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To Plan, Design, Deliver, and Evaluate an Original Training
Program
Tracey Jones
OMM618: Human Resources Management
August 31, 2015
Rachana Misraraj
Running head: TO PLAN, DESIGN, DELIVER, AND
EVALUATE AN ORIGINAL
1
TO PLAN, DESIGN, DELIVER, AND EVALUATE AN
ORIGINAL
2
To Plan, Design, Deliver, and Evaluate an Original Training
Program
Question 1
The ____ section of the project management plan describes how
to monitor project progress and handle changes.
a.
management objectives
b.
project controls
c.
risk management
d.
technical processes
Question 2
One method for selecting projects based on ____ is to determine
whether they first meet three important criteria: need, funding,
and will.
a.
broad organizational needs
b.
using a weighted scoring model
c.
implementing a balanced scorecard
d.
categorizing information technology projects
Question 3
____ are new requirements imposed by management,
government, or some external influence.
a.
Opportunities
b.
Commands
c.
Problems
d.
Directives
Question 4
The majority of time on a project is usually spent on ____, as is
most of the project’s budget.
a.
execution
b.
planning
c.
closing
d.
monitoring and controlling
Question 5
There are ____ main processes involved in project integration
management.
a.
three
b.
six
c.
ten
d.
fifteen
Question 6
____ is crucial in information technology projects because once
a project team implements a new system, it takes a considerable
amount of effort to change the system.
a.
Initiating
b.
Planning
c.
Executing
d.
Closing
Question 7
The project communications management knowledge area maps
to the ____ process group through the activity of information
distribution.
a.
initiating
b.
planning
c.
executing
d.
monitoring and controlling
Question 8
The outputs of ____ include change request status updates,
project management plan updates, and project document
updates.
a.
monitoring and controlling the project work
b.
closing the project
c.
developing the project management plan
d.
performing integrated change control
Question 9
The ____ section of the project plan should describe the major
project functions and activities and identify those individuals
who are responsible for them.
a.
organizational charts
b.
other organizational or process-related information
c.
project responsibilities
d.
management objectives
Question 10
An organization may initiate information technology projects
for several reasons, but the most important reason is to support
____.
a.
financial security
b.
business objectives
c.
technological advances
d.
shareholders
Question 11
Projects that address ____ are much more likely to be
successful because they will be important to the organization.
a.
a balanced scorecard
b.
a weighted scoring model
c.
broad organizational needs
d.
net present value
Question 12
Many people are familiar with SWOT analysis—analyzing
Strengths, Weaknesses, Opportunities, and Threats—which is
used to aid in ____.
a.
project initiation
b.
project planning
c.
strategic planning
d.
strategic initiation
Question 13
The project integration management knowledge area maps to the
____ process group through the activities of developing project
charters.
a.
initiating
b.
planning
c.
executing
d.
monitoring and controlling
Question 14
A common ____ is reporting performance, where project
stakeholders can identify any necessary changes that may be
required to keep the project on track.
a.
executing process
b.
closing process
c.
monitoring and controlling process
d.
planning process
Question 15
The ____ process involves gaining stakeholder and customer
acceptance of the final products and services and bringing the
project, or project phase, to an orderly end.
a.
ending
b.
closing
c.
developing
d.
completing
Question 16
It is good practice to focus on the ____ of meetings.
a.
flow
b.
planning
c.
agenda
d.
results
Question 17
A ____ is a document that includes details related to the
identified project stakeholders.
a.
stakeholder register
b.
stakeholder list
c.
stakeholder directory
d.
stakeholder contact list
Question 18
The project schedule information section of the project
management plan should include ____.
a.
a detailed budget
b.
major work packages
c.
a detailed schedule
d.
project staffing
Question 19
The ____ is the minimum acceptable rate of return on an
investment.
a.
return on investment
b.
internal rate of return
c.
external rate of return
d.
required rate of return
Question 20
The ____ provides a basis for creating the project schedule and
performing earned value management for measuring and
forecasting project performance.
a.
WSB
b.
project team analysis
c.
