832) 931-5656  e-mail:stdtvg11@shsu.edu
OBJECTIVE Interpersonal / Financial position with a dynamic firm in a creative environment.
EDUCATION
Sam Houston State University, Huntsville Texas May 2005
Bachelor of Arts in Speech Communication Major 3.90 GPA
Minor in: Finance and Psychology Overall 3.68 GPA (Cum Laude)
Courses: Business Communication Psychology
• Computer
Science & Programming
• Principals of
Acct. I & II
• Managerial
Math & Finance
• Risk
Management & Fraud
• Financial
Investments/Mgmt.
• Business &
Professional
• Public
Speaking
• Argumentatio
n & Debate
• Nonverbal
• Interpersonal/F
amily/Group
• Instruction/Te
aching
• Intimate
Relationships
• Social
Psychology
• Abnormal
Psychology
• Cognitive
Psychology
• Marriage/Adu
lt Living
Skills:
• Microsoft
Office Suite
• Microsoft
Producer
• Adobe Illustrator
• Dreamweaver 4
• Paint Shop Pro 5.01
• Microsoft Visual C++
• Telephone
switchboards: Meridian and Cisco
Voice over IP
EXPERIENCE
University Switchboard Operator SHSU, Huntsville, TX Jan 2002 – Apr 2005
• Supervise as the telephone operator’s Lead Worker.
• Train and recruit all new employees.
• Provide customer service while operating the university’s main multi-line phone.
• Maintain schedule for the university operators.
• Create reports for several departmental administrators.
• Design and format staff/faculty and student phonebook.
• Support vital departments with various projects.
Computer Lab Assistant SHSU, Huntsville, TX Jan 2002 – May 2002
• Assisted students with:
o creating computer accounts.
o trouble-shooting computer problems.
o answering questions regarding many software programs.
• Monitored user activity in the labs.
• Maintained adequate supplies for equipment use.
• Insured that computers, printers, scanners, web-cams, zip drives, and CD-RW drives were working properly.
Field Client Service Associate Employers Health Ins., Houston, TX Mar 1991 – Jan 1996
• Provided customer service while operating the insurance company’s multi-line phone.
• Checked enrollment forms submitted by insurance sales agents.
• Generated group health insurance proposals for prospective companies.
• Managed and trained employees on the existing computer, printer, fax, copier and office equipment.

2. ACCOMPLISHMENTS
• Earned over 50% of college expenses through working 20 – 30 hrs/week and with scholarships.
• President’s Honor Roll.
• Dean’s List of Academic Honors.
• National Deans List.
• Golden Key International Honour Society.
• Computer Services Scholarship (03, 04).
• Ernestine LeTarde Carroll & Ouida Carroll
Endowed Scholarship (04/05).
• Wilfred and Bobbie Dietrich Endowed
Scholarship (04/05).
• Continuing Scholars Scholarship (04/05).
• National Communication Assoc. member.
• Southern States Communication Assoc. member.
• Martial Arts of Sam Houston (M.A.S.H.).