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“Connecting Digital & Traditional
                                                        Marketing Techniques”
                                                              Tim Rogers, President
                                                                              Polk
© 2011 R. L. Polk & Co. All rights reserved.                                          1
Global Passenger Vehicle Sales




                                                                                                    Eastern Europe
                                                                                                        Up 43%


                                                                                   Western Europe
                                                                                    Down 1.5%
                                                   North America
                                                      Up 13%




                                                                                                                     Asia Pacific
                                                                   Latin America
                                                                                                                      Up 10%
                                                                      Up 15%




    © 2011 R. L. Polk & Co. All rights reserved.                                                                                    2
Polk’s U.S. Passenger Vehicle Forecast
   In Millions
    18.0
                      16.8                 16.7 16.6                                                  15.5   15.9 15.9
                                                           16.0
                                                                                              14.6
    15.0                                                                               12.9
                                                                  13.2
                                                                                11.6
    12.0
                                                                         10.3

     9.0


     6.0


     3.0


     0.0
                     2004                 2005      2006   2007   2008   2009   2010   2011   2012   2013 2014    2015



     © 2011 R. L. Polk & Co. All rights reserved.                                                                        3
U.S. Owner Loyalty




                                                   Polk’s research on customer loyalty has
                                                   shown that only 44% of us return to the
                                                   same brand when buying or leasing a
                                                   new vehicle.




    © 2011 R. L. Polk & Co. All rights reserved.                                             4
One-to-One Experience




    © 2011 R. L. Polk & Co. All rights reserved.   5
Digital Ecosystem




    © 2011 R. L. Polk & Co. All rights reserved.   6
Connected Car




    © 2011 R. L. Polk & Co. All rights reserved.   7
Equus + iPad = Engagement




    © 2011 R. L. Polk & Co. All rights reserved.   8
Service Reviews




    © 2011 R. L. Polk & Co. All rights reserved.   9
Sentiment




    © 2011 R. L. Polk & Co. All rights reserved.   10
Final Thoughts




    © 2011 R. L. Polk & Co. All rights reserved.   11

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Tim rogers polk_aims dmadetroit_final

  • 1. “Connecting Digital & Traditional Marketing Techniques” Tim Rogers, President Polk © 2011 R. L. Polk & Co. All rights reserved. 1
  • 2. Global Passenger Vehicle Sales Eastern Europe Up 43% Western Europe Down 1.5% North America Up 13% Asia Pacific Latin America Up 10% Up 15% © 2011 R. L. Polk & Co. All rights reserved. 2
  • 3. Polk’s U.S. Passenger Vehicle Forecast In Millions 18.0 16.8 16.7 16.6 15.5 15.9 15.9 16.0 14.6 15.0 12.9 13.2 11.6 12.0 10.3 9.0 6.0 3.0 0.0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 © 2011 R. L. Polk & Co. All rights reserved. 3
  • 4. U.S. Owner Loyalty Polk’s research on customer loyalty has shown that only 44% of us return to the same brand when buying or leasing a new vehicle. © 2011 R. L. Polk & Co. All rights reserved. 4
  • 5. One-to-One Experience © 2011 R. L. Polk & Co. All rights reserved. 5
  • 6. Digital Ecosystem © 2011 R. L. Polk & Co. All rights reserved. 6
  • 7. Connected Car © 2011 R. L. Polk & Co. All rights reserved. 7
  • 8. Equus + iPad = Engagement © 2011 R. L. Polk & Co. All rights reserved. 8
  • 9. Service Reviews © 2011 R. L. Polk & Co. All rights reserved. 9
  • 10. Sentiment © 2011 R. L. Polk & Co. All rights reserved. 10
  • 11. Final Thoughts © 2011 R. L. Polk & Co. All rights reserved. 11