WBS
d.
project tool
Recruiting and Staffing Plan
Tracey Jones
OMM618: Human Resources Management
August 20, 2015
Rachana Misraraj
Running head: RECRUITING AND STAFFING PLAN
1
RECRUITING AND STAFFING PLAN
6
Recruiting and Staffing Plan
Recruiting and staffing are two crucial elements that make
an organization and determine its path to success. The two tasks
also need strategic and informed ways in their handling. The
position to be filled determines much about how the processes
of recruiting will be done. This paper focuses in the job
openings in Amazon. The job position in the discussion herein
is that of a customer service manager, a full-time position. This
paper, therefore, seeks to explore the legal landscape and job
considerations. The paper further devises a recruiting plan for
the organization as concerns recruiting and create a selection
plan for the position that deeply relates to staffing.
The legal landscape of customer service management is
viewed on both national and international scopes. The legal
landscape of the job is evidenced through the United States
Department of Labor, which has laws. The laws give detailed
specifics that dictate the recruitment, staffing and how
employees should be handled. The specifics include workplace
safety and health, wages and hours, and employee protection.
Workplace safety and health of an organization has to be
certified by Occupation Safety and Health Administration
(OSHA) which falls under the OSHA Act. OSHA does
certification and regulation through visiting firms and
inspecting them (Perez, 2013). The firms are expected to
provide their employees with a working environment free of
recognized serious hazards. Amazon has working environments
that are safe and healthy.
Wages and hours are regulated under the Fair Labor
Standards Act. The Wage and Hour Division administers the
Act. Under this Act, employers are expected not to pay their
employee’s wages that are below the amount set as a minimum
limit by the Federal Law. Overtime payments are also expected
to be made when an employee is involved in work beyond
regular working hours. Also, there is a restriction on
employment of children under 18 but allows working for
specific children under the ages of 18 or 16 to work in non-
agricultural sectors that are not deemed dangerous. There is also
a limit to the employment of these children that is they should
be working during school hours. As that exists, there is an
absolute restriction in some industries that children under the
age of 18 cannot work. Amazon is an international firm and
requires at least persons above the age 18 to work in their
customer service management position. The company also
recognizes the need to abide by payment laws and that is
observed by the human resource and accounts departments in
the organization. Lastly, employee protection is enforced by
OSHA. Employees should be allowed to join whistleblower
memberships where they can advocate for their working rights.
Amazon provides the employees with such freedom and
employees can exercise their democratic rights as pertains to
their customer service management.
The legal considerations Amazon should be aware of is the
proof of nationalism and identity. That can be done through
passports and identity cards that are further analyzed for
authenticity. Attention to age is also important as children
under the age of 18 are highly discouraged from employment.
Further still, the firm should employ persons who meet the
qualification of industry standards. The aim of that is to ensure
that professionalism prevails, and industry standards are met.
Recruiting is the enrolling of someone as a member of
your organization. The person might be new or used to the
organization. The term used means that the individual might
have worked for the organization, left at some time and then
enlisted again to work as an employee in the organization.
Recruitment will always be a part of many organization due to
the important roles it plays to them. The first role that deems
recruiting important is to provide an organization with the best
talents or skills for its forward development. It is widely known
that organizations have a keen eye for talent and special skills
and qualification that can steer the company ahead. The talented
and skilled people can incorporate outstanding ideas to the
organization, and the way to get them into an organization is
through recruiting. The second important role the organization
plays is the replacement of positions that are vacant and need
immediate filling. The cause of the vacancies might happen in
an emergency where a member of staff passes on or leaves with
or without notice. The third and last role to provide support to
an organization’s growing enterprise. That is in the case where
an organization is expanding and needs much attendance to its
functions through new staff.
Recruitment is a sensitive task and as several such tools
should be used to make the process successful. There are three
tools that are very significant in the dynamic world of today
which are; online tools and location technology and pre-
employment assessments. The online tools include Linked In
and Facebook platforms where professional groups can be
joined. Through the occupational groups, the recruiting
company can identify its potential and qualified employees and
able to engage them accordingly. The online makes it easier,
faster and cheaper for the recruiting process. The location
technology tool is one that uses the IP addresses of the
applicant. The IP address helps identify the location of the
candidate and be able to send them information that is relevant
to their region (Beagrie, 2013). That guarantees a company
engagement with foreign intellectual minds which is an
advantage. Lastly, pre-employment assessments include the
sending of portfolios and doing of tests. The sent portfolios are
evaluated where skills and competence are of concern. Together
with the test results, much about a candidate is known and helps
save time and costs in the recruiting process.
