1. Mark Peterson
204 N. Main St. Red Oak, TX 75154 (512) 663-1230 wordsinpurple@me.com
QUALIFICATIONS SUMMARY:
Experienced Customer Service professional with a diverse background in effective
communications. Provided front line services at a retreat/wellness resort ensuring guest
satisfaction.
Coordinated front desk operations of 500 person university residence hall.
Prepared promotional materials with outstanding expository and technical writing skills.
Well versed in Social Media offering customer care resulting in quick resolutions.
Digital: Microsoft Office, Final Draft, Novel Groupwise, Final Cut Pro, Social Media Platforms
EXPERIENCE:
• Demonstrated ability to bridge gaps connecting with people from all
socioeconomic and cultural backgrounds.
• Responded to multiple phone lines handling a high volume of calls on a daily
basis.
• Hosted a wide variety of workshop/retreat facilitators and guest speakers;
listened to underlying concerns and provided solutions.
• Ensured parental concerns regarding university resident safety.
• Collaborated with staff and cultivated a single vision among a diverse group to
achieve improved service goals.
• Counseled residents regarding disciplinary problems using tracking systems
issued by the University.
• Functioned as liaison between upper management and residents; facilitated
dialogue between conflicting individuals that led to mutually beneficial resolutions.
• Wrote copy for wellness spa brochures and other promotional material regarding
classes and biographies of instructors/facilitators.
• Created and submitted miscellaneous documentation for compliance of state
issued regulations.
• Maintained high level of client satisfaction utilizing focused conflict resolution
methods offering a composed demeanor under pressure.
• Supervised design, creation, and operation of annual Haunted House drawing for
1000 people over 2 days.
• Coordinated with maintenance operations regarding repair of building.
• First responder in residence hall medical emergencies.
WORK HISTORY
2010-2014 Freelance Writer Self-Employed Austin, Texas
2005-2009 Wellness Coordinator The Crossings Austin, Texas
1994-2004 Hospitality Coordinator University of North Texas Denton, Texas
AWARDS: COMMUNITY SUPPORT:
Desk Clerk of the Year
Most Supportive Peer Award
Idea Generator Award
Wrote and directed award winning PSA
Organized and ran “The Punk Rock
Weenie Roast”-Benefit for a local women’s
shelter