Customer Experience Management: The Key to Continued Business Growth and Success 110910

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Presented by: Joel Warady, Principal Joel Warady Group
Hosted by: VIPdesk

-The importance of a customer‐centric organization
-The influence of the customer experience on consumer wallet and market share
-How to create greater loyalty within your customer base
-Knowing all of your customer touch points, and their effect on customer value
-The role of influencers, advocates, and connectors in Web 2.0 world
-The difference between customer experience and customer relationship marketing, and the pitfalls of both
-The 10 Commandments of Creating Customers for Life

Published in: Business
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