Staffing is the process in which individuals are selected to
perform specific roles assigned to them within an organization.
Through the staffing process, training and orientations are vital
as they make the individuals more familiar to the organization.
Staffing is important to an organization because it helps place
employees in their right positions, according to their skills and
talents. That in turn leads to better performance, which yields
better results for the company because of employee satisfaction
that leads to customer satisfaction (McQuerrey, 2012). When
the customers are satisfied there is more repeat business and the
business grows as there is also the prevalence of good
organization. Three assessments will be used in Amazon’s
staffing case. The first evaluation drug screening, physical
disabilities check, and background checks. The checks are
necessary to enable the company knows the history of the
candidates. Criminal activities can be checked, any drug
indulgence and physical disabilities should be known to ensure
the company will not be unknowingly limiting itself to
achieving set goals. That stands to save the image of the
company to the customers because the customer service
manager requires prudence in engaging customers. The second
assessment is through qualification screens alongside
knowledge tests. The candidates are held to answer knowledge
tests that are graded alongside their qualifications and their
visionary goals evaluated. The third assessment type is having
background checks. The background checks include talent
checks, culture fit, and values. The checks help evaluate how a
candidate can have their characteristics motivate their
performance and the general aspect of success within the
organization (Avesta, 2014).
The types of interviews to be involved in Amazon’s case
are behavioral and presentation. Behavioral interviews allow
hiring managers to look at an individual’s past experiences and
helps determine future behavior. Such a case is by asking an
individual what is their biggest failure then followed by asking
them how they handled it. The reaction thereon can be used to
predict how the person will face problems. The second is
presentation interviews. This interview style prompts the
candidate to think swiftly and find solutions to a problem. How
the applicant presents the solution, gives indicative results on
the type of person the organization would like to have.
Conclusively, recruitment and staffing are sensitive and
prospective processes that require serious attention. Amazon’s
strategic plan in recruiting and staffing is that they should be
aware of the prevalent legal landscape and consideration. The
company’s engagement should act within the precincts of law to
avoid bad reputation and fines. Recruitment should be made to
fill vacancies, add to the available human capital and improve
position performance through exceptional skill and talent.
Staffing should take the candidates through what the company
entails. The customer service manager position requires one to
be eloquent, flexible and smart as different types of clients are
engaged. When Amazon employs the outlined specifics in the
legal aspects, the suitable person for the customer service
position will be found guaranteeing success for the
organization.
References
Avesta. (2014). How Staffing Assessment Tools Work.
Retrieved from Avesta: http://avestacorp.com/staffing-
assessment-tools-work/
Beagrie, S. (2013). Goal Setting & Time Management. Seven
Recruitment Tools You Need. Retrieved from HR:
http://www.hrmagazine.co.uk/hro/features/1077568/seven-
recruitment-tools
McQuerrey, L. (2012). Importance of Staffing Management.
Retrieved from Chron:
http://smallbusiness.chron.com/importance-staffing-
management-49551.html
Perez, T. E. (2013). United States Department of Labor. Laws
and Regulations. Retrieved from United States Department of
Labor: http://www.dol.gov/opa/aboutdol/lawsprog.htm
HR Plan
You are a Human Resources (HR) program of one. Based on
information learned in this course, create a Human Resources
plan of the steps needed to create a one-person HR department.
The design of the HR department must correspond to the various
dimensions of the organization. For example, if there are
multiple customers, products, or locations, then HR needs to
support them all.
In your paper:
Provide a clear and concise summary of the business (name,
industry, number of people, etc.).
Create a detailed plan by completing the following:
Develop a recruitment and selection plan.
Design a training and development plan.
Design a compensation package for the people hired.
Discuss legal issues the company should consider (e.g., the U.S.
Equal Employment Opportunity Commission).
Develop a performance appraisal system.
Provide support from scholarly sources in regards to the
decisions made in the creation of the HR department.
