87% of smartphone owners access the internet and email on their handheld*13% of organizationsintegrate mobile with email21% of organizations report integrating email with mobile is effective Changing the game for how we think of email
MOBILE MOBILE DEVISES DEVICES RULE RULE THE MORNING AND THE EVENING MORNING AND EVENING
Mobile Is Effecting Every Aspect Of Our Lives!
Brands are taking notice60% INCREASE IN MOBILE SPEND
Marketing To The Pocket/ Purse Is VeryDifferent Than Any Other Direct MarketingSTRATEGY IS ESSENTIAL TO END USER EXPERIENCE ANDEND USER ENGAGMENT SMS / MMS MOBILE OPTIMIZED WEB SITES APPLICATIONS SOCIAL SHARE MOBILE CRM FOR TABLET
What You Need To Know About SMS What is the size of the mobile market? Everyone Uses Text Transactional Push Of the world’s 4 billion mobile phones in use, 27% 27% 25% 1.08 billion are smartphones and a whopping 3.05 billion 75% are SMS enabled (950 million are not SMS enabled)Over 8 Trillion Text Messages where sent in 2011
Macy’s is Mobile SEND TEXT ENTER ONLINECALL TO TO RECEIVEACTION RECEIVE OFFERS OFFER & LINK
REDBOX TEXT DEALS Generated 1.5 million text messages Included 400,000 unique customers Created 200,000 new SMS subscribers
What You Need To Know About Mobile Optimize Web Sites PEOPLE ARE ACCESSING THE WEB FROM MOBILE AND TABLETS UP TO DATE INFORMATION CONNECTED AT ALL TIME RESEARCH / SHARE Global Mobile vs. Desktop Internet User Projection, 2007‐2015E
THE ANDERSONS IS MOBILE! SHOP CONNECT ENGAGE ALL ON YOUR MOBILE DEVICE UTILIZE MOBILE TO DRIVE CUNSUMER ENGAGMENT TO YOUR CRM
Engage Consumers on Your WebsiteEngagement Begins with Registration at The Andersons Store web site.
CONNECT TRADITIONALCONNECT IN BRICK AND MORTAR
THE ANDERSONS INVITES CONSUMERS TO OPT – IN FOR TEXT ALERTSDELIVER RELEVANT TEXT ALERTS
WHAT YOU NEED TO KNOW ABOUT APPLICATIONS PEOPLE ARE DOWNLOADING APPS! QUICK TO GET TO MARKET UPDATES AND ACTIONS 10.6 Billion apps have been downloaded 300,000 Mobile apps have been developed with the last 3 years 1 in 4 apps are never used once downloaded Mobile Applications are expected to peak in 2013
•Lengthen park visits throughenhanced park engagement•Increase in-park revenue within-app ticket purchase capabilities•Promote and up-sell park featuresusing mobile messaging and a customCMS
Mobile CRM Rep Plan of Action Customer needs are identi ed Sales Stages Plan of actionUSING SMART PHONE AND TABLET Medtronic CRM salesforce deployment visiting Rep reports PDA- checks Sales Stages Closed Loop Marketin g and Sales SystemMarketing & Sales Cycle Database Management HQ functions prepare messages Customer receives multi-channel Sales & Marketing message and Tailored Multi-channel de ne strategy takes Marketing campaigns for Sales Cycle action Tailored Marketing messages
USING SMART PHONE AND TABLET Mobile CRM CRM salesforce deployment REAL TIME DATA PROCESS DIRECT PRESENTATION SHORTENED SALES CYCLE
Augmented Reality Moosejaw / marxent •37% increase in same period sales. •33% increase in catalog response rate. •75K+ downloads in a 5 week period. Video Demo
What to look forward to in 2012 FOCUS ON SMART PHONES / FADING OF FEATURE PHONES • Mobile web sites • Development of apps • Rich media mobile advertising • Driver of CRM based loyalty programs • Experience driven QR codes • Social Strategy will be more tightly woven into the fabric of mobile • Location based Advertising • Augmented Reality MOBILE PAYMENTS IS THE NEW FOCUS GOOGLE WALLET/PAYPAL
Key Points to Take Away From today’s Briefing Strategy is key End User Experience is Paramount Give to Get Provide highly relevant content
Strategy that stitches together traditional and non- traditional that Is focused on “the experience” Delivers relevant content Closing the marketing loopRemarket to end users that are taking action NOW!
Tyson HigginbothamV.P. Marketing / Business Development 800-285-0808 614-203-1851 firstname.lastname@example.org Text keyword “TYSON” 614-385-0421