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The Evolution of Selling
           by Tim Keys
     timk@salesinstitute.co.za




    www.salesinstitute.co.za
The Challenge: Frazzled Customers




                                          •   Tolerance for Risk
                                          •   Margins
                                          •   Face-time
• Complexity
                                          •   Trust
• Competition
                                          •   Differentiators
• Costs
• Access to
  information
• Time to decision




               www.salesinstitute.co.za
It’s how you sell
  Impact of Customer Loyalty Drivers

                                                                                                                          Key Differentiators in the Sale

                                                                                                                          •Offers unique, valuable
                                                                                                                          perspectives on the market
   Percentage of Contribution to Customer Loyalty




                                                                                                                          •Helps me navigate
                                                                                                              53%         alternatives

                                                                                                                          •Helps me avoid potential land
                                                                                                                          mines

                                                                                           9%                             •Educates me on new issues
                                                                                                                          and outcomes
                                                                      19%


                                                    19%

                                                                                                                                      Insight

n=5,000+                                             © 2011 The Corporate Executive Board Company. All Rights Reserved.


                                                                        www.salesinstitute.co.za
High Performers




www.salesinstitute.co.za
Teach

•   Innovate
•   Tell stories
•   Appeal to the emotions
•   Offer insight
•   Ensure two-way communication




                www.salesinstitute.co.za
Basic human needs

Security                  Closeness




                                      Feeling connected



           www.salesinstitute.co.za
Understand your customers

     1)   What do we know about them?
     2)   What makes them tick?
     3)   How would they like to be treated?
     4)   How do we get their attention?
     5)   What do we need to do differently?




   www.salesinstitute.co.za
Tailor

• Tailor to their needs
• Put them in the story and the
  picture
• Communicate your reasoning




                www.salesinstitute.co.za
Tailor

                Industry


               Company



                  Role




              Personality




www.salesinstitute.co.za
Build long-term relationships
      1) When will my customer be happy to buy
         from me?
      2) How do I get my customers to trust me?
      3) What can I do to really listen?
      4) What can I do to focus on my customer’s
         needs?
      5) How can I be more of service?




    www.salesinstitute.co.za
Take Control

• Tailor to their needs
• Put them in the story and the
  picture
• Communicate your reasoning




                www.salesinstitute.co.za
Words that influence…

•   Let me do that for you …
•   Why don’t you give it a try?
•   I guarantee you …
•   You will really enjoy …
•   I recommend …
•   A lot of customers …
•   Be part of …




                    www.salesinstitute.co.za
Manage the Sale?

       1) Am I teaching, telling stories and
          providing insight?
       2) Am I tailoring my recommendations
          to the customer’s requirements?
       3) Are my recommendations clear,
          confident and am I appealing to the
          customer’s emotions?




www.salesinstitute.co.za
For more information…

                                              Tim Keys
                                              0861 335 335
                                              timk@salesinstitute.co.za
                                              www.salesinstitute.co.za




The Challenger Sales
Matthew Dixon and Brent Adamson


                   www.salesinstitute.co.za

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Tim Keys - Evolution of selling

  • 1. The Evolution of Selling by Tim Keys timk@salesinstitute.co.za www.salesinstitute.co.za
  • 2. The Challenge: Frazzled Customers • Tolerance for Risk • Margins • Face-time • Complexity • Trust • Competition • Differentiators • Costs • Access to information • Time to decision www.salesinstitute.co.za
  • 3. It’s how you sell Impact of Customer Loyalty Drivers Key Differentiators in the Sale •Offers unique, valuable perspectives on the market Percentage of Contribution to Customer Loyalty •Helps me navigate 53% alternatives •Helps me avoid potential land mines 9% •Educates me on new issues and outcomes 19% 19% Insight n=5,000+ © 2011 The Corporate Executive Board Company. All Rights Reserved. www.salesinstitute.co.za
  • 5. Teach • Innovate • Tell stories • Appeal to the emotions • Offer insight • Ensure two-way communication www.salesinstitute.co.za
  • 6. Basic human needs Security Closeness Feeling connected www.salesinstitute.co.za
  • 7. Understand your customers 1) What do we know about them? 2) What makes them tick? 3) How would they like to be treated? 4) How do we get their attention? 5) What do we need to do differently? www.salesinstitute.co.za
  • 8. Tailor • Tailor to their needs • Put them in the story and the picture • Communicate your reasoning www.salesinstitute.co.za
  • 9. Tailor Industry Company Role Personality www.salesinstitute.co.za
  • 10. Build long-term relationships 1) When will my customer be happy to buy from me? 2) How do I get my customers to trust me? 3) What can I do to really listen? 4) What can I do to focus on my customer’s needs? 5) How can I be more of service? www.salesinstitute.co.za
  • 11. Take Control • Tailor to their needs • Put them in the story and the picture • Communicate your reasoning www.salesinstitute.co.za
  • 12. Words that influence… • Let me do that for you … • Why don’t you give it a try? • I guarantee you … • You will really enjoy … • I recommend … • A lot of customers … • Be part of … www.salesinstitute.co.za
  • 13. Manage the Sale? 1) Am I teaching, telling stories and providing insight? 2) Am I tailoring my recommendations to the customer’s requirements? 3) Are my recommendations clear, confident and am I appealing to the customer’s emotions? www.salesinstitute.co.za
  • 14. For more information… Tim Keys 0861 335 335 timk@salesinstitute.co.za www.salesinstitute.co.za The Challenger Sales Matthew Dixon and Brent Adamson www.salesinstitute.co.za