Writing the HR Plan
The HR Plan
Must be eight to ten pages in length (not including the title and
reference pages) and must be formatted according to APA style
as outlined in the Ashford Writing Center. Any exhibits or
appendices are also not included in the paper length.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct
thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at least five scholarly sources, three of which must be
from the Ashford University Library, in addition to the text.
Must document all sources in APA style as outlined in the
Ashford Writing Center.
Must include a separate references page that is formatted
according to APA style as outlined in the Ashford Writing
Center
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  • 1. To Plan, Design, Deliver, and Evaluate an Original Training Program Tracey Jones OMM618: Human Resources Management August 31, 2015 Rachana Misraraj Running head: TO PLAN, DESIGN, DELIVER, AND EVALUATE AN ORIGINAL 1 TO PLAN, DESIGN, DELIVER, AND EVALUATE AN ORIGINAL 2 To Plan, Design, Deliver, and Evaluate an Original Training Program Question 1 The ____ section of the project management plan describes how to monitor project progress and handle changes. a. management objectives
  • 2. b. project controls c. risk management d. technical processes Question 2 One method for selecting projects based on ____ is to determine whether they first meet three important criteria: need, funding, and will. a. broad organizational needs b. using a weighted scoring model c. implementing a balanced scorecard d. categorizing information technology projects Question 3 ____ are new requirements imposed by management, government, or some external influence. a. Opportunities b. Commands c. Problems
  • 3. d. Directives Question 4 The majority of time on a project is usually spent on ____, as is most of the project’s budget. a. execution b. planning c. closing d. monitoring and controlling Question 5 There are ____ main processes involved in project integration management. a. three b. six c. ten d. fifteen Question 6 ____ is crucial in information technology projects because once a project team implements a new system, it takes a considerable
  • 4. amount of effort to change the system. a. Initiating b. Planning c. Executing d. Closing Question 7 The project communications management knowledge area maps to the ____ process group through the activity of information distribution. a. initiating b. planning c. executing d. monitoring and controlling
  • 5. Question 8 The outputs of ____ include change request status updates, project management plan updates, and project document updates. a. monitoring and controlling the project work b. closing the project c. developing the project management plan d. performing integrated change control Question 9 The ____ section of the project plan should describe the major project functions and activities and identify those individuals who are responsible for them. a. organizational charts b. other organizational or process-related information c. project responsibilities d. management objectives Question 10 An organization may initiate information technology projects for several reasons, but the most important reason is to support ____.
  • 6. a. financial security b. business objectives c. technological advances d. shareholders Question 11 Projects that address ____ are much more likely to be successful because they will be important to the organization. a. a balanced scorecard b. a weighted scoring model c. broad organizational needs d. net present value Question 12 Many people are familiar with SWOT analysis—analyzing Strengths, Weaknesses, Opportunities, and Threats—which is
  • 7. used to aid in ____. a. project initiation b. project planning c. strategic planning d. strategic initiation Question 13 The project integration management knowledge area maps to the ____ process group through the activities of developing project charters. a. initiating b. planning c. executing d. monitoring and controlling Question 14
  • 8. A common ____ is reporting performance, where project stakeholders can identify any necessary changes that may be required to keep the project on track. a. executing process b. closing process c. monitoring and controlling process d. planning process Question 15 The ____ process involves gaining stakeholder and customer acceptance of the final products and services and bringing the project, or project phase, to an orderly end. a. ending b. closing c. developing d. completing Question 16 It is good practice to focus on the ____ of meetings. a. flow
  • 9. b. planning c. agenda d. results Question 17 A ____ is a document that includes details related to the identified project stakeholders. a. stakeholder register b. stakeholder list c. stakeholder directory d. stakeholder contact list Question 18 The project schedule information section of the project management plan should include ____. a. a detailed budget b. major work packages c.
