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timely information to citizens: innovations in engaging citizens with service design and delivery

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Dave Harte
Dave Harte

Presentation to PPRG - Performance to Trust: Strengthening Accountability King’s Place, 90 York Way, London, N1 9AG Wednesday 22 July 2009

BusinessTechnology
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Timely information to citizens: Innovations in engaging citizens with service design and delivery Dave Harte Economic Development Manager Digital Birmingham [email_address] http://www.digitalbirmingham.co.uk/blog @daveharte
 
 
 
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Today: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Birmingham Open City ,[object Object],[object Object],[object Object]
 
Birmingham Open City ,[object Object],[object Object]
Social Media Surgeries
Timely Information ,[object Object],[object Object]
Clay Shirky – Cognitive Surplus ,[object Object]
Clay Shirky – Cognitive Surplus ,[object Object]
 
Timely Information ,[object Object],[object Object]
Timely Information ,[object Object]
Timely Information ,[object Object]
 
[object Object],[object Object]
 
How the project works ,[object Object],[object Object],[object Object]
1. Identify citizens’ concerns ,[object Object],[object Object],[object Object],[object Object],[object Object]
1. Identify citizens’ concerns ,[object Object],[object Object],[object Object],[object Object]
2. Source some data ,[object Object],[object Object],[object Object],[object Object]
2. Source some data ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
3. Find a hacker to mash it up (or whatever) ,[object Object],[object Object],[object Object],[object Object]
The issues (not insurmountable) ,[object Object],[object Object],[object Object]
A digital economy opportunity: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Digital Participation ,[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object]

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timely information to citizens: innovations in engaging citizens with service design and delivery

  • 1. Timely information to citizens: Innovations in engaging citizens with service design and delivery Dave Harte Economic Development Manager Digital Birmingham [email_address] http://www.digitalbirmingham.co.uk/blog @daveharte
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Editor's Notes

  1. Videos: Lumiere - all Shirky – 1:47 – 3:23 Kids – all Tim Berners-lee 9:12 – 11: 26 Carter2: 1:20 – 3:40 Ed Richards (PSB): 1:57 – 3:29 Phone review kid: start to 1:13
  2. More on this later
  3. Tim Berners-lee 9:12 – 11: 26
  4. Tim Berners-lee 9:12 – 11: 26
  5. Tim Berners-lee 9:12 – 11: 26
  6. Tim Berners-lee 9:12 – 11: 26
  7. Tim Berners-lee 9:12 – 11: 26
  8. Tim Berners-lee 9:12 – 11: 26
  9. Tim Berners-lee 9:12 – 11: 26
  10. 9% don’t trust web as a way to engage in active citizenship. Rises to 40% in areas of multiple deprivation 9% lacked confidence. 40% in areas of multiple deprivation. Birmingham has ‘% of people who feel they can influence decisions in their locality” as a measure