  • 10. a detailed schedule d. project staffing Question 19 The ____ is the minimum acceptable rate of return on an investment. a. return on investment b. internal rate of return c. external rate of return d. required rate of return Question 20 The ____ provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance. a. WSB b. project team analysis c. WBS d. project tool
  • 11. Recruiting and Staffing Plan Tracey Jones OMM618: Human Resources Management August 20, 2015 Rachana Misraraj Running head: RECRUITING AND STAFFING PLAN 1 RECRUITING AND STAFFING PLAN 6 Recruiting and Staffing Plan Recruiting and staffing are two crucial elements that make an organization and determine its path to success. The two tasks also need strategic and informed ways in their handling. The position to be filled determines much about how the processes of recruiting will be done. This paper focuses in the job openings in Amazon. The job position in the discussion herein is that of a customer service manager, a full-time position. This paper, therefore, seeks to explore the legal landscape and job considerations. The paper further devises a recruiting plan for the organization as concerns recruiting and create a selection plan for the position that deeply relates to staffing. The legal landscape of customer service management is viewed on both national and international scopes. The legal landscape of the job is evidenced through the United States
  • 12. Department of Labor, which has laws. The laws give detailed specifics that dictate the recruitment, staffing and how employees should be handled. The specifics include workplace safety and health, wages and hours, and employee protection. Workplace safety and health of an organization has to be certified by Occupation Safety and Health Administration (OSHA) which falls under the OSHA Act. OSHA does certification and regulation through visiting firms and inspecting them (Perez, 2013). The firms are expected to provide their employees with a working environment free of recognized serious hazards. Amazon has working environments that are safe and healthy. Wages and hours are regulated under the Fair Labor Standards Act. The Wage and Hour Division administers the Act. Under this Act, employers are expected not to pay their employee’s wages that are below the amount set as a minimum limit by the Federal Law. Overtime payments are also expected to be made when an employee is involved in work beyond regular working hours. Also, there is a restriction on employment of children under 18 but allows working for specific children under the ages of 18 or 16 to work in non- agricultural sectors that are not deemed dangerous. There is also a limit to the employment of these children that is they should be working during school hours. As that exists, there is an absolute restriction in some industries that children under the age of 18 cannot work. Amazon is an international firm and requires at least persons above the age 18 to work in their customer service management position. The company also recognizes the need to abide by payment laws and that is observed by the human resource and accounts departments in the organization. Lastly, employee protection is enforced by OSHA. Employees should be allowed to join whistleblower memberships where they can advocate for their working rights. Amazon provides the employees with such freedom and employees can exercise their democratic rights as pertains to their customer service management.
  • 13. The legal considerations Amazon should be aware of is the proof of nationalism and identity. That can be done through passports and identity cards that are further analyzed for authenticity. Attention to age is also important as children under the age of 18 are highly discouraged from employment. Further still, the firm should employ persons who meet the qualification of industry standards. The aim of that is to ensure that professionalism prevails, and industry standards are met. Recruiting is the enrolling of someone as a member of your organization. The person might be new or used to the organization. The term used means that the individual might have worked for the organization, left at some time and then enlisted again to work as an employee in the organization. Recruitment will always be a part of many organization due to the important roles it plays to them. The first role that deems recruiting important is to provide an organization with the best talents or skills for its forward development. It is widely known that organizations have a keen eye for talent and special skills and qualification that can steer the company ahead. The talented and skilled people can incorporate outstanding ideas to the organization, and the way to get them into an organization is through recruiting. The second important role the organization plays is the replacement of positions that are vacant and need immediate filling. The cause of the vacancies might happen in an emergency where a member of staff passes on or leaves with or without notice. The third and last role to provide support to an organization’s growing enterprise. That is in the case where an organization is expanding and needs much attendance to its functions through new staff. Recruitment is a sensitive task and as several such tools should be used to make the process successful. There are three tools that are very significant in the dynamic world of today which are; online tools and location technology and pre- employment assessments. The online tools include Linked In and Facebook platforms where professional groups can be joined. Through the occupational groups, the recruiting
  • 14. company can identify its potential and qualified employees and able to engage them accordingly. The online makes it easier, faster and cheaper for the recruiting process. The location technology tool is one that uses the IP addresses of the applicant. The IP address helps identify the location of the candidate and be able to send them information that is relevant to their region (Beagrie, 2013). That guarantees a company engagement with foreign intellectual minds which is an advantage. Lastly, pre-employment assessments include the sending of portfolios and doing of tests. The sent portfolios are evaluated where skills and competence are of concern. Together with the test results, much about a candidate is known and helps save time and costs in the recruiting process. Staffing is the process in which individuals are selected to perform specific roles assigned to them within an organization. Through the staffing process, training and orientations are vital as they make the individuals more familiar to the organization. Staffing is important to an organization because it helps place employees in their right positions, according to their skills and talents. That in turn leads to better performance, which yields better results for the company because of employee satisfaction that leads to customer satisfaction (McQuerrey, 2012). When the customers are satisfied there is more repeat business and the business grows as there is also the prevalence of good organization. Three assessments will be used in Amazon’s staffing case. The first evaluation drug screening, physical disabilities check, and background checks. The checks are necessary to enable the company knows the history of the candidates. Criminal activities can be checked, any drug indulgence and physical disabilities should be known to ensure the company will not be unknowingly limiting itself to achieving set goals. That stands to save the image of the company to the customers because the customer service manager requires prudence in engaging customers. The second assessment is through qualification screens alongside knowledge tests. The candidates are held to answer knowledge
  • 15. tests that are graded alongside their qualifications and their visionary goals evaluated. The third assessment type is having background checks. The background checks include talent checks, culture fit, and values. The checks help evaluate how a candidate can have their characteristics motivate their performance and the general aspect of success within the organization (Avesta, 2014). The types of interviews to be involved in Amazon’s case are behavioral and presentation. Behavioral interviews allow hiring managers to look at an individual’s past experiences and helps determine future behavior. Such a case is by asking an individual what is their biggest failure then followed by asking them how they handled it. The reaction thereon can be used to predict how the person will face problems. The second is presentation interviews. This interview style prompts the candidate to think swiftly and find solutions to a problem. How the applicant presents the solution, gives indicative results on the type of person the organization would like to have. Conclusively, recruitment and staffing are sensitive and prospective processes that require serious attention. Amazon’s strategic plan in recruiting and staffing is that they should be aware of the prevalent legal landscape and consideration. The company’s engagement should act within the precincts of law to avoid bad reputation and fines. Recruitment should be made to fill vacancies, add to the available human capital and improve position performance through exceptional skill and talent. Staffing should take the candidates through what the company entails. The customer service manager position requires one to be eloquent, flexible and smart as different types of clients are engaged. When Amazon employs the outlined specifics in the legal aspects, the suitable person for the customer service position will be found guaranteeing success for the organization.
  • 16. References Avesta. (2014). How Staffing Assessment Tools Work. Retrieved from Avesta: http://avestacorp.com/staffing- assessment-tools-work/ Beagrie, S. (2013). Goal Setting & Time Management. Seven Recruitment Tools You Need. Retrieved from HR: http://www.hrmagazine.co.uk/hro/features/1077568/seven- recruitment-tools McQuerrey, L. (2012). Importance of Staffing Management. Retrieved from Chron: http://smallbusiness.chron.com/importance-staffing- management-49551.html Perez, T. E. (2013). United States Department of Labor. Laws and Regulations. Retrieved from United States Department of Labor: http://www.dol.gov/opa/aboutdol/lawsprog.htm HR Plan You are a Human Resources (HR) program of one. Based on information learned in this course, create a Human Resources plan of the steps needed to create a one-person HR department. The design of the HR department must correspond to the various dimensions of the organization. For example, if there are multiple customers, products, or locations, then HR needs to support them all.
  • 17. In your paper: Provide a clear and concise summary of the business (name, industry, number of people, etc.). Create a detailed plan by completing the following: Develop a recruitment and selection plan. Design a training and development plan. Design a compensation package for the people hired. Discuss legal issues the company should consider (e.g., the U.S. Equal Employment Opportunity Commission). Develop a performance appraisal system. Provide support from scholarly sources in regards to the decisions made in the creation of the HR department. Writing the HR Plan The HR Plan Must be eight to ten pages in length (not including the title and reference pages) and must be formatted according to APA style as outlined in the Ashford Writing Center. Any exhibits or appendices are also not included in the paper length. Must include a title page with the following: Title of paper Student’s name Course name and number Instructor’s name Date submitted Must begin with an introductory paragraph that has a succinct thesis statement. Must address the topic of the paper with critical thought. Must end with a conclusion that reaffirms your thesis. Must use at least five scholarly sources, three of which must be from the Ashford University Library, in addition to the text. Must document all sources in APA style as outlined in the Ashford Writing Center